Better Business Bureau Arvostelua 430

My experience with the Better Business Bureau was extremely frustrating. Despite submitting a professional, factual complaint, my issue was dismissed with a generic automated response listing “inappropriate language” as a possible reason—even though my submission contained nothing inappropriate. The process was opaque, there was no specific feedback, and it felt like complaints simply get auto-rejected without genuine review or consideration.

Organizations like the BBB are supposed to protect consumers, but they seem more interested in brushing off complaints and protecting business reputations. After this, I have no confidence in their mediation or accountability. If you need real support and a fair hearing, don’t expect it from the BBB.

Twice, now, the Better Business Bureau has got other companies to provide a satisfactory resolution after I was mistreated (account closed / denied service by mechanical systems implementing stupid and blind security policies) and denied any resolution trying to contact the businesses directly.

I would highly recommend opening a BBB complaint the next time some faceless corporation is mistreating you; (unlike arbitration proceedings, which are complex, impossibly expensive, and more likely than not to end up slapping you with a binding anti-consumer ruling,) it's easy enough, can't hurt to try, and you might get a pleasantly surprising outcome.

BBB is Not Neutral not a government agency and not ADA compliant. I used to think of the BBB as a pathway to holding an organization legally accountable. They absolutely are not. They are a nonprofit but they are not a government entity nor a pathway to holding an organization accountable for following the law.
I contacted them regarding Extra Space Storage about a very common scam they run, so common that all you need to do is read their annual report and SEC filings - Extraspace is not really a storage company is a company that exploits vulnerable populations breaks the law and knows it (and admits it as part of their practice) but also knows that most people will not hold them accountable. in their risk section of annual report is an admission that as the government tightens its rules its likely its profilts will decrease as they will be hit with increased penalties. I am reviewing BBB but for context describing the interaction in which my rent was was without any notice (CA requires 30 days), they raised it by 100% from 55 to 110, and they produced false documentation of a notice (an after the fact postcard of the rate increase that was not post marked and was not actually mailed and I have Informed Delivery check my mail always it wasnt sent. The post card does not actually meet the requirement of notification anyways according to the law. The notification must be given in the usual way it communicates with the customer (e.g. via email their monthly bill) and my October bill did not contain notification. I also provided documentation that Extra Space does this on purpose knowing that its target population is likely to just absorb the rate increase because moving is expensive and difficult. They acknowledge the risk of turnover and chargebacks (my bank was so familiar with the process it immediately credited me) and will not accept the post card as evidence as proof of notification. Yet BBB closed the complaint. My intent was for BBB to do its job and notify law enforcement which I will have to do separately as the business both did not comply with the law and then falsified documentation. BBB gives you 30 minutes to write your response to the business which is arbitrary and discriminatory to people with certain disabilities like myself and the BBB (Utah and Nevada) did not even acknowledge my request for accommodations. The truth is there are very few places to review a business that is not biased. The fact that anyone can remove a 1 star review (both paying and not paying) s not evidence of neutrality it is evidence that anyone can cause further harm through invalidation) of a personal experience (like on this platform). The truth is if a business violates the law the best place to documents it is with a government entity and the BBB is not a government entity nor is it compliant with US law.

A+ Ratings can be bought. Pay a monthly fee and just respond to messages and make sure you aren't doing anything illegal and you're good to go. Nevermind the 1,000+ negative reviews from actual customers .

It is insane how terrible companies are able to get A+ ratings representing "customer transparency" and "quality service" and "honoring promises" can be true with thousands of negative reviews.

They are SO NOT A NON PROFIT. Profit is all they r about. You can buy an A+!rating for a monthly fee. It’s such a shame. Such. Crooks make a killing on false pretense of. NOn profit.

My experience was great at Peters Auto Mall on SMain High Point, NC because the process was smooth, quickly and stress free. I got the car I wanted and the staff is Amazing. Thank you Peter’s for my beautiful car and I will me back.

the worst experience Ive ever head with a group that is supposed to HELP consumers
are they getting paid by businesses like Amazon to ignore complaints against them- I think so.

The product did not meet expectations. I found the product ineffective for the advertised benefits after using it for [30 days ].

Misleading advertising. The product listing promised. In my experience these claims were not true.

Price and billing issues. The price on the site changed from [30$] to [140$] after I placed the order. My bank shows an unexpected charge

Unauthorized transactions and bank concerns. I noticed transactions related to this company on my account that I did not authorize. I reported these to my bank and opened a disputecase

Poor customer service. I contacted Rosabella’s support on [8 oct ] After [20 ] follow ups there was still no satisfactory resolution.

Data/security concerns. I have reason to believe my payment details were handled insecurely because of multiple unexpected charges, messages from bank about suspicious activity]. I recommend anyone concerned to check their statements carefully.

The Chicago Better Business Bureau and the BBB is a waste of time. Do not complain to them because it is a total waste of time because all the Business has to do is write a response to the complaint and they maintain their A rating.

I usually trust BBB complains system to bring problems to companies attention that otherwise go unnoticed. However, some of my last reviews about a health care monopoly in charlotte, nc, have not being published making me think that BBB is protecting the company from accumulating more terrible reviews about their authoritarian services and ripp off billings.

People had said that they use BBB to try to get their Discord accounts reinstated, and they managed to get their accounts back, just like that. But when I try to do that, I was rejected for the third time already.

I've made multiple ban appeals on Discord Support, but all of them got rejected with an automated reply, so I might as well give up because it seems Discord and BBB have a lot in common. Negligence, that they both cannot hide at this point.

It's pretty clear BBB also uses AI to reject complaints with an automated reply. I will not take back everything I said, and I will not update or delete this review until the suspension of my Discord account gets lifted before July 23, 2026.

Update (01/23/2026):
Noticed how Discord's accreditation has finally been revoked? I'll tell you why in case you didn't know already. Their rating has been revealed to be D-, after failing to respond to 384 complaints and counting, as of the time this post was made. It was already obvious that BBB won't do anything, and it just explains how neglectful Discord is to their community.

Is the BBB still a legit third party rater of business? I just went on to look up Nutrafol and it had pages of bad reviews, yet the BBB still rated it as A+. I don't think the BBB is to be trusted in their ratings.

BBB is a SCAM. Completely useless to consumers, waste of time. Here is how BBB works:
Better Business Bureau (BBB) makes money by selling memberships to businesses who want to be officially "Accredited", so any business who pays them can put BBB logo/seal on their site and say they are accredited by bbb, to appear legitimate. BBB has no interest helping customers because BBB makes money from the businesses, not customers. Maybe they were useful some time ago, but BBB now is nothing more than a tool for forwarding messages. When you file a complaint, they forward it to the business, the business can give you any response no matter how ridiculous and won't even address your problem, BBB will close the complaint stating that the business responded so the case is closed, even when nothing was resolved. BBB is nothing more than a scam, to sell memberships to businesses (to make them appear legit with BBB logo) and harvest your information. They have nothing to do with solving anything or protecting customers.
Don't be fooled by their name, it's just a scam.

Had a positive experience after posting a complaint on their website. Had an immediate answer from the business, which not only proceeded to address my claim but was also kind enough to personalize an apology.

Zero stars! They did nothing… BBB used to be a resource for consumers. They have no power or pull now and are useless. I had two complaints. The first was for Sleep Number Mattress company not disclosing to us that even though they offer 100 “free” sleep trial, the base is NOT returnable… BBB said my dispute was about policy and they rejected my complaint. My second complaint was about Fidelity National Home Warranty. Six times they have sent an oven repair person to my home and my oven is worse off then it was before I called FNHW. The BBB told me the FNHW responded and the matter is now closed. Yeah, the company responded by sending me a copy of their limited liability policy stating they can do whatever they want and have no responsibility to fix anything in a timely manner nor do they have to fix it to any standard. There are multiple complaints on the BBB website about FNHW, and out of 192 reviews they have 1.2 stars; however, the BBB has given them an A+ rating! What the what?

Feel like its merely a messenger app for Business and Consumer to send messages back and forth regarding a complaint and Business is free to type whatever they want as a valid response even when it doesn't move toward any resolution

For example. check EQbank's response on BBB's website on 08/08/25 to a complaint you can see that the business flat out just declare matter is closed by themselves by just saying it is being "handled"

As a matter of fact, no resolution was ever provided by said business to the said customer

Platform seem useless if Business can do something such as above in response by simply declaring matter is closed on their side

A hail storm on March 14, 2025, did over $20,000 damage to my home in St. Louis. I signed a contract with Premier Roofing of Glendale, Colorado, on April 3 to repair the roof and the siding. I am currently involved in an ongoing dispute with with Premier about undocumented charges on their final invoice. Officials of Premier have been uncooperative, so I filed a complaint with the BBB Great West + Pacific. Premier responded by saying that they had referred my complaint to their local office in St. Louis. I rejected their response because a referral is merely passing the buck; it is not a resolution to the problem. BBB, however, considered the complaint resolved and closed the case! I was bitterly disappointed in the ineffective way the BBB handled my complaint. I wondered whether there was some collusion between the BBB and a big corporation. The BBB used to be a respected force for consumers to resolve issues with businesses. Apparently, they have lost their credibility as well as my confidence. It was a waste of my time to file. Don't waste your time, too. If you have an issue with a business, you would be wise to explore other alternatives for a resolution. The BBB is an empty exercise, just going through the motions.

I submitted a documented complaint to the BBB against Chicago Title — a title company involved in blatant deal interference while I was under contract on a real estate transaction.
I included clear evidence, screenshots, a full paper trail, and listed the regulatory agencies I filed with (TREC, Texas Dept. of Insurance, Texas Attorney General).

What did the BBB do?

❌ Removed my review

❌ Closed my complaint

❌ Protected a company that isn't even BBB-accredited

❌ Offered no resolution or investigation

Let that sink in... the BBB sided with a company that doesn’t even pay their $50/month membership fee. That’s all you need to know about who the BBB really works for.

They claim to be a watchdog, but in reality they’re just Yelp in a suit offering businesses protection, not holding them accountable. It’s a toothless, outdated system pretending to care about consumers while quietly taking down anything that might hurt a business’s image.

My complaint wasn’t anonymous. It wasn’t vague. It wasn’t abusive. It was detailed, factual, and backed by regulatory filings, and they still swept it under the rug.

If you're a consumer thinking the BBB will help you, they won’t.

If you’re a business looking to hide bad reviews, you’ve come to the right place.

This experience taught me one thing: the BBB isn't about accountability. It's about appearances. And every consumer should know that. They are a facade.

Le BBB est normalement un organisme censé vous aider en cas d’arnaque.
Je les ai contactés pour déposer une plainte pour un site frauduleux (Gotickets) après que ce site ne m’ait pas envoyé les tickets achetés.
Au final, l’entreprise mise en cause aura toujours raison car le BBB met un terme à la discussion à la deuxième réponse de l’entreprise, qui ne dit que des mensonges et malgré l’absence de preuves de leur part.
J’avais pourtant envoyé tous les éléments pour prouver ma bonne foi.
Pour résumer, le BBB ne sert à rien si ce n’est à permettre aux entreprises frauduleuses d’atteindre un niveau record de réponses mensongères mais validées et officielles pour le BBB.

I don't know about any other branches, but this one SUCKS!

I had an *EXTREMELY EASY* query for then when I tried to submit a complaint about a different business (which, coincidentally, seems to be located in the same complex in Alpharetta!)
All I wanted to know was how to fill in the phone number and post code for NON-USA residents on the complaint form. Or, whether I could have simply sent them an email.

The response I got was from a “Customer Service Representative” (NO NAME!!! What’s the actual point of writing a job title without giving a name??? A: none) who very curtly responded that I had to submit a complaint using the form… ZERO indication that they’d actually read my issue, and thus, NO help wit my issue!!!

I then replied to this email, telling them that what I got was NOT customer service, and that they should actually READ.MY.MESSAGE.

Lo and behold, I got a response that was JUST AS USELESS as the original – that is, only saying that I had to submit my complaint using the online form… and, again, NOT addressing the actual issue!!! They (again, a job title with NO NAME attached) also said that the website wasn’t handled by them (yeah, ok… so what?? I don’t need excuses)

So, I have to ask… if the BBB can’t even give a BASIC level of customer service with their own staff, what chance has ANYONE got of actually getting a complaint resolved?? Clearly, they’re not interested in helping actual ‘customers’.

NB – as someone who has worked In Customer Service for many years, I know what it actually is. At the *MOST BASIC LEVEL*, the CSR *SHOULD* have acknowledge the issue, and given a couple of suggestions. That’s it! That’s the LEAST amount of effort that I expect a competent CSR to have done – ESPECIALLY in the SECOND email! (but, should have been done in the first!)

A *GOOD* CSR would have also noted the issue forwarded it to whomever is responsible for the website in order to FIX the issue so that it DOESN’T HAPPEN AGAIN!

(I should point out here – there is a dropbox for country, but changing the country does NOT change the phone or postcode fields! That means the system is BUGGED)

I also need to point out, as many have before, that BBB is NOT a government enterprise, and has absolutely NO power to get resolutions for customers who complain. For that matter, it appears that if a company pays them money, they have an ACTIVE SELF-INTEREST in not resolving complaints… to keep handing out those stars that businesses like to promote.

I’ll be leaving this review on the BBB website, and file a complaint about them, and I’ll be going to their local Reddit as well… as the face-lose should be something that may actually stir them to do something… (although, honestly, I doubt anything is actually going to change!) I do fully expect the BBB to not have my review show to the public, and my complaint not actually actioned.