Hello!
We're very sorry to hear that you are facing this challenge.
We understand that problems with transactions could be very frustrating to overcome as they can be delayed, and processing times may increase due to factors beyond our control. However, please do not worry, ensuring a secure, fair, and engaging gaming experience is our top priority.
As we check, we can see that your task about the disputed transaction is already in process by our administration and is regularly being updated. We encourage you to kindly continue the correspondence about this task in the request, as Administration has the authority to solve them.
Regards,
Batery