This company is in China. I wish I had checked Trustpilot before ordering, didn't even think about it because of the brand name (doh!). Anyway, the cheapest piece of rubbish for £29.99. (Swimming hat... Näytä lisää
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Katso, mitä arvostelun kirjoittajat sanovat
SEVERE WARNING - NO MATTER WHAT, STAY AWAY FROM BLACKNORWAY. Cant believe I have fallen for this scam. Like the other reviews, I should have read them before I bought a door bell from them. Upon o... Näytä lisää
Don’t bother! Advertising for poles that drill into the wall. String and sturdy not like the ones that attach by a spring mechanism! Paid £250 for four of these solid sturdy bars! What for an age for... Näytä lisää
Ordered a set of ‘bespoke’ iron covers costing £79.99 and when they finally arrived wrapped in a clear plastic bag with no literature at all including no receipt I realised I’d been mugged off.They ar... Näytä lisää
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- blacknorway.com
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Huono
250 arvostelua
Ei viimeaikaisia arvostelupyyntöjä
Tämä yritys ei ole pyytänyt asiakkailtaan arvosteluja viime aikoina, joten arvostelut eivät välttämättä anna kattavaa kokonaiskuvaa
Ei ole vastannut huonoihin arvosteluihin
Kuinka tämä yritys käyttää Trustpilotia
Tutustu arvostelujen ja arvosanojen lähteisiin, pisteytykseen ja moderointiin.
AVOID.. WARNING...
I would not even give 1 star!!! avoid this company brought an item that came directly from China unbeknown to me. The item was not as described in the website when I received it. Asked for a refund was told NO! as the item was not faulty and had nothing wrong, emails were ignored, I pointed out the item was not as described! And therefore their returns policy they kept stating was void!. I eventually had to take the complaint to Trading Standards, and to citizens advice, copying in this fake company Black Norway, they then offered me discounts to keep the item purchased... Twice!! Each time I refused. I WAS EVENTUALLY told I could return but it had to go back to CHINA, Another letter to T. Standards again copying them in.. They eventually gave in!! and I could return to the London address listed. I got the refund but the postage was never reimbursed, I was told by T. Std. I was well within in my right to get the cost of item including postage and damages! For my security I returned signed delivery as they are NOT TRUSTWORTHY.. AVOID THESE LIKE A NASTY, YOU WOULD NOT WANT TO CATCH!!!
8. elokuuta 2022
Oma-aloitteinen arvostelu
Vastaus yritykseltä BLXCK NORWAY
hi dear, my name is Ben, and i will try to do my best to make you satisfied
we clearly saying in our shipping policy we ship from China to the UK, please read our shipping policy: https://blacknorway.com/pages/shipping-policy
please contact me at admin@blacknorway.com and i will try to do my best to receive your refund without hassle
kind regards
DO NOT BUY SELLING FAKES TRAPPING YOU BY THEIR RETURN POLICY
HORRIBLE PEOPLE Trustpilot should have a BIG FAT ZERO for this company. Finally got both my products - one a complete knock off of the original that they have advertised on their website so selling fake stuff. The other product had the parts missing. SCAMMERS that try to trap you with their RETURN POLICY and then it is up to them if they refund you or not.
If you are selling fake stuff and only partially delivering the entire order, then the fault lies with this company. They expect me to deliver their mistakes back to them to Unit 2, Building 9, Jinxiu Jiangnan Phase II,
Longhua District, Shenzhen, Guangdong,
China and then wait for a refund. As you're selling fakes, I will contact my bank for a cashback.
THEIR RETURN ADDRESS AS ADVERTSIED IN THE RETURN POLICY IS:
7 Coronation Rd,
Dephna House,
Launchese
London NW10 7PQ,
United Kingdom
DO NOT FALL FOR THEIR TRICKS. CONTACT YOUR BANK FOR A CHARGEBACK. A HEADACHE BUT STILL YOU'D RATHER GIVE IT TO SOME GOOD CAUSE THAN THESE SCAMMERS
27. syyskuuta 2022
Oma-aloitteinen arvostelu
Vastaus yritykseltä BLXCK NORWAY
Dear Customer
If you believe you have placed an order with us, please contact us with your order number at admin@blacknorway.com. This will help us quickly locate your details and assist you more efficiently.
We sincerely apologize for any inconvenience or frustration you may have experienced with your recent order. At Black Norway, we are committed to providing the best possible service, and we truly regret if we fell short of your expectations.
Your feedback is important to us, and we take every concern seriously. If you are facing any issues or still need assistance, please don’t hesitate to reach out to us directly. Our team is here to resolve any problems and ensure you have a better experience moving forward.
Thank you for your understanding and for giving us the opportunity to make things right.
Best regards,
Avoid at all costs!
Our product arrived completely broken, it took 2 months to get a refund out of them. You have to keep saying no to all their ridiculous ways of trying to not refund (including trying to make you post it back to China!) and keep threatening to raise a Visa claim back through your card issuer. A complete scam operation - the registered UK office is a set of commercial kitchens on the the outskirts of London! Save yourself a lot of hassle and do not bother shopping with this company! If you already have, you've got to persevere if you ever want to see your money again.
8. elokuuta 2022
Oma-aloitteinen arvostelu
Vastaus yritykseltä BLXCK NORWAY
Hi dear, this is Ben with you and i will try to do my best, please contact me at admin@blacknorway.com to issue a full refund for your postage cost and item cost
admin@blacknorway.com
About as dodgy as it gets
Scam company who will provide a fake DHL tracking id to pretend they are sending products from Germany. Product didn’t arrive as described and I was offered 20% and I was ‘allowed to keep the product’ - how very generous. I replied asking how I return it to Germany strangely enough no reply. Chargeback request raised with my bank.
23. syyskuuta 2022
Oma-aloitteinen arvostelu
Vastaus yritykseltä BLXCK NORWAY
Hi dear, we are very sorry for the technical mistake
we offered that offer if you would like to keep the product, otherwise please contact me at admin@blacknorway.com to issue a full refund to you
My name is Ben and i will try to do my best for you
admin@blacknorway.com
Do not buy from these people
Do not buy from these people. I ordered two heated jackets. Paid for. Three weeks later not received. No phone number. No tracking details. They are not to be trusted. I agree with the previous person who review that they are scamming people. I am so annoyed and upset as I have ME/fibro and auto immune disease and I thought these would help me for the winter. This is just another shed load of stress which I’m not supposed to have. Absolutely disgraceful. Now not answering emails!!
22. syyskuuta 2022
Oma-aloitteinen arvostelu
Vastaus yritykseltä BLXCK NORWAY
Hi dear
absolutely there is something wrong, we answer to all our customer's cases carefully and customer satisfaction is our priority.
maybe you contacted a wrong email, or wrong company
please contact our team here at support@blacknorway.com
kind regards
Too late!
Update to my previous review on 10th, I have since discovered that they are actually based in China, this is where the goods come from and not like my fake DHL tracking code said of Germany. They offered originially a 20% refund and to keep the shoes although 2 sizes to big, no good to me and cheap. Was then offered 30% refund and keep shoes, I still protested and said full refund. Then I get OK, you can send to us in China at your cost even though they sent the wrong size shoes.... So again I protested saying I was going to return the UK address NW10 and that there were no need to send to China as they were delivered by EVRY and NOT DHL, so where are the shipping fees! They have informed me it will take 1- 2 weeks before I get a refund, so I expect that I will not see this and will be going to trading standards to report and going for a charge back including my postage costs on a charge back (Section 75) with the Bank. Everything, other customers in this review have mentioned, has happened to me, so please do not buy from these people. They are banking on people giving up and going away.....
Too late, spent best part of £60 on 2 pair of sneakers, fake DHL number from Germany ha ha, amazing they arrived today from UK. Cheap and nasty plastic shoes won't last 5 mins and 2 sizes to big, awful. I have requested a return postage stamp, as they state in their terms, there is no guarantee they receive our returns! And its their fault. Should of read it all! Anyway for all us victims, if you paid by credit card if not resolved do a section 75 charge back. Takes time but is worth it, contact your bank, some even do forms online, don't let them win!
10. syyskuuta 2022
Oma-aloitteinen arvostelu
Vastaus yritykseltä BLXCK NORWAY
Hi John, very sorry for your bad experience, your review will hlp us to improve our quality,
my name is Ben and i will try to do my best for you
please contact me at admin@blacknorway.com with your order number or any information that proof your purchase with us and i will do my best.
admin@blacknorway.com
Wish I could give them a zero
Wish I could give them a zero. Shoddy workmanship now Jeannie doesn’t even have the decency to answer the emails. They don’t replace anything nor give your money back.STAY AWAY
7. syyskuuta 2022
Oma-aloitteinen arvostelu
Vastaus yritykseltä BLXCK NORWAY
Dear Customer
If you believe you have placed an order with us, please contact us with your order number at admin@blacknorway.com. This will help us quickly locate your details and assist you more efficiently.
We sincerely apologize for any inconvenience or frustration you may have experienced with your recent order. At Black Norway, we are committed to providing the best possible service, and we truly regret if we fell short of your expectations.
Your feedback is important to us, and we take every concern seriously. If you are facing any issues or still need assistance, please don’t hesitate to reach out to us directly. Our team is here to resolve any problems and ensure you have a better experience moving forward.
Thank you for your understanding and for giving us the opportunity to make things right.
Best regards,
Customer service ignoring emails
December 2021 - ordered & then received boots that were too small. Contacted customer service & asked to exchange. Very helpful at that point. They said a replacement pair would be sent and to keep the originals. That should have set off alarm bells. March - still not received, another email to ask for update. They would chase. May - still no boots, and now summer! Asked for a return address and refund. No reply to email and still no response as of today. I will never order from them again and would advise people not order anything unless you are 100% sure the size is correct.
1. syyskuuta 2022
Oma-aloitteinen arvostelu
Vastaus yritykseltä BLXCK NORWAY
Dear Customer
If you believe you have placed an order with us, please contact us with your order number at admin@blacknorway.com. This will help us quickly locate your details and assist you more efficiently.
We sincerely apologize for any inconvenience or frustration you may have experienced with your recent order. At Black Norway, we are committed to providing the best possible service, and we truly regret if we fell short of your expectations.
Your feedback is important to us, and we take every concern seriously. If you are facing any issues or still need assistance, please don’t hesitate to reach out to us directly. Our team is here to resolve any problems and ensure you have a better experience moving forward.
Thank you for your understanding and for giving us the opportunity to make things right.
Best regards,
Ha ha I should have known better....!!!
Ha ha I should have known better....!!!
Bought a pair of bike goggles. Arrived after about a month. When they did, the were the cheapest nastiest pieces of plastic imaginable And they were broken.
This is where the shenanigans begin....
I contacted blxcknorway via email.
I asked for a refund and was asked to send numerous photos of the broken items. I was offered a replacement but requested a refund. They begged me to reconsider and let them send me another pair. I declined. They then offered me a 30% refund and allowed to keep the broken goggles.....!
Again I declined, so I was instructed to return the broken item for a refund.
The item cost 30 quid and it would have cost me 45 quid to send them back.....!!!!
I have since asked for a 30% refund and keep the useless goggles.
Guess what....!!!?
I've not heard back from them since.ike I said, I should have known better....!!!!
11. elokuuta 2022
Oma-aloitteinen arvostelu
Vastaus yritykseltä BLXCK NORWAY
Dear Customer
If you believe you have placed an order with us, please contact us with your order number at admin@blacknorway.com. This will help us quickly locate your details and assist you more efficiently.
We sincerely apologize for any inconvenience or frustration you may have experienced with your recent order. At Black Norway, we are committed to providing the best possible service, and we truly regret if we fell short of your expectations.
Your feedback is important to us, and we take every concern seriously. If you are facing any issues or still need assistance, please don’t hesitate to reach out to us directly. Our team is here to resolve any problems and ensure you have a better experience moving forward.
Thank you for your understanding and for giving us the opportunity to make things right.
Best regards,
Like others the major issues seem to be…
Like others the major issues seem to be sending the wrong sizing, slow delivery times and poor quality product. I too (see other reviews) bought some rapid cycle shoes which were of poor quality. The company site posts 15 5* reviews, many of which emphasise quicker delivery. To be fair their shipping section does say that they send from China and that it takes 7-14 days, 15 in my case. And, the ubiquitous Jeannie does respond quickly to your emails.
27. heinäkuuta 2022
Oma-aloitteinen arvostelu
Vastaus yritykseltä BLXCK NORWAY
Dear Customer
If you believe you have placed an order with us, please contact us with your order number at admin@blacknorway.com. This will help us quickly locate your details and assist you more efficiently.
We sincerely apologize for any inconvenience or frustration you may have experienced with your recent order. At Black Norway, we are committed to providing the best possible service, and we truly regret if we fell short of your expectations.
Your feedback is important to us, and we take every concern seriously. If you are facing any issues or still need assistance, please don’t hesitate to reach out to us directly. Our team is here to resolve any problems and ensure you have a better experience moving forward.
Thank you for your understanding and for giving us the opportunity to make things right.
Best regards,
Should have read the reviews first!
Should have read the reviews first, so would not feel like a victim.
Purchased from them and took forever to arrive. Sizes are ridiculous under, so needed to return.
So they drag out the process and then deny that you are eligible as you are NOW out of time!
There are plenty of professional businesses out there, sadly this is not one of them so stay clear.
15. heinäkuuta 2022
Oma-aloitteinen arvostelu
Vastaus yritykseltä BLXCK NORWAY
Dear Customer
If you believe you have placed an order with us, please contact us with your order number at admin@blacknorway.com. This will help us quickly locate your details and assist you more efficiently.
We sincerely apologize for any inconvenience or frustration you may have experienced with your recent order. At Black Norway, we are committed to providing the best possible service, and we truly regret if we fell short of your expectations.
Your feedback is important to us, and we take every concern seriously. If you are facing any issues or still need assistance, please don’t hesitate to reach out to us directly. Our team is here to resolve any problems and ensure you have a better experience moving forward.
Thank you for your understanding and for giving us the opportunity to make things right.
Best regards,
Terrible item never arrives and they…
Terrible item never arrives and they will not refund DO NOT USE
13. heinäkuuta 2022
Oma-aloitteinen arvostelu
Vastaus yritykseltä BLXCK NORWAY
Dear Customer
If you believe you have placed an order with us, please contact us with your order number at admin@blacknorway.com. This will help us quickly locate your details and assist you more efficiently.
We sincerely apologize for any inconvenience or frustration you may have experienced with your recent order. At Black Norway, we are committed to providing the best possible service, and we truly regret if we fell short of your expectations.
Your feedback is important to us, and we take every concern seriously. If you are facing any issues or still need assistance, please don’t hesitate to reach out to us directly. Our team is here to resolve any problems and ensure you have a better experience moving forward.
Thank you for your understanding and for giving us the opportunity to make things right.
Best regards,
Pleasantly surprised …
I ordered some shoes for my daughter and then read the reviews!!! I was not expecting anything to turn up.
I contacted customer service as the tracking didn’t work and I was impressed with how quickly I got a response and a link to enable me to track my parcel from start to finish.
My shoes arrived today, they took about 2-3 weeks to get here, but they are perfect and exactly what I ordered.
My daughter is delighted.
6. heinäkuuta 2022
Oma-aloitteinen arvostelu
Vastaus yritykseltä BLXCK NORWAY
thank you very much for your feedback
DO NOT USE THIS COMPANY
DO NOT USE THIS COMPANY. SCUM. I'M STILL WAITING FOR MY SHOES. WITH FAKE DHL TRACK NUMBER.
5. heinäkuuta 2022
Oma-aloitteinen arvostelu
Vastaus yritykseltä BLXCK NORWAY
Dear Customer
If you believe you have placed an order with us, please contact us with your order number at admin@blacknorway.com. This will help us quickly locate your details and assist you more efficiently.
We sincerely apologize for any inconvenience or frustration you may have experienced with your recent order. At Black Norway, we are committed to providing the best possible service, and we truly regret if we fell short of your expectations.
Your feedback is important to us, and we take every concern seriously. If you are facing any issues or still need assistance, please don’t hesitate to reach out to us directly. Our team is here to resolve any problems and ensure you have a better experience moving forward.
Thank you for your understanding and for giving us the opportunity to make things right.
Best regards,
This is the worst company ever
This is the worst company ever . Please if you have spare cash to part with give it to a worthy Charity . I find the other reviews very informative and wish I had read them . Issue now in hands of my credit card company.
3. heinäkuuta 2022
Oma-aloitteinen arvostelu
Vastaus yritykseltä BLXCK NORWAY
Dear Customer
If you believe you have placed an order with us, please contact us with your order number at admin@blacknorway.com. This will help us quickly locate your details and assist you more efficiently.
We sincerely apologize for any inconvenience or frustration you may have experienced with your recent order. At Black Norway, we are committed to providing the best possible service, and we truly regret if we fell short of your expectations.
Your feedback is important to us, and we take every concern seriously. If you are facing any issues or still need assistance, please don’t hesitate to reach out to us directly. Our team is here to resolve any problems and ensure you have a better experience moving forward.
Thank you for your understanding and for giving us the opportunity to make things right.
Best regards,
DISGUSTED
DISGUSTED. Doesn’t even deserve one star. I bought a product online and it came but it wasn’t the right product, i thought it was something else. So I asked for a refund and was told to send them a picture which I did. Then they said that because there isn’t a defect on it I’m not eligible for a refund wth!!! It states online you can refund within 14 days if it’s unused. I’ve bought this to their attention but now I’m just getting ignored... This is so wrong!!! I will NEVER use them again and advise anyone else not to.
28. kesäkuuta 2022
Oma-aloitteinen arvostelu
Vastaus yritykseltä BLXCK NORWAY
Dear Customer
If you believe you have placed an order with us, please contact us with your order number at admin@blacknorway.com. This will help us quickly locate your details and assist you more efficiently.
We sincerely apologize for any inconvenience or frustration you may have experienced with your recent order. At Black Norway, we are committed to providing the best possible service, and we truly regret if we fell short of your expectations.
Your feedback is important to us, and we take every concern seriously. If you are facing any issues or still need assistance, please don’t hesitate to reach out to us directly. Our team is here to resolve any problems and ensure you have a better experience moving forward.
Thank you for your understanding and for giving us the opportunity to make things right.
Best regards,
Simple easy transaction
Bought a pet bed. 2 weeks later, received pet bed. Simple. Nothing more to say.
15. kesäkuuta 2022
Oma-aloitteinen arvostelu
Vastaus yritykseltä BLXCK NORWAY
thank you very much for your feedback
Boots ordered
Boots ordered
Wrong size sent
Correct size on way !!!
6 months later
NADA
5. kesäkuuta 2022
Oma-aloitteinen arvostelu
Vastaus yritykseltä BLXCK NORWAY
Dear Customer
If you believe you have placed an order with us, please contact us with your order number at admin@blacknorway.com. This will help us quickly locate your details and assist you more efficiently.
We sincerely apologize for any inconvenience or frustration you may have experienced with your recent order. At Black Norway, we are committed to providing the best possible service, and we truly regret if we fell short of your expectations.
Your feedback is important to us, and we take every concern seriously. If you are facing any issues or still need assistance, please don’t hesitate to reach out to us directly. Our team is here to resolve any problems and ensure you have a better experience moving forward.
Thank you for your understanding and for giving us the opportunity to make things right.
Best regards,
Took money from my bank sent me a…
took money from my bank sent me a message with dhl shipment number which is INVALID they have not responded to my email avoid!
2. kesäkuuta 2022
Oma-aloitteinen arvostelu
Vastaus yritykseltä BLXCK NORWAY
Dear Customer
If you believe you have placed an order with us, please contact us with your order number at admin@blacknorway.com. This will help us quickly locate your details and assist you more efficiently.
We sincerely apologize for any inconvenience or frustration you may have experienced with your recent order. At Black Norway, we are committed to providing the best possible service, and we truly regret if we fell short of your expectations.
Your feedback is important to us, and we take every concern seriously. If you are facing any issues or still need assistance, please don’t hesitate to reach out to us directly. Our team is here to resolve any problems and ensure you have a better experience moving forward.
Thank you for your understanding and for giving us the opportunity to make things right.
Best regards,
Sent the wrong size and didn't cover return postage
EDIT - Blxck Norway took nearly 3 YEARS to reply to my review!! But apparently they "take every concern seriously." You have to laugh at the gaslighting.
Don't EVER use this company and if you do feel compelled to shop with them in a moment of madness, use a credit card company where you can dispute your purchases if something goes wrong. Also be aware you won't get your return postage fees back even if you're returning items due to Blxck Norway's error.
Here were my issues with Blxck Norway:
1. I ordered a supposedly far-infrared (FIR) "winter jacket" (aka gilet or bodywarmer). The jacket was over-priced for the quality it was. You can get a true FIR heat pad for the price of this jacket that is much better quality.
2. Blxck Norway sent the wrong size jacket. The size they sent was 2-3 sizes smaller than the one ordered. I ordered a size to fit a 6ft tall man. The size received fitted a size 12-14 woman.
3. Despite their proven mistake I had to pay for return postage in order to get my refund. Blxck Norway didn't refund return postage.
30. toukokuuta 2022
Oma-aloitteinen arvostelu
Vastaus yritykseltä BLXCK NORWAY
updated answer:
Hi dear customer,
we are very sorry but we do not use trustpilot in our website, that why we couldnt hear your voice, please accept my apology.
we search for customers reviews about us on third party websites to reach their satisfaction.
please contact me with the same email you placed the order with us and i will absolutely do my best for you.
my name is Ben and i will absolutely do my best for you
Ben, kind regards
Dear Customer
If you believe you have placed an order with us, please contact us with your order number at admin@blacknorway.com. This will help us quickly locate your details and assist you more efficiently.
We sincerely apologize for any inconvenience or frustration you may have experienced with your recent order. At Black Norway, we are committed to providing the best possible service, and we truly regret if we fell short of your expectations.
Your feedback is important to us, and we take every concern seriously. If you are facing any issues or still need assistance, please don’t hesitate to reach out to us directly. Our team is here to resolve any problems and ensure you have a better experience moving forward.
Thank you for your understanding and for giving us the opportunity to make things right.
Best regards,
Trustpilot-kokemus
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