billytong.com Arvostelua 50

TrustScore 4.5/5 tähteä

4,5

Emme tarkista arvosteluissa esitettyjen väitteiden paikkansapitävyyttä, sillä arvostelut ovat arvostelijoiden omia mielipiteitä. Arvostelu voi kuitenkin saada Varmennettu-merkinnän, jos pystymme todentamaan, että arvostelun kirjoittaja on asioinut yrityksen kanssa. Lue lisää

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Katso, mitä arvostelun kirjoittajat sanovat

Saanut 4/5 tähteä

Owner got in touch after some unanswered emails and assured me delivery was in motion and gave DPD tracking number. Found delivery completed next day. Fast response from someone who evidently cares ab... Näytä lisää

Yritys on vastannut

Saanut 5/5 tähteä

Just been back in SA for a month and have been testing Biltong from Pretoria to PE to Cape Town , but I can honestly say that Billytong Biltong is my favorite! Billytong has so many different flavou... Näytä lisää

Saanut 5/5 tähteä

Billytong never disappoints. Mark and his team Mich, Zara and the gang are always helpful and ready to ensure their customers get their SA treats. Mark once opened especially early to ensure I could b... Näytä lisää

Saanut 5/5 tähteä

Excellent Biltong and other goodies in a range of flavours. The chilli and kalahari flavours are my favourite, but original biltong is great too. Also try the chilli bites. All very reasonably priced... Näytä lisää

Yritys on vastannut

Yrityksen tiedot

  1. Eteläafrikkalainen ravintola
  2. Afrikkalainen ravintola
  3. Elintarviketoimittaja
  4. Lihatukku

Yrityksen kirjoittama

Billytong,--South African shop in Cobham KT11! In-Store Delights: --Biltong, Chilli Bites, Snap Sticks, Droëwors --Boerewors, Braai Meat, Honey-Glazed Ribs (from the BRAAI CLUB) --Bobotie, Vetkoek & Mince, Durban Chicken Curry Melktert, Koeksisters--Frozen South African favourites to take home We provide catering services Find us at 1 Hollyhedge Road, Cobham KT11. Walk down the alley next to the building – we’re tucked away and ready for you! Sunday Hours: 09:00 – 16:00: Monday to Friday 10:00 to 17:00 Saturday 09:00 to 17:00 www.billytong.com


Yhteystiedot

4,5

Erinomainen

TrustScore 4.5/5 tähteä

50 arvostelua

5 tähteä
4 tähteä
3 tähteä
2 tähteä
1 tähti

Ei ole aiemmin pyytänyt arvosteluja

Tämä yritys ei ole pyytänyt asiakkailtaan arvosteluja, joten arvostelut eivät välttämättä anna kattavaa kokonaiskuvaa

On vastannut 100 %: iin saamistaan huonoista arvosteluista

Vastaa yleensä 2 viikon sisällä

Kuinka tämä yritys käyttää Trustpilotia

Tutustu arvostelujen ja arvosanojen lähteisiin, pisteytykseen ja moderointiin.

4,5

Kaikki arvostelut

(50)

4 arvostelua kuluneen 12 kuukauden aikana

Kirjoita arvostelu
Yritykset eivät saa tarjota kannustimia tai maksaa arvostelujen piilottamisesta Trustpilotissa. Arvostelut ovat yksittäisten käyttäjien mielipiteitä, eivät Trustpilotin. Lue lisää

Saanut 4/5 tähteä

Some tracking and Comms issues but good response

Owner got in touch after some unanswered emails and assured me delivery was in motion and gave DPD tracking number. Found delivery completed next day. Fast response from someone who evidently cares about their customers and their business. I will recommend them to anyone.

13. helmikuuta 2026
Oma-aloitteinen arvostelu
billytong.com-logo

Vastaus yritykseltä billytong.com

Good morning Tom

Your parcel was shipped on the 11 February and we paid £9.99 for next day delivery on a DPD delivery The tracking number is 15505351675698 and you should have had it 3 days ago

I will investigate and find out what is going on and when we do sort it I would hope you would reflect your feedback on the fact that DPD is causing the delivery delay If the parcel is lost we will replace

In the meantime Pleaee check with your local DPD depot as they may have twist to deliver and taken it back to their local depot

I will work with you to resolve this and make sure yoh do get your Biltong

I did also message but your Dublin contact number did not seem to go through I also sent you another test message this morning so we can work to resolve this with DPD

Regards
Mark Pollak
Billytong

Saanut 1/5 tähteä

Disgusted

My 80 year old mother in law attempted a purchase which never arrived. Several attempts were made to contact the business which were ignored, at which point I, as a previous customer, got involved. After claiming that contact was always responded to, promises were made to rectify the problem. That's when they went silent on me, never to be heard from again. My mother in law had to approach her bank for a refund. Absolutely disgusting behaviour and as a South African, I'm totally embarrassed at the moral bankruptcy they've displayed.

Edit in response to your response: there was no agreement. In fact, I specifically said do not send the replacement as a bank refund took place and she went elsewhere.

I HAD to get involved as you ignored her enquiries. It is only since your actions were made public that you could suddenly see the prior attempts to contact you.

For you to attempt to try to take the moral high ground here is bewildering. You took her money, didn't supply what she paid for, then went silent.

If you had dealt with it professionally, you may have found more understanding, but YOU chose to ignore, YOU chose to send the goods after I'd requested you didn't, YOU chose not to have your goods back after I offered to send them back, YOU chose to call me toxic because I dared to not just go away.

12. joulukuuta 2025
Oma-aloitteinen arvostelu
billytong.com-logo

Vastaus yritykseltä billytong.com

JUST RECIEVED FROM SON IN LAW OF CUSTOMER
Please stop contacting my mother in law. I'm aware that you sent the biltong after I requested you didn't, as we'd gone elsewhere to purchase. It is sitting unopened, though I've had to get rid of the samoosa's as they were room temperature on arrival. I'm more than happy to return the remaining order, provided you supply the shipping label. I will not remove the review as it is an accurate account of our experience with your business. I am, however, prepared to add to the review should you persist.
.

1Formal factual statement (for records / platform support / legal clarity)

The individual who has left the reviews is not the original customer but the son in law

The mail above confirms receipt of a second parcel. As agreed, we offered a full refund and additionally sent a replacement parcel, which was received. The replacement was provided free of charge. The customer will get their money back the first parcel was delivered but the customer never received

On the second parcel which was received an issue reported with the samosas; however, this did not affect the agreement, as the parcel was supplied at no cost. In fave you can read that they have the parcel So if you have it and did not pay eat it!! Why demand a return on a free product Makes no sense

Despite this resolution, the reviewer has refused to remove the negative reviews and has since threatened to post further negative reviews.

We consider the matter resolved from our side and believe the ongoing reviews do not accurately reflect the outcome or the service provided.

The person posting these reviews is not the customer, and further negative reviews have been threatened despite the resolution.
We stand by our service and our efforts to resolve this

Mistakes happen - the resolution is important and to threaten me more or not remove the review os shocking in my opinion and obviously someone who may be doing this for spite and malice Not even a thank you for free stock and only more threats

Saanut 5/5 tähteä

Flavours of South Africa

Your one stop shop for some great South African produce. A great variety of products and ingredients. A true taste of home and always a warm welcome by Mark and his team. Highly recommend.

30. syyskuuta 2025
Oma-aloitteinen arvostelu
Saanut 5/5 tähteä

Amazing

Amazing south african products with a wide range to choose from , lovely staff and would definitely recommend to anyone interested in south african snacks , food , drinks , etc.

27. syyskuuta 2025
Oma-aloitteinen arvostelu
Saanut 5/5 tähteä

Great variety of SA goods

Have visited the shop in Cobham several times. Mark and his team are friendly and knowledgeable about the products. The quality is good and has such a variety of SA goods to buy. Tasty biltong in so many different flavours and other meats as well as a range of snacks etc.

13. heinäkuuta 2025
Oma-aloitteinen arvostelu
Saanut 5/5 tähteä

Fantastic Biltong

Fantastic Biltong. Some of the best I’ve ever had. The shop in Cobham is a treasure trove of amazing foods. The meats are top quality too.

26. heinäkuuta 2025
Oma-aloitteinen arvostelu
Saanut 5/5 tähteä

Home from home

Just been back in SA for a month and have been testing Biltong from Pretoria to PE to Cape Town , but I can honestly say that Billytong Biltong is my favorite! Billytong has so many different flavours to choose from, and 4 different fat levels from wet&fatty to extra dry and snapsticks. (And - the British beef that is used to make Billytong Biltong is giving SA beef some seriously strong competition! 😳)

28. heinäkuuta 2025
Oma-aloitteinen arvostelu
Saanut 5/5 tähteä

Billytong never disappoints

Billytong never disappoints. Mark and his team Mich, Zara and the gang are always helpful and ready to ensure their customers get their SA treats. Mark once opened especially early to ensure I could buy some SA goodies needed at an 8am appointment far away. That is SERVICE and it was with a smile!!

1. toukokuuta 2025
Oma-aloitteinen arvostelu
Saanut 5/5 tähteä

Mark and his team are superb

Mark and his team are superb, the service online or in store is amazing and the quality of products and variety are excellent. Great meat, excellent biltong and Droewors, wonderful SA groceries- thank you Mark

26. heinäkuuta 2025
Oma-aloitteinen arvostelu
Saanut 5/5 tähteä

Great service

Great service
Helpful in sourcing products not readily available
Great variety of biltong available

26. heinäkuuta 2025
Oma-aloitteinen arvostelu
Saanut 5/5 tähteä

Outstanding online ordering experience!

the online ordering experience with Billytong in Cobham has been outstanding! All our deliveries arrive promptly and with minimal fuss. Easy to navigate the site and order all our favourite south african meals.....highly recommend Billytong!

2. heinäkuuta 2025
Oma-aloitteinen arvostelu
billytong.com-logo

Vastaus yritykseltä billytong.com

Thanks for a great review..much appreciated

Saanut 5/5 tähteä

The biltong is always fresh and…

The biltong is always fresh and delicious! The owner is also fantastic to deal with, professional and supportive - highly recommend!

27. heinäkuuta 2025
Oma-aloitteinen arvostelu
billytong.com-logo

Vastaus yritykseltä billytong.com

Thanks for a great review..much appreciated

Saanut 5/5 tähteä

Wow wow……WOW!!!!!

Wow, the Biltong I’ve just received from these guys is next level. The flavour and juiciness is like nothing I’ve tasted. I don’t think you can really say you have had proper biltong until you try these guys. I had wet and fatty in peri peri, chilli and the garlic. Also outstanding customer service. Very happy customer.

28. helmikuuta 2025
Oma-aloitteinen arvostelu
billytong.com-logo

Vastaus yritykseltä billytong.com

Thanks for a great review..much appreciated

Saanut 5/5 tähteä

Great Biltong

Great Biltong, have bought a substantial amount for my daughter and friends. Far better than the dried up rubbish you get in bags in pubs.

16. marraskuuta 2024
Oma-aloitteinen arvostelu
billytong.com-logo

Vastaus yritykseltä billytong.com

Thanks for a great review..much appreciated

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