Bambookings Arvostelua 46

Absolute fabulous Team always meet my needs outstanding service very friendly and welcoming staff definitely recommend if you’re looking to do out the garden or just get a new plant as a gift. Great prices also better than anywhere I’ve been and I’ve been to a few places ha ha…

I was scammed twice by this seller.
My advise is to stay away.
I wanted to buy bamboo that will serve as a screening fence in my garden and is non invasive clumping bamboo.
First they sold me bamboo that after 3 years turned to be some dwarf variety. They I paid £300 for the replacement but it looks like like nothing on the picture they advertised. Instead of dens plants I received something that has only few stems. I contacted seller but they are not responding.
Dear seller if you planning to replay here with some copy past generic response I suggest to read two messages I sent you on eBay otherwise I escalate this to Small Claim Court.

Here is my response to sellers response below since there is no option to reply to a reply on Trust pilot.

Thank you, Bamboo Kings, for responding here. I have been waiting for your response on eBay since the 15th of May. I am happy to bring this into the public eye so your future customers can have a clear insight into your business practices and how you treat your clients.
1. I sent you a message on eBay nearly two weeks ago, on the 15th of May. Why did you completely ignore it and only respond to me once my complaint became public?
2. Trying to blame your customers for the poor quality of the items you deliver is unprofessional, to say the least. If you list an item on your website, it should look exactly as described.
3. The fact that I tipped your team as an expression of gratitude for their hard work has absolutely nothing to do with the quality of the bamboo you delivered. To be perfectly honest, hiding behind your employees reflects very poorly on you. As the head of this company, you should take full responsibility.
4. It is true that you came and dug out the plants you sold me three years ago, which turned out to be the wrong variety. However, please bear in mind that you originally sold me 4 small plants for a total of £59. What you removed from my garden had grown into 9 fully mature nourished plants. Now, you are selling those same plants on your website for £80 each.
5. You claim you could not have done more. I can suggest what you should have at least done: provide plants that actually match the advertisement picture. Instead, what I received was a version that looks like had been trimmed down by more than 50%. Having In mind you already made a mistake you should take extra care to deliver something that match the description.
6. Finally, please bear in mind that because of your mistakes, I have lost three years of growth and now have to start my privacy screen completely from scratch.

Here is 2nd response:

- Yes, missing messages from your clients by nearly 2 weeks is something that should not happened I agree. This may lead to more escalation.
- To save yourself more surprises in the future I would suggest to tighten you selling procedures.
- Saying that " as a good will gesture we still rectified the issue with more established plants" is not accurate. I bought this plants from you for £300.
- What time will you be here on Monday to dug out those plants. I assume you are referring to Monday 25th? Kind Regards

Here is 3rd response:

No, thank you. No need to bringing more bamboos. Just remove those four on Monday and process full refund.
Have a great weekend.

Changed my review, I never recieved my order sadly. It got lost in transit but according to Klarna my refund is on the way. Thank you.

Bought a large olive tree - online, questions answered quickly and more info supplied when asked, fast dispatch (same day - as purchase) - tree delivered on pallet - really secured and wrapped in packaging for protection - perfect and would highly recommend

Received delivery of 2 tall golden bamboo plants, absolutely made up, would highly recommend.

I have just had 6 bay trees and an olive tree delivered .
They are all so healthy ,better than I expected and excellent prices.
Staff were really helpful when I was making decisions.
More than happy

This company is amazing! They pack their plants superbly, postage is quick & the Bamboo plants I bought (x6) were all over 6ft tall, green, healthy & with plenty of rootball, new shoots & amount of canes. Wonderful for instant privacy screening! Better quality, far taller & bigger than anything you'd get from the garden centre & for half the price. I was worried about buying Bamboo during November but once planted, they lay dormant & are looking ok 👍 🍃 so I bought 2 more! Thank you #BambooKings, your plants are fantastic & your customer service is above & beyond! 5🌟 sellers!

Informative and reliable - l was nervous buying online without seeing the bamboo, however communication was great over the phone and text, pictures were sent before l ordered. Good delivery time and packaged well. Would definitely use again.

I ordered 6 x 2m Red Robin. Luke waa very patient with all my questions! When I explained about limited access for delivery, without me asking, he arranged for van instead of lorry delivery which made it so much easier for me. Plants are healthy and as described and I would definitely buy again. Highly recommend

Purchased 2 6ft olive trees and 4 tall conifers, great items and really pleased, quick delivery and would thoroughly recommend company and excellent prices compared to other nurseries overcharging! Many thanks

Excellent all round, can’t fault anything. Communication great, helpful at the nursery and a fantastic olive tree to boot. Very good prices, quality plants. My wife was delighted!
Would definitely use again.

Won't give me a refund d on a diseased plant. The plant arrived looking not healthy. The new tips of the Photina had turned black, other leaves were curled in in themselves and the rest of the tree was covered in a spots. I checked and it looks like it has a fungal disease. Bamboo kings said they would send a courier for it and contact the supplier. Supplier said there was nothing wrong with the plant. You just need to take one look at it to know it's a sick plant. I am extremely disappointed. They won't give me a refund until the plant is collected. So are they not collecting it so they don't have to pay me?

Excellent service and fast delivery. Plants arrived very well packaged and looking very healthy. Very good price too.

Received my green bamboo today one day early as well looks in excellent condition

Fabulous plants and fabulous people.
I only needed one olive tree but will be going back for other plants. Beautiful condition plant, no issues. Recommend

I recently contacted this company for two Red Robin trees. It was not their usual size of order, but Luke and his team were so accommodating and helpful throughout.

They allowed me to visit their premises and choose the trees in person, which made such a difference and meant I could get exactly what I needed.

It was a real pleasure buying from them. The quality of all the trees and plants they had in stock was outstanding, and my Red Robins are in fantastic condition.
Excellent service, lovely people, and great prices too.
Thank you to Luke and the team.

Bought on eBay , spent almost £200 on bamboo and recieved a bag of £5 logs . Seem largely uninterested , communication very low. stated they would post again then I heard nothing . Awaiting eBay taking action.

Very pleased with secure payment and quick delivery .would purchase again.

Highly recommend them plants come well packaged

I had a great experience from initial enquiry to delivery. I ordered 14 Photinia Red Robin for my garden hedge which were of excellent size & quality as well as 4 camellia all for a very good price. Luke was extremely responsive and helpful throughout and the Pallet company delivered them well packaged & on time. I would highly recommend purchasing from Luke's company Bamboo Kings which I found through Facebook Marketplace.