Dear Customer,
We are deeply sorry that you are experiencing battery identification issues and we understand the inconvenience this may cause you. First and foremost, we would like to thank you for choosing our product.
Regarding your feedback, we are pleased to inform you that our batteries come with a one-year warranty. To resolve your current issue, please provide us with your order number details so that we can assist you as quickly as possible. We also recommend the following steps:
1. Ensure that the battery is properly inserted into the device.
2. If the issue persists, try wiping the battery connector with a clean, dry cloth and reinserting it into the device.
3. If the above steps do not resolve the issue, please provide more details so that our technical support team can better assist you.
If your battery is still under warranty, we will promptly replace or repair it. Please provide the purchase date and order number so that we can expedite your request.
You can contact us via email or Facebook. We will be happy to assist you and ensure your issue is properly resolved. Thank you again for your support and we will do everything we can to ensure you are satisfied with our service.
Sincerely,
batteriabuy.it Team