Blinds To Go - ST-LAURENT Arvostelua 

I have purchased blinds from Blinds to Go on St. Laurent Blvd in Ottawa for a few years, and I have been consistently impressed with the customer service from different members of the sales team. I recently added new blinds to match others I had purchased from BTG a year ago. The sales people all provided the same level of high quality customer service, tailored to my specific needs. They listened to me, offered their expert advice, and gave me different options. Their products are also very good quality and I am pleased with how the products have enhanced indoor space. I will definitely return and would recommend the company and its products. Blinds to Go has exceptional customer service!

The installer who was supposed to install our blinds never showed up at the agreed time. When we raised the issue with them, they sent another installer. The head office then promised to refund the installation fee but never did. We followed up again last week and received no response.

Edit: our Order# is 952359

I'm very happy for the advice of Anny Elysee and Herlindal. They helped me make a good choice. They are professional and patient in assisting clients. Also, I appreciated the services of Mr. Bernard EAST who made all my installations. Thank you and see you soon !

Great quality. Both blinds predicted to be ready for Sunday 4 days from purchase date. Called Monday, and they could never find out and promise a specific date till they turned up over a week later. I don’t mind getting them 2 weeks after purchase, just don’t make a promise you can’t keep.

But again, great quality and price.

The shop salespeople were most helpful, the chap who measured and installed was also very good. The blinds had to be changed as they were different lengths ( blame the factory) but they were quickly changed. No complaints!

We are always happy with our consultant Ashley Villeneuve and our installer, Ryan. However, we ended up being swayed in our decision of four blinds versus two, the former being our initial choice, by Ryan. While we were able to change our order back to the initial four blinds we were penalized and unable to benefit from the initial special. This was disappointing as we were return customers within a short timeframe.

We do consider that the value is always excellent and that the installer is phenomenal at installing.

If I could give negative 5 rotten tomatoes that would still not make my experience better. They screwed up with my order and the blinds are just bad quality with lots of delays and horrible customer service. Someone reached out from Trustpilot for more. The two order numbers are Order Number: 620903 and 617473. I ordered in late July and only received part of the order by mid September. Next I was back at the store for repairs. By the time i received the remaining items and the repaired items it was early November. I drove to the store at least 8 to 10 times if not more to pick up/dropoff blinds and repairs. I made so many calls to customer service as well as the store and was given a run around because I placed the order online and was picking up at the store.

The blinds still dont go up properly and have only been using a little over a month. I was planning to buy more blinds for the rest of the rooms but I will be looking else where.

Terrible quality of blinds. The blinds have pin holes in them which the store did not fix and they were not willing to give further discount. I would never recommend Blinds to Go for window treatments. Order #973608

I have been purchasing blinds from Blinds to go for years, along with purchasing some blinds for our children’s new homes. I loved the choices of their different products, the price are great, their services are exceptional. All of their employees are so knowledgeable, are so polite and kind when serving their customers. They have knowledge with any or every questions I had. All in all I give them a 5 stars plus and have referred to friends over the years. Thank you again to the lady that served me when I picked up my blinds a few weeks ago. I am very pleased with the blinds you helped me with you choosing. I love them very much!

M. Paradis

Great staff! Friendly and knowledgeable. The installers were great as well. Love my new blinds.

This was by far the worst service experience I have had dealing with a company. Had much more comprehensive and friendly service from Home Depot. Product was also much cheaper.

Great customer service with a smile, great warranty repairs.

Very good advice. Fair prices (I compared before buying). Flawless manufacturing and perfect fit!

Blinds were affordable and quite easy to install.

They looked exactly like I had wanted and fit the windows like a charm. Easy to install and perfect for my living room!!

I am more than happy with Blinds to Go!
The quality of my wood blinds along with the installation brackets is first rate. Their customer service is exceptional and the turn around time from order to delivery is fast.

Et

The salesperson was very helpful and informative. She was pleasant.
I'm very happy with my purchase !

The blinds for my living room work very well and are excellent at blocking the draft from the windows. The only thing is there is a small gap at the top left hand corner of the window between the head rail and the window frame.

Always helpful, professional service at this location. And Blinds to Go has always provided a quality product. Definitely a repeat customer.