Exceptional support service. I bought cocoa beans which had good quality. Unfortunately I found small living insects at the bottom of the package. Customs duty were bothersome, but I heard from Baobab... Näytä lisää
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Katso, mitä arvostelun kirjoittajat sanovat
BAOBABMARTにて、今回初めて商品を購入させていただきました。 今回カカオ豆とダークチョコレートのふたつを購入させていただいたのですが、私がカカオ豆しか届いていないものと勘違いしてしまい、お問い合わせにてショップへ連絡させていただきました。（私が住む日本では、一般的に植物・生ものと扱われるカカオ豆と、食品として扱われるチョコレートが、同じ袋に入れられて配達される事が無いのです。）... Näytä lisää
Yritys on vastannut
خدمة احترافية تواصل سريع مصداقية في البيانات، أنا من الكويت، استلمت الطلب بعد أربعة أيام، الحبوب كانت طازجة ذات قوام ممتاز تفوح منها رائحة الكاكاو المخلوطة بالنفاذية المميزة"مثل صفات نفاذية الخل تقريب... Näytä lisää
Yritys on vastannut
Baobab Mart might be the next big e-commerce giant springing out of West Africa. Browsing through the site was smooth and easy. I could search for specific items by category, like African food, spices... Näytä lisää
Yritys on vastannut
Yrityksen tiedot
- Online-markkinapaikka
- Afrikkalainen kauppa
- Maataloustuotteiden tukkuliike
- Skräppäysmyymälä
- Siementoimittaja
- Ostoskeskus
Yrityksen kirjoittama
At Baobabmart, we are dedicated to providing a seamless online shopping experience, specializing in offering authentic African products. Our platform showcases a diverse range of items sourced from the rich continent of Africa, including high-quality timber, bitter cola, succulent pineapples, and a delightful selection of African spices. With just a click, customers can immerse themselves in the vibrant culture and natural wonders of Africa. We take pride in curating our collection to highlight Africa’s diverse heritage and abundant resources. Each product is thoughtfully chosen to capture the essence of the continent, allowing customers to bring a piece of its enchanting charm into their lives.
Yhteystiedot
24-26 Arcadia Avenue, Fin009, N3 2JU, London, Yhdistynyt kuningaskunta
- +44 7351 543690
- hello@baobabmart.com
- baobabmart.com
4,4
Erinomainen
34 arvostelua
On vastannut 100 %: iin saamistaan huonoista arvosteluista
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Highly recommended
I ordered Organic Papaya Seed Oil. The ordering process was straightforward, and I received a confirmation email right away. Delivery was very fast (exactly 1 week), the item was well-packaged, and arrived in perfect condition. The product I ordered is of good quality. The high shipping costs are certainly a downside, but they’re to be expected when ordering from another continent. I’ll definitely order from them again!
8. huhtikuuta 2026
Oma-aloitteinen arvostelu
Exceptional support service
Exceptional support service. I bought cocoa beans which had good quality. Unfortunately I found small living insects at the bottom of the package. Customs duty were bothersome, but I heard from Baobabmart that from April 2026 on they have a center in EU which cuts or eliminates customs duty.
17. maaliskuuta 2026
Oma-aloitteinen arvostelu
Opravdu rychlé dodání 🙂👍
29. tammikuuta 2026
Oma-aloitteinen arvostelu
Great product
Great product. Shipping was fast. Thank you Baobabmart
8. tammikuuta 2026
Oma-aloitteinen arvostelu
Vastaus yritykseltä Baobabmart
Dear Sahara,
Thank you so much for your feedback. We are thrilled to hear that you are happy with the product and that our delivery team was able to get it to you quickly.
Providing a fast and reliable shopping experience is very important to us, and your feedback lets us know we’re on the right track. We look forward to serving you again soon at Baobabmart!
Best regards,
Baobabmart Team
Im disappointed
I live in Italy.
I paid €57.72 for the product, €46.06 for shipping, (it was a surprise for me but) I paid €47.58 for customs clearance, a total of €146.38.
And surprise arrived the goods weighed it, it was supposed to be 2 kg but it was 1975gr, 25gr are missing.
When you spend more on shipping than the product, but they sell you a product not as in the description is annoying and unreliable.
I know that weights can have some diversity in weighing, but 25gr is too much for a business like Baobabmart, I trust that my weight is accurate, since it has never failed me.
I'm disappointed.
13. tammikuuta 2026
Oma-aloitteinen arvostelu
Vastaus yritykseltä Baobabmart
Dear Mame Diarra Ndiaye,
We are truly sorry to hear about your disappointment regarding the additional costs you encountered. We understand how frustrating it is to face unexpected charges.
We would like to clarify that the €47.58 customs clearance fee is not a charge from Baobabmart, nor is it collected by us. These are official fees imposed by the customs officers in Italy. While we ship to Italy frequently without our customers facing these charges, customs authorities occasionally choose to apply duties at their own discretion upon arrival. Because these are government-mandated fees, we have no way to predict or control them beforehand.
Regarding the 25g weight difference, we sincerely apologize for the discrepancy. We aim for 100% accuracy in our descriptions and will share this feedback with our fulfillment team to ensure our scales and packaging are perfectly calibrated.
We value your support and are deeply sorry that these external government fees impacted your experience and your total spend. We hope the quality of the product itself meets your expectations.
Best regards,
The Baobabmart Team
I found a product here that was hard to…
I found a product here that was hard to find elsewhere. I made my purchase, and it arrived swiftly. The item matched the description and my expectations!
6. tammikuuta 2026
Oma-aloitteinen arvostelu
Vastaus yritykseltä Baobabmart
Dear Latoya,
We are so glad you found exactly what you were looking for! It is wonderful to hear that the item matched your expectations and the description perfectly.
We pride ourselves on offering a unique selection and ensuring that our shipping is as swift as possible for our customers. Thank you for choosing Baobabmart and for taking the time to leave such a kind review.
See you again soon!
Best regards,
Baobabmart Team
The delivery went great and fast.
3. tammikuuta 2026
Oma-aloitteinen arvostelu
Vastaus yritykseltä Baobabmart
Hi Luam,
Thank you for the review! We are glad the delivery was fast and met your expectations. We appreciate your support!
Best,
BaobabMart Team
Ik zocht al een hele tijd achter dit…
Ik zocht al een hele tijd achter dit product. Dank zij jullie, is het veilig en correct tot bij mij thuis geraakt. Ik kan het iedereen aanraden.
29. joulukuuta 2025
Oma-aloitteinen arvostelu
Vastaus yritykseltä Baobabmart
Hi Matthijs,
Thank you so much for the 5-star review! We are thrilled to hear that we could help you find the product you’ve been looking for. It is great to know that your package arrived safely and correctly.
We truly appreciate your recommendation!
Best regards,
BaobabMart Team
Product great, but horrible taxes
The product was already great. And the time since I demanded it was fast. Just the worst thing was that apart from paying for the product and shipment taxes, they made me pay another 28 euros for the customs at the airport.
I spent 90 euros in a product of 30 euros.
1. tammikuuta 2026
Oma-aloitteinen arvostelu
Vastaus yritykseltä Baobabmart
Hi Jorge,
Thanks for sharing your thoughts. We completely understand your frustration regarding the extra fees; nobody likes surprise costs!
We want to assure you that this fee didn't come from us; it was an import tax charged by the Spanish government. It is entirely out of our control and varies from package to package. We have shipped to Spain many times without our customers being charged, but it appears that customs charged this specific shipment.
We appreciate that you love the product itself, as the extra cost was a government tax and not something we could prevent.
Best regards,
Baobabmart Team
The shipping is both speedy and…
The shipping is both speedy and dependable, and the customer support is outstanding.
31. joulukuuta 2025
Oma-aloitteinen arvostelu
Vastaus yritykseltä Baobabmart
Hi Brandon,
Thanks a million for the fantastic feedback! We know how important it is to receive your items quickly and reliably, so we are thrilled to hear that we've hit the mark. It is also wonderful to know you had a great experience with our support team. We’re always here to help!
Thanks for choosing us!
BaobabMart Team
I'm extremely grateful for my…
I'm extremely grateful for my experience with the Baobab Store. My package arrived punctually and everything was handled perfectly, including the additional courtesy they extended to me. I didn't incur any unnecessary customs charges, which was fantastic. I've now discovered my go-to place for purchasing African foods. Thank you, Baobab Store!
29. joulukuuta 2025
Oma-aloitteinen arvostelu
Vastaus yritykseltä Baobabmart
Hi Yolanda,
We are extremely grateful for your kind words and your feedback. Ensuring punctual delivery and a smooth experience is our top priority, so we are delighted to hear that everything was handled perfectly.
We are also glad that the shipping and customs process was seamless for you. Thank you for choosing BaobabMart Store. We look forward to serving you again soon.
Best regards,
BaobabMart Team
Tota la família està gaudint del vostre…
Tota la família està gaudint del vostre deliciós cacao. Extraordinari gust, en profunditat i aroma. Gràcies pel treball ben fet, sense cap mena de dubte repetirem ;-)
16. joulukuuta 2025
Oma-aloitteinen arvostelu
Vastaus yritykseltä Baobabmart
Hola Igor,
Moltes gràcies per aquestes paraules tan amables! Ens fa molt feliços saber que tota la família gaudeix del nostre cacau. És un plaer llegir que valoreu el gust i l'aroma extraordinaris.
Gràcies per la confiança, us esperem aviat! ;-)
I ordered the Mambo chocolate and I am…
I ordered the Mambo chocolate and I am completely satisfied with my purchase. The order arrived quickly, well packaged, and exactly as described. The chocolate is absolutely delicious, with an authentic taste and excellent quality.
It’s rare to find products that are this good and true to their origin. I will definitely order again and highly recommend it. Thank you for the great service!
17. marraskuuta 2025
Oma-aloitteinen arvostelu
Vastaus yritykseltä Baobabmart
Hello Estelle,
Thank you so much for this wonderful review! We are thrilled to hear that you enjoyed the Mambo chocolate and appreciated its authentic taste. We take great pride in ensuring our products are true to their origin and packaged securely, so your feedback truly makes our day. We look forward to serving you again soon!
迅速かつ丁寧な対応に感謝いたします。
BAOBABMARTにて、今回初めて商品を購入させていただきました。
今回カカオ豆とダークチョコレートのふたつを購入させていただいたのですが、私がカカオ豆しか届いていないものと勘違いしてしまい、お問い合わせにてショップへ連絡させていただきました。（私が住む日本では、一般的に植物・生ものと扱われるカカオ豆と、食品として扱われるチョコレートが、同じ袋に入れられて配達される事が無いのです。）
その際、問い合わせの連絡を送ってから1分以内にお返事を頂き、まずそのことに驚きました。問題が起きている可能性がある場合に、早急に対応しようとする姿勢に私は感動し、嬉しく思いました。
そしてその対応もとても丁寧なもので、私が日本の郵送スタイルと違うことで勘違いしてしまった事に、寧ろサポートの方が謝罪して下さり、私のこの意見をお知らせするとまで仰って頂けました。
この親切な対応と、顧客の体験をしっかり聞いて取り入れようとする姿勢は私の心に深く刻まれました。
またいつか絶対に、ショップを利用させて頂こうと思えました。
本当にありがとうございます。
13. marraskuuta 2025
Oma-aloitteinen arvostelu
Vastaus yritykseltä Baobabmart
Dear Himeka Teruya,
Thank you for this wonderful and heartwarming review. Although we surprised you with the difference in packaging compared to Japan, we are pleased that the issue was resolved safely and that you were satisfied with our chat support.
Your words about being moved by the 'reply within 1 minute' and our support that stood in the customer's shoes are the greatest encouragement for all our staff. We will continue to strive for kind and polite service so that customers can shop with peace of mind.
We look forward to serving you again! Thank you so much for trusting BaobabMart
They were very positive.
They were very positive.
It was a good experience.
I'm happy to handle them.
11. marraskuuta 2025
Oma-aloitteinen arvostelu
Vastaus yritykseltä Baobabmart
Hello Qasem,
Thank you for your feedback! We are glad to hear that you had a positive experience with us and that everything went very well. We appreciate your feedback and look forward to working with you again.
J’ai passé commande
J’ai passé commande , la livraison a été rapide. Rien a été abîmé , je recommande fortement !
Ils sont aussi très réactif si nous avons des questions
13. lokakuuta 2025
Oma-aloitteinen arvostelu
Vastaus yritykseltä Baobabmart
Bonjour Kardiatou,
Merci infiniment pour votre retour ! Nous sommes ravis d'apprendre que la livraison a été rapide et que tout est arrivé en parfait état. Chez BaobabMart, nous mettons un point d'honneur à être réactifs pour nos clients, donc votre commentaire nous touche beaucoup. À très bientôt
Das war einfach perfekt!
1. lokakuuta 2025
Oma-aloitteinen arvostelu
Me encanta el trato
Me encanta el trato
Gente de confianza
Estoy muy contenta con ellos
10. syyskuuta 2025
Oma-aloitteinen arvostelu
I am so thankful for the experience I…
I am so thankful for the experience I had with baobab store. I got my package on time and everything went smoothly, even the extra favor they did for me. I didn't have to pay any un necessary custom duty. And for that, I have found my store to buy African foods. Thank you baobab store.
3. syyskuuta 2025
Oma-aloitteinen arvostelu
Vastaus yritykseltä Baobabmart
Thank you so much. We are delighted to learn of your positive experience with Baobabmart and to hear that your package arrived promptly. It is our responsibility to assist with customs duties, ensuring that you can enjoy your African food products without any inconvenience.
Excellence
Excellent product and excellent customer service!
13. elokuuta 2025
Oma-aloitteinen arvostelu
Vastaus yritykseltä Baobabmart
Thank you so much, Paulo! It is gratifying to learn that you are pleased with our product and the level of customer service provided. We anticipate the opportunity to serve you again in the future.
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