Ordered something weeks ago, still not arrived or showing on shipping info. Customer services said it has been shipped but have been waiting over 3 weeks 🥱🤷♂️ AVOID
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Katso, mitä arvostelun kirjoittajat sanovat
Ordered trainers, website stated 15 in stock. Order confirmed. Then received an email out of stock but they had already taken my money. I then ordered again as it stated 15 in stock and received an em... Näytä lisää
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I had an issue with an order so I emailed customer services, they replied within an hour and the issue was sorted. Would definitely order from this site again.
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After reading other experiences I realise I have most likely been scammed… website looks legit and I got taken in by the genuinely interesting and stylish designs I hadn’t seen before. I thought wow s... Näytä lisää
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Yrityksen tiedot
Yrityksen kirjoittama
BenniMarceau is a premier online retailer of premium footwear and apparel based in the United Kingdom. Inspired by the intersection of sport, art, and culture, we curate a diverse portfolio of both established leading brands and emerging fashion labels. Established on 8 November 2023, we are dedicated to delivering style, quality, and contemporary fashion directly to consumers across the nation. Apparel | Footwear | Style
Yhteystiedot
FLAT 23 GROVE HOUSE, WAVERLEY GROVE , N3 3PU, LONDON, Yhdistynyt kuningaskunta
- 0330 043 4988
- customerservice@bennimarceau.com
- bennimarceau.com
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Excactly the same experience as the…
Excactly the same experience as the other person. I guess that's £90 I'm not getting back!
21. tammikuuta 2025
Oma-aloitteinen arvostelu
Vastaus yritykseltä BenniMarceau
I am truly sorry for this stressful experience. Please do not worry, you will absolutely get your £90 back. I have just issued a full refund to your account. You will see the money back in your bank within a few days. Thank you for your patience.
DO NOT USE!
DO NOT USE!
As per the other reviews, this is obviously a scammer. The website looks good, but it's not a reputable company or seller. The address is just a flat near Finchley. Made an order over a week ago and nothing has been dispatched. I've tried contacting them via the website and two different phone numbers, and I've been ignored. I've asked for a refund but don't expect to hear anything back. Luckily I used PayPal so I should get my money back, but I'll have to wait a week or two for it. People like this make me sick to my core.
6. tammikuuta 2025
Oma-aloitteinen arvostelu
Vastaus yritykseltä BenniMarceau
Hello. We are sincerely sorry for the delay in dispatching your order and for failing to respond to your calls and messages. We completely understand why this lack of communication caused you such frustration and worry, and we apologise for letting you down. Please be assured that we are a legitimate, growing local business, though we clearly missed the mark on your order. We want to resolve this for you immediately so you do not have to wait weeks for PayPal. Please contact us directly at customerservice@bennimarceau.com with your order number, and we will manually approve and issue your full refund today.
The shipment took 3 weeks!!
The shipment took 3 weeks!!! Now I want to return the article and in order to speak with customer service through email and chat is taking ages! Horrible services
10. tammikuuta 2025
Oma-aloitteinen arvostelu
Vastaus yritykseltä BenniMarceau
I sincerely apologise for this horrible experience. Waiting three weeks for shipping is already frustrating, and waiting for customer service makes it worse. This is not the standard we want for you. Please check your inbox, as I have just emailed you the full return instructions and a prepaid label to speed this up.
Order never sent
I ordered an item on 11th December which I was told was in stock. It was a Christmas present. Today is the 27th December and it still hasn’t been shipped. I assume this website is a scam. Will be arranging a charge back with my credit card company.
11. joulukuuta 2024
Oma-aloitteinen arvostelu
Vastaus yritykseltä BenniMarceau
Hello. We are deeply sorry that your order did not arrive in time for Christmas and for the severe lack of updates. We completely understand your frustration and anger regarding this delay. Please rest assured that we are a legitimate business, and this is absolutely not the standard of service we aim to provide. We resolve this for you immediately. Please contact our management team directly at customerservice@bennimarceau.com with your order number. We cancel the order and process a full refund right away so you do not have to wait for a bank chargeback.
Scam website-same issue as below…
Scam website-same issue as below review, ordered an item which never arrived, having to make a claim via PayPal to get my money back! Grammatical errors all over emails and full of lies
11. joulukuuta 2024
Oma-aloitteinen arvostelu
Vastaus yritykseltä BenniMarceau
Hello. We are very sorry to hear that your order has not arrived and that you have experienced poor communication from us. We hold ourselves to a high professional standard, and it is disappointing to hear that our recent emails did not reflect this. Please be assured that we are a legitimate business and want to make this right. We are happy to cooperate fully with PayPal, but if you would like us to resolve this and issue your refund directly and immediately, please contact our team at customerservice@bennimarceau.com with your order number. Thank you for your patience.
If I could give no stars for this…
If I could give no stars for this company, I would. As per the previous review I also placed an order on the 4th December. I’ve left voicemails & they don’t call you back. I’ve emailed them and they’ve given me different delivery dates with no sign of the goods I ordered!! I will be reporting them to the Trading Standards, they shouldn’t be allowed to be trading. They have my money and my son is without his Christmas present. DO NOT BUY FROM THEM!
23. joulukuuta 2024
Oma-aloitteinen arvostelu
Vastaus yritykseltä BenniMarceau
We are deeply sorry for letting you and your son down. There is no excuse for giving you conflicting delivery dates or failing to return your calls, especially for a Christmas gift. We take your feedback very seriously. We want to investigate your order immediately to either locate the package or issue a full refund right away. Please email us directly at customerservice@bennimarceau.com with your order number and the name on the account so our management team can handle this for you personally today.
Do not purchase from this company
Do not purchase from this company, I ordered an item on the 4th December and it still hasn’t arrived. Despite me trying to email, call, chat with this company, I am still no further on. Shocking service, when I called a grumpy guy just said “hello” I had to squeeze any information out of him - very unprofessional indeed!
Edit - The item arrived on the 27/12/24, very poorly packaged and no apology for the delay. I complained to PayPal and I received a tracking number on the 23/12/24 from the seller, saying the item would be with me by the 24/12/24, sadly it wasn’t. Will not be using this company again!
23. joulukuuta 2024
Oma-aloitteinen arvostelu
Vastaus yritykseltä BenniMarceau
Thank you for updating your review, and we sincerely apologise for this experience. It is unacceptable that your item arrived so late, poorly packaged, and that our phone service fell so short of professional standards. We are addressing this internally with our team to ensure all calls are handled properly. While we know the holiday season was frustrating, we want to ensure you are fully supported. Please contact us directly at customerservice@bennimarceau.com with your order details so we can offer a proper resolution.
SCAMMER - AVOID THIS SELLER.
SCAMMER - AVOID THIS SELLER. Took our money and never delivered the item. Repeatedly refused to provide any proof of postage or tracking information. Kept quoting different delivery timelines. Evasive, poor communications. We had to get EBay to step in who instantly refunded us, as it was obvious the seller was in the wrong. Sadly as a result of this exceptionally poor service, my daughter had nothing to open on her birthday. Shocking service.
17. joulukuuta 2024
Oma-aloitteinen arvostelu
Vastaus yritykseltä BenniMarceau
Hello. We are deeply sorry that your item did not arrive and, above all, that your daughter was left without her birthday present. We completely understand your anger and disappointment. This experience falls entirely short of the service we aim to provide. We can confirm that a full refund has been issued for this transaction. We take your feedback regarding our communication and the lack of tracking information very seriously, and we are reviewing our shipping and support processes immediately to ensure this does not happen to anyone else. We wish your daughter a very happy belated birthday and sincerely apologise for our failure on this occasion.
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