Hey Steve,
First off—thank you for the kind words about me being sharp. I genuinely appreciate that, and I’m more than happy to address your concerns for any prospective clients reading this.
Let’s clear a few things up:
Response Times: Our service agreement and onboarding materials clearly outline our communication policy:
AVAILABILITY: Company office hours are from 9:00 AM CST – 5:00 PM CST, Monday through Friday, excluding all holidays. Please allow up to 24 business hours for responses. It may take longer to receive a response via email. Guaranteed response times are only valid if communication is happening within your assigned Slack channel.
While we often respond faster than this, especially same-day, that is not the standard we promise. This clause is in your signed agreement and visible during onboarding.
Extra Flexibility: We extended a custom 12-month payment plan to support you during a difficult time—something we’ve never offered before and, moving forward, will no longer offer again. It was a good-faith gesture that clearly wasn’t appreciated or effective.
Communication & Support: We send weekly satisfaction check-ins where clients can report issues, delays, or feedback. You never used those opportunities to flag concerns. That’s exactly why we have them in place—to avoid miscommunications and ensure clients feel heard in real time.
Service Type: It’s worth clarifying that you were in our Done-With-You program, where you execute parts of the strategy with our guidance. The majority of our clients choose our Done-For-You offering, where we take full control of outreach execution. Results and timelines differ based on that distinction, which was clearly outlined during onboarding.
Escalation Attempts: I personally reached out to you via Slack, phone, email, and text before this review ever went live. You didn’t respond. Instead, you posted a public, highly negative review without taking the opportunity to work toward a solution. That’s disappointing and doesn’t reflect how we typically resolve client challenges.
Lead Quality & Campaign Performance: As with any outreach campaign, success depends on consistent follow-up and sales execution. We did provide support along the way, and your assigned Account Manager—who was unexpectedly in the emergency room the week this review was posted—was still actively assisting up until that point.
We’re a small business that truly depends on the honest feedback and support of our clients to grow. That’s why this kind of public post—especially without any effort to resolve things privately—feels especially damaging and out of step with the tone of our prior conversations.
To be candid, this approach feels less like a fair critique and more like venting aimed at the wrong people. Given your history of similar reviews for companies like T-Mobile, Grubhub, and Elementor, I’m not sure if this is just how you do business—or if something else is going on.
Either way, all interactions on our end are documented, timestamped, and verifiable.
We’ve always been willing to find a resolution—and still are. If you'd like to have a real conversation, my door is open.
– AJ
Owner, Blink Media Co
