Blindsidebox Arvostelua 

Hi, I paid for my Blindbox last Sunday, my money was taken but no order confirmation issued. You have not responded to any of my emails.

I've been emailing and messaging since - I managed to get an order number via Instagram DM but you have stopped responding. I dont have any shipping update.

It's been a week now and I dont have any shipping details, it's significantly exceeded the 3-5 working days.

I advise against using this company.

I purchased an item advertised as a men's small, but what arrived was clearly a children's top, with the labels cut off.

I contacted the company requesting a refund, but received no response for well over a week. As a result, I had to raise a chargeback through my credit card provider.

Only after I initiated the chargeback did the company offer me a refund. However, that refund has still not materialised, and I am now left waiting for my credit card provider to resolve the situation.

Having since looked at other Trustpilot reviews, I've noticed other customers reporting similar experiences. This is concerning and makes me question the company's approach to customer service and handling complaints.

Overall, a very disappointing experience. The item received did not match the description, communication was poor, and despite being offered a refund, I am still waiting for my money back. Based on my experience, I would not recommend this company.

Ordered a rugby top £39.99,when it came it looked like something you'd buy from a jumble sale and it was too small.
I've emailed so many times to get a returns label but nothing.
DO NOT ORDER FROM HERE!!!!!

Poor customer service from this company. They sent me a training top rather than a jersey, charged me £25 more than I could have bought it myself from an official outlet. Eventually I was sent a returns QR code......5 weeks later, still no refund. Absolute con artists.

I’m so unbelievably happy with my the shirt they have in the mystery box

Very prompt delivery and great quality product.

I ordered from here for the third time now amd every time it was great the quality of the vintage jerseys is really good and the prices are good aswell shipping was about 10 buissnes day but thats because im not from the uk but overall a really good place to buy vintage jerseys

Great quality and packaging
Really good delivery time

Order placed 7th August and not received and no response via email and social media. Not happy as was a birthday gift

Excellent shirt, excellent price and quick delivery I just love this website easily the best one

Seems to be contrast on experience from international vs UK customers? Although the website and email confirmation from himself states that they do worldwide shipping, we still have not received our box neither any tracking nr after 4 weeks. Also no response on mutliple emails sent after he received our order and our money! False advertising! Blindbox does not DELIVER worldwide at all!

Esperienza terribile. La maglietta che avevo ordinato era rovinata; mi hanno chiesto di restituirla per ottenere un rimborso. Alla fine, hanno ricevuto indietro la maglietta, ma non hanno mai effettuato il rimborso e hanno smesso di rispondere alle email.

Terrible experience. The T-shirt I ordered was ruined; they asked me to return it for a refund. Eventually, they got the shirt back, but they never issued a refund and stopped responding to emails.

Updated review — 3 stars

Having originally left a 1-star review on Trustpilot due to the lack of communication and poor service I experienced with Blindside Box, I’m pleased to say that things have since improved.

After posting my review, Blindside Box contacted me and explained that they had been experiencing problems with their emails — although clearly, they had received the notification from Trustpilot!

They then processed the refund for my first returned order and, without me asking, also refunded my second order while still sending it out as an apology for the poor service I had received.

Thankfully, the second order arrived within a few days, and we received a 2015 World Cup shirt which was of good quality. My son was very happy with it.

It’s just a shame that the whole situation was so avoidable. If the people behind the company and website had been communicating properly and running things efficiently from the outset, this could have been a very different experience.

I’ve therefore changed my original 1-star rating to 3 stars, reflecting the improved service and the way they eventually resolved the situation.

Below is my initial review.

I purchased a mystery rugby shirt for my son from Blindside Box. When it arrived, it wasn’t a vintage shirt as expected; it was a current British & Irish Lions shirt, which my son already had. I therefore returned the item via Royal Mail tracked delivery, following the instructions on their website. Royal Mail tracking confirms that the return was delivered to Blindside Box on 20th July.

It is now 10th August and I still have not received my refund.

On 30th July, I placed another order because my son still wanted a vintage shirt and, at the time, I expected my refund to be processed shortly. That order still hasn’t arrived and is showing as “pending” on the website. I have received no dispatch or shipping information.

I emailed Blindside Box on Wednesday 5th August. Their website states that they aim to respond within 24 hours, but as of today, 10th August, I have received absolutely no response.

I am now over £70 out of pocket, with nothing to show for either order.

I have retained evidence of both purchases, as well as proof that the returned item was delivered to Blindside Box via tracked Royal Mail. Given the lack of communication and the delay in processing my refund, I am now reporting my experience to Report Fraud and pursuing the matter further.

This has been an extremely disappointing experience. I would strongly recommend that anyone considering ordering from this company researches recent customer experiences carefully before placing an order.

For comparison, we have previously had a great experience with MysteryJerseyKing, who I have found to be reliable and trustworthy.

Recently bought two mystery boxes. Good quality items, fast delivery. Can’t complain!

Brilliant customer support and super friendly couldn’t ask for more

Cracking shirt and ball.

Absolutely wonderful products, and brilliant customer service. Quality is 10/10

This is my son’s second mystery jersey box.
He saves his pocket money just so he can purchase of blindeside box.
Brilliant service and delivery!
Great condition jersey from 2003!
He will be ordering his 3rd box soon!