BLXCK NORWAY Arvostelua 

250
•
TrustScore 1/5 tähteä

1,2

Emme tarkista arvosteluissa esitettyjen väitteiden paikkansapitävyyttä, sillä arvostelut ovat arvostelijoiden omia mielipiteitä. Arvostelu voi kuitenkin saada Varmennettu-merkinnän, jos pystymme todentamaan, että arvostelun kirjoittaja on asioinut yrityksen kanssa. Lue lisää

Alustan luotettavuuden varmistamiseksi kaikkien arvostelujen – varmennettujen ja varmentamattomien – on läpäistävä automaattinen seulonta, joka on käynnissä kellon ympäri. Järjestelmä tunnistaa ja poistaa ohjeistustemme vastaisen sisällön – myös arvostelut, jotka eivät perustu aitoon asiointiin. Tiedostamme, että asiattomia arvosteluja saattaa tästä huolimatta päästä läpi. Voit tehdä meille ilmoituksen mistä tahansa arvostelusta, jonka uskot jääneen meiltä huomaamatta. Lue lisää

Katso, mitä arvostelun kirjoittajat sanovat

Saanut 1/5 tähteä

This company is in China. I wish I had checked Trustpilot before ordering, didn't even think about it because of the brand name (doh!). Anyway, the cheapest piece of rubbish for £29.99. (Swimming hat... Näytä lisää

Saanut 1/5 tähteä

SEVERE WARNING - NO MATTER WHAT, STAY AWAY FROM BLACKNORWAY. Cant believe I have fallen for this scam. Like the other reviews, I should have read them before I bought a door bell from them. Upon o... Näytä lisää

Saanut 1/5 tähteä

Don’t bother! Advertising for poles that drill into the wall. String and sturdy not like the ones that attach by a spring mechanism! Paid £250 for four of these solid sturdy bars! What for an age for... Näytä lisää

Saanut 2/5 tähteä

Ordered a set of ‘bespoke’ iron covers costing £79.99 and when they finally arrived wrapped in a clear plastic bag with no literature at all including no receipt I realised I’d been mugged off.They ar... Näytä lisää

Yrityksen tiedot

  1. Pyöräilytarvikkeet

Yrityksen kirjoittama

we are here to answer all your queries


Yhteystiedot

1,2

Huono

TrustScore 1/5 tähteä

250 arvostelua

5 tähteä
4 tähteä
3 tähteä
2 tähteä
1 tähti

Ei viimeaikaisia arvostelupyyntöjä

Tämä yritys ei ole pyytänyt asiakkailtaan arvosteluja viime aikoina, joten arvostelut eivät välttämättä anna kattavaa kokonaiskuvaa

Ei ole vastannut huonoihin arvosteluihin

Kuinka tämä yritys käyttää Trustpilotia

Tutustu arvostelujen ja arvosanojen lähteisiin, pisteytykseen ja moderointiin.

1,2

Kaikki arvostelut

(250)

17 arvostelua kuluneen 12 kuukauden aikana

Kirjoita arvostelu
Yritykset eivät saa tarjota kannustimia tai maksaa arvostelujen piilottamisesta Trustpilotissa. Arvostelut ovat yksittäisten käyttäjien mielipiteitä, eivät Trustpilotin. Lue lisää

Saanut 1/5 tähteä

AVOID LIKE THE PLAGUE

Would give zero stars but not possible. Do not use this Chinese company. They make cheap knockoffs of good quality items. They will not take returns or give refunds. They will lie, cheat and steal to keep your money once they have it. I speak from bitter and costly experience. AVOID LIKE THE PLAGUE.

11. maaliskuuta 2022
Oma-aloitteinen arvostelu
BLXCK NORWAY-logo

Vastaus yritykseltä BLXCK NORWAY

Dear Customer

If you believe you have placed an order with us, please contact us with your order number at admin@blacknorway.com. This will help us quickly locate your details and assist you more efficiently.

We sincerely apologize for any inconvenience or frustration you may have experienced with your recent order. At Black Norway, we are committed to providing the best possible service, and we truly regret if we fell short of your expectations.

Your feedback is important to us, and we take every concern seriously. If you are facing any issues or still need assistance, please don’t hesitate to reach out to us directly. Our team is here to resolve any problems and ensure you have a better experience moving forward.

Thank you for your understanding and for giving us the opportunity to make things right.

Best regards,

Saanut 4/5 tähteä

I ordered from here then made the…

I ordered from here then made the mistake of reading bad reviews. My order turned up pretty quickly, considering where it's coming from! The mtb pedals I ordered look cool. Nice build quality as well! That was my experience, so don't be put off by bad reviews. These guys are alright. 👍

10. maaliskuuta 2022
Oma-aloitteinen arvostelu
Saanut 2/5 tähteä

Heated jacket

I wrote a review about blacknorway a while ago about a heated coat that was faulty its taken 4 months but have now had a full refund thank you . C.Reilly.

1. maaliskuuta 2022
Oma-aloitteinen arvostelu
BLXCK NORWAY-logo

Vastaus yritykseltä BLXCK NORWAY

I hoped your purchase experience was good with us, but we are human and we make mistakes, please accept our apology.

if you need anything please contact me at admin@blacknorway.com

Saanut 1/5 tähteä

Do not use this company!!

Do not use this company! I tried to cancel my order 24 hours after ordering, to be told it’s too late and it’s in transit. I ordered over a month and a half ago and still no item. How can it have been in transit all this time! Also the customer service is shocking, I keep getting palmed off with excuses about holidays and delays. It’s all bullsh*t!!

27. helmikuuta 2022
Oma-aloitteinen arvostelu
BLXCK NORWAY-logo

Vastaus yritykseltä BLXCK NORWAY

Dear Customer

If you believe you have placed an order with us, please contact us with your order number at admin@blacknorway.com. This will help us quickly locate your details and assist you more efficiently.

We sincerely apologize for any inconvenience or frustration you may have experienced with your recent order. At Black Norway, we are committed to providing the best possible service, and we truly regret if we fell short of your expectations.

Your feedback is important to us, and we take every concern seriously. If you are facing any issues or still need assistance, please don’t hesitate to reach out to us directly. Our team is here to resolve any problems and ensure you have a better experience moving forward.

Thank you for your understanding and for giving us the opportunity to make things right.

Best regards,

Saanut 1/5 tähteä

Do not touch this company

Do not touch this company , I forgot to read the reviews before I ordered , I never received my order from the courier , this lot told me it wasn’t there problem .

25. helmikuuta 2022
Oma-aloitteinen arvostelu
BLXCK NORWAY-logo

Vastaus yritykseltä BLXCK NORWAY

Hi dear, i'm very sorry fro the delay
please contact me with your order information and i will do my best for you, admin@blacknorway.com

Saanut 1/5 tähteä

Stay away they cheap import from China…

Stay away they cheap import from China even though they say based in London Uk. Still no order been nearly 3 weeks and if I wanted cheap crap from China I would of ordered from eBay wowcher etc. Their customer service a joke. Fighting for a refund

15. helmikuuta 2022
Oma-aloitteinen arvostelu
BLXCK NORWAY-logo

Vastaus yritykseltä BLXCK NORWAY

Dear Customer

If you believe you have placed an order with us, please contact us with your order number at admin@blacknorway.com. This will help us quickly locate your details and assist you more efficiently.

We sincerely apologize for any inconvenience or frustration you may have experienced with your recent order. At Black Norway, we are committed to providing the best possible service, and we truly regret if we fell short of your expectations.

Your feedback is important to us, and we take every concern seriously. If you are facing any issues or still need assistance, please don’t hesitate to reach out to us directly. Our team is here to resolve any problems and ensure you have a better experience moving forward.

Thank you for your understanding and for giving us the opportunity to make things right.

Best regards,

Saanut 1/5 tähteä

Dreadful Company,please do not order from them

I ordered a pair of boots from this Company,had to chase order and received 3 weeks later.They came from China with no paperwork and description on parcel was "pillowcase". I have since tried to return them as they were too big for my size 6 ! I requested return details with no success and then was promised a replacement pair free of charge size 5 1/2 ,had to chase these and promised they would arrive soon, nothing has arrived to date.The contact is always Jeanne . Like many other reviews I wish I had checked with Trust Pilot first 😂

14. helmikuuta 2022
Oma-aloitteinen arvostelu
BLXCK NORWAY-logo

Vastaus yritykseltä BLXCK NORWAY

Dear Customer

If you believe you have placed an order with us, please contact us with your order number at admin@blacknorway.com. This will help us quickly locate your details and assist you more efficiently.

We sincerely apologize for any inconvenience or frustration you may have experienced with your recent order. At Black Norway, we are committed to providing the best possible service, and we truly regret if we fell short of your expectations.

Your feedback is important to us, and we take every concern seriously. If you are facing any issues or still need assistance, please don’t hesitate to reach out to us directly. Our team is here to resolve any problems and ensure you have a better experience moving forward.

Thank you for your understanding and for giving us the opportunity to make things right.

Best regards,

Saanut 1/5 tähteä

Slow delivery updates and no ETA for…

Slow delivery updates and no ETA for item.
I wanted a quick sale so instead of waiting to go into a nearby town to buy something I foolishly decided to try a new online store without checking trust pilot... (lesson learnt, let's not go down that road).
I was not aware the item would be shipped from China (not an issue in itself for certain items with full disclose and an estimated shipping duration).
I followed up 5 days after placing the order and was told it hasn't been processed yet due to holidays. I then asked to cancel and was told no. Miraculously the shipping status changed to order confirmed and I asked to cancel as the item had not been was not in transit. Miraculously the shipping status changed to shipped.
The saga continues. I'm not even sure what date the item that I've asked to cancel will or won't turn up.

14. helmikuuta 2022
Oma-aloitteinen arvostelu
BLXCK NORWAY-logo

Vastaus yritykseltä BLXCK NORWAY

Dear Customer

If you believe you have placed an order with us, please contact us with your order number at admin@blacknorway.com. This will help us quickly locate your details and assist you more efficiently.

We sincerely apologize for any inconvenience or frustration you may have experienced with your recent order. At Black Norway, we are committed to providing the best possible service, and we truly regret if we fell short of your expectations.

Your feedback is important to us, and we take every concern seriously. If you are facing any issues or still need assistance, please don’t hesitate to reach out to us directly. Our team is here to resolve any problems and ensure you have a better experience moving forward.

Thank you for your understanding and for giving us the opportunity to make things right.

Best regards,

Saanut 1/5 tähteä

poor service and delivery

I ordered a pair of cycling trainers and paid for them on their ad they would be with me in a few days as they were in stock I have been waiting 2 weeks in that time I rang them and was fobbed off by a representative who said they were on there way, no way would I use the company again or recommend them

7. helmikuuta 2022
Oma-aloitteinen arvostelu
BLXCK NORWAY-logo

Vastaus yritykseltä BLXCK NORWAY

Hi dear Nicky,

i couldn't find your name in our order list to give you any update,

please if you believe you ordered from us, contact me at admin@blacknorway.com and i will try to do my best

thank you

Saanut 1/5 tähteä

Shysters

Shysters. Avoid.

5. helmikuuta 2022
Oma-aloitteinen arvostelu
BLXCK NORWAY-logo

Vastaus yritykseltä BLXCK NORWAY

Hi Lawrence, i couldn't find your order to help you, f you believe you ordered from us contact me at admin@blacknorway.com and i will do my best, kind regards

Saanut 1/5 tähteä

Terrible company

Terrible company. Ordered a RC car from them for my son. Ordered on the 26th of December, now it's 4th of February and still has not arrived, they send you a tracking number which says item cannot be found. Contacted them several times and they blame it on the global pandemic. Company is a complete joke, never use them.

4. helmikuuta 2022
Oma-aloitteinen arvostelu
BLXCK NORWAY-logo

Vastaus yritykseltä BLXCK NORWAY

Hi Josh, I checked your tracking and its saying they wouldn't find someone home, please contact me and i will solve this issue for you at admin@blacknorway.com

Saanut 1/5 tähteä

Would be minus 1 if star rating…

Would be minus 1 if star rating allowed.
Don’t want Jeannie thanking me for “reaching out”.
Just want my item…. Supposedly dispatched.. but no details of when and where it is coming from.. and no tracking details.. we live and learn…. DO NOT USE this company..

4. helmikuuta 2022
Oma-aloitteinen arvostelu
BLXCK NORWAY-logo

Vastaus yritykseltä BLXCK NORWAY

Hi dear Ann

your package states as delivered on: Fri 18th Feb 09:54

please if you having issues with the item contact us at:

admin@blacknorway.com

Saanut 1/5 tähteä

Reply to Answer This reply has come much too late. I couldn't find anyone to post back for less than 50.00 so I have had to keep them. I will not use you again and I would not recommend you

Ordered heated jacket for Christmas. When it arrived the sleeves were too short. Emailed them they said they would send out bigger size but not to bother sending back. I did not ask for bigger size. The replacement jacket the sleeves still too short. They told me because they had sent a replace I couldn't have money back. Argued with them and they said send them back for full refund. But you need to send them to China. Price cheapest £50.00. I should have taken notice of the reviews.Dont trust them

3. helmikuuta 2022
Oma-aloitteinen arvostelu
BLXCK NORWAY-logo

Vastaus yritykseltä BLXCK NORWAY

Hi Rosa, absolutely there is something wrong, we answer to all our cases
if you requested return or replacement before 14 days after delivery day please email me and send me screenshot with the date and i will help you.
admin@blacknorway.com

Saanut 1/5 tähteä

Hi to whom this may concern,

Hi to whom this may concern,
It’s been 2 extra weeks and I still haven’t received my product, extremely difficult to communicate with aswell. I would please like to get a refund as it has been 6 weeks.
Kind regards

2. helmikuuta 2022
Oma-aloitteinen arvostelu
BLXCK NORWAY-logo

Vastaus yritykseltä BLXCK NORWAY

Hi dear Jade! I CHECKED your tracking number and states as delivered, if you have more questions please contact me at admin@blacknorway.com

Saanut 1/5 tähteä

NOT A TRUSTWORTHY COMPANY Received pair of golf shoes which had a…

Received pair of golf shoes which had a defect. Called them and was told to dispose of them as they did not want them back and they would send a replacement pair. I waited 3 months with no shoes! I contacted them and said that because they had not sent them back. I called them again and they refused to send replacement. 60 pounds lost!!!!
DO NOT BUY FROM THEM.

1. helmikuuta 2022
Oma-aloitteinen arvostelu
BLXCK NORWAY-logo

Vastaus yritykseltä BLXCK NORWAY

Hi dear RPU, my name is Ben and i will try to do my best for you,

i couldn't search about your order because i couldn't find your name

if you requested return before 14 days after delivery day please email me and send me screenshot with the date of the return request and i will help you.

contact me: admin@blacknorway.com

Saanut 1/5 tähteä

Having waited a long time for myitem…

Having waited a long time for myitem which was measured against my partner before buying so would be correct fit…it didn’t fit.would fit a child not an adult,asked for a refund and return address to be told at least 4 times by “Jeannie” That they would send a new product out which I didn’t want,I was then told I would have to send the product back myself to china which on the website states returns go to London,when I emailed this back I was then ignored,that was on the 8th January and heard nothing since,this order was placed on the 9th December and had nothing but trouble with it since,I won’t be sending it to china when all I have read is people not getting their money back and awful customer service!

26. tammikuuta 2022
Oma-aloitteinen arvostelu
BLXCK NORWAY-logo

Vastaus yritykseltä BLXCK NORWAY

Hi dear Becks, my name is Ben and i will try to do my best for you,
if you requested return before 14 days after delivery day please email me and send me screenshot with the date of the return request and i will help you,

contact me: admin@blacknorway.com

Saanut 1/5 tähteä

An awful company. Avoid them!

This is one of the most appalling companies I have ever had dealings with and I urge everyone to avoid them at all costs.
I ordered some black car wax many months ago. Firstly I was sent the wrong product then I entered the hell of trying to make personal contact to get the right product. What sounded suspiciously like a 'bot' responded and said that the right product would be sent (after I sent a photo of the wrong delivery). After a couple of months I contacted them again and they thanked me for my patience and said the right product was on its way. After two more months nothing had arrived and I contacted them at least three more times again, but got no response at all. They have kept my money and I have been forced to look elsewhere after four months of waiting. I will certainly never shop with Blxck Norway again.

20. tammikuuta 2022
Oma-aloitteinen arvostelu
BLXCK NORWAY-logo

Vastaus yritykseltä BLXCK NORWAY

Hi dear Peter, I'm very sorry for this issue, my name is Ben and absolutely i will solve your problem ASAP, please contact me at admin@blacknorway.com and i will process the full refund if the package lost, please contact me: admin@blacknorway.com

Saanut 1/5 tähteä

What sort of a company is this?

What sort of a company is this?
My father ordered a heated jacket on the 17th November as a Christmas present and still not received! After numerous emails with Jeannie telling me she will re order, I have received nothing not even a tracking number. This is disgusting to be treated like this, I have now requested a refund let's wait and see if it happens. Anyone thinking of ordering off this site then please don't!!!!

19. tammikuuta 2022
Oma-aloitteinen arvostelu
BLXCK NORWAY-logo

Vastaus yritykseltä BLXCK NORWAY

Hi dear Lesley, sometimes the shipping company makes us embarrassed with our customers, please contact me at admin@blacknorway.com and i will process the full refund to you if the package lost, admin@blacknorway.com

Saanut 1/5 tähteä

Waiting for a refund

Similar experience to other reviewers. Ordered a dog coat which took 26 days to arrive, very poor quality and nothing like the description. Returned for a refund and have had no communication from them despite tracking showing they have had it for 8 days, have emailed but no response.

18. tammikuuta 2022
Oma-aloitteinen arvostelu
BLXCK NORWAY-logo

Vastaus yritykseltä BLXCK NORWAY

Hi dear Gillian, your return just arrived today and we processed your full refund, if you need more help please contact me at admin@blacknorway.com

Saanut 1/5 tähteä

Defect robot vacuum

My robot vacuum broke after a few weeks. I contacted customer service and they send a replacement. Unfortunately, the replacement is faulty as well. I have contacted customer service numerous times by email and their online form, but they have not responded to at all.

UPDATE: BLXCK NORWAY replied to the above review and asked me to contact them on another email. They have now refunded the price of the vacuum. Thank you Ben.

17. tammikuuta 2022
Oma-aloitteinen arvostelu
BLXCK NORWAY-logo

Vastaus yritykseltä BLXCK NORWAY

Hi dear, thank you for your review, unfortunately i couldn't reach your order because no name provided in the review, please contact me at admin@blacknorway.com and send me a proof that the item faulty, i will try to do my best to resolve your claim, please do not forget to provide your order number

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