Bairstoweves Arvostelua 

So many things went wrong when I bought a property put on the market by Bairstow Eves (London/Stratford branch).

When I tried to renegotiate with their agent Paige Miller after getting my surveys back, she ignored me for 9 days and I had to threaten with the Ombudsman after 4 ignored outreaches.
This escalated to a call with Ian Merchant (manager) which berated me on the phone. The kind of call where "with all due respect" is said so often that the lack of respect was very evident.
They would not renegotiate without me handing over the survey. When I did, I was first berated, then offered a 5k concession, but when I tried to accept it the following day, the offer was off the table. The only concession I got was the washing machine and fridge that I was assured was included during viewing anyway, and my initial offer was already repeating this assumption. So I did get no concession at all.

In the morning of completion, Edina Nistor ("sales progressor") rang me. She told me the owner was still packing the last "couple of things" but, so she said, they'd be done by 6pm, and she clarified this multiple times for me. Whether this was okay for me she asked. I thought she asked if we could delay completion until 6pm so I agreed. Apparently I was giving my go-ahead for completion even though the realtor knew the property was still occupied, violating the sales contract. My solicitor was not notified and they completed without me realising. So now I was in possession of a property with people and things still in it.
I phoned them multiple times and they assured me, the owner would be out by 6. I came to their office for key exchange and demanded a mobile number, because their office conveniently closes at 5:30 - half an hour before the deadline. I had to ask 4 times until I got one - Edina claimed multiple times I could ring the office even though it was after hours.
At 6pm I was at the property and the owner was nowhere near the stage of being done. Stuff everywhere. They did not even have a removal company. I called Paige and she told me "well the property is yours, there's nothing we can do about this". Which had been the case for the whole day already, this was all theatre.
The old owner moved out around 11pm but didn't leave it according to the contract. I had to spend three days removing curtain structures (which should've been removed) and still need to throw away other leftover stuff that the "man with van" did not take away. In the loft, the previous owner left me a big, old, rusty water tank that I need to pay £700 to get removed professionally.

The previous owner also told me on the day that she tried to reach the realtor multiple times and asked for more time to move out. They did not care and at the same time told me that the owner would be done in time. Or, in plain English: They lied to my face and did not do their job.

This is all to say that Bairstow Eves did not do their due diligence. They accepted that the previous owner would move out on the day of completion without a removal company. They knowingly accepted contract violation just to complete on the day, rather than communicating with both parties. They did not check the property for conditions of the contract. They tricked me (yes I mean tricked) into completion by leaving ambiguous what I was agreeing to. They deliberately chose a time after office hours so they could be out of the loop.

I will never use their services again and would encourage others to do stay away.

Unfortunately not a great experience with Bairstow In Kirbky-In-Ashfield. Of course they are very polite and all that, but I have to report that I believe they are responsible for a house sale falling through. What should of been a minor/nothing complaint from a neighbour was ignored for around a month despite them receiving daily phone calls and e-mails. Eventually when the pressure was too much for them to ignore they decided to contact the buyer in the closing stages rather than myself, which scared him off. I then had to chase up what was happening as they firstly ignored me and then denied knowledge of any complaint at all - acting as if i was bringing the news to them after I found out through the buyer coming to my home telling me it's off. The 'problem' could of easily be averted between me and the neighbour had I been told.

I'm sure it's just incompetence rather than malicious, but just be careful as they'll lie and pretend lack of knowledge on things rather than being honest and reactive.

They still had the audacity to charge me £190 to stop listing after I of course decided to use another agent. Very disappointing, but I'm sure some sales go through without a hitch.

Kevin Velaj worked so hard for us with great advice, honest valuation and excellent communication.

L I sold a house and they over estimated the fees and tried to charge me 8 grand. They are dirty don’t touch them. They have very good lawyers as well that will play the game. Avoid this headache.

To all landlords leave them as soon as you can. These people don't listen to landlords. They done investigate. They only work to pass on cost to landlord. They dont care if the property is damaged or not been looked after. They even done care if tenant is in breach of tenancy agreement.

I have used Bairstow eves to manage my property for the last two years. However the deliverables that were set out when signing the agreement were not met, from increasing rent annually according to market rent, to making sure that licenses were in place throughout the two year let. I have both times went out and got the gas certification and then sent it over to them myself, this was a managed service and Ideally they should have provided this service if not a reminder at least.

3 months ago, I had asked for Bairstow eve to cancel my contract so I could manage the rental myself. After emails back and forth and now being ignored I am still being charged for an expensive service which I no longer want. I would not recommend the management service as it is pointless, collecting rent and their charges seems to be the only thing they are good at, which seems to be a centralised process rather than dependent on the branch it self.

I have been looking for house on zoopla and came accross few properties which belongs to bairstoweves,intially they were saying viewing are unavailable then later on they don’t even answer phone and when they answered they were showing properties only which they want to show and not one we want or shown available.One of the most vulnerable experience staff don’t care they don’t come back to you i would never want property from them

Sutton in Ashfield Office

Many Thanks to everyone involved in the recent sale of my property over the past two months.

A suitable buyer was found within 15 days, achieving above the initial asking price.

On every occasion that I engaged with anyone from Bairstow Eves they were always polite, helpful, professional, knowledgeable, and genuinely enthusiastic!

Claire Reene of Folkestone branch was a pleasure to deal with, property valuation was spot on; found a buyer pretty quickly and she worked hard to get completion of the over the line when solicitors were slow and unresponsive.

I don’t hesitate to recommend her and this branch.

If you're looking to sell your home, I would strongly advise against using Bairstow Eves Braintree.

After 8 weeks on the market, we had received just two viewings. When I raised concerns about the lack of interest and requested better communication, the correspondence actually became worse rather than improving.

Following viewings, there was virtually no feedback provided. Out of the two viewings we had, only two buyers gave any feedback at all regarding the property itself. It felt as though the property was simply sitting on the market waiting to be sold rather than Bairstow Eves actively trying to sell it.

The level of professionalism was also concerning. Incorrect information was provided regarding a potential extension, with viewers being told that previous planning permission had existed when this was not the case. There were even spelling mistakes in the online property listing, including "drivewat" instead of "driveway", which does not inspire confidence in the quality of the marketing.

Communication failures became a recurring issue. On one occasion, we received notice just 30 minutes before a scheduled viewing that the prospective buyer had cancelled three days earlier. As a family with two children under the age of three, we had already spent time tidying the house and left the property specifically for the viewing. The fact that nobody had informed us sooner was unacceptable.

The actual conduct of the viewings was equally disappointing. One viewing lasted only six minutes, suggesting very little conversation or engagement with the potential buyer. It became clear that very little information was being passed on about the property. During the most recent viewing, my mother-in-law was present and described the sales effort as virtually non-existent. In her words, the agent appeared to be there solely to open baby gates. The buyer was directing questions about the property to her rather than the agent, including questions about the driveway that had already been discussed with Bairstow Eves beforehand.

When concerns were raised with the branch manager, Jamie, about the lack of communication, poor marketing, inaccurate information, ineffective viewings and overall service, the response was simply, "What would you like me to do?" This was incredibly disappointing given the number of issues that had already been highlighted.

We were also misled regarding the contract terms. At the 8-week mark, we were told that we could leave after 12 weeks. However, when we contacted the branch again at 12 weeks, we were informed that a further 28 days' notice was required. This effectively tied us into a 4-month contract. Had we been told this clearly at 8 weeks when we specifically enquired, we could have made informed decisions. Instead, the situation felt dishonest and misleading.
One comment made to us was that "it's not about the amount of viewings, it's about getting the right people to view." However, we were never given any meaningful information about these supposed buyers. Who were they? What feedback did they provide? What interest did they show? We were simply left in the dark.

To summarise: two viewings in the first eight weeks, poor communication, inaccurate property information, cancelled viewings not communicated, minimal effort during viewings, spelling errors in marketing materials, and misleading information regarding contract terms. Throughout the process, it felt as though Bairstow Eves Braintree were waiting for a property to sell itself rather than actively working to secure a sale.

Based on our experience, they did not earn the commission they expected to receive from our property sale, and I would not recommend their services to anyone looking to sell their home.

The Clapham branch sales negotiator was late for the viewing and didn’t ask anyone from the office to notify us (15 minutes late). He had also double booked the appointment, the entire booking was a bit of a disorganised mess. There was a fair bit he wasn’t aware of and generally wasn’t that helpful. The specifications I gave weren’t followed in the viewings. I was ignored when asked if I wanted a broker and my contact information was shared when I had asked for it not to.

Bairstow eves Billericay
We have been through a difficult process in selling a property but the exemplary approach and professionalism of Matthew Davies and Tina Fernandez helped considerably in achieving sale completion. The team at Billericay is a credit to the company.

(Mansfield/Mansfield Woodhouse branch) Very bad at marketing, lengthy periods with no viewers. Twice Arranged viewings too far in advance meaning that potential buyers found another property in the intervening ten days or so. Only listed the property on one online platform when several others are available.
Out of desperation I used the lettings dept to let out the property for a few months, not forthcoming about charges and very bad at keeping in touch. They also allowed the tenants to show the property to potential buyers without attending themselves, I found this out by chance.

When I moved into the rental property over 2years ago, the team were fantastic. When leaving, it was different staff and the experience was awful. The receptionist Nicole did not know what she was doing and although always polite, she couldn't answer any questions and let out giggles throughout calls, even when I was in distress. The Manager Ellis never returned any calls over a 6 week period and when she eventually responded on email, there was no apology. My deposit was delayed by 7 weeks since leaving property and a dispute had to be raised, despite the property being left in excellent condition. There was no accountability of the distress and financial impact caused and even when I asked why I had no response back despite leaving numerous messages, I had no response. I'm appalled by the service given at Tamworth branch and I would never consider using Bairstow Eves again.

I cannot recommend Ben Power at Bairstow Eves Enfield Town highly enough.

Selling my flat turned into a very long and stressful process, with a previous sale falling through, repeated delays, issues with management packs, and constant back-and-forth between solicitors. Throughout all of this, Ben was absolutely outstanding.

Ben was proactive, professional, and incredibly supportive from start to finish. He maintained regular contact with both me and the buyers, chased solicitors whenever progress stalled, and always kept me informed of what was happening.

What stood out most was Ben’s ability to stay calm and reassuring during difficult moments. There were several times when I was extremely stressed and close to losing confidence in the process, but Ben consistently took the time to explain the situation, provide honest advice, and keep the transaction moving forward.

He genuinely cared about getting the sale completed and went above and beyond to help resolve issues that were often outside the normal responsibilities of an estate agent.
Ben even ended up doing the solicitor’s job

Thanks in large part to Ben’s persistence and dedication, the sale was eventually completed successfully.

If you are selling a property and want an estate agent who is responsive, trustworthy, and truly committed to achieving the best outcome for you, I would wholeheartedly recommend Ben Power and the team at Bairstow Eves.

Five stars — exceptional service.

Staff at this branch (Norbury) especially Mia has been very supportive. Thank you guys!

We recently sold a property through Bairstow Eves Sutton-in-Ashfield and from start to finish the whole team were professional, supportive, and kept us informed every step of the way.

A special thank you to Ebony, who made what was an emotional process following the loss of a much-loved family member as smooth and manageable as possible. While always remaining professional, she took the time to support us throughout the sale, was always available to answer questions, and went above and beyond to find information on our behalf.

We are truly grateful for the care, understanding, and excellent service we received and would highly recommend the team at Bairstow Eves Sutton-in-Ashfield

We had a deeply dishonest experience with Ramona at Bairstow Eves Coventry regarding our attempted purchase of 2 Little Fields. After our Level 3 Survey identified a dangerous, unsupported chimney stack, Ramona spent weeks pretending to be 'on our side' while navigating our concerns. In reality, it was a calculated 'double game' designed to keep us on the hook while the branch facilitated a backup buyer behind our backs.

Communication was opaque and manipulative. We were pressured to ignore serious structural defects and proceed at full price, only to find the property was marked 'Off Market' within minutes of our withdrawal—confirming we were being gazumped while Ramona played the supportive advisor.

Integrity is non-existent here. We have since moved our business to a professional local agent for a chain-free property in Earlsdon. If you value transparency and honest dealing, avoid this branch. They would rather hide structural flaws from unsuspecting buyers than conduct an ethical negotiation

My experience moving in was smooth, but I’d encourage anyone reading reviews to also consider what happens at the end of a tenancy.

In my case with the East Croydon branch, it took nearly a month after moving out and the landlord confirming a full deposit return for the payment to be processed. This required multiple follow-ups, calls, and chasing on my part. Communication was inconsistent, key information about what was required was not provided until much later, and there was little sense of ownership or accountability for the delay.

I chose not to leave a review at move-in, despite being asked, as I wanted to reflect the full tenancy experience. Having now completed the process, I can see that others have raised similar concerns around delays in deposit returns.

This was the worst part of my experience with the agency - while the move-in process was smooth, the handling of the move-out and deposit return was poor and unnecessarily frustrating.

Do not try and sell your property with the Dagenham Team they are so inexperienced and messy, they allowed 2 buyers of my property go because they told us they had a buyer. Took our property from the market and wasted months of our time. Completely delayed and messed up our sale caused us financial difficulties and when questioned about their methods they try to gaslight and manipulate. They are so defensive and can’t take any criticism. They are completely appalling. Do not use to sell!