Bought mosaic tile advertised as Colonial Glossy White Porcelain Mosaic 1x1, with stated size 12.875 x 11.75 size, but in fact this is just Merola Metro 1x1 tile sold at a premium. Horrible customer... Näytä lisää
Yritys on vastannut
Emme tarkista arvosteluissa esitettyjen väitteiden paikkansapitävyyttä, sillä arvostelut ovat arvostelijoiden omia mielipiteitä. Arvostelu voi kuitenkin saada Varmennettu-merkinnän, jos pystymme todentamaan, että arvostelun kirjoittaja on asioinut yrityksen kanssa. Lue lisää
Alustan luotettavuuden varmistamiseksi kaikkien arvostelujen – varmennettujen ja varmentamattomien – on läpäistävä automaattinen seulonta, joka on käynnissä kellon ympäri. Järjestelmä tunnistaa ja poistaa ohjeistustemme vastaisen sisällön – myös arvostelut, jotka eivät perustu aitoon asiointiin. Tiedostamme, että asiattomia arvosteluja saattaa tästä huolimatta päästä läpi. Voit tehdä meille ilmoituksen mistä tahansa arvostelusta, jonka uskot jääneen meiltä huomaamatta. Lue lisää
Katso, mitä arvostelun kirjoittajat sanovat
Beautiful tile selection, but they sent the wrong tile sample. Colors online do not fully match reality, so we are glad we ordered a sample. But, the sample we ordered is not the one we received.... Näytä lisää
THERE AREN'T ENOUGH STARS TO APPLY TO THIS BUSINESS. TALK ABOUT "CUSTOMER SERVICE" AND BelTile IS ON ANOTHER LEVEL...THIS COMPANY AND THEIR "CUSTOMER SERVICE" PERSON WENT OVERBOARD TO MAKE SURE THAT... Näytä lisää
I ordered the San Diego tile on a Thursday, and it arrived from Tunisia on Monday to me on the East Coast, well packaged in perfect condition. I was hesitant to order online, but it worked out great.... Näytä lisää
Yrityksen tiedot
Yrityksen kirjoittama
Serving our customers online since 2007, Shop at beltile.com or call 866-925-8453. We specialize in unique stone, handpainted Moroccan, Iznik and Italian tiles, stone mosaics, and hexagon floor patterns.
Yhteystiedot
680 S Cache Street Ste 100-9670, 83002, Jackson, Yhdysvallat
- 866-925-8453
- sales@beltile.com
- beltile.com
3,3
Keskitasoinen
64 arvostelua
Pyytää asiakkailta arvosteluja
Tämä yritys pyytää asiakkailtaan arvosteluja – olivat ne sitten hyviä tai huonoja
On vastannut 100 %: iin saamistaan huonoista arvosteluista
Vastaaminen kestää yleensä yli kuukauden
Kuinka tämä yritys käyttää Trustpilotia
Tutustu arvostelujen ja arvosanojen lähteisiin, pisteytykseen ja moderointiin.
Beware, this company is a joke, don't use.
Bought mosaic tile advertised as Colonial Glossy White Porcelain Mosaic 1x1, with stated size 12.875 x 11.75 size, but in fact this is just Merola Metro 1x1 tile sold at a premium. Horrible customer service, impossible to get through. When you finally do, there is a lady with children crying in the background, probably working from her kitchen.. Clicking on Orders and Returns takes you to non-existing page.
14. heinäkuuta 2026
Oma-aloitteinen arvostelu
Vastaus yritykseltä BelTile
BelTile is a small, independent business, and one of the benefits of working with us is that customers communicate directly with real members of our team rather than an outsourced call center or automated phone system.
We are, admittedly, guilty of employing actual humans, and occasionally real life may be heard in the background. We believe most customers prefer that to navigating a maze of recorded messages.
Our mosaic listings include both the dimensions of the individual mosaic pieces and the overall dimensions of the mounted sheet. Pricing may vary among retailers based on sourcing, availability, handling, and service.
We appreciate the feedback regarding the website navigation and are reviewing the issue mentioned. We remain committed to accurate product information, personal service, and treating both customers and staff with courtesy.
Tiles arrived in a timely fashion and…
Tiles arrived in a timely fashion and in great condition. What beautiful tiles!!!! Excellent quality!
14. toukokuuta 2026
I haven't gotten the purchase yet
29. huhtikuuta 2026
Vastaus yritykseltä BelTile
Hi Carla, UPS tracking confirms that your order was delivered on the same day this review was posted. We hope it arrived safely. Please contact us if there is any issue with the delivery or the contents of the package, and we will be happy to assist.
Outstanding Customer Experience
The selection and customer service were absolutely incredible! I was blown away by the quality of the samples I ordered and the thoughtful conversations I had with Beltile staff.
19. lokakuuta 2025
Found it here!
I have been looking for this trim to match my tile everywhere and could not find it, it was out is stock and or discontinued. BelTile was the only place that has it. Thank you! Just perfect! Quick and secure shipping. No pieces broken
31. heinäkuuta 2025
Beautiful tile, arrived on time
Beautiful tile, arrived on time. Giving 4 stars rather than 5 only because the shipping details were not adequately communicated till I called and requested them.
7. huhtikuuta 2025
Super helpful and expedient.
17. tammikuuta 2025
Vastaus yritykseltä BelTile
Hi Philip sometimes mistakes happen. Contact us with your photos of what you received and we will rectify it.
Marble baseboard a perfect match
I was looking for a difficult to get marble stone baseboard, which your company had and no others had. I spoke with Diane on the phone and via email several times, and she was always very helpful. I ordered a sample it was beautiful, and followed up with my order. My marble baseboard arrived and was a perfect color match from the sample I had pre-ordered. Thank you for your attention to detail.
16. syyskuuta 2024
I had to have multiple shipments sent
I had to have multiple shipments sent. Every shipment was extremely damaged. It seems like they cut corners on packaging and using the cheapest carrier. The tiles were average quality. I should have used someone else.
28. helmikuuta 2024
Vastaus yritykseltä BelTile
We are so sorry about the damage. Due to your issue we will be considering removing that product from the catalog because of the problems with damage.
Excellent customer service by Diane
1. huhtikuuta 2024
Samples did not math the tile needed
Samples did not math the tile needed. I needed 1 1/2"
hexagon gloss. Trying to macth to 1990 era
5. maaliskuuta 2024
Vastaus yritykseltä BelTile
Unfortunately we can't guarantee samples will match existing tiles. The 1inch sample that was ordered will not match that size unfortunately.
Happy customer
I was looking for something very specific and Diane at BelTile was incredibly helpful throughout the entire process, contacting their factories in Italy to see what could be sourced to fulfill my vision. Price was very competitive compared to other options I explored. I just placed a large order and have yet to receive it so I can't speak to the delivery experience just yet but the sales process was very pleasant and I would highly recommend this company. 12 out of 10 stars for Diane!
30. lokakuuta 2023
Oma-aloitteinen arvostelu
GREAT CUSTOMER SERVICE
They had tile that I could not find anywhere else and they shipped it to my door! There was a slight hiccup but they corrected it immediately without any problems. GREAT CUSTOMER SERVICE!
7. syyskuuta 2023
Excellent Tiles from Tunisia.
Really fast turn around and shipping for custom tiles. Tiles are always well packed and after five orders I have only had 2 tiles arrive broken.
6. syyskuuta 2023
Beautiful hand painted tiles
We love your hand painted Tunisian and Japanese tiles! Diane in customer service has been very helpful too!
15. elokuuta 2023
on time and correct product
13. kesäkuuta 2023
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