Baofengradio Arvostelua 

Ordered a radio which of course wasn’t coming from their “UK” warehouse. Given a Royal Mail tracking number which still states now that they are waiting for the item. Emailed customer service who refused to provide the international tracking number and just asked me to wait another few days. On further pressing they stated that it’s on its way the country of destination. I’m sure it will arrive and be fine but I do not like that they try and keep it so secret on where your item currently is.

There were some delays on the response via e-mail.
I had to wait 1 extra month for the other half of my order to arrive.

I bought a UV-5R which arrived working as expected. I was worried as the shipping info only said shipping without any tracking info but it did arrive 9 working days later. Seems to have shipped from China.

Great Radios, well built great delivery, easy to use

Service OK, quick to take payment, then slow to process, but once Royal Mail finally have the item, delivery is OK. I can only imagine the company lie when they say dispatched, and it's a week or so later once they physically do.

This latest order from them was for a pair of UV82 radios; each one is from a different manufacturing batch as the shells are slightly different and the led screen illumination are different brightness and shades of purple.
The unacceptable shocker was the quality of the included UK plug adapter. It was so poorly made that none of the contacts actually gripped the power adapter pins, the plug began arcing as it barely touched the pins. I had to dismantle each socket adapter and bend all the contacts to get them to make a positive connection with the power adapter once inserted. Truly shocking (almost, but definetly a fire hazard at least)
I'm sourcing two safely manufactured socket adapters, then the ones that were provided will be smashed with a hammer and thrown away to make sure nobody else can use them and risk causing a fire.

I placed an order in 7-July and 8th of July I was told the order status has changed to shipped. I am yet to receive the order on the 18th of July with the tracking number. No number to call. This is one of the worst services ever. Order number: 14405

UPDATE 20/06/23: The radios are yet to arrive but having looked at the tracking details they provided it appears they sent them to the wrong address on purpose, knowing i no longer live there. As I have refused to lie on this review they are now refusing to reimburse me for the P&P to send the broken radios to them. Trading Standards report will be informed asap.

UPDATE 08/06/23: They now claim to have posted the replacement radios to me. However they are still refusing to adhere to UK law and reimburse me for the P&P. They are holding it to ransom and attempting to bribe me to change this review to a 5 star.

I have reported this to Trust Pilot who are investigating.

Having ordered over 20 radios 2 of them didnt work. I contacted Baofeng in July 2022.

They asked for footage of the radios not working, they struggled to watch the different video in the multiple formats, each time they claimed the file didnt work, until i used my professional youtube channel to link it to them (september 2022). After that they asked for the CHIRP file.

They then eventually accepted the radios were faulty. I paid for them to be sent back to their UK site in November 2022. I had assumed two replacement radios would be sent to me, nope. They they then sent them off to China for assessment.

Every few weeks I would email to check. Eventually in APRIL 2023 quoting the consumer rights act they responded that the radios had been found to be faulty and that they had lost my details???

They then required me to pay for PnP to have the returned, i informed them that due to the consumer rights act they are required to pay for the PnP, after many emails going back and forth. They then eventually agreed to send back to the repaired radios to me.

Its now 11 months later and I am yet to receive the radios.

The customer service is so slow and shocking, i wont be ordering from them ever again.

Radio did not work. No response to emails about this issue.

Love it it’s does what it says on the tin

Quick delivery good promotion. Nice bit of kit.

An amazing radio for the money, a ham licence is needed to make the most of radio, but monitoring is allowed. I have great fun listening to the space station at it passes over. There are loads of Youtube videos to learn how to program channels.

I have bought over 30 UV-5R radios + some accessories over the last 24 months and delivery is prompt and support is good so I highly recommend Baofengradio.

Supposed to be Baofeng UK, yet Radio shipped from China and took forever to get here. The radio is decent, though.

Unfortunately last time you can see a lot of chinese counterfeit of chinese counterfeit. So it is not a meaningless question where to buy original Baofeng.
Good things is that this shop sale original Baofengs.
Bad thing that instead of UK/German or even EU they located in Hongkong and ships from there.
As result it is not fast (for me shipment to ireland took about 2 weeks).
Plus is that at least for me I didn't need to pay Ireland VAT.
So if you not hurry and want to buy original Baofeng you can choose this shop.
If you need it fast you can buy it locally for 1.5 of price or if you want to save a money you can play a gamble buy it on Ali :)
P.S. They handled my order a bit incorrectly. I ordered UV9R + programming cable. They sent me UV9R + programming cable + headset. So thank you for this gift ! :)

Steer clear. I too have been sucked in by these fakers. Fake UK shipping number. Royal Mail have no knowledge of shipping number issued. This is how they are all driving around in super nice cars. Just your typical communist thief. Took the money and ran.......

Waited to long for delivery and radio to difficult to set up

I am a little annoyed about this situation but in all honesty its my own fault as I should have come here first.

I ordered a UV-5RT radio off this website on Friday 17th March because the company advertises under a UK website address and states 3-9 days delivery.

On Saturday 18th March the status of my order changed from 'awaiting fulfillment' to 'shipped' which I thought was a good sign.

As of today (21/03/23) the tracking number I have is not showing up on the Royal Mail tracking system which leads me to believe that the radio is either a) not actually shipped or b) coming from somewhere abroad.

If the latter is the case then I have a sneaky suspicion I will end up having to pay VAT and import costs to receive this radio. This whole situation is misleading as the website gives the impression that you are dealing with a UK company.

I will be leaving this rating at 1 star until / if the radio actually arrives and will then come back to this review.

UPDATE: Package arrived on 27/03/23. I have updated my rating to 4 stars because the radio arrived well packaged and in working order.

I have deducted a star because I do think the fact this company presents itself as a UK based company when in fact it is delivering direct from Hong Kong is a bit of a dishonourable business practice.

Another note of point is that although Baofeng claimed they had shipped my order on the 18th a quick check on ordertracker.com revealed that they did not in fact hand the parcel over to a courier until 3 days later.

Would I use this company again? Yes because although some of their practices are a little misleading the item arrived in good condition and was as advertised

edited for grammar errors

Item doa after charging battery per common sense and instructions it failed to turn on sent them an email asking about a replacement or refund and was told could i take it to a repair shop (i dont drive and nearest one to me is good few hours drive) or could i try another battery the battery (1radio of said type) is fully charged 8v+ asked for a replacement or refund and so far no response back from them hopefully i can get a replacement or refund asap if not complaint will be getting filed to the bank to retrieve my money

Since posting review iv been contacted and told to pay £8 for a replacement (against the law) or return the item that i can grantee they will not re embrse cost of shipping (req by law) as they have allready wanted to break the law once stay well the hell away from them

Said return label iv been given is fraudulent what address is on the label does not match the address that shows up when scanned highly likely doing a redirection scam to avoid refund ie send it somewhere random claim they never got it and then not refunding me both trading standards and royal Mail have been notified i have statements from post office and picture proof it will now be left to my bank to deal with them as clearly they are doing everything possible to avoid sending a replacement/refund even if i do post said items back

When you deliver my last order, I may give you a more detailed rating.

What does: Awaiting Fulfillment mean?