Bauerfeind ANZ Arvostelua 

The process was easy staff friendly and knowledgeable and the product is amazing! Have already recommended to others providing details of the flagship stall cannot speak highly enough of the difference in how I move about

Very professional and friendly service. Ensure to provide advice that suits customer needs and answer all possible questions before asking to provide all info needed to enjoy the great products they proudly present.

I was nursing a minor knee injury heading into a major event and the Bauerfeind knee brace gave me the additional support and confidence I needed to complete the Swimrun Sydney North Enduro course. The friendly and knowledgeable staff helped me make the right choice. Thanks

Payal was so helpful and experienced. Highly recommended.

Great product. I bought this back brace to give my lower back some extra support and it’s been helpful. I’m very happy with it and would recommend it.

Amazing products. I regularly use both a knee and back support, these help me stay active. Have always received excellent customer service online and in-store.

I have the knee and elbow supports for golf and pickle ball, these help immensely. The staff are always friendly and help and I find them very knowledgeable.

I ordered a knee brace and paid $34.99 to receive next business day. I received an email the next business day that UPS has not recived the package to deliver it. Because of the weekend, I MAY receive it a couple of days late; the company's customer service informed me when I called. Their excuse is that I ordered after 1 p.m.; the business day starts the next day. The customer service claims it is written on the order page; I checked, and it is a lie- no mention of the statement. They have terrible service and are very unhappy with it.

I am writing to express my strong dissatisfaction with the customer service I received regarding my order.My complaint is about the service not the product.

The inability to cancel the order and the poor coordination within your team made this experience extremely frustrating. Furthermore, despite paying a substantial fee for next-day delivery, the package arrived two days after I placed the order.

I paid the full amount but received no helpful assistance. I strongly recommend improving your cancellation process, communication, and delivery service to prevent other customers from experiencing similar problems.

Very bad quality for the price they charge. I reached out to customer support as the support of my wrist brace was tearing after just few uses however their support said they can not replace as this is not a defect.
Cheap quality all marketing

Beware of purchasing their products and of this company. I didn't open the product and was advised that I could not return it. My wife had already purchased some so I didnt need extras, hence why I was trying to return. Very frustrating from what I thought was a reputable brand. Don't trust them. Terrible customer service

I will NEVER be buying another product from Bauerfeind again. I’ve purchased 3 items before this and have been satisfied, however this time around I feel like I’ve been scammed. First, I entered my measurements to get a size from my brace, which was all fine and I ordered the one recommended. However when it arrived, it was just a little loose, so I re-entered my size to make sure I had the correct one, only to be told I’m now in between and need to contact them. That’s how they get you. When I decided I needed to return it, I was able to quite easy. Then once it arrived back I get an email saying I would not be refunded because of fraying damage where the Velcro had touched fabric. I only tried it on once. Placed it back in box after it was too loose. So after one try on, I’m told it’s damaged and that can only offer a percentage of the return, claiming it was my fault for the fraying. I only had to pull the Velcro to try on, once, then again to take it off. So they blamed me for the second take off saying I must have bit placed it correctly and it’s frayed the material. Absolute scam and not acceptable. They would not budge on a percentage return and I was left not receiving a full refund. So BUYER BEWARE, they will find the loosest thread and place blame back on you, even for trying it on once. There is no returning as they offer, they will obviously find something and blame it on how you take it out of the box, try on and repack. One try on! I’m still in need of a brace, which I told them I was wanting to get one based off my surgeon’s recommendation, I explained that I would not get one if I couldn’t get a full refund, they opted to choose the percentage refund only over an existing customer and a return customer still in need of brace. I also stated I would be leaving a 'true' review of my experience and they were still ok with me doing that, rather than applying a full refund and a future purchase of a brace. So here it is! Company values are questionable, very questionable.

I purchased this knee brace in preparation for the upcoming ski season, so it was some time before I had the opportunity to try it on. When I finally did, I discovered that the size was too small.
I contacted the store hoping to exchange it for a larger size, but was told this was not possible because the 30-day return period had expired. The brace is brand new, unused, and still in its original packaging. It cost over $300, and I wasn't seeking a refund—simply an exchange for the correct size.
I explained the situation and asked for the matter to be reviewed by management, but the request was declined.
I find this approach extremely short-sighted. A simple size exchange would have cost very little and could have turned me into a loyal long-term customer and advocate for the brand. Instead, the experience has left me disappointed and unlikely to purchase from the company again.

Betrifft : bauerfeind-sports.com - die haben wohl mehrere Seiten - am Montag, den 8. Juni 2026, habe ich um 15:26 Uhr die Bestellung Nr. XXX aufgegeben.
Bereits vier Minuten später, um 15:30 Uhr, habe ich festgestellt, dass derselbe Artikel bei Amazon deutlich günstiger angeboten wird.
Da die Bestellung zu diesem Zeitpunkt erst wenige Minuten alt war, bat ich um Stornierung der Bestellung. - Antwort NEIN nicht möglich da die Sendung schon unterwegs ist... sehr schlechter Service muss ich sagen, wobei ich auch eine Frechheit finde das zwischen ihrem Shop und dem Shop in Amazon so krasse Preisunterschiede sind, fast 30 Euro ist es bei Amazon günstiger!

I absolutely would advise you not to deal with Bauerfiend NZ .I suffer from carpel tunnel and ordered an outrageously expensive wrist brace , #BFNZ -6209 total price being $352.90 NZD .I was a size 2 and after measuring my wrist found to be on the cusp of size 2 or 3 both with exactly the same Sizing .Customer service was literally nonexistent so was unable to speak to anyone directly .Opted for the size 2 and tried it on .on arrival ,but made my hand go numb as it was too tight .I managed this time to correspond with a customer service of sorts and had to send back with a promise of refund for postage …which was $40 .Total price now paid $392.90 NZD which was a huge cost ( certainly not worth this amount ) I got an email to say they had received it but it was frayed supposedly ??..after 1 try on …they would send it back to me free of charge .I was furious and told them so they offered me a one off 70% refund .No mention of refunding the postage even though I was told I would be .I eventually received $198.06 back from the $392.90 paid …more like half of what I was owed .please do not deal with this company ,it will cost you big time!!

I got the Rhizoloc thumb brace and the grey lint keeps collecting fluff, dust and gets dirty after 2 h of use , I told the company. They weren’t interested and told me to get a new one, which I can only order online for way too much money this is basically bad product design , it should not collect fluff from your clothes after use and honestly if I was the company i would look into this how to optimize this, and would be more helpful in customer service

Described my knee status and they recommended a product which I bought. Tried it on once and it wasn’t right. Cost me $50 to return it and their assessment team said the material had pulled where the Velcro had touched just outside the receiving aspect of securing the strap. They said no refund so $440 NZ plus return fee down the drain. I argued the point and they said ok we’ll give you 70% back on your purchase so effectively $100 plus dollars out of pocket and no knee brace. This is an archaic response in an online shopping world where others would provide full refund or another product. Buyer be very careful as they are not at all a customer friendly organization.

Unfortunately the product did not meet my need. My initial experience with customer warranty and returns was not positive.

Bauerfeind reached out after the event and have a substantial review of internal policy. My return was closed to my satisfaction after a process of personal consultation.

Even though the product was unable to provide the support I needed, the aftercare process being implemented at Bauerfeind warrants keeping them in mind for future requirements.

Avoid this company like the plague. The sizing was incorrect: I measured myself 4 times, including having someone else complete it to ensure accurate sizing. Upon returning the product for a store credit after having it on for all of 3 minutes to check sizing, they have stated that the product is frayed. It was not, and any damage sustained was likely from the team as I had raised a complaint about their electronic communications previously. I am beyond livid and will proceed with contacting Consumer Guarantees in New Zealand. On top of that, the Bauerfeind website is a NZ one, but everything ships out of Australia, hence my review on here. The company is misleading; the returns process is laborious, and the communication is poor.