Beltwayhomeimprovements Arvostelua 

Total mistake hiring Beltway Home Improvements to work on our brick front steps.

Patrick came through our neighborhood knocking on doors and handing out flyers, saying Beltway Home Improvements was already working on another home nearby. He was very personable and seemed eager to drum up more work for his business.

He quoted us $1,200 to repair our brick front steps, including repairing all cracked mortar joints, replacing any loose bricks, and repairing or replacing several cracked or damaged bricks. And we agreed to that price for all of the repairs listed above. Unfortunately, only about 1/3 of the promised work was completed, and what was done was of VERY poor quality.

The worker Patrick brought to our home spent under ONE HOUR on the entire job. And based on the poor workmanship, I doubt he actually had any masonry experience. Mortar was applied sloppily, with excess mortar smeared across the faces of the bricks. Many cracked mortar joints were left untouched, damaged bricks were never repaired or replaced, as promised, and the finished work looked rushed and unprofessional. A child could have done this! Even worse, much of the newly applied mortar began cracking within the first week.

Despite the incomplete and poor-quality work, Patrick charged us the full $1,200. He would only accept cash or a personal check as payment . He also promised to return to finish the repairs and provide an invoice, but neither ever happened.

Based on this experience, I have serious concerns about the professionalism and ethics of this “business”. I was never provided an invoice, and never received any email response from the company.

We paid for work that was never completed and received workmanship that fell far below what was promised. Now we have to spend even more money to have another contractor remove the poor-quality repairs and do the job correctly.

We got ripped off. Learn from our mistake. Do not hire this company.

Beware of Beltway! The owner charges high prices, but hires non-English speaking workers. I needed my landing and surrounding bricks repointed and asked for two spots on my front steps to be repaired. Instead they covered my stone steps with plain cement, resulting in a three week nightmare. They sent three different crews who installed a broken step which had to be removed. The sides were too indented for the steps. Trying to fix that, they made the sides too wide for the steps, making the steps too short. Another crew was supposed to even out the sides with colored cement, used to match many different brick colors. It didn’t match. I wanted mortar to be added between the side bricks. They covered the step risers with colored cement which had to be removed instead of adding mortar between the side bricks. Although the owner repeatedly promised to complete the repairs, nobody returned to complete the job or clean up the mess, including a wheel barrel full of bricks, big buckets of water, various debris and cement dust everywhere, all of which I had to pay to have cleaned and taken away.