Beleaev Caviar & Gourmet Arvostelua 

CAUTION WITH THIS COMPANY!!! Paid extra for next-day delivery for Wagyu steak. Nothing ever arrived (it’s been almost a week), package lost, and refund refused. So I paid and got nothing.

I paid on the 14th of for next-day delivery of fresh meat for a special occasion. It never arrived on 15th October, the rescheduled date (DPD chose this) of 16 October. It’s almost a week later and no updates on tracking. DPD over the phone said it was lost.

When DPD reported a delay on the 15th, I clicked “updates here” on the email and the delivery options updated to IF I’M NOT IN which was defaulting to leave with a neighbor so I made sure that was not the case and updated it to 2nd option as my front door 1st would be to my door. I have a screenshot that DPD’s confirmation clearly shows the parcel was still being delivered to my address, with the “safe-place” being my front door being the 2nd option if I’m not in, and 3rd neighbor option applying only if I wasn’t home. I was home all day on both delivery dates, but nothing arrived. So the other options never mattered because I was home and available both days. I don’t know why DPD would force you to make a second and third option anyway.

On 16 October around 5 pm, I contacted the company by phone and later by email and explained we would be away for the weekend and it still hasn’t arrived. Their staff told me it was not an issue and to be patient that it might arrive by 7 pm. I followed that advice. It never came. DPD has since confirmed the parcel is lost.

When I called Beleaev again on 20 October, I was blamed for the failed delivery, spoken to extremely rudely, and refused a refund. I kept asking if it was delivered yes or no and he kept arguing and talking over me. The answer is NO IT WAS NEVER DELIVERED. And it’s meat, so even if it was now…it would be spoiled. Hence the next day delivery being crucial.

The company’s reply claims I was leaving the UK. This is untrue. I was going away for a weekend within the UK and did not leave until Friday evening, after both delivery dates had passed. I was home when the deliveries were supposed to happen.

Dispatching an order is not the same as delivering it. Changing a delivery preference after DPD reported a delay does not explain two failed deliveries, nor does it justify blaming me for a parcel that DPD has confirmed is lost. Their tracking records do not change the fact that nothing was ever delivered.

This was fresh meat for a special occasion. After almost a week in transit, a late delivery is no use to me. I paid for goods and guaranteed delivery and received neither.

I expect a full refund, including the delivery charge. Delivery problems can happen, but dismissing concerns, giving false reassurance, blaming the customer and refusing to resolve the issue is unacceptable.

I was appalled with how I was treated on the second call. Very rude and didn’t offer up any solutions. Just blamed me. So I’m a customer that bought meat. It never arrived…how is that my fault?

Would NOT recommend this company.

Excellent product, swift delivery.

Shocking customer service... Shocking, where delivery was not fulfilled, ignoring my messages. Half of caviar was missing from first subscribed delivery, as a token of mistake - a spoon was offered but never arrived, second delivery was 2 days late which caused me missed dinner, NO response on my messages, I have a screenshot available to proof, I was trying this supplier for a Bulk purchase for my retreat, had draft basket ready for next order placement but after being ignored so brutally, I went with another supplier

Ok stake.
More publicity then product

Never received my order
I ordered crab mousse and the expensive delivery charge.
£20.00 lost as never received my order and no response from email to resolve

A dreadful experience - tried to cancel two orders on an alleged subscription without success. Customer service zero!

best service

So fresh caviar, very delicious. Thanks for quick delivery.

Perfect caviar,good price. Very fast and perfect transport.

Good quality and always fresh. I buy from them since 2022 and is the best on the market so far.

It was the first time for me.
I've tried before from salmon and other fishes.
Got nothing to do with it, are all terrible untasted.
This is the real stuff and II can understand why, does not taste like fish, does not smell like fish, its a smoth flavor, slightly salted, but really nice.
Unfortunatly the tin for one person has only 5 or 6 spoons, but maybe one day i will loose my head and spend some more for 2 or 3 persons....
I advive you to try, even if for only once in your life, a taste of the rich and famouse :-)

Excellent service and a really delicious caviar at very competitive prices.

The wild salmon roe arrived sticky, clumpy, and not fresh, which was very disappointing. I regularly eat caviar and understand what good quality should be, and unfortunately this did not meet that standard. The smell and texture also made it feel unsafe to consume.

However, I want to highlight that the issue seemed mainly related to delivery. The customer service was excellent — they responded quickly, resolved the situation professionally, refunded the order, and offered suitable alternatives.

Other caviar I have purchased from them before was good, so I would still consider buying again, although I may try a different type next time to rebuild full confidence. Overall, despite this issue, the aftercare and support were very good.

Best quality, prompt delivered.

I ordered three small tins of different caviars. Ordering was uncomplicated and the items were delivered in good time, well packaged and still properly chilled upon receipt. I have so far only tried one of the caviars, which was superb, so I have high hopes the others will be too. I would have no hesitation in buying caviar from Beleaev again.

Really lovely caviar and excellent same day delivery.

Excellent customer service as always.

I haven’t received my items and the courier is delayed. So I’m unsure how fresh the items will be after 3 days In transit.

great taste, quick delivery!

Quick delivery, good communication, great high quality products