Great help from the team, always exciting and excellent beats being uploaded onto the app daily and think it's really good how you write lyrics and save them on the app. The only productive feedback I... Näytä lisää
Yritys on vastannut
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Katso, mitä arvostelun kirjoittajat sanovat
As a repeat customer of beatstars, I have enjoyed all the features and updates so far. Uploading your own beats for free and listening to other Artists / producers is a bright service. They responded... Näytä lisää
Yritys on vastannut
Solved my issue immediately, did take a while for them to respond (about two days), but it was worth it since they solved my issue on the spot!
Yritys on vastannut
I had an issue with my subscription renewal that was honestly my mistake, as I didn’t realize it would renew automatically. Even though their policy states that payments are non-refundable, the s... Näytä lisää
Yritys on vastannut
Yrityksen tiedot
Yrityksen kirjoittama
BeatStars has been the #1 destination for millions of recording artists to license and purchase beats, songs, sounds and services from a global community of music makers – providing first-in-class tools, pioneering technology, and educational resources. We have empowered everyone from bedroom producers to the most in-demand, platinum-selling producers to build a business, earn a living, and collaborate with artists around the world.
Yhteystiedot
Austin, Yhdysvallat
- support@beatstars.com
- beatstars.com
4,1
Hyvä
266 arvostelua
On vastannut 100 %: iin saamistaan huonoista arvosteluista
Vastaa yleensä 2 viikon sisällä
Kuinka tämä yritys käyttää Trustpilotia
Tutustu arvostelujen ja arvosanojen lähteisiin, pisteytykseen ja moderointiin.
User Friendly Platform
As a new user on the platform, I am truly satisfied with my experience setting up my account, uploading my tracks, and receiving timely help from the BeatStars staff whenever I had questions.
24. maaliskuuta 2026
Oma-aloitteinen arvostelu
Vastaus yritykseltä BeatStars
Hi NairaM,
Thank you so much for your wonderful feedback, and welcome to BeatStars!
We’re really happy to hear that your setup experience went smoothly and that uploading your tracks and getting support from our team has been a positive experience so far. That’s exactly what we aim to provide, especially for new creators getting started.
Your satisfaction means a lot to us, and we’re excited to have you as part of the community. Wishing you all the best on your journey, and we’re always here whenever you need us!
They will without a doubt steal your…
They will without a doubt steal your money. Money has been leaving my beatstars publishing account for well over a year and none of it was paid to me. They wont allow me to close the account and continue to make money off of my music.
25. maaliskuuta 2026
Oma-aloitteinen arvostelu
Vastaus yritykseltä BeatStars
Hi Woe Prada,
Thank you for sharing your concerns. We’re really sorry to hear about your experience, we understand how serious and frustrating this must feel.
Issues related to publishing earnings and account access are very important, and we definitely want to help get clarity on what’s happening. BeatStars does not withhold earnings without reason, so this is something that needs a proper investigation by our team.
Please reach out to our Support Team with full details of your account and any relevant information so we can review your publishing account, payments, and account status as soon as possible:
https://help.beatstars.com/hc/en-us/requests/new
We take matters like this seriously and want to ensure everything is handled correctly. Thank you for bringing this to our attention.
Solved my issue immediately
Solved my issue immediately, did take a while for them to respond (about two days), but it was worth it since they solved my issue on the spot!
23. maaliskuuta 2026
Oma-aloitteinen arvostelu
Vastaus yritykseltä BeatStars
Hi Young DoOdle,
Thank you so much for your 4-star review and for sharing your experience!
We really appreciate your patience while waiting for a response, and we’re glad to hear that once our team connected with you, your issue was resolved immediately. That’s exactly what we aim for.
Your feedback means a lot to us, and we’ll continue working to improve response times while maintaining the quality of support you received. Thanks again for being part of the BeatStars community!
Vastaus yritykseltä BeatStars
Hi Shavoi Stone, Thank you so much for your kind feedback!
We’re really glad to hear that you found the support informative and thorough. Providing clear and helpful guidance is something we always strive for.
We truly appreciate your support and are always here whenever you need assistance!
Good support despite my mistake
I had an issue with my subscription renewal that was honestly my mistake, as I didn’t realize it would renew automatically.
Even though their policy states that payments are non-refundable, the support team at BeatStars was very understanding and offered me a fair solution by downgrading my plan and providing a partial refund.
I really appreciate their professionalism and willingness to help, even when the error was on my side. Great customer support experience.
18. maaliskuuta 2026
Oma-aloitteinen arvostelu
Vastaus yritykseltä BeatStars
Hi Mants, Thank you so much for sharing your experience!
We really appreciate your honesty and are glad our support team could step in and provide a fair solution for you. It’s great to hear that their professionalism and understanding made a positive impact, even in a tricky situation.
Your feedback means a lot to us, and we’re always here to help however we can. Thanks again for your support and for being part of the BeatStars community!
Great help from the team
Great help from the team, always exciting and excellent beats being uploaded onto the app daily and think it's really good how you write lyrics and save them on the app. The only productive feedback I have about the app is sometimes it crashes and has to be exited and re enter to get it going again apart from that love it xx
10. maaliskuuta 2026
Oma-aloitteinen arvostelu
Vastaus yritykseltä BeatStars
Hi Chan, Thank you so much for your amazing feedback!
We’re really glad to hear you’re enjoying the daily uploads and features like writing and saving lyrics in the app; that’s exactly the kind of experience we aim to create for artists.
We also appreciate you pointing out the crashes. That’s definitely not ideal, and feedback like this helps us continue improving the app’s performance.
Thanks again for your support; it truly means a lot to us. We’re happy to have you as part of the BeatStars community!
Brilliant customer service!
5. maaliskuuta 2026
Oma-aloitteinen arvostelu
Vastaus yritykseltä BeatStars
Hi escalante.x, Thanks for sharing this feedback. We appreciate your Support and time!!
I have been using Beatstars a lot…
I have been using Beatstars a lot recent years, Spending thousands of dollars on beats. However, along the way i´ve noticed how they massively favour the producer of the beat over the artist buying it. The thing that concerns me the most is the fact when you buy a lease, you dont even own that forever, you would have to extend in many cases in 5-10-15 years. That is a crazy model if your track actual got real streams, and you would then have to come back in 10 years and renew the lease. Who hasn´t tried losing their login details for a site and never finding it again? And what about the possibility that beatstars closes? If your answer is, that in these situations the responsibility entirely falls upon the purchasing artist, it is once again an example for me that you dont really value the people buying on your site. I hope to get a response! P.S - i love the beats i can find on beatstars, many great producers upload there, but i will have to actively look for other options if i keep finding beats i like that i however will have to renew in 10 years time.
28. helmikuuta 2026
Oma-aloitteinen arvostelu
Vastaus yritykseltä BeatStars
Hi Mikkel Lemming,
First, thank you for being such a dedicated member of the BeatStars community and for investing so much into your craft. We genuinely appreciate the support, and we’re glad to hear you’ve found producers and beats you love on the platform.
We also hear your concerns.
BeatStars operates as a marketplace, which means producers set their own license terms, including duration, streaming limits, and renewal conditions. Some leases are time-limited, while others are not. There are also options such as unlimited leases or exclusive licenses, depending on what the producer offers. These terms are clearly outlined in the license agreement before purchase, so artists can choose what works best for their long-term plans.
That said, we completely understand why long-term security matters, especially if a song gains significant traction years later. Your point about login access and platform longevity is valid, and we strongly recommend that artists always download and securely store their license agreements and purchase receipts after checkout for their own records.
We truly value the artists who power this marketplace just as much as the producers. Your feedback is important, and we appreciate you taking the time to share it thoughtfully.
Maggie provides excellent customer…
Maggie provides excellent customer service thank you
24. helmikuuta 2026
Oma-aloitteinen arvostelu
Vastaus yritykseltä BeatStars
Hi KARMA, Thank you so much for your kind words!
We’re thrilled to hear that Maggie provided you with excellent customer service. We’ll be sure to pass along your appreciation to her; it will definitely make her day.
Your feedback means a lot to us, and we’re always here whenever you need support.
As a repeat customer of beatstars
As a repeat customer of beatstars, I have enjoyed all the features and updates so far. Uploading your own beats for free and listening to other Artists / producers is a bright service. They responded to me very fast after I lost my account, asking relevant questions for security. Lots of platforms don't do that. I love beatstars! Very satisfied with their service!
18. helmikuuta 2026
Oma-aloitteinen arvostelu
Vastaus yritykseltä BeatStars
Hi Alexis S, Thank you so much for your continued support and for being a loyal member of the BeatStars community!
It truly means a lot to hear that you’ve enjoyed the features and updates, especially the ability to upload your own beats and connect with other artists and producers. That creative exchange is exactly what we strive to make possible.
We’re also glad our team could assist you quickly when you lost access to your account. Security is extremely important to us, so we’re happy to know the process felt thorough and professional.
Your satisfaction and trust mean everything. Thank you again for being part of the BeatStars family.
Super profi and very helpful!
Super profi and very helpful!
Responded right away, always acted professional!
13. helmikuuta 2026
Oma-aloitteinen arvostelu
Vastaus yritykseltä BeatStars
Hi Lodea Emanuel,
Thank you so much for your kind words and 5-star review!
We’re really glad to hear that you received quick responses and experienced professional support throughout. Providing timely and helpful service is something we truly care about, so your feedback means a lot to our team.
We appreciate you being part of the BeatStars community and look forward to supporting you again whenever you need us.
Very good work
Very good support work and a comfortable experience on your website and app.
9. helmikuuta 2026
Oma-aloitteinen arvostelu
Vastaus yritykseltä BeatStars
Hi Nicolas Yavar, Thank you so much for your 5-star feedback!
We’re thrilled to hear that you had a comfortable experience on both our website and app, and that our support team was able to assist you effectively. That’s exactly the experience we aim to provide.
Your kind words truly motivate us to keep improving and delivering the best service possible. We appreciate you being part of the BeatStars community.
Fast and very good service
7. helmikuuta 2026
Oma-aloitteinen arvostelu
Vastaus yritykseltä BeatStars
Hi David Robels, Thank you so much for the 5-star review!
We’re really glad to hear you found the service fast and very good. Your feedback means a lot to our team and motivates us to keep delivering the best experience possible.
We appreciate your support and look forward to helping you again anytime.
Great Response Time
20. tammikuuta 2026
Oma-aloitteinen arvostelu
Vastaus yritykseltä BeatStars
Hi Omoniyi Michael, Thanks so much for the kind feedback!
We’re really glad you’re happy with the response time. Providing quick and reliable support is important to us, and it means a lot to know it’s being noticed. We appreciate you taking the time to share this.
Help from Maggie - Beatstars
If Maggie is helping you, she’s on top of it! She’s great!
16. tammikuuta 2026
Oma-aloitteinen arvostelu
Vastaus yritykseltä BeatStars
Hi NICO MADE THAT, Thanks so much for the kind words!
We’re thrilled to hear that Maggie took great care of you and stayed on top of everything. Feedback like this really means a lot to our team and reinforces the level of service we strive to provide every day.
We appreciate you taking the time to share this with us!
Appreciate the patience of the support…
Appreciate the patience of the support team to grind away at all the details and get to an answer. For a new beat producer, setting up all the rights management partners can be complicated. But it's important to get right before launching so grateful for their help!
14. tammikuuta 2026
Oma-aloitteinen arvostelu
Vastaus yritykseltä BeatStars
Hi Flowtron Beats,
Thank you so much for sharing this thoughtful feedback. We truly appreciate your patience and kind words about the support team.
Getting rights management set up correctly can definitely feel overwhelming at first, especially as a new beat producer, so we are really glad the team was able to walk through the details with you and help you feel confident before launching.
Your trust means a lot to us, and we are grateful to be part of your journey.
Awful worst music website to be created…
Awful worst music website to be created they don’t cancel subscription when u say
6. tammikuuta 2026
Oma-aloitteinen arvostelu
Vastaus yritykseltä BeatStars
Hi Charlie Toman,
We are sorry to hear about your experience and understand how frustrating subscription issues can be. To help make this clearer, you can follow the official cancellation steps outlined in our Help Centre article below.
How to cancel your subscription:
1. Log in to your BeatStars account
2. Click your profile picture in the top-right corner
3. Select Settings
4. Go to Billing or Subscriptions
5. Choose your active subscription
6. Click Cancel Subscription and confirm
You can also follow the step-by-step guide here for additional details:
https://help.beatstars.com/hc/en-us/articles/360000499654-How-Do-I-Cancel-My-Paid-Subscription
If you are unable to cancel or believe you were charged after completing these steps, our Customer Support team will be happy to review your account and assist further:
https://help.beatstars.com/hc/en-us/requests/new
Thank you for bringing this to our attention.
W Beatstars…
First of all I've been using Beatstars for over 3 years now W platform W support team my issues were resolved very quickly overall awesome experience.
9. tammikuuta 2026
Oma-aloitteinen arvostelu
Vastaus yritykseltä BeatStars
Hi The SharkX, Thank you so much for the kind words and for being with us for over three years. It really means a lot to hear that you have had an awesome experience and that our support team has been able to resolve your issues quickly. Your continued trust and feedback motivate us to keep delivering a great platform and reliable support every day.
Millionth time this happens
Millionth time this happens. "Abandoned Cart - Checking transaction" when I choose to pay. And it stacks there. Having so high taxes is ridiculous by itself but not being able to pay....
31. joulukuuta 2025
Oma-aloitteinen arvostelu
Vastaus yritykseltä BeatStars
Hi K.B, We are really sorry for the repeated frustration here.
We understand how disruptive it is to get stuck on “Abandoned Cart - Checking transaction,” especially when you just want to complete your purchase. This is not the experience we want for you, and your feedback is important to us.
Please reach out to our Customer Support team so they can look into this issue directly and help get it resolved for you as quickly as possible: https://help.beatstars.com/hc/en-us/requests/new
Vastaus yritykseltä BeatStars
Hi VGWprods, Thank you for the kind words. We really appreciate your feedback and are happy to know you had a great experience with our service.
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