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Katso, mitä arvostelun kirjoittajat sanovat

Saanut 1/5 tähteä

Advertises BUY ONE GET ONE FREE but they only send one and then never reply to your messages finding the missing one. It's been two weeks and am finally leaving bad feedback. Which i bet they will... Näytä lisää

Yritys on vastannut

Saanut 5/5 tähteä

This product is , for me, amazing. Stir into morning coffee & love the taste. Missed very much while on holiday ( should have taken the gummies) because I noticed the difference when started again .... Näytä lisää

Yritys on vastannut

Saanut 5/5 tähteä

I’ve been adding BlackGold Elixir mushroom powder to my coffee for over 4 years now, and I genuinely can’t imagine my mornings without it. Not only does it give my coffee a smoother, richer taste, bu... Näytä lisää

Yritys on vastannut

Saanut 5/5 tähteä

Love this product. Add it to my morning coffee. I love that it gives me energy all day, I miss it if I forget. Plus it gives my first coffee that kick I need. Great company and great communication.

Yritys on vastannut

Yrityksen tiedot

  1. Terveysruokakauppa
  2. Vitamiinit ja lisäravinteet

Yrityksen kirjoittama

Blackgold was created to share the amazing health benefits of these special mushrooms with the world in a way that's as easy as having your morning cup of coffee, but with better benefits to help you feel great every day.


Yhteystiedot

4,5

Erinomainen

TrustScore 4.5/5 tähteä

666 arvostelua

5 tähteä
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On vastannut 100 %: iin saamistaan huonoista arvosteluista

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Kuinka tämä yritys käyttää Trustpilotia

Tutustu arvostelujen ja arvosanojen lähteisiin, pisteytykseen ja moderointiin.

Yritykset eivät saa tarjota kannustimia tai maksaa arvostelujen piilottamisesta Trustpilotissa. Arvostelut ovat yksittäisten käyttäjien mielipiteitä, eivät Trustpilotin. Lue lisää

Saanut 1/5 tähteä

Cancellation

The product is good but I aske to be unsubcribed as i did not realise they take money every 4 weeks. I just wanted to try it first. I got an email that it will be cancelled but they are still trying to take money out of my account every day :(

Arthi Appathurai -

13. elokuuta 2024
Oma-aloitteinen arvostelu
BlackGold Elixir-logo

Vastaus yritykseltä BlackGold Elixir

Hi Arthi!

I’m really sorry to hear about the inconvenience you’ve experienced. I understand how frustrating this must be.

I want to assure you that your subscription has been canceled, so you won’t be charged further. To clarify, you can cancel your subscription at any time by logging into your account on our website and selecting the "Manage Subscription" option. This will stop any further charges from occurring.

In BlackGold Elixir, we have Customer Satisfaction Guarantee. If you have any unwanted products, you’re welcome to return them for a full refund anytime!

Thank you for your feedback, and I hope we can serve you better in the future.

Saanut 1/5 tähteä

Product is good..after sale service is…

Product is good..after sale service is the worst !! They duplicated my order and stuffed it up, you can never get a hold of them there is no phone number for support, they take weeks to email you back via email and it's just a template email. Hey Black Gold please respond and sort out me order.

24. heinäkuuta 2024
Oma-aloitteinen arvostelu
BlackGold Elixir-logo

Vastaus yritykseltä BlackGold Elixir

Hi Roger!

Thank you for your feedback. We’re sorry to hear about the inconvenience you experienced. We wanted to let you know that we did respond to your email, but it seems our response may not have been received. We have since reached out to you through other means and are pleased to inform you that the issue has been resolved.

We apologize for any frustration this may have caused and appreciate your patience. If you have any further questions or need additional assistance, please don't hesitate to contact us.

Saanut 2/5 tähteä

Terrible

Terrible. Big disappointment. Every other time has been great service and brilliant product. This time my Gummies from the Bundle pack were totally left out. And they were main things I wanted/needed for that week of focus. Sent an email about it asking for replacement to be shipped.. didn't hear anything back for a week, promising they would be sent ASAP. Still Nothing. 3 or 4 weeks later now and still waiting, still not impressed. You need better people packing your orders and more focused monitoring before they're sent. That's just obvious. At nearly $100 spent and all I received was a tiny little pack of the powder, which, is great but.. I'm very very disappointed. Hope the gummies turn up.. sometime. Definitely looking into a substitute product/brand now.

10. toukokuuta 2024
BlackGold Elixir-logo

Vastaus yritykseltä BlackGold Elixir

We sincerely apologize for the inconvenience and frustration you've experienced with your recent order. We deeply regret that the gummies from your Bundle pack were missing and that our response time to your initial email was far from acceptable. Our turnaround time for response is within 48 hours. We apologize if we fell short with your expectations, especially given your previous positive experiences.

To make amends, we have arranged for another shipment of your gummies to be sent out immediately. You should receive them very soon. We are committed to making this right and restoring your trust in our service.

Once again, we are truly sorry for the inconvenience and disappointment this has caused. Your feedback is invaluable, and we are taking steps to improve our processes. If there is anything else we can do to assist you, please do not hesitate to let us know.

Thank you for your patience and understanding.

Saanut 1/5 tähteä

DO NOT PURCHASE THIS PRODUCT

UPDATE TO THEIR REPLY- I send the change of address within less than 5 mins so there was time to change, why are you lying! And yes I've told you what you could have done, sent me the package to the correct address instead of me having to go to a whole other town to find it. Fake nice customer service without action is not valuing customer service as you've said! So disappointed in you as a company!

DO NOT PURCHASE THIS PRODUCT. I don't know if the product is good or bad because they sent it to the wrong address. It was my fault the address was wrong on my credit card when purchasing, I updated it with them within less than 5 mins and they replied days later saying there was nothing they could do, they didn't have the organisational skills to update an address. What sort of a company cannot update an address! Definitely not one I'll be giving my money to! Customer service is everything these days. Other way round, I'd have just sent the customer another and took the loss to gain the lifetime customer but clearly successfully running a business isn't part of their plan. I'm sure if you have no problems then the product would be great but it's how a company handles it's problems that makes it last a lifetime or crash and burn. Good luck, can't see you being around for long with such a poor operational standard.

11. huhtikuuta 2024
Oma-aloitteinen arvostelu
BlackGold Elixir-logo

Vastaus yritykseltä BlackGold Elixir

We're truly sorry to hear about your experience with us. We completely understand your frustration and disappointment.

Upon reviewing your case, it appears that you reached out to us over the weekend. We have an auto response informing everyone that our team is off during weekends, and by Monday, your order had already been processed by our warehouse. Unfortunately, this made it challenging for us to update the shipping address in time. However, we did provide you an option on how to redirect the package while it was still in transit.

We completely agree that customer service is crucial, and we strive to provide the best experience possible for our customers. We sincerely apologize that we couldn't meet your expectations in this instance.

We do appreciate your feedback, as it helps us improve our operations and better serve our customers in the future.

If there's anything else we can do to assist you or if you have any further concerns, please don't hesitate to reach out to us directly.

Saanut 5/5 tähteä

Customer Service

I had a query regarding a product I was issued and Zee who assisted me was very helpful.
5 stars for Zee!

22. huhtikuuta 2024
Saanut 5/5 tähteä

Blackgold Elixir has changed my life

Blackgold Elixir has changed my life. I have stopped drinking all caffeine and I’m feeling so much better, sleeping better and … shh! It’s even helped with stopping the urgency to pee all the time! 10/10 from me.
J Evans Perth WA

16. huhtikuuta 2024
Oma-aloitteinen arvostelu
Saanut 5/5 tähteä

Hayley K

I ordered my Mushroom Elixir Extract a few days ago, it arrived promptly and well packaged. It came with the spoon I ordered which seems to be quite good quality. The bag of coffee was smaller than I imagined after seeing photos on the website but nonetheless you only need a 1/2 teaspoon once per day as it states on the back anyway so not a big deal. It tastes a tiny bit like ovaltine to me but a lot less intense just a wee bit malty it’s actually really yummy especially mixed in my caramel Moccona instant coffee (blends well in water above 80 degrees) I’ve only had it for two mornings and I have a terrible flu but it does seem to help my ibs issues , my brain to think clearer and I feel like my vision is also better which is weird. Slay.

12. huhtikuuta 2024
Oma-aloitteinen arvostelu
Saanut 5/5 tähteä

Absolute game changer

I have been using the gummies for a few weeks now, and I notice that I struggle with extreme brain fog if I forget to have them in the morning.
I just wouldn't be without them now, and I cannot wait to try the elixer and move away from coffee.
The service from Blackgold was excellent, swift delivery and easy ordering process.

14. huhtikuuta 2024
Oma-aloitteinen arvostelu
Saanut 4/5 tähteä

I gave up coffee for this- what a difference

I gave up coffee about a year and a half ago when I tried BlackGold elixir. I just love it; it tastes great and keeps me alert with none of the crash that you get with coffee. I also no longer have the ‘icky’ coffee gut. My only reason for not giving 5 stars was the hassle with my monthly order when my credit card expired. I went a whole month without it- that didn’t make me happy.

14. huhtikuuta 2024
Oma-aloitteinen arvostelu
Saanut 4/5 tähteä

Menopause relief

Well, not only does this amazing elixir taste great it helped with the fatigue of menopause symptoms.My energy levels increased significantly.

I didn't start using it for a while after purchasing and haven't ordered any more. It was thinking about writing this review that has helped me reflect on the benefits I received.

I would certainly recommend this to other women struggling with fatigue.

8. tammikuuta 2024
Oma-aloitteinen arvostelu
Saanut 5/5 tähteä

Great stress relief

Found I had a lot better mental clarity,better stress levels and no slump in the day could keep going after work and do what needed to be done for my large family.
Found that black gold really got me thru an extremely stressful busy time ,thank you!

30. huhtikuuta 2023
Oma-aloitteinen arvostelu
Saanut 5/5 tähteä

Love our Mushroom Elixir

Love our Mushroom Elixir, we've being incorporating this into our daily coffee for a year now and still loving it....highly recommend ❤️

12. huhtikuuta 2024
Oma-aloitteinen arvostelu
Saanut 5/5 tähteä

I have been taking Blackgold elixir for…

I have been taking Blackgold elixir for a couple of months and I liked it and I thought it did make some difference to my focus and my energy levels, but it wasn't until I stopped taking it for a few weeks, that I realised just how much more energised and clear headed I felt while taking it, I think it is definitely worth taking, I am back taking it daily again and it is making a big difference to me.

12. huhtikuuta 2024
Oma-aloitteinen arvostelu
Saanut 5/5 tähteä

Would you like to feel your best everyday?

Subscriptions are an easy and cheaper solution to such a great product. I’ve been using the Elixir for 5-6 months and absolutely love it! Within the first two weeks I noticed an increase in energy, attention span (say in a boring conversation 🤣), mood and most importantly my gut health (no more poor and irregular bowel movements). This has enabled me to procrastinate less and nap less, in turn, boosting my productivity to which I can end the day feeling as if I’ve accomplished something… and that may stem from going to the gym, or perhaps completing some old project etcetera. Being an avid coffee connoisseur, it’s a lovely addition to my morning and/or evening coffee (definitely smoothies too!) as it adds a subtle yet tasty flavour profile, and it’s as easy as adding half a teaspoon! Look, I may be biased in my writing, and most of what I’ve experienced thus far could be entirely placebo, even so, I’ve felt better both mentally and physically where a Monday doesn’t feel like a chore anymore, instead I wake up with a ‘seize the day’ type of attitude. Can’t say how it will work with everyone, but I’ve only got positive things to say about this.

20. marraskuuta 2023
Oma-aloitteinen arvostelu
Saanut 5/5 tähteä

Amazing NZ company

Such a great product at such affordable price. Makes it so easy to be and feel healthy. I’ve moved overseas and struggled to find anything in the market for the quality and price of blackgold.

12. joulukuuta 2023
Oma-aloitteinen arvostelu
Saanut 5/5 tähteä

Super Nan

Being in my 60's and working full time in a small country hospital I often found myself lacking the drive and stamina to do my job with the energy and stamina needed. I had seen the advert for Mushroom Elixer and read about how beneficial each variety of mushroom was for overall mental and physical health. I decided to take a chance and buy my first packet...now 6 months or more with my monthly subscription I can't start my day without my morning cuppa. I feel fantastic, the people I work with can't believe how much energy I have...I'm running rings around my younger colleagues. Im feeling happier, calmer and my health has been great. I highly recommend Blackgold Mushroom Elixer and can honestly say that this has been one of the best products I've bought in a very long time. Well done and thank you!!

12. huhtikuuta 2024
Oma-aloitteinen arvostelu
Saanut 5/5 tähteä

I've been using Blackgold Elixir for a…

I've been using Blackgold Elixir for a few months now, and I'm thrilled with the results. I feel more energized and focused throughout the day, One of the things I love most about Blackgold Elixir is how it has boosted my immune system. I've noticed a significant decrease in the number of colds I've caught since starting to take it, I appreciate that Blackgold Elixir uses only organic mushrooms in their extract. It gives me peace of mind knowing that I'm consuming a high-quality, natural product, The taste of Blackgold Elixir is surprisingly pleasant, with no overpowering mushroom flavor. Plus, it's so easy to incorporate into my daily routine - just mix it into my morning coffee or smoothie. Overall, I couldn't be happier with Blackgold Elixir. It has exceeded my expectations in every way, and I would highly recommend it to anyone looking to boost their health and well-being

12. huhtikuuta 2024
Oma-aloitteinen arvostelu

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