Bird & Blend Tea Co. Arvostelua 669

TrustScore 4.5/5 tähteä

4,5

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Katso, mitä arvostelun kirjoittajat sanovat

Saanut 5/5 tähteä

We have just visited your Nottingham store. It was a wonderful experience, the ladies in your store were very helpful, passionate and really knew their stuff. They even whisked me up a tea to t... Näytä lisää

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Saanut 5/5 tähteä

Never been in to a Bird & Blend store before, what a great experience today in the store on Rose Street with Tee who served me. I had lots of enthusiastic questions and she knows her stuff… I was buyi... Näytä lisää

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Saanut 5/5 tähteä

We booked last Sunday evening's tea workshop as a celebration for our 14 year old's birthday, and it couldn't have been more wonderful. Thank you so much, Flo and Hannah, for guiding our daughter and... Näytä lisää

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Saanut 3/5 tähteä

Bestlite fra bird & blend tea co og leveringen var næsten smooth men PostNord kom en dag senere end lovet og en tin var lidt trykket, heldigvis pakket ok i milijovenlig pap og refill poser så det gik... Näytä lisää

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Yrityksen tiedot

  1. Teekauppa
  2. Tapahtumien lipunmyyjä
  3. Teevalmistaja
  4. Teen tukkumyynti

Yrityksen kirjoittama

Bird & Blend Tea Co. is an eco conscious, independent, people-focused, award winning Tea Mixology Company on a mission to spread happiness & reimagine tea! Over 100 tea blends created by UK expert Tea Mixologists, Bird & Blend Tea Co. (formerly Bluebird Tea Co.) based in Brighton and with 14 stores across the UK we hand blended loose leaf tea blends to ship to the world!


Yhteystiedot

4,5

Erinomainen

TrustScore 4.5/5 tähteä

669 arvostelua

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Saanut 1/5 tähteä

I am really disappointed

I am really disappointed. Purchased the Matcha Selection Box for a Christmas gift - so with postage was over £40. When it arrived it just looked like I was gifting a box of free samples. I was so embarrassed. I wrongly assumed it would be presented beautifully in a Tin or at least a substantial gift box - it was just thin cardboard.

I raised my disappointment with Customer Service and there was no real acknowledgement. Just a standard “you can return it if you don’t like it” which I obviously couldn’t as I had already gifted it. Not sure what I was expecting - but maybe some acknowledgement of my disappointment and empathy. So now I feel disappointed in the gift and very unheard by the company.

This was not what I was expecting from their marketing. They are effectively just another corporate who takes your money and doesn’t care about your experience.

24. joulukuuta 2025
Oma-aloitteinen arvostelu
Bird & Blend Tea Co.-logo

Vastaus yritykseltä Bird & Blend Tea Co.

Hi there,

Thank you for taking the time to share your feedback, I’m genuinely sorry that the Matcha Selection Box fell short of your expectations and, more importantly, that it left you feeling embarrassed when gifting it. That’s never something we want associated with our products.

The box is intended as a tasting selection, designed to allow customers to try a range of our matchas before committing to a full-size tin, and this is reflected in the product description and imagery on our website. That said, we understand that presentation can feel especially important when purchasing a gift.

We’re also sorry that our response didn’t come across as empathetic as it should have. While we’re limited in what we can offer once an item has been gifted, we do appreciate you taking the time to share how the experience felt for you.

Your feedback has been passed on to the team and is helpful as we continue to review both our gift offerings and how we communicate them.

Thank you again for sharing your thoughts.

The B&B Team.

Saanut 4/5 tähteä

Tried Bird br

Tried Bird blend tea for the 1st time yesterday. The breakfast tea tasted awesome but have given 4 stars as had to put 2 heap spoons in and not one as recom on packaging. Did however order builders tea so hoping that will be stronger and last longer.otherwise.. happy customer

16. joulukuuta 2025
Oma-aloitteinen arvostelu
Bird & Blend Tea Co.-logo

Vastaus yritykseltä Bird & Blend Tea Co.

Thank you so much for shopping with us, Diana!
Our brewing guidelines are just a standard recommendation - but we always welcome a customer who prefers a stronger brew (the flexibility is the joy of loose leaf tea!)
Our Builders tea is definitely our strongest black tea, and we really hope you enjoy it :) Happy Sipping! Anna @ B&B

Saanut 5/5 tähteä

Wonderful teas

First time I have visited this shop and what a delight it was. The staff are welcoming and nothing is too much trouble. Sampled some tea- delicious. I will be returning soon.

17. joulukuuta 2025
Oma-aloitteinen arvostelu
Bird & Blend Tea Co.-logo

Vastaus yritykseltä Bird & Blend Tea Co.

Thank you so much for your kind review! Our TEAm would be so delighted to welcome you back at any time :) Anna @ B&B

Saanut 5/5 tähteä

CommuniTEA Experience Team Question

I had an online query, about my mum who has had a liver transplant. Certain peels (specifically Seville Oranges) can cause issues with certain anti-rejection medication and I wanted to asked if any teas had this. Katie responded, and went above and beyond to find out if this was the case and later emailed me with a response - and luckily bird and blend use Sweet Oranges (not Seville). Very happy to hear about this and Katie was of great help - means a lot :)

10. joulukuuta 2025
Oma-aloitteinen arvostelu
Bird & Blend Tea Co.-logo

Vastaus yritykseltä Bird & Blend Tea Co.

Thank you so much for taking the time to share your experience and review, Aiden! I'm so pleased Katie was able to help with your query, and wish you a wonderful rest of your week! :) Anna @ B&B

Saanut 4/5 tähteä

Excellent customer service for problems with advent calendar

So I started purchasing regular matcha tea this year and when the advent calendar came up, I decided to give it a try even though it is expensive for me.

Unfortunately there were issues with the advent calendar. The lids have not been attached properly and so they were popping off when trying to get it out the calendar. To begin with they replaced the tins which I was happy with, but by day 7, 5 of the tins had the lids come off. So I asked to send it back for a refund.

They gave me a refund without arguing, which I appreciate.

Advent calendars are meant to create joy and be a special treat. Especially for those of us that find this time of year difficult. I really hope they have better quality control going forward to stop these issues.

I've only knocked one star off as I think the quality of the drinks is really good. I tried a few different matchas from different companies and theirs is definitely the best. I may not personally enjoy every flavour they do, but that's not a fault of the company. It's a risk you take when you buy anything like this.

Thank you Katie for doing your best to resolve the issue.

8. joulukuuta 2025
Oma-aloitteinen arvostelu
Bird & Blend Tea Co.-logo

Vastaus yritykseltä Bird & Blend Tea Co.

Hi Sammy - I'm so glad Katie was able to help you with this issue! Please don't hesitate to reach out again if we can ever help with anything else. Anna @ B&B

Saanut 1/5 tähteä

Don't order online

I go into bird and blend stores often and always have a nice experience. I currently can't leave home so decided to order online. I got to picking my method of payment and selected Google pay, which then automatically selected an old delivery address for my order. Unlike other websites where it will ask you to check details before confirming your order, the bird and blend website just placed it with no chance to correct the address error. This happened on a Friday evening and I contacted them within 30mins over email and WhatsApp but I got automated responses that they don't monitor messages over the weekend. First thing Monday and I get a reply saying if you still need help send another message. I reply and just get a "sorry, your order has already been dispatched" reply. I then call them and they offer no further support. So my package is now going to somewhere I haven't lived in a long time and there's nothing they can do and barely even an apology for their poor website or customer service system. I'm not the only person I know who this has happened to either. Please make it so your website either has a way to amend your order details or if you are going to post over the weekend then also monitor your emails over the weekend. Very disappointed with ordering online, the lack of help from customer services and the lack of any compensation. I won't be buying online again.

8. joulukuuta 2025
Oma-aloitteinen arvostelu
Bird & Blend Tea Co.-logo

Vastaus yritykseltä Bird & Blend Tea Co.

Hi Lorna,

Thank you for taking the time to share your feedback, and I’m genuinely sorry for how stressful this experience has been for you. I completely appreciate how upsetting it is when an address autofills incorrectly and you feel unable to correct it in time.

As mentioned in our conversations this week, your messages reached us after the order had already been dispatched, which meant we weren’t able to amend the address before it left our warehouse. I’m really sorry, I know how frustrating that timing must have felt. We are keeping a close eye on the parcel, and as soon as it is returned to us (which we are fully expecting since it should be refused at the wrong address), we will resend it straight to your correct address at no extra cost to you.

Google Pay does display the shipping address before the order is finalised, and there’s an option to go back and amend it if it isn’t correct. That said, I completely understand how easy it is for an old address to appear automatically and how quickly the process can feel, especially when using express payment methods. Your feedback is still really valuable, and I’ve passed it on to our Digital Team so they can review whether this step can be made clearer or more prominent.

Regarding our weekend communication - we’re a small team and only operate reduced hours on weekends, which is why replies aren’t immediate, even though orders continue to be dispatched. I appreciate how this felt in your situation, and your feedback on this has also been shared with the relevant team.

We’re truly sorry that your experience didn’t reflect the service you’re used to in our stores. We care about our customers deeply, and we’re committed to learning from this so we can improve both our systems and communication for the future.

If there’s anything further you need or if you’d like an update at any point, please don’t hesitate to reach out.

Katie @ B&B

Saanut 5/5 tähteä

Nicest tea I have ever tried

The starry night tea is one of the nicest teas I have ever tried, also I have the tea advent calander, only 3 days in but can confidently say the tea provided is probably the nicest available. Will 100% be ordering more in the future.

3. joulukuuta 2025
Oma-aloitteinen arvostelu
Bird & Blend Tea Co.-logo

Vastaus yritykseltä Bird & Blend Tea Co.

Thank you so much, Daniel! Enjoy your tea treats! Anna @ B&B

Saanut 5/5 tähteä

Amazing Matcha

Ordered some eggnog matcha and the electric whisk thing. Very pleased with both. My only gripe is that my order came in a relatively big delivery box, which seemed a bit wasteful. Cannot fault the product, though!

2. joulukuuta 2025
Oma-aloitteinen arvostelu
Bird & Blend Tea Co.-logo

Vastaus yritykseltä Bird & Blend Tea Co.

We are so glad you love your matcha - thank you! Anna @ B&B

Saanut 5/5 tähteä

Fantastic service

I had an issue with an order.

Katie from customer service sorted it all out for me.

What an asset to your team,she is fantastic.

28. marraskuuta 2025
Oma-aloitteinen arvostelu
Bird & Blend Tea Co.-logo

Vastaus yritykseltä Bird & Blend Tea Co.

Hi Lee,

Thank you so much for your kind words - we will ensure it is passed on to the lovely Katie!

Have a wonderful week, and happy sipping!
Anna @ B&B :)

Saanut 5/5 tähteä

Friendly Staff and Lovely Environment

Emily was very helpful with showing us various tea flavours to get my sister as a gift. Very friendly environment with kind staff members.

27. marraskuuta 2025
Oma-aloitteinen arvostelu
Bird & Blend Tea Co.-logo

Vastaus yritykseltä Bird & Blend Tea Co.

We're so glad you loved your in-store visit, Abby - we look forward to hopefully welcoming you again! Anna @ B&B

Saanut 5/5 tähteä

Lady working today was so lovely

Lady working today was so lovely. I went to the rye one and she went above and beyond to make my experience lovely. Drink is delicious too.

17. marraskuuta 2025
Oma-aloitteinen arvostelu
Bird & Blend Tea Co.-logo

Vastaus yritykseltä Bird & Blend Tea Co.

We are so glad you loved your experience in our gorgeous Rye store, Mia - thank you so much for sharing it! I hope you enjoyed your tea treats! Anna @ B&B

Saanut 5/5 tähteä

Love this company! Top notch teas!

I love this company and their practices and products are top notch!

I visited their shop in Brighton last year and came back with serval teas. Since then I have made several orders.

I have never been into tea until now and I am completely addicted. Their tea is wonderful, beautiful to look at, full of flavour, they smell amazing and very comforting to drink and worth every penny. I love the natural ingredients and their environmental practices.

This week I did receive a wrong order. I emailed over the weekend and then called this morning.
I spoke to customer services ( an actual person!) she was very apologetic and I received an email immediately after my call. I can keep the wrong order 40 pouches of Snowball and my correct order Mulled cider is on its way! ☺️

Teas I love
Mulled cider is- spicy apple and very warming
Cherry Bakewell - sweet and delicious
Rhubarb and custard- makes me feel like I’m eating sweets when I’m not! Probably my favourite
Edinburgh rock - delicious and comforting

I’m not so keen on Snowball and All things nice, just not my sort of flavours.

17. marraskuuta 2025
Oma-aloitteinen arvostelu
Bird & Blend Tea Co.-logo

Vastaus yritykseltä Bird & Blend Tea Co.

Thank you so much for your lovely words! We're so happy that our wonderful TEAm was able to help, and that you've discovered some favourite flavours :) Anna @ B&B

Saanut 5/5 tähteä

Wonderful experience

The staff are so friendly and knowledgable. I loved seeing how the Matcha was made in the magic whisk. The whole place is a hidden gem. If you like tea you'll love this place.

15. marraskuuta 2025
Oma-aloitteinen arvostelu
Bird & Blend Tea Co.-logo

Vastaus yritykseltä Bird & Blend Tea Co.

Thank you for your review, Christine - we hope you come and visit us again soon! Anna @ B&B

Saanut 5/5 tähteä

Brand New Store Bluewater

This a brand new store in Bluewater shopping centre. It’s welcoming and full of the most amazing, different varieties of tea-all delicious (well, the 6 samples I tried). The staff are really lovely too!! And..they do gift vouchers!

15. marraskuuta 2025
Oma-aloitteinen arvostelu
Bird & Blend Tea Co.-logo

Vastaus yritykseltä Bird & Blend Tea Co.

Thank you for coming to visit us in our shiny new store - we're so excited to be there! Anna @ B&B

Saanut 5/5 tähteä

Really great experience in store today

Really great experience in store today. The team were so helpful and shared insights on blends. Highly recommend.

15. marraskuuta 2025
Oma-aloitteinen arvostelu
Bird & Blend Tea Co.-logo

Vastaus yritykseltä Bird & Blend Tea Co.

We're so pleased you enjoyed your in-store experience, Craig; thank you so much! Anna @ B&B

Saanut 2/5 tähteä

Friendly staff in shop -BUT

Friendly staff in shop, but product (Sunny Sencha Green Tea) tasteless and expensive after numerous attempts of strengthening brews.

12. marraskuuta 2025
Oma-aloitteinen arvostelu
Bird & Blend Tea Co.-logo

Vastaus yritykseltä Bird & Blend Tea Co.

Hi John, thank you so much for visiting us in store! Our Sunny Sencha blend is one we recommend for people who like an unflavoured green tea, and brews best at 80 degrees for no longer than 3 minutes (it's also gorgeous with a pump of honey). But we have plenty of green tea blends with a wide variety of flavours! Feel free to contact us at info@birdandblendtea.com if you need further assistance, we would be happy to help! Anna @ B&B

Saanut 5/5 tähteä

A Must Visit

Could not recommend popping in more! I visited the Canterbury branch and the staff are friendly, polite and more than willing to lend a hand and as an extra positive the free teas were absolutely delicious :)

12. marraskuuta 2025
Oma-aloitteinen arvostelu
Bird & Blend Tea Co.-logo

Vastaus yritykseltä Bird & Blend Tea Co.

We're so happy our Canterbury store is back open - and even happier to have you to visit! Anna @ B&B

Saanut 5/5 tähteä

Liverpool shop

A big thank you to all of the staff at the branch on Bold Street, Liverpool! A couple of friends and I visited on Saturday, and we were warmly welcomed in and invited to sample the various teas. It was no problem at all when I said that I wasn't much of a tea drinker, but wanted to try new flavours. I bought a small sachet of "cherry cola bottle" tea, and already want to buy a top-up!

8. marraskuuta 2025
Oma-aloitteinen arvostelu
Bird & Blend Tea Co.-logo

Vastaus yritykseltä Bird & Blend Tea Co.

Hey Beth,

Thank you so much for getting in touch with some wonderful feedback - our store teams work very hard to ensure that you experience the magical world of tea, so it is lovely to hear that you think we are doing something right! :)

If you'd like to share the love even further, it would be a great help if you could leave a review on the Liverpool store's Google Page. No worries if you don't have the time, this wonderful message is more than enough - we will ensure it is passed on to their lovely TEAm!

I hope your tea goodies are thoroughly enjoyed, and Happy Sipping! <3
Anna @ B&B

Saanut 5/5 tähteä

Overpriced

EDIT: Customer service quickly rectified the problem and offered a gift card refund for the mug. Changed my review to 5* as this sort of good service is rare.

The tea is okay but considering the price you don't get much and it isn't anything special. I bought a mug and it broke within a week (normal use).

4. marraskuuta 2025
Oma-aloitteinen arvostelu
Bird & Blend Tea Co.-logo

Vastaus yritykseltä Bird & Blend Tea Co.

Hi Jacob,

Thank you so much for your review - and I am so sorry to hear about your mug! If you drop us a line at info@birdandblendtea.com, we will happily see if there is any way we can help!

Warmest brews,
Anna @ B&B

Saanut 5/5 tähteä

just got my bird and blend tea co…

just got my bird and blend tea co order... moondrop dreams smell spot on and really help me drift of last nighht!

14. lokakuuta 2025
Oma-aloitteinen arvostelu
Bird & Blend Tea Co.-logo

Vastaus yritykseltä Bird & Blend Tea Co.

Thank you so much for your lovely review of this gorgeous bedtime tea, Fampa! It's so easy to drift away on such a calming blend....!

Happy Sipping,
Anna @ B&B

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