The ordering process was straightforward and the sales team even cared to email to check if the size of shower tray and shower door that I had ordered were correct because they are of different sizes.... Näytä lisää
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Katso, mitä arvostelun kirjoittajat sanovat
I am very pleased with the total service provided by Bathroom Supastor, giving such a good price for the goods they supply. I could not fault the service from the Sales Team including Evan Jones, an... Näytä lisää
Yritys on vastannut
The shower screen arrived in a broken palette with nails sticking out. The delivery only delivers to curb side and you are expected to open and check the product within 20 minutes so read the small pr... Näytä lisää
Yritys on vastannut
Great customer service, after my delivery was left by the delivery driver next to my house and got lost. After few phone calls my order was re delivered . I will recommend this company to anyone and... Näytä lisää
Yritys on vastannut
Yrityksen tiedot
Yrityksen kirjoittama
Here at Bathroom Supastore we believe that quality shouldn’t be delivered at a premium price, that’s why we offer the lowest price possible for high quality products and a service that cannot be beaten. We are a UK-based online retailer specialising in bathroom products, including furniture, fixtures, and accessories. We sources products from top manufacturers in the industry, ensuring that all products are of high quality and meet the latest industry standards. We have a team of highly skilled customer service professionals who are available to assist customers with their purchases. Bathroom Supastore is a reputable and reliable online retailer of bathroom products, providing customers with a wide selection of quality products, excellent customer service, and affordable prices.
Bathroom Supastore
Yrityksen kirjoittama
Yhteystiedot
Unit 26A, Pant Industrial Estate, CF48 2SR, Merthyr Tydfil, Yhdistynyt kuningaskunta
- 0330 056 8555
- sales@bathroomsupastore.com
- bathroomsupastore.com
4,6
Erinomainen
2 t. arvostelua
On vastannut 100 %: iin saamistaan huonoista arvosteluista
Vastaa yleensä 24 tunnin sisällä
Kuinka tämä yritys käyttää Trustpilotia
Tutustu arvostelujen ja arvosanojen lähteisiin, pisteytykseen ja moderointiin.
Great bath panel
Great bath panel, fast delivery, very well packed and arrived in perfect condition.
6. marraskuuta 2024
Vastaus yritykseltä Bathroom Supastore
Thank you so much for taking the time to write a lovely review.
Many thanks
Bathroom Supastore
A work of art mirror!
A Supa site! Found our dream mirror for our en suite renovation. Transformed the space and sure gives the room the wow factor. So delighted with the mirror. A work of art as well as very practical! Just LOVE!!
10. heinäkuuta 2024
Vastaus yritykseltä Bathroom Supastore
Thank you so much for taking the time to write a lovely review!
Many thanks
Bathroom Supastore
Very good service and helpful on the…
Very good service and helpful on the phone and by email.
28. lokakuuta 2024
Vastaus yritykseltä Bathroom Supastore
Thank you so much for taking the time to write a lovely review.
Many thanks
Bathroom Supastore
Speedy delivery and clear on site if…
Speedy delivery and clear on site if products in stock.good communications and delivery notification good
On downside,the delivery was made in.a.van with no tail lift and no drivers mate.the shower Cubicle weighed well over 50kg and required 2 people to get it of the van.fortunately a currys delivery.driver mate helped him get it off.we nearly turned him away.have a tail lift and a drivers mate when it's necessary please
I want to make it clear that bathroomsupastore were very good,it was the courier who handle the goods delivery badly
5. marraskuuta 2024
Oma-aloitteinen arvostelu
Vastaus yritykseltä Bathroom Supastore
Thank you for taking the time to leave a review.
We are saddened to learn of your experience.
We do notify all our customers with detailed delivery information to ensure they are prepared to receive delivery of large heavy items.
We are very sorry for any issues caused and please do contact us directly if you need anything further.
Vastaus yritykseltä Bathroom Supastore
Thank you so much for taking the time to write a lovely review.
Many thanks
Bathroom Supastore
Helpful staff
15. lokakuuta 2024
Vastaus yritykseltä Bathroom Supastore
Thank you so much for taking the time to write a lovely review.
Many thanks
Bathroom Supastore
Helpful, polite efficient.
Very helpful and prompt in reply to initial enquiry. Delivery on time. Item in good order. Would definitely recommend.
15. lokakuuta 2024
Vastaus yritykseltä Bathroom Supastore
Hi Peter,
Thank you for taking the time to write this lovely review.
Kind Regards,
The Bathroom Supastore Team
Wrong height shower door delivered
I ordered a 1850 high shower door as specified on their website, specifically because due to a sloping ceiling that was the height restriction. The shower door arrived today but it was 1900 high so would not fit. They say the 1850 high door is no longer available, and admit that their website description was wrong.
So I waited in for nothing and now have to wait in again for the door to be collected.
They say they will refund but only AFTER the door has been collected. I asked whether there would be some compensation for the inconvenience and they said "no". So I now have the hassle of sourcing another door at 1850 high, and my shower room work is delayed until I can get a better company to supply a door.
This company really needs to get its act together and make sure that products it delivers are as specified. All very annoying...
18. lokakuuta 2024
Oma-aloitteinen arvostelu
Vastaus yritykseltä Bathroom Supastore
Hi Peter,
We are very sorry you didn’t receive what you expected and hope you will accept our sincerest apologies.
We would never intentionally send any goods that are incorrect and have taken steps to address this with our developers.
If you wish to discuss this further, please do contact me. Evan
Great service
Great service. I ordered Shower tray and enclosure a month back with express delivery. Product delivered on time. Later in the evening, I found a crack on the shower tray. I called back to report the issue and I have received another shower tray in 2 days without any issue. Defo recommended.
20. syyskuuta 2024
Oma-aloitteinen arvostelu
Vastaus yritykseltä Bathroom Supastore
Good morning,
Many thanks for taking the time to write a lovely review.
We really appreciate the positive feedback.
Kind Regards
Bathroom Supastore
Real People
Actually able to speak to a real person, Evan, who rang me back when he said he would. He expedited a part I had forgotten to order and sent me a message and a picture to confirm he had done so.
Exceptional service not found in many other companies.
20. syyskuuta 2024
Vastaus yritykseltä Bathroom Supastore
Dear Ms Rafferty,
Thank you so very much for taking the time to leave a review. We strongly believe that being able to speak to a real person is very important and we are so glad this has been beneficial to you.
Thank you once again for your time.
Kindest regards
Bathroom Supastore
Great prices and prompt delivery thanks
27. syyskuuta 2024
Oma-aloitteinen arvostelu
Vastaus yritykseltä Bathroom Supastore
Thank you so much for taking the time to write a lovely review.
Nice item and delivered on time
Nice item and delivered on time, a good service from start to finish
16. syyskuuta 2024
Vastaus yritykseltä Bathroom Supastore
Thank you so much for taking the time to write a lovely review.
Fantastic customer service and…
Fantastic customer service and delivered as advised
6. syyskuuta 2024
Vastaus yritykseltä Bathroom Supastore
Thank you so much for taking the time to write a lovely review.
The bath I ordered arrived in time
The bath I ordered arrived in time, but in spite of very good packing, had a small broken but on the edge, we think from before it left the factory. However, the response and refund were very prompt
3. syyskuuta 2024
Vastaus yritykseltä Bathroom Supastore
Dear Customer
Thank you for taking the time to write a review and we are really sorry you had an issue with the bath. The bath was thoroughly checked prior to dispatch but unfortunately items can be damaged in transit due to their fragility. we sincerely apologise for the inconvenience and glad our team responded quickly to issue a refund.
Kind Regards
bathroom Supastore
The order and delivery went very…
The order and delivery went very smoothly. Quick delivery, haven't installed the shower set yet so cannot say much but the set looks very nice and expensive. I can recommend the shower set.
15. elokuuta 2024
Vastaus yritykseltä Bathroom Supastore
Thank you so much for taking the time to write a lovely review.
Only website that had what I was looking for
Needed a 1200x1200 shower tray for our new ensuite. Every other website was selling designer ones for almost £1000. Bathroom Supastore had a good looking one for less than half the price of other stores. The order and Delivery went without a problem, and our builders said it was really solid and good quality for the money. So can't fault them!
15. elokuuta 2024
Vastaus yritykseltä Bathroom Supastore
Thank you so much for taking the time to write a lovely review.
Excellent service and fast delivery
Excellent service and fast delivery. Really pleased with my new bath and can't wait for it to be installed!
12. elokuuta 2024
Vastaus yritykseltä Bathroom Supastore
Thank you so much for taking the time to write a lovely review.
Driver gave me other peoples orders.
Package safely delivered (it was one of very few bathroom packages which didnt have a massive hole in it). But driver only delivered to the door. Refused to bring large item into the apartment and left me to bring it upstairs. Driver also gave me other random items presumably other orders including a sink waste pipe and door handle.
6. elokuuta 2024
Vastaus yritykseltä Bathroom Supastore
Thank you for taking the time to write a review
We are very sorry to hear of your experiences with the delivery company
We emailed all the delivery details prior to shipment to provide all the detailed information. This is to ensure our customers are ready to accept large heavy palleted deliveries.
We always aim to provide a great service and we did prepare the goods very quickly, which were delivered within 3 days on the standard service.
However, we were glad to read that you received the goods we dispatched in good condition.
Many thanks.
Ordering on line was easy
Ordering on line was easy, delivery arrived as promised and very happy with product, excellent quality.
12. elokuuta 2024
Vastaus yritykseltä Bathroom Supastore
Thank you so much for taking the time to write a lovely review.
I ordered a 760 x 1200 with 8mm glass shower enclosure
I ordered a 760 x 1200 with 8mm glass shower enclosure, it was delivered by pallet line the very next day.
Once opened, it was all well packaged and made from good quality materials.
So, in short, excellent product, fast delivery and priced competitively.
31. heinäkuuta 2024
Oma-aloitteinen arvostelu
Vastaus yritykseltä Bathroom Supastore
Thank you so much for taking the time to write a lovely review.
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