Blackbearfitness Arvostelua 

Service was great at the beginning up until there is an issue.

Rude, unsupportive, lacked any customer service, empathy and/or any proactive resolution support, to the extent I have been made out to be a liar.

Not appreciating my honest recount, the law of physics and/or the possibility of a product defect, images were shared with the company to validate the situation. These imagines clearly show there has not been and there is not any other damage to and/or to any surrounding parts of the rower which would support/validate their accusation that the damage has been caused by a form impact or misuse.

After numerous approaches including accurate and articulate recounts of how the bracket broke (78kg person sitting on the rower for the first time and not even using it) which included the aforementioned imagines, no responses were received received.
Upon chasing, I did then however receive an acknowledgement email which in fact promised a replacement part would be sent to me which I could then replace myself. To date this part has not been received, nor have my attempts to contact the company been responded to or acknowledge. Given the lack of communication and/or part, I requested a refund or for the rower to be replaced and given the fact the item is faulty I do not believe that I should be liable to incur the cost of the delivery, so asked for them to make arrangements keeping me informed so it could be returned, refunded or replaced. As expected this request has again been ignored, which has left me no other option but to approach my bank, as I have a broken rower which I am unable to use and all its packaging.

Unbelievably and a hugely concerning aspect is that this is deemed to be an acceptable approach to consumer by a company, who is now out of pocket, unable to replace the rower, has a broken rower and its packaging, all because “ To have broken in less than a few days, with such a smooth clean snap that we've never seen across dozens after dozens of rowers, we're allowed to ask this question to investigate how somethings happened.” Whilst this may be a valid statement by the company there are a few key aspects:
1) Whilst their statement that dozens and dozens have not had this problem could be valid, which I also have never seen, it does not mean it could not ever happen,
2) The reference to having such a smooth clean snap, I find interesting as if this was not due to a product defect, given how impossible it would be to break the part according to the company, along with their assumption that it would have to have been caused by a form of impact or misuse, there would have to be evidence of such force or mis-use which there isn’t, as there wasn’t any.
3) As per my recount, this break occurred during the first attempt to use it when I first sat on it, and not after a few days as referred to by the company.

Even with no evidence to support their accusations they appear to now be disputing with my bank my honesty and integrity. I am truly appalled and would strongly recommend anyone away from this organisation just in case you have this unfortunate situation and have to go through this truly saddening and stressful experience

Great product and quick delivery. I will definitely use Blackbear again

The Perfect Addition to My Home Gym!

I recently purchased this weights bench, and I couldn’t be happier with my decision! From the moment I unboxed it, I was impressed by the sturdy construction and high-quality materials. The bench feels incredibly stable, even during heavy lifts, giving me full confidence in my workouts.

Assembly was a breeze—clear instructions and all the necessary tools were included. The adjustable settings make it incredibly versatile, allowing me to switch between flat, incline, and decline positions effortlessly. The padding is thick and comfortable, providing excellent support without being too soft.

Whether I’m doing bench presses, dumbbell rows, or step-ups, this bench handles it all with ease. It’s compact enough to fit in my home gym but robust enough to feel like professional equipment. The value for money is outstanding—I’ve used benches twice the price that don’t compare in durability or functionality.

If you’re looking for a reliable, well-built weights bench that will last for years, this is the one! Highly recommend to anyone serious about their fitness journey. **10/10!** 💪🔥

Just placed my second order and I can confidently say - great customer service, great product and great prices. Recommended a few lads already and I will be coming back for any further bits and pieces I require.

very helpful at replying quick about my questions. Product is amazing can’t fault it at all and easy to put together

Myself and husband ordered 2x separate machines, same day, same time.
One was dispatched the next working day.
The other delayed by a week. Arrived and sat in storage for a month while we renovated our current gym.
Came to fit the machine to find that 3 key pieces were missing. One being a cable pulley...for a cable machine.
Contacted via email multiple times. No response. Contacted via whatsapp, no response.
Wasnt until we found a different contact number from a facebook page that we spoke to someone. They assured us the emails.had never reached them, but if we sent on to a dofferent address they would tend to it personally.....sent twice since then. That was 2 weeks ago and still, nothing .
Considering weve spent best part of 1k between us, its really poor service. No acknowledgement, nothing.
Definitely wont be a returning customer thata for sure. I wouldnt waste your money.

Good. And that’s fine

I've dealt with BlackBear a few times recently. Very helpful and friendly. Advised what weights would suit me and delivery was fast. I would highly recommend BlackBear.

Great piece of kit. Very sturdy. Arrived promptly. Took two people about two hours to assemble trying to fathom the pictures. We did it but the instructions have been more detailed

My stand arrived and seems to be poor quality. Ive not received my 9kg weights or 5kg weights and I’ve just realised they’ve sent me 7kg and 8kg marked dumbbells but when I weighed them they’re both 7kg. 🤦‍♀️ I’ve email them twice trying to resolve the issue and still haven’t receive a response. Will not be using again and will escalating this further.

I contacted Anthony on Marketplace and he was able to expertly guide me to select the correct package for my home gym set up. Anthony communicated effectively and provided a competitive price for excellent equipment. Thrilled with the service from Blackbear Fitness. I will be back for more soon! 💪💪💪

Amazing equipment, the best prices. Couldn’t be happier

Ordered the gym mats and they’re delivered safely. Great quality as well

Great product, great price, lovely delivery person, will be buying again for sure.

Got a great set of hex dumbbells, really happy with them , Black bear fitness were extremely helpful, I’d definitely use them again

Fast delivery and great products. Will be using them again in the future.

Purchased set of dumbbells before from them and just purchased a set of plates as well. Amazing service and great quality! Thanks

Fantastic quality service from the team is great
I spoke to team on phone and they guided me perfectly and helped me find the best deals and offers by far best fitness equipment company out there will be ordering more from you guys

Super quality product. Delivery within two days! Very friendly delivery man. Good comunication. Great price. Can't ask for more. Thank you!!!

Fantastic service and good quality equipment. I have been using Blackbear Fitness for the past 3 years to kit out my fitness facility. Could not recommend them enough and Anthony and the team will go above and beyond for their customers. Look forward to many more purchases in the near future.