Big Bus Tours New York Arvostelua 

We had an excellent time on your hop on bus. Our tour guide was hilarious, knowledgeable
and helpful. It really made our trip to NYC spectacular!

Buses overcrowded. Ok if you want to sit inside downstairs and see nothing. Often queuing for long periods whilst buses come and go.
Audio system inadequate and failed. Bus terminated on its route and kicked off roadside at bus stop to wait another bus.
Expensive price for poor service.

If you don’t want to walk, it’s ok. The Brooklyn route and the night tour are kind of disappointed. Except for the bridge there’s nothing else to see. The red route is ok.

We had experiences where a bus was scheduled for a stop and a representative was also there but no bus showed up in an hour. The two people waiting with us said the same thing happened yesterday and they finally took a cab. That day they again had to take a cab. The representative did not have a phone was confused too.
On a second occasion we were trying to get on the blue route and three different busses told us the bus behind or the next bus was blue route. Finally as blue bus came after 30 minutes.

Mi experiencia ha correspondido con nota a lo que esperaba y había contratado.
Magnifica relación calidad precio

Nick our rep was only interested in marvel films refs and taking to Mickey out of your customers not impressed I would thought your reps were better informed

I can highly recommend Big Bus Washington. Did the 2 day deluxe pass and added the night tour. Everything runs very smoothly. Live commentary’s are informative. We also did the Walking Tour from the White House Gardens which was very good and useful as far as gaining some history. Took the option of the Observation Deck as aposed to the water cruise. Really enjoyed that too and great views from the 32nd floor.
Have just arrived NYC and have also purchased a 2 day deluxe pass so hoping for the same professional experience here.

Really subpar service all round. From their complete lack of communication at the main service point (we had drivers not even turn up for a bus we we're waiting on) to waiting at pick up points for over 45 minutes before a bus shows up. Every 20 minutes is a complete far fatched scenario. The only saving grace we had was one good tour guide in the 2 days we used this service, the rest were generally disinterested, shabbily dressed or just rude in general. Try one of the numerous other services that offer better deals on sites such as Groupon. It cannot be worse, so you have nothing to lose.

Great tour and all the guides were very friendly and knowledgeable! Would definitely recommend and use again!!

I would recommend you train your customer reps. They kept sending us from one block to another to board a downtown bus. Also be prepared for festivals and parades. The bus we were on had to stop before it reached its destination and none of the reps knew which bus was going where. We were headed back to midtown after getting on near One World Trade Center and got stuck at 57th Street with no way to get back. We bailed the bus and rode the subway back to our hotel. I’m afraid I won’t be riding the big bus tour anymore. I have it 3 stars because the ride itself was enjoyable and the tour guides were friendly.

Unable to get on or off due to the queing to get back on. Impossible. Totally inane commentary not particularly interested in window cleaners and are we really interest in a man walking a dog. If you are mobile walk much quicker and you will see more.

Best way to see the city to familiarise with it. The information from the tour guides is very informative and some are very entertaining.
The tours help you plan the rest of your stay or if time is short you will see the main attractions.

Tuve el boleto de dos días premiums y tenía para recorrer todas las rutas más el crucero.la verdad que me encantó el nocturno pero todos son buenos y con audio en español es genial.muy buena atención .gracias bigbus.

First and last time I’ll use this bus. It was a total rip-off. I paid almost $200 USD for 4 of us to go from Battery Park to Times Square to get the “night bus” at mid-Town, where the operator told us we could tour the mid-town and up-town areas. It was almost 7 pm when we arrived at Times Square. When the evening bus arrived the operator said the evening bus only goes from Times Square to the Bronx......basically where we just came from. And, the bus stops operation at 9pm. So it cost us $200 for nothing. Total sham.

Busse fuhren keine Runde durch, plötzlich Endstation. Ständig musste man umsteigen und wieder auf nen anderen weiteren Bus warten. Zu Fuß war man da wesentlich schneller unterwegs. Die Tourguides im Bus waren teilweise unverschämt.

Great tours and easy access, thank you for providing earbuds to hear the guides and ponchos for the rain!

Pre-purchased passes online for 04/23/2019 1 day tour ,once arriving for the tours,frequently (4 -5 x ) could not board the bus because it was full, had to walk on foot from site to site. once finding a bus to board, there was
no A/C and a lot of fumes on a 70+ degree day on multiple buses of the hop on hop off tour, this tour had been highly recommended for its convenience,I honestly hesitate to make a positive recommendation based on this
experience, this was April , I hope they fix their A/C on the buses
before summer the buses were full to capacity and it was very uncomfortable, very disappointing. We were really looking forward to enjoying this tour.

Very hard to hear. Earphones are not very good quality and some ear connections broken.
I wasnt able to understand what tour guide was saying. Deborah and Charles Corcoran were clear and entertaining and I enjoyed them the most.

Al escuchar el audio muchas veces no coincide con el lugar,, poca explicación en castellano de los guías, el resto está bien

es muy escueta la explicación en español. y repetitiva . con todos los sistemas de gps que hay en la actualidad se podría coectar al traductor y que explique lo mismo que el guía en persona, entiendo que es diferente , pero ampliar la explicación será maravilloso