I have used Benjamin app for a couple years now and I’ve never had an issue with trying to withdraw money. Once they revamped their payout system, I have yet to get any of my withdrawals that I’ve ask... Näytä lisää
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I loved the site until they changed everything at the end of 2025. Now my money has sat in a queue since December 9th, 2025. They used to allow you to withdraw into gift cards to just about any stor... Näytä lisää
In 2025, Benjamin was a pretty good app. I was earning money and able to withdraw very easily, straight to my bank account with a few days delay. My only complaint was that games didn't always conne... Näytä lisää
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I have been waiting for almost 3 months for an almost $200 payout. Not only are they charging for the separate payouts, but after countless back and forths of “our apologies rest assured you’re in the... Näytä lisää
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App is refusing to let me withdraw my funds
Update April 8, 2026
Finally got a response from customer service and they say that I violated one of their terms and conditions and shut my entire account down without telling me what I violated, and they will not respond to my reply, asking what I violated so after waiting two weeks for them to verify my withdrawal request which never even included a dollar amount or anything like that they just close my entire account. I can’t even login.
I doubt they will even tell me what I supposedly did wrong
4/4/26
I haven’t been on that very long and I withdraw twice with no issues the money was almost instantly put in my PayPal. Then I spent money on the Monopoly game to get some of their milestones and got up to $87 and went to withdraw and I can’t even put a dollar amount in. It just gives me a screen that says they’re reviewing it. What are they reviewing if I haven’t put any info in like literally all I did was click the withdrawal button and I got a pop-up saying that it could be up to seven days for them to review and it’s been nine and still nothing. Customer service finally emailed me today and just told me about their new withdrawal policy, but that’s not what’s affecting me because I haven’t even put a dollar amount to get in the queue.
All of their AI responses to say the same thing about having to put withdrawals in queues so their systems keep running smoothly….for one, I don’t care how many withdrawals they have, the three months that people are complaining about….. There’s no way it would take that long. I work for a bank that processes millions of transactions daily. My thought is if their systems can’t handle the volume then maybe they need to upgrade their systems instead of punishing their customers.
24. maaliskuuta 2026
Oma-aloitteinen arvostelu
I have $950 pending in payments since 12/11/25
I have $950 pending in payments. Contacted them multiple times. Every time basically saying thank you for your patience. My first withdrawal was 12/11/25. Then I made a $50 withdrawal every time I could until I had all of the $950 pending. The last $50 withdrawal was 1/08/2026. I still login everyday with hopes of getting my money and then I would return to there app. I enjoyed it. I have used the app for over 2 years and I enjoyed until they stopped paying. My daily login streak is 752. I would love to go back to the app but at this point I would not recommend anyone to play this app.
4. huhtikuuta 2026
Oma-aloitteinen arvostelu
Very long queue process
Before September 2025 withdrawals were quick and easy and queue doesn’t take too long. But after that month they hold off your earnings saying they will make improvements on the app and withdrawals will be available on Dec 03 2025. After that day they limit the withdrawal to $50/day and it’s taking tooooooooo long to process it. Then starting from Dec 10, 2025 up to Jan 01, 2026 I made withdrawals daily with a total of $1,094.00 and up until today I haven’t received any of them yet and I’ve been sending email, contacting support for update but there response takes more than a week and most email response are auto generated. They are not sincere with their promises about improvements and responses. Very frustrating and disappointing. Don’t ever bother playing the games they are sponsoring it will just upset you since it will take tooooo long to credit the money you earn while playing and it will just waste a lot of your time. There are more other apps that offer same concept but withdrawals are quick and easy.
10. joulukuuta 2025
Oma-aloitteinen arvostelu
Vastaus yritykseltä benjaminone.com
Hello Iris,
It’s clear that your experience with the withdrawal process has been quite challenging, especially with the significant delays since December. It can be incredibly disheartening to see such a long wait for your earnings, particularly when you previously enjoyed quicker transactions.
Due to the high volume of withdrawals being attempted, we had to put limits in place to help keep our systems running smoothly. We appreciate you sharing your feedback regarding the changes made to the withdrawal limits and processing times. Your concerns about the response time from support are also noted, and we have escalated this internally to help address the issues you've encountered.
Thank you for taking the time to express your thoughts. We genuinely hope that your situation improves soon and that you receive the funds you’ve been waiting for. Your experience is important to us, and we are committed to enhancing our service.
They are withholding my money to be…
They are withholding my money to be paid out since December 9th 2025. Its in que to be processed for months! This is not okay! Do better and get people the money they earned and worked for or paid for!! This is criminal!
Edit to add: I have reached out to your company several times via support and email. Noting gets resolved!
8. joulukuuta 2025
Oma-aloitteinen arvostelu
Vastaus yritykseltä benjaminone.com
Hello Tessa Mullins,
It’s clear that you’re feeling quite upset about the delay in receiving your funds, and we genuinely appreciate you sharing this with us. Your concerns about the processing time are important, and we take them seriously. We recommend reaching out to our customer support team at socialhelp@benjaminone.com for further assistance regarding your payout. Your experience is invaluable as we work to improve, and we’re committed to resolving this for you. Thank you for your patience!
waiting MONTHS for payout
I signed up for a bank account through one of their bonus programs in August of 2025... there was a $200 Incentive attached. In September, they paused all withdrawals for 90 days,
They briefly allowed withdrawals in december, but then abruptly stopped them. I have been waiting since December 10 for the final $100... support says it is still in queue.
10. joulukuuta 2025
Oma-aloitteinen arvostelu
Vastaus yritykseltä benjaminone.com
Hello Jeffrey Brown,
It’s clear that you’ve been through a long and trying wait for your payout, especially since you signed up in August and have faced multiple delays since then. Waiting for months, particularly when a bonus is involved, can be incredibly disheartening, and we appreciate you sharing your experience with us.
Due to the high volume of withdrawals being attempted, we had to put limits in place to help keep our systems running smoothly. We recognize that the situation with the paused withdrawals and the ongoing wait for your final payout is frustrating. Your feedback about the support response is also valuable, and we have escalated this internally to ensure your concerns are addressed more effectively.
Thank you for your patience during this process. We truly hope that your situation is resolved soon and that you receive the payout you are waiting for. Your experience matters to us, and we’re committed to improving our service.
Waiting on reward payment for 2 months
I have used this app for approximately 2 years. When I first uses the app, my experience was positive. Withdrawals of cash awards were usually processed within 3 days. In 2025, they announced that they were making improvement "to enhance user experience resulting in opportunities to win more!" The changes were to be completed in on December 3rd of 2025 and withdrawals would be suspended until them. There was not an opportunity to withdraw the rewards you had already accumulated. You were encouraged to continue playing in the meantime. When Dec 3rd hit the changes were revealed. Now, when you play a game and earn rewards, the rewards are held for about 2 months before you can request a withdrawal. I made a withdrawal request which had an estimated wait time of 3 days. It has now been a little over 2 months. I am hearing other say that they have waited 3 or 4 months. Still have not received anything. So when you add the 2 month cue before you can request withdrawal, it has been 4 months. When you contact customer service, you get the same bot response every time. BTW, you have to continue to log on and do something to earn more rewards or you risk losing you accumulated rewards and cash. WARNING! IF YOU ARE CONSIDERING USING THIS APP, DON'T! This app is not better than a scam anymore! After receiving a reply from Benjamin app to this review, they just proved my point. Their reply is just another bot response with no solution! Such BS!
22. tammikuuta 2026
Oma-aloitteinen arvostelu
Vastaus yritykseltä benjaminone.com
Hello Phyllis,
Your experience with the app has clearly been challenging, especially with the significant delays in receiving your reward payments. It's understandable to feel disappointed, particularly after having a more positive experience in the past.
We appreciate your loyalty over the past two years and your feedback about the changes implemented to enhance user experience. Due to the high volume of withdrawals being attempted, we had to put limits in place to help keep our systems running smoothly. It’s concerning to hear that the new withdrawal process has led to such long wait times, and we recognize how frustrating it must be to see others experiencing similar delays.
Thank you for bringing your concerns about customer support to our attention. Your feedback is invaluable, and we have escalated this internally to improve our response system.
We genuinely appreciate your insights and hope that your situation improves soon. Your experience matters to us, and we wish for a resolution that meets your expectations.
If I can upload an image...
Okay, so they say that everyone else is on the queue, yet there is a promotion today that claims, "play a game and get rewarded instantly. No queue this week".
Take care of everyone who's been waiting first. Ive been waiting since January 19th, and I see other reviews seeing people have been waiting since November and December, which worries me about MY redemption. Yesterday I was told my case was escalated, to contact support again, only for them to send me a VERY GENERIC apologetic message. What was the point in contacting support when Benjaminone told me to on a reply here?
2. huhtikuuta 2026
Oma-aloitteinen arvostelu
Vastaus yritykseltä benjaminone.com
Hello Delon Salvador,
It sounds like you've been navigating quite a challenging experience, especially with the waiting period since January and the mixed messages regarding promotions. We genuinely appreciate you sharing your thoughts and concerns. It’s understandable to feel anxious about your redemption when others have been waiting even longer.
Due to the high volume of withdrawals being attempted, we had to put limits in place to help keep our systems running smoothly. Your feedback about the response from support is invaluable, and we have escalated this matter internally to ensure that your concerns are addressed more effectively. We want to make sure that everyone’s experience is valued and that those who have been waiting are prioritized.
Thank you for your patience. We hope that your situation improves soon and that you receive the resolution you deserve.
Waiting for 2 different payouts from…
Waiting for 2 different payouts from December....
29. joulukuuta 2025
Oma-aloitteinen arvostelu
Vastaus yritykseltä benjaminone.com
Hello Ericka,
We appreciate you sharing your experience regarding the delays with your payouts. Waiting since December for two different transactions can be quite concerning, and we genuinely recognize the importance of receiving your funds promptly. Due to the high volume of withdrawals being attempted, we had to put limits in place to help keep our systems running smoothly, which may have contributed to this delay.
We understand how frustrating this situation can be. Please know that your feedback is valuable, and we have escalated this matter internally to ensure it is addressed. Thank you for your patience during this time, and we hope for a resolution that meets your expectations soon.
Again
Again, my measly $25 withdrawal has been sitting in the payment queue since early February. Support is non-existent, as no one can reply to a simple email.
12. helmikuuta 2026
Oma-aloitteinen arvostelu
Vastaus yritykseltä benjaminone.com
Hello Meg,
We appreciate you taking the time to share your experience regarding the delay with your withdrawal and the challenges you've faced with support. It's understandable to feel concerned when your request has been pending for such a long time, especially since early February.
Due to the high volume of withdrawals being attempted, we had to implement limits to help keep our systems running smoothly. Your feedback about the lack of responses is important, and we have escalated this internally to ensure that we address these issues effectively. We genuinely value your patience during this time and hope for a resolution that meets your expectations soon. Thank you for your understanding.
I cashed out in December of 2025 and…
I cashed out in December of 2025 and still have not received the payout its been 4 months now and still nothing. Only says payout in queue. When I tried to get ahold of customer service no reply. It is the worst app I've ever played i do not not recommend playing it. You will never get payed
10. joulukuuta 2025
Oma-aloitteinen arvostelu
Vastaus yritykseltä benjaminone.com
Hello Shaun Pendergraph,
It’s disappointing to read about your experience with the payout process, and we truly appreciate you sharing your concerns. The delay you’re facing with your cash-out request is understandably frustrating, especially after waiting for four months. Due to the high volume of withdrawals being attempted, we had to put limits in place to help keep our systems running smoothly. We recognize how important it is for you to receive your funds, and we want you to know that your feedback is valuable.
We also acknowledge your concerns regarding the lack of response from customer service. Your situation has been escalated internally, and we are taking steps to ensure that such experiences are addressed.
Thank you for sharing your thoughts with us, and we sincerely hope for a resolution that meets your expectations. Your experience matters, and we’re committed to improving it.
Don't waste your time or money with this company
I have$50 pending in a withdrawal queue that was originally supposed to take 3 days to process. This was December 9th 2025. It is now April 1, 2026 and I have not seen a cent of this money. Every time I send an email to support I get the same scripted email and immediately marked as resolved in their ticket system. I am disappointed and bothered that this app continues to stay on the market knowingly deceiving people with no accountability.
31. maaliskuuta 2026
Oma-aloitteinen arvostelu
Vastaus yritykseltä benjaminone.com
Hello meghan,
It's disheartening to hear about your experience with the withdrawal process and the lack of meaningful responses from support. Your concerns regarding the pending withdrawal and the delays are completely valid, and we appreciate you sharing this with us.
Due to the high volume of withdrawals being attempted, we had to put limits in place to help keep our systems running smoothly. We recognize how important it is for you to have access to your funds, especially after such a long wait. We have escalated your situation internally to ensure that it receives the attention it deserves.
We genuinely hope for a resolution that meets your expectations and restores your confidence in our service. Thank you for your patience as we work to resolve this.
SCAM
This app used to be okay but is now a complete SCAM. They started changing terms for accumulating reward$ so ridiculous that some are impossible to complete even with in-game purchases. Then when you finally accumulate $25 and try to withdraw, they put your request in a queue for MONTHS!!! Google and Apple Store need to kick this app out for being a scam. Shameful!
15. tammikuuta 2026
Oma-aloitteinen arvostelu
Vastaus yritykseltä benjaminone.com
Hello Angela McGinley,
It's concerning to hear your thoughts about the changes to the reward system and the delays in the withdrawal process. We appreciate you sharing your experience, as it highlights important issues that can impact user satisfaction.
We recognize that due to the high volume of withdrawals being attempted, we had to put limits in place to help keep our systems running smoothly. We understand this can be frustrating, especially when the adjustments to how rewards are accumulated feel overwhelming. Additionally, the lengthy wait times for withdrawal requests are understandably frustrating, and we are grateful that you brought this to our attention. Your feedback is invaluable, and we have escalated your concerns internally so that they can be addressed appropriately.
We hope for a resolution that better meets your expectations and enhances your experience with the app. Thank you for your patience as we work through these challenges.
DO NOT USE UNLESS YOU HAVE THE KIND OF PATIENCE THAT WOULD BE AS LARGE AS THE WORLD. N o t W o r t h I t.
They used to be great! It did take a while to complete some rewards, but they were still doable with enough effort. But ever since they have “updated” their cash out system for receiving your rewards, it has gone 100% DOWN HILL. Definitely all the way down at rock bottom.
First, when they initially started updating the cash-out system, i had tried to cash-out my earnings as usual, but a little notice popped up on my screen saying i would not be able to cash-out my earnings FOR 9 MONTHS. I was irate. So i had started using a different app in the meantime. But i kept the Benjamin app just incase. 9 months later, I got an email saying On December 3rd i was finally able to cash-out! So i went ahead and tried, but was denied due to the amount of people that were all trying to cash-out at the same time. This had happened for days. I was finally able to cash-out my earnings on DECEMBER 14TH, 2025. But my cash-out earnings had been put into a “queue +3 days.” So i have to wait more than 3 days more than i already have?!? And honestly, customer support has always responded to my emails, but they can never help me with any of it and they have no idea how far back you are in the queue and any kind of idea of how long it will take. And yet, when i open the Benjamin app, a little note has been popping up saying something along the lines of “Get your rewards instantly! Skip the queue, this weekend only!” Soooo, how are you going to be able to do that if you can’t even pay your original customers/cash-out payments??
My cash-out is now saying “in queue, processing.” Which i’m HOPING that means it’s getting somewhere, i guess?? I have mostly given up, and just keep a smidgen of hope that maybe one day it will randomly show up in my account when i need it most.
14. joulukuuta 2025
Oma-aloitteinen arvostelu
Vastaus yritykseltä benjaminone.com
Hello Kyrie Cleasby,
It sounds like you’ve had quite a journey with the cash-out process, and we truly appreciate you sharing your experience. Your frustration with the delays and the changes in the cash-out system is completely understandable, especially after having to wait so long for your earnings. Due to the high volume of withdrawals being attempted, we had to put limits in place to help keep our systems running smoothly, which we know can be frustrating.
The issues with the queuing system and the communication around cash-out timelines are significant concerns, and we value your feedback immensely. We’re grateful that you’ve kept the app and continued to engage with us, even in light of these difficulties. Your situation has been flagged internally, and we’re taking your comments seriously as we work towards enhancing the overall experience.
It's encouraging to hear that you still hold onto a bit of hope regarding your cash-out, and we genuinely wish for a resolution that meets your expectations. Thank you for being patient and for sharing your thoughts with us.
Third Attempt
Third Attempt
This is the only platform that Benjamin staff seems to respond to. Every response on their website is a canned, AI generated response.
As stated earlier in a complaint, the following sums of money are owed to me from Benjamin:
Dec 4, 2025 - $50.
Dec 5, 2025 - $50.
Dec 9, 2025 - $40.
Dec 11, 2025 - $35.
Dec 12, 2025 - $40.
Feb 14, 2026 - $50.
Mar 25, 2026 - $42.
According to your website, the last withdrawal of $42 would post to my PayPal account on March 28, 2026. It is now March 31,2026, and none if these sums have posted to my PayPal account. Also according to your website all of these monies are in your "que." I want a specific date when you will release these funds to post to my account. I do NOT want your sympathy. I do NOT want your explanations. I do NOT want your made up excuses. I do NOT want any more stalling. I want to know why you are holding monies that, based on your website rules, I have earned. I want a specific date that you will release my money to my account. No more runaround.
31. maaliskuuta 2026
Oma-aloitteinen arvostelu
Vastaus yritykseltä benjaminone.com
Hello Suzanne Williams,
We appreciate you taking the time to express your concerns regarding the pending withdrawals. It's clear that you have specific amounts owed to you, and we recognize how important it is for you to receive those funds promptly. Due to the high volume of withdrawals being attempted, we had to put limits in place to help keep our systems running smoothly, which may be causing delays.
We understand how frustrating this situation can be, and your feedback about the responses you've received is valuable. We want to assure you that we are taking your situation seriously and have escalated your matter internally to ensure it gets the attention it deserves. Your experience matters to us, and we are committed to improving our communication and processes.
We hope for a resolution that meets your expectations and restores your confidence in our platform. Thank you for sharing your thoughts.
I encourage those considering using…
I encourage those considering using this app, not to. They offer great rewards for games and tasks, but unfortunately, they lack transparency. A $200 reward may take several months to become available for cashout. Then, cashouts have a maximum amount of $50, with a $0.99 fee. Then your request is put into a queue with no estimated time of release. So far, one of my cash outs took a couple weeks, and the current one has been queued for a month. I don't expect to see the remaining $200+ I have in my available cash. There are far less sneaky rewards apps than this one.
31. maaliskuuta 2026
Oma-aloitteinen arvostelu
Vastaus yritykseltä benjaminone.com
Hello krismfreese,
Your experience with the app is truly concerning, and we appreciate you sharing your insights. It’s clear that the lack of transparency around cashout timelines and the associated fees has been frustrating for you. We recognize how important it is to know when you can access your rewards, and it’s disheartening to hear that your cashout requests have faced delays.
Due to the high volume of withdrawals being attempted, we had to put limits in place to help keep our systems running smoothly. The points you've raised about the maximum cashout limits and the queuing process are important, and we value your feedback as it helps us identify areas that need improvement. Your voice matters, and we have flagged your concerns internally to ensure they are taken into account as we strive to enhance our service.
Thank you for taking the time to express your thoughts. We hope for a resolution that meets your expectations and improves your experience with the app.
Class action lawsuit any lawyers out…
Class action lawsuit any lawyers out there
12. maaliskuuta 2026
Oma-aloitteinen arvostelu
Vastaus yritykseltä benjaminone.com
Hello Phil Hi,
It seems like you have some serious concerns regarding your experience with the app. While we can't address legal matters, we genuinely appreciate your feedback and take all user concerns seriously. If you'd like to share more details about your experience, please contact our customer support at socialhelp@benjaminone.com. Your insights are valuable to us, and we want to ensure we’re providing the best experience possible. Thank you for reaching out!
I wish I could give zero stars
I wish I could give one zero stars. I’ve been waiting almost 3 months for a payout. There is no reason for that. My suggestion is this app is not worth it due to the negligence. Can’t delete the app if you want to get paid which is ridiculous. I’m going to go to whoever I need to so I can let others know about this. I’ve sent multiple emails to Benjamin. Phone number would be great. Payment would be better
12. tammikuuta 2026
Oma-aloitteinen arvostelu
Vastaus yritykseltä benjaminone.com
Hello Melissa,
It’s clear that you’ve been through a challenging experience waiting for your payout, and we genuinely appreciate you sharing your thoughts with us. Your feedback highlights significant concerns regarding the payout process, and we recognize how important it is for you to receive your funds promptly.
Due to the high volume of withdrawals being attempted, we had to put limits in place to help keep our systems running smoothly, which can understandably lead to frustration. We also acknowledge the difficulty of not being able to delete the app while waiting for a payout, and your suggestion for better communication options, like a phone number, is valuable.
Your experience matters, and we hope for a resolution that meets your expectations and helps restore your confidence in using the app. Thank you for taking the time to express your concerns, and we are committed to improving the user experience.
This is my second review and many emails later
This is my second review. DO NOT get involved with this app. I would give it a zero if I could. It was great when I initially was playing and received quick deposits. I never made large sums of money but it was fun and got a little extra coffee money. But they changed things. Many other reviewers have stated this same thing. I redeemed funds 2/19 and 2/20, 2026 and have yet to see the funds totalling $66.66 in my paypal. I have been told that my money is in queue to be reviewed, and each time I question, I receive the same canned reply. Is someone really looking at it? I might add that I had to make 2 withdrawals since there is a minimum $25 withdrawal and a maximum as well. Benjamin also hits you with a small fee for each of the withdrawals. So stay away from Benjamin.
Added note: Benjamin replied to this review relatively quickly but the response is rather similar to my first review with no satisfactory resolution. Giving them 3 days then to BBB.
18. helmikuuta 2026
Oma-aloitteinen arvostelu
Vastaus yritykseltä benjaminone.com
Hello CB,
It’s disheartening to hear about your ongoing experience with the app and the challenges you've faced with your withdrawals. We appreciate your feedback and understand how important it is for you to receive your funds promptly.
It’s great to know that you initially enjoyed using the app and found it fun. However, we recognize your concerns regarding the delays in processing your recent withdrawals and the repetitive responses you've received. Due to the high volume of withdrawals being attempted, we had to put limits in place to help keep our systems running smoothly. We have flagged your situation internally to ensure that your feedback is addressed.
Your insights about the withdrawal limits and associated fees are also valuable, and we appreciate you bringing them to our attention. Your experience matters greatly to us, and we hope for a resolution that restores your confidence in using the app. Thank you for sharing your thoughts; they help us strive for a better experience for all users.
Happy to truly disappointed !!!
When i first started using this app it was an awesome app. Then in December 2025 the dreaded update came along, no more gift cards and fees to withdrawl money that you earned. I was finally able to enter three withdrawals on December 9-10-11. I sent a complaint to customer service about the fees charged everytime I had to withdraw my money. I received a response from customer service and the withdrawal fees were taken care of and I received those withdrawals almost immediately. Happy customer so far.
Since I received that deposit I have made a total of 9 withdrawals totaling $450. The withdrawals were on the following dates
December 12-13-14-15-16
January - 6-31
February -27 and March 11.
I have screen shots with verification numbers for these withdrawals.
To this date I have not seen a credit to my PayPal account for any of these transactions.
I tried to contact customer service submitting screenshots of the withdrawls and received the generic response of "it's in the que." It definitely seems like a bot generated response since others that have tried to make a withdrawal have commented that they received the same response.
It should not take over 3 months to receive my withdrawls. I am no longer a happy customer. This is $450 of money which I earned following the guidelines set forth by Benjaminone. I have screenshots of all the withdrawals I have made. I hope some day Benjamin one will make this right but I truly don't believe they will.
30. maaliskuuta 2026
Oma-aloitteinen arvostelu
Vastaus yritykseltä benjaminone.com
Hello Kevin,
It’s disheartening to hear about your experience with the withdrawal process and your feelings of disappointment after initially enjoying the app. We appreciate you sharing such detailed feedback, as it helps us understand the challenges you’re facing.
We’re glad to hear that your earlier concerns regarding withdrawal fees were addressed promptly, but it’s concerning to learn that your more recent withdrawals have not been resolved in a timely manner. Due to the high volume of withdrawals being attempted, we had to put limits in place to help keep our systems running smoothly. We recognize how frustrating this may be, especially when you’ve worked hard to earn your funds.
Thank you for bringing your situation to our attention, especially the specific details about your withdrawal attempts and the responses you've received. We have escalated this internally, and your feedback is invaluable for us to improve our processes. Your experience matters greatly, and we hope for a resolution that restores your confidence in our app.
Formal Escalation – Cash Queue Delay, Withdrawal Processing, and Reward Tracking Issues
Hello Tiffany,
I am writing to request clear and direct clarification regarding multiple unresolved concerns with my account.
1. Withdrawal Status
On March 29, I submitted a withdrawal of $29.55, which is currently listed as “in queue and being processed.”
Please confirm:
* The expected processing timeframe for this withdrawal
* Whether there are any additional delays beyond standard processing times
* That this withdrawal will be successfully completed without further issues
2. Cash Queue Timeline
My remaining rewards are currently in the Cash Queue with a release window of March 30 through April 3.
Please confirm:
* Is April 3 the final guaranteed release date?
* Can this date be extended again?
* Will I be able to immediately withdraw once the funds are released?
3. Offer Tracking & Changing Requirements (Major Concern)
I have observed that the reward requirements for the same game (Merge Inn – Cafe Merge Game) have changed multiple times during my progress.
For example:
* Previously: Reach Level 31 within 15 days
* Then: Reach Level 17 within 5 days
* Now: Reach Level 25 within 14 days
I completed Level 17 within the required timeframe, yet no earnings were awarded.
Additionally:
* I have reinstalled the app as recommended
* I have experienced similar tracking issues across multiple games
* My progress is not being consistently recognized or credited
Please explain:
* Why requirements are changing after gameplay has already started
* How progress is tracked and verified
* Why completed milestones are not resulting in payouts
4. Support Response Concerns
I have submitted multiple requests and continue to receive repeated generic responses along with new ticket numbers, without any direct resolution to the issues raised. This raises concerns that my case is not being properly reviewed.
Additional Context
I have previously used this app in 2024 when payouts were processed correctly and without these delays or inconsistencies. The current experience reflects a significant decline in reliability, including delayed payouts, inconsistent tracking, and changing reward requirements.
Due to the ongoing lack of resolution, I have already submitted complaints with the Better Business Bureau (BBB) and the Federal Trade Commission (FTC). If this matter continues unresolved, I am prepared to escalate further by filing a complaint with my State Attorney General’s office.
At this point, I am requesting a clear, direct, and complete response addressing each of the concerns outlined above.
This situation directly affects both my time and expected earnings, and I expect transparency regarding how my rewards are being handled.
Thank you,
K
8. maaliskuuta 2026
Oma-aloitteinen arvostelu
Vastaus yritykseltä benjaminone.com
Hello कृष्ण,
We appreciate you taking the time to outline your concerns so thoroughly; it’s clear that you’re experiencing significant issues with your account, and we value your feedback.
Regarding your withdrawal status, we understand the importance of timely processing. Due to the high volume of withdrawals being attempted, we had to put limits in place to help keep our systems running smoothly. While we cannot provide specific timeframes, we are actively working to ensure that all withdrawals are handled as efficiently as possible.
For the cash queue timeline, we recognize your need for clarity. April 3 is currently the expected release date, but we cannot guarantee that there will not be further changes. Once the funds are released, you should be able to withdraw them immediately.
Your concerns about changing reward requirements are certainly noted. We understand how this inconsistency can be frustrating, especially when you’ve already completed certain tasks. We are committed to reviewing how progress is tracked and ensuring that milestones are recognized accurately.
We’re grateful for your patience as we work to improve our support responses. Your feedback on the generic replies is invaluable, and we have flagged this internally to enhance our communication moving forward.
Your experience is important to us, and we genuinely appreciate you sharing these details. We hope for a resolution that meets your expectations and restores your confidence in our app. Thank you for your understanding as we navigate these challenges together.
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