Blinds To Go - PEABODY Arvostelua 

First, I want to start by saying we've done business with Blinds to Go on several occasions - and normally have never experienced any issues. This will be the first negative review we provide.
Initially, our on site dealing was fantastic. We worked with a knowledgeable sales rep to determine what would work best in our home. We requested, and received, color samples to be sure of our decision before placing our order. Both my husband and I were so pleased with the service we received, until returning the next day. We met with the same sales rep, who became quite nasty when we informed him that we had changed our mind and wanted to review the alternatives again. His response: "I spent a lot of time with you already, you know your options". He then asked his associate to take our order.
This new associate, reviewed our options again, and we placed the order. We received prompt notification when our blinds arrived at the store and scheduled an installation date. The installer was fantastic, even though there was a minor problem with the shipment (outside mount vs. inside) he returned when the order was corrected and we were very pleased. It is important to note this was done during COVID so we remained out of his way - socially distanced and masked.
A couple of days later - in high sun - the blinds were lowered and I noticed a small stain. Up until this day, the blinds remained open during the day so the stain was never noticed. Not wanting to risk further damage to the blind, I reached out to BTG customer service department (via email) to inquire on how I should remove the stain. Still no response.
At this time, I assume there is nothing else I can do, other than share this information with your leadership team to address. Hopefully it will help future customers have a better experience. Thank you.

We returned blinds that tenants broke. We were pleasantly surprised that the blinds were replaced with no questions asked. We were delighted by the excellent service.

We ordered 6 shades, 2 different types. Excellent from start to finish.

Long lead time due to Covid-19, but understandable.

Highly recommend them.

Jamal is Absolutely wonderful. He gives you his full time, talent, and attention.

Blinds were the exact measurement. Installing them is a bit delicate, as there are too many plastic pieces that could break if not snapped in precisely. There’s gotta be a better way. Unsnapping them almost always damages them. Terrible design.

i just thought the wait time to get a blind was extreme. I understand there's extenuating circumstances, but to go from advertising a couple of days for blinds to nearly 3 months, I think is very inconvenient

We have used Blinds To Go twice for our business. They came to our office and measured our windows, helped us decide which blinds would work best for us and put in the order. The blinds came in within a few weeks and we were notified to make an appointment for installation. The installation was quick and we are very happy with the results. We will definitely use Blinds To Go in the future.

Everything went as planned. No surprises and installation was flawless.

Setup wonderful new blinds at our new house. Love them!

Fast & efficiency with order and installation was the best service.