BLXCK NORWAY Arvostelua 

Black Norway sounds solid, reliable and Nordic. It is not. It is Chinese and if my experience and other reviews are anything to go by, its service leaves much to be desired. I cancelled my order when the company could not give me a delivery date. I wanted the item urgently, so I obtained a similar thing from another provider. Sometime later the company told me that the item had been dispatched. They would not tell me how or where to return it or agree to make a refund. I have taken the dispute up with my credit card company.

I didn't realise that you are dealing with a Chinese company , but I have learnt my lesson and realise what a minefield Internet purchases can be ..
This Company sent me a very cheap pair of swimming goggles worth about £5 at the most , instead of the Leather trimmed motorcycle goggles that I ordered which cost £24.95 .. Now , I know that this is low cost for motorcycle goggles so I suppose that I shouldn't have expected quality item.
I was offered 30% refund if I keep the swimming goggles I don't need , or I return them to China with a tracking number and get full refund , it wasn't worth me paying over £12 in postage to get a full refund..
Why on earth they couldn't supply me with what I ordered, and I don't know ,
Very disappointed

Scam company. Avoid

I purchased a heated Waistcoat for my husband as a Christmas gift. After opening the gift and wearing the Waistcoat it would not heat up. I contacted Blxck Norway and described the problem. They requested a video of the problem which I sent. They then asked for second video which I sent. They suggested a fix but the Waistcoat still would not heat up. We notified Blxck Norway that it still wouldn't work and they suggested a second fix, this still didn't work. We notified the company that the Waistcoat still didn't work and requested a refund. At this point Blxck Norway ignored our three emails requesting a refund.

This company supplied a faulty heated waistcoat - a present from my wife - and failed to reply to emails and posts to customer service complaining that the goods were faulty. All they did was send instructions as to how the product should work and then fail to reply to requests for a refund. Update July 2024. Have been contacted by Ben at Black Norway and a refund has been provided. Shame it took all this time!

I ordered a pair of heated gloves before Christmas. They duly arrived 2 weeks later each with an empty battery case for 3 AA batteries, rather than the rechargeable CE& UL Certified 7.4v 2200mah battery they were supposed to have, as well as no charging cable. I emailed back immediately, took some required pictures and was promised by the inevitable 'Jeannie' that another pair of gloves together with the correct batteries and cable had been dispatched. Predictably, nothing has arrived and all e-mails now go unanswered. DO NOT BUY FROM THIS COMPANY. 'Jeannie' is either a bot or just an automated front for a Chinese company with faulty products and no sense of customer service. And if they reply to this review with a message to e-mail their support arm, as they appear to have done a few times on this page, well, I've already e-mailed you several times and guess what - you never replied either.

I placed an order on Dec 13th 2022 and still haven't received it - it's now 16th Feb 2023. DO NOT BUY FROM THIS COMPANY! Despite chasing up, the status of my order remains unchanged. And I haven't been able to get a refund as yet.

This company replaced a faulty heated vest that did not work correctly and was also undersized, The replacement vest worked for about 2 Months then ceased to work completely and the zipper has fallen apart. I have written an email twice to the company and the lame response I received from Jeannie was that their warranty/returns period was just 30 days and as I have had the item for 90 days I am out of luck, That is such a poor warranty that had I realized they would do this I would never have bought this vest from them in the first place!

Addendum! Ben at BLXCK NORWAY issued a full refund for the defective vest and this was returned to my credit card, I consider this matter now closed!

I have changed my rating from one to three stars based on customer service, but my rating for the heated vest is still just one star!

Do not use. Item took far too long to arrive. My email was ignored

This company is a complete con, a scam. Having ordered a heated item, when it arrived it didn't work. I was promised a replacement by Jeannie, I have an email to prove it. I am still waiting, a year later zfgerAVOID them at all costs. Buyer beware.

Heated jacket didn’t work. Offered a replacement almost 2 months ago from Jeannie who didn’t send any tracking update. Her last reply sounded like she forgot to send a replacement and is now treating me as a new customer.

They took my money, I got a headache in exchange. I’ll be applying for a refund through my credit card company with the email proofs from Jeannie.

This is a terrible company!! Don't make the mistake of buying from them. I bought a heated jacket. It was faulty. I have tried and tried to contact the company with no response. There was no return slip. I sent the faulty product back signed for. No response. I am now taking it up with the credit card company to try and get my money back.

This company is a total scam. The heated gilet did not heat up properly - a tiny bit of heat for a very short time. They don't include a heat pack and one has to buy that separately. I emailed to say that the product is no good and they said they would send a replacement free of charge and that I didn't have to return the one I had received. Of course nothing happened. So I wrote again and again and again and eventually I told them I would put a warning on various sites telling people not to purchase their items. They then responded by telling me to send the gilet we have to China and our expense and that once received they would issue a refund!!!!! Keep clear of this company.

Heated gillet - doesnt work
Ordered first one for my mum for Christmas, it arrived and didnt work so I contacted customer services who responded quickly tbh and said i could have a refund or replacement, i went for replacement and again this has arrived and doesnt work, plus i ordered and paid for a one that heats back and front and both i have been sent doesnt.
So i am now going to have to get back onto customer services and request a refund, what a faff !

Never ever deal with black norway - it is a scam - a front for a chinese rip off firm. The gilet I ordered took 5 weeks to arrive - it would not fit a child - the sizing policy is a joke. Everything about this company is bad, and they will not refund unless you send it back, pay your own postage, and then they decide whether or not you qualify for a refund. If I could give minus 5 stars I would.

Shocking customer experience - unimaginably slow delivery. Order placed on Dec 11th and still not arrived as of today Jan 5th despite 2 email follow ups & assurances I would receive very soon on Dec 19th! Was a birthday gift for my Dad which has long passed & then switched to being a Christmas gift so no longer even useful & if it arrives will need to be returned.

Avoid this company like the plague. Ordered a heated gilet that arrived not working properly. In order to get a refund I have been told to pay the return postage - to China. That’s nearly £20 which they won’t refund. I wish it had been obvious that this was a Chinese company because I wouldn’t have ordered it - not the first time I’ve been caught like this. Was offered a replacement but I don’t trust the replacement to work. The original looks cheap and shoddy - I doubt even a working replacement would last.

I got the heated jacket allright but no power pack, I bought one from another supplier but it only heats up a tiny bit of the jacket around the button !
Totally useless, don’t know what to do now……..

I placed an order for a heated gillet and then saw all these bad reviews which was very worrying but I was please 2 weeks later when it arrived. Unfortunately the product had faults meaning it wouldn't heat for more than a few minutes. I contacted customer support via email and was answered very swiftly by Jeannie who organised a replacement at no extra cost which turned up 10 days later and is in perfect working order.

I ordered a heated gillet for £59.95 as a gift for my Dad in September. During the recent cold weather he has tried to use it for the first time and it is faulty. Only 2 10cm square patches heat up and the heat is very low. Black Norway refused to refund or replace the item as we did not realise it was broken with their 14 day return policy. This is a disgrace when they are supplying faulty broken items which are poor in quality. Also, the initial delivery took weeks to arrive even though I was assured by Jeannie it would arrive quickly and on time for my dads birthday - this was an outright lie. Will not use this company again and would urge other shoppers to shop elsewhere.