The Blazer I ordered didn’t look anything like the picture. It wasn’t finished. No lining inside, just the outer skin, with loads of excess material flapping around the neck and collar. False pock... Näytä lisää
Bellezza Republic
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Katso, mitä arvostelun kirjoittajat sanovat
I am really unhappy with what I received . I was so looking forward to a ‘cashmere’ pink jumper . What arrived was far from its description . The colour was dull not like the vibrant photo we all see... Näytä lisää
Finding great design, finish, and quality in men’s fashion has been a reliable in store experience up until now. I took a chance with Bellezza Republic online and was literally blown away. The clothes... Näytä lisää
The jumper that arrived is very poor quality and nothing like the description or the pictures. My daughter bought for my birthday and is really disappointed. She paid £30 and received something badl... Näytä lisää
Muut katsoivat myös näitä
Mis-selling and no refund - crooks.
Goods sold as wools, were polyester. Failed to respond to emails for returns.
5. maaliskuuta 2024
Oma-aloitteinen arvostelu
Vastaus yritykseltä Bellezza Republic
Hi Matt! I'm so sorry to hear that you didn't receive our response to your email regarding the issue with the goods you purchased. Upon reviewing our records, it appears that we did respond to your email a few days ago, but unfortunately, we did not receive a response back from you. It's possible that our reply may have been filtered into your spam folder. Kindly check your spam folder to ensure that our response hasn't been overlooked, and our team will gladly find a solution to your concerns.
Good Experience and customer service.
Good Experience and customer service.
8. maaliskuuta 2024
Oma-aloitteinen arvostelu
Vastaus yritykseltä Bellezza Republic
Hi Ibrahim! Thank you for sharing your wonderful feedback! We're delighted to hear that your experience and our customer service met your expectations. Our team will be really happy to read what you wrote. We look forward to serving you again! :)
DO NOT BUY FROM BELLEZZ REPUBLIC if you…
DO NOT BUY FROM BELLEZZ REPUBLIC if you want to receive what you ordered. An advertised soft wool cardigan had zero percent wool in it and was 90% man make cheap fibres. A total con. The product was made in China!!!!
Steer well clear.
9. maaliskuuta 2024
Oma-aloitteinen arvostelu
Vastaus yritykseltä Bellezza Republic
Hey Simon! I'm really sorry to hear about your disappointing experience with the cardigan you received. That's definitely not the kind of quality or transparency we strive to provide. It's important to us that our customers are happy with their purchases, and we'd appreciate the opportunity to investigate this further. Could you please reach out to us at support@bellezza-republic.com with more information about your order? This will help us understand what went wrong and how we can improve.
No response from customer service
I wrote a two-star review below detailing an experience through which I received a cardigan sweater advertised as wool that looked nothing like the photo and which was made with 90% synthetic materials and no wool. Belleza Republic responded to the review (you can read it below) apologizing for the "mix-up" about the materials and encouraging me to write to their customer support. Since I can't seem to reply to their message, I'd like to point out that this was not a mix-up, it was a flat-out lie to say a product is made of wool on your website when its tag clearly says it's not. Also, I submitted my complaint through the contact form on the website a week ago and still have not received a response, so at this point I am not optimistic I will receive one. Due to this disappointing correspondence, I'm changing my review from a 2 down to a 1.
28. helmikuuta 2024
Oma-aloitteinen arvostelu
Vastaus yritykseltä Bellezza Republic
Hi Josh! I'm extremely sorry to hear about your experience with the cardigan you received and I understand how frustrating that must be.
I apologize for any trouble with reaching our customer support team -- that's definitely not what we aim for. We've had many customers successfully contact us through our contact form and support email, so it's odd that you're having trouble. We'll look into this to make sure it doesn't happen again.
My coat is beautiful
My coat is beautiful, soft and warm. It was also the perfect fit. I have had many compliments on it. I have also given out your website to others.
6. maaliskuuta 2024
Oma-aloitteinen arvostelu
Vastaus yritykseltä Bellezza Republic
Hey Barbara! We're delighted to hear that you love the coat and that it fits you perfectly! :) It's fantastic to know that you've been getting compliments on it too!
And a huge thank you for sharing our website with others. We really appreciate your support!
Great looking sweater
Great looking sweater with excellent craftsmanship and styling. The buttons are an aesthetic addition.
6. maaliskuuta 2024
Oma-aloitteinen arvostelu
Vastaus yritykseltä Bellezza Republic
Hey V John! We're thrilled to hear that you're loving the sweater and appreciate the craftsmanship and styling. Those buttons really do add a nice touch to the overall aesthetic. :) Thank you so much for the lovely feedback!
Fantastic item’s
Fantastic item’s, with a real sense of style, the design and attention to detail is excellent with a great price tag, thank you
4. maaliskuuta 2024
Oma-aloitteinen arvostelu
Vastaus yritykseltä Bellezza Republic
Wow, thank you so much for your awesome review! We're thrilled to hear that you're loving our items and that they're giving you that extra touch of style. Our team puts a lot of love and attention into the design and details, so it's fantastic to hear that it's paying off. And hey, who doesn't love a great price tag, right?
An update to sizing query on items ordered on previous review
This is an update to my previous review regarding BR sizing and returns policy issues.
Bellezza Republic have looked into the issues that were raised and we have reached an mutually agreeable resolution. I would like to mention that Customer service have always tried to be helpful but are limited by BR current returns policy.
I believe moving forward, as a company of online fashion design clothing, they should standardise their sizing across their range of clothing and ideally need to adopt a fairer returns policy if they are to improve their customer satisfaction rating.
3. maaliskuuta 2024
Oma-aloitteinen arvostelu
Vastaus yritykseltä Bellezza Republic
Hey Lloyd! Thanks for taking the time to update your review. We're really glad to hear that we could work together to find a resolution that works for both of us. Your feedback is super valuable, and we're definitely taking it on board. Standardizing our sizing and reviewing our returns policy are things we'll be looking into to make sure we're providing the best experience possible for our customers. If you ever have any other suggestions or feedback, don't hesitate to let us know.
Many emails had been sent to get my…
Dear Fiona
After referring to my Bank with the transaction number you gave it to me, they adjusted the amount to be credit not debit to my account, it’s their fault.
Sorry for any inconvenience caused to you, thanks a lot for your patience & help
My best regards
Mikhail
Many emails had been sent to get my money back but no response at all , att. Email sent to them
(My bank just informed me that your company debited my account with LE 1135.20 .
Is that a joke , you debited my account instead of credit it !
Kindly take necessary & quick action towards correcting this terrible mistake, waiting to credit my account with LE.2270.40 ( 1135.20 x2) as soon as possible otherwise will take all steps which keep my rights against your company
Mikhail Fawzy Guirguis)
1. maaliskuuta 2024
Oma-aloitteinen arvostelu
Vastaus yritykseltä Bellezza Republic
Hi Mikhail! I appreciate you sharing your concerns, and I'm very sorry for any confusion. Regarding the debit showing on your account, I want to clarify that we do not have the option to charge customer from our end without authorization. It might appear that we've debited your account, but please know that we haven't taken any money from you. Refunds issued for credit card transactions often initially appear as debits on bank statements. This is due to the way credit card refunds are processed.
We recommend contacting your bank for further clarification on the transaction.
Absolute scam
Absolute scam. Bought an item for Xmas present and is completely not as described or photographed. Didn’t arrive despite paying for shipping protection and had to chase…item finally arrived over a montb after purchase. Refund process is a joke. Currently in dispute as paid via papal however they would not cover taxes so the item has been returned to me. Avoid this company at all costs
28. helmikuuta 2024
Oma-aloitteinen arvostelu
Vastaus yritykseltä Bellezza Republic
Hey Daniel! I'm truly sorry to hear that your recent purchase didn't meet your expectations, especially since it was intended as a Christmas present. I can only imagine how frustrating this experience must have been for you, and I understand why you felt the need to dispute the transaction. We've reached out to you in a personal email in the hopes of making it up to you.
Disappointing
I purchased a sweater based on an online advert. It looked beautiful and I ordered it in November for Christmas. It arrived late, and the size and style were all wrong. I have been trying to return and refund the item for two months. Emails went unanswered until I contacted my bank. Once my bank reached out to them, they promised they would attend to my refund a month ago. I am still waiting in spite of constant chasers. Terrible customer experience. It’s disappointing. I view this company as a scammer based on this appalling experience and the reviews I have now seen.
20. joulukuuta 2023
Oma-aloitteinen arvostelu
Vastaus yritykseltä Bellezza Republic
Hey Nathalie, thank you for your honest feedback! I'm sincerely sorry to hear that you had to go through such difficulties. We understand how important it is to get things right, especially when it comes to special occasions like Christmas. It appears there's an ongoing dispute, which can take some time to resolve through the standard process. While we understand your frustration and share your desire to settle this promptly, disputes with banks can complicate matters. I hope you understand it was never our intention to delay the resolution nor make things difficult. It may seem that things are taking longer than necessary, but please be assured that we're fully committed to honoring our agreement with you. Thank you for your patience and understanding!
Disappointed
After ordering a jacket for my daughter last November for Christmas I was told in December that due to manufacturing issues they would not be able to deliver this till January eventually the jacket arrived but unfortunately it was to big so I asked to return it, but as to date I have not received a reply back from the company & after now sending more than 6 emails I am getting very angry & disappointed really would not recommend this company.
Hi there,
Thank you so much for reaching out. Our next available Support Team member will reply to your request shortly!
In the meantime, you can review your submission details below. If you want to add anything to your submission, feel free to simply respond to this email.
Your submission form data
Name : Alison Easom
Email :
Order Number : 54817
Country Code : Uk
Request Type : Return & Exchange
Message : Could you please contact me as this is the 5th time I have sent this email to you to request a return of a jacket which I ordered in November.
Kind regards
A Easom
All the best,
Your Bellezza Republic Support Team
18. marraskuuta 2023
Oma-aloitteinen arvostelu
Vastaus yritykseltä Bellezza Republic
Hi Alison! I'm really sorry to hear about the trouble you've had with your order and I apologize for the difficulties you had with contacting us. This is definitely not the experience we would have wanted you to have. After checking our records, it seems we didn't receive any emails from you apart from your order status inquiry on December 7, 2023. But hey, I totally get how frustrating it can be when you're trying to reach out and not getting a response. We sent you a personal email in the hopes of addressing the matter. Your satisfaction is super important to us, and we're committed to making things right for you.
Very bad quality product and customer service
I have seen an advert online. Beautiful colourful jumper. described as cashmere. Discounted. I have ordered before Christmas.
Then no news.
After insistence and emails, and request for refund, I have received a jumper that is absolutely not cashmere, it's a very cheap synthetic material, and there is absolutely no label on the product - where it is made? What is the fabric? Terrible experience. It's a pity because this means that I won't order for unknown brands anymore.
18. tammikuuta 2024
Oma-aloitteinen arvostelu
Vastaus yritykseltä Bellezza Republic
Hey Florence -- thank you for sharing this! I'm extremely sorry to hear that the jumper arrived late and wasn't what you expected, especially after waiting eagerly since before Christmas. I completely understand your concerns about the material and I want you to know that we take such feedback seriously. If there's any way we could make it up to you, please reach out to our customer support team at support@bellezza-republic.com and let us know. We wouldn't want you to stay unhappy with your experience. :)
AVOID
Item was nothing like picture on Facebook and still waiting for refund. Avoid at all costs
17. helmikuuta 2024
Oma-aloitteinen arvostelu
Vastaus yritykseltä Bellezza Republic
Hi Debbie! I really appreciate your honest review and I apologize if we caused you frustration. Please reach out to our customer support team at support@bellezza-republic.com and we'd be happy to review the situation and check on the status of your refund request.
The jacket I ordered turned out exactly…
The jacket I ordered turned out exactly as I had expected. It was classy and well stiched. The customer service followed up the order along the way and was very professional. Absolutely happy with the product thought it could be perceived as slightly overpriced.
10. helmikuuta 2024
Oma-aloitteinen arvostelu
Vastaus yritykseltä Bellezza Republic
Hey Hari! Thank you so much for taking the time to leave such a thoughtful and honest review! We're thrilled to hear that the jacket met your expectations and that you found it to be classy and well-stitched. Our team strives to provide professional and attentive customer service, so we're delighted to hear that you had a positive experience with us. We appreciate your feedback about the pricing, and we'll definitely take it into consideration as we continue to improve our offerings. We look forward to serving you again :)
No Returns Policy & inferior clothing
I recently bought a woollen cardigan having seen an advert for this company on Facebook (Big Mistake). The cardigan is very inferior in quality and is not as described on their website. They have 14 days return policy, however, they do not have returns information on their website. You must email their customer service team for information. Their customer service team are very slow responding to returns requests hoping customers will become frustrated by the process and keep their order or the 14 days returns policy will elapse. I have emailed their customer service team twice & have not received a response. My advice is to stay clear of this company, they are complete charlatans.
19. tammikuuta 2024
Oma-aloitteinen arvostelu
Vastaus yritykseltä Bellezza Republic
Hi Stephen! Thank you for leaving an honest review and I'm truly sorry that your experience was less than acceptable.After checking our records, it looks like we haven't received any emails from the address linked to your order. I apologize if there was any confusion about our return policy, and we appreciate your feedback on our customer service response time. We understand how disappointing it must have been and would love to make it right. If you're having trouble reaching us via email, feel free to use the contact form on our website. In any case, we've reached out to you in a personal email to address the matter further.
Nothing less than a scam.
Issues were resolved to my satisfaction
5. helmikuuta 2024
Oma-aloitteinen arvostelu
Vastaus yritykseltä Bellezza Republic
Hey Khaled! I'm really sorry to hear you weren't happy with your recent purchase. We always aim to provide top-notch quality and service, so it's disappointing to hear we missed the mark. I noticed you've been in touch with our support team, and they're on it, working hard to make things right for you. If there's anything else we can do to improve your experience, don't hesitate to get in touch with us.
Awful
Awful. Dishonest. Scam.
They sell items they don't have in stock, make you wait months, THEN the items are sized super WRONG. Wont take returns, try to sell you on buying AGAIN. Liars.
NOTE: If you honor my swap, I'll take this down. Thanks
1. joulukuuta 2023
Oma-aloitteinen arvostelu
Vastaus yritykseltä Bellezza Republic
Hey Travis! I'm truly sorry to hear about the difficulties you encountered with your order. It was never our intention to cause frustration or inconvenience. It seems that your concerns have been addressed with the help of our customer support team, and I hope the resolution meets your satisfaction. If you ever need further assistance, please feel free to reach out to us anytime.
I purchased a couple of trouser suits…
I purchased a couple of trouser suits which were lovely, but the jackets were quite small, after reading the reviews I was concerned nothing would be done. I emailed and after a couple of messages I’m delighted to say I received 2 replacements with the minimum of fuss. I have to give a good score for an excellent result.
20. tammikuuta 2024
Oma-aloitteinen arvostelu
Vastaus yritykseltä Bellezza Republic
Hey Sonia! Thank you so much for sharing your experience! We're thrilled to hear that we could resolve the sizing issue promptly and to your satisfaction. Your feedback means a lot to us, and we're always here to ensure you have the best experience possible. Looking forward to serving you again in the future!
The service and the quality of the product was excellent
The service and the quality of the product were excellent.. I would pick out Fiona especially for being an excellent representative for the company..happy Sunday
27. tammikuuta 2024
Oma-aloitteinen arvostelu
Vastaus yritykseltä Bellezza Republic
Hi Brian! Thank you for the wonderful review and for taking the time to share your feedback. :) We're delighted to hear that you're pleased with both the service and the quality of our products. Fiona will be thrilled to know that she made a positive impression on you. Your satisfaction is our top priority, and we're here to assist you every step of the way. Thank you so much again!
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