Bairstoweves Arvostelua 

If I could give 0 stars I would! They kept holding deposit unlawfully and without respecting the pre agreement signed by both parties, rude behaviours shouting on the phone and claiming to be the best! Avoid if you can rent somewhere else!

Absolute worst estate agents! Took our 6 months rent upfront told us we could move into the property only to be told 5 hours after we were due to get the keys that we weren’t allowed to have the property after all! We had paid for removals and were literally sitting outside the house only to be mucked about for the entire day. Very disappointing and if we could give them zero stars we would!

I purchased a property from them in May 2024. They are extremely efficient, great at communicating and staff are all very helpful

Would avoid them like a plague. Withheld deposit unlawfully, failing to meet all legislative expectations on returning funds in an appropriate manner. Poor communicators on the whole, but even worse over the phone if you are able to get hold of them. They utilise the art of deception and deceit in check out reports, selective emails chains and delay tactics. Avoid at all costs!

Very helpful throughout, whilst going through a stressful time. Sometimes it was difficult getting hold of someone, but that said I’ve had a successful outcome.

I was happy with the service i received, good communication and negotiable skills. They do everything to put smile on their clients face. I was really please and happy a staff named Shahnaz wowed me with her customer service. It was top notch. I will reconmend Bairstoweves anyday and anytime.

Absolutely the worst, most unprofessional people i have ever had the displeasure of working with.
I am a FTB and was trying to purchase a house through Bairstoweves Tamworth. After putting in my offer, I received a phone call the next day to be told to 'get some prosecco!' because my offer had been accepted.
I later emailed the estate agent to let her know my broker details and asked for the memorandum of sale, to which I had the manager call me up to say that the vendor had only accepted my offer if I were to go with Bairstoweves in-house mortgage broker. I am aware that I do not legally have to use their broker and stood my ground because they wanted to charge me nearly £700 to use theirs!! I also stated that I had not offered under that basis and was confused as to why that had been put across to the seller in the first place. The agent called me again telling me they had another "higher" offer who was going in for a meeting with their in-house broker that evening and she would call me the next morning to let me know what happens.
She did not call me so I emailed again and asked for confirmation that my offer is still accepted. No response at all. I called up to be told by a different agent that my offer had "never been accepted in the first place" and he basically tried to gaslight me into thinking that I was making it up and my offer was only ever received and not accepted. I am so so angry that they have wasted my time, gaslighting me and trying to force me to use their in house broker. There was even a sold sign in front of the house!! So someone is telling huge lies and it's been nothing but stressful- all because they wanted their commission on the broker. Stay away from these unprofessional immoral people at all costs.

One of worst letting agent , they don’t have any ethics, they just need money 💰, worst customer service, we got a flat for rent in worst condition, they gave without cleaning, used toilet didn’t even flush , really shame on them, when we gave a complaint they didn’t even apologise, and flat is also worst condition, it needs to refurbish but gave for rent. Full of oily kitchen, got shocked after seeing bathroom. Owner will not pick calls, this letting agent will not take responsibility, but they signed on behalf of owner on the agreement. But surely I will not leave them, I’ll post in every forums.

Helpful, understanding my requirements and being helpful in all aspects

Absolutely shocking. DO NOT USE. We tried to buy a house and the offer was accepted until they said we MUST use their solicitors.. what a sham. Con men of the highest order

Advertised flat for sale with a alloted parking space, then to be told I could only park my car in a very small space tight up against a wall, the space was smaller than my car, I don’t have a big car. I made it quite clear to Bairstow Eves that I only considered the flat as it had parking, not alloted small smart car only parking! The lies continued with this firm and they just repeat themselves like parrots. It has cost me 2.5k in fees and I have to pull out so a chain of 4 people before me are also going to be effected, I was literally at contract stage, the stress is unbearable that I and others are now going to suffer. I do NOT recommend this company, their tactic is also to say to the seller while you are there, oh don’t forget you have a viewing later and 2 further ones booked in! This is pressure selling and more than likely lies.
The management guy that runs the upkeep of the building told me that if I couldn’t park there that I should have my licence taken away, change your car to a smart car! His rudeness continued until I was left in tears, the agent just stood by and did nothing!
Avoid this company, they talk the talk but never follow through.

Awful company would never recommend.

First of all lied and told us was no chain with our sale but then after we accept offer Emma put this information at a bottom of an email instead of making it clear to us that it was a chain.

The gentleman going round to do visits was taking his girlfriend with him who did not work for the company. I was told by Stephen who owns the Clifton branch that this happened multiple times at other properties aswell because he was scared of the area. I wasn’t actually told this until I went into branch questioning what had been happening at the property as some appointments were also skipped by Bairstow!

When I handed the keys over for exchange they lost the keys.

Honestly has been an extremely stressful situation and experience with Bairstow Eves Clifton branch. I would never recommend or use them again.

Dealing with the branch in Tothenam, London, they are absolute nightmare

I don’t just make reviews unless I have to. But a family member has their house for sale with B&E. and quite frankly from what I keep hearing it’s not a very good service at all. I also did my own way of contacting as a perspective buyer. 5 times I made contact with the local branch and not once have made contact over the property I was enquiring about. It also concerns me that there is no main number to call them apart from the local branches which if they are not providing a good service it will be there word against yours over any complaints to head office. So they have eliminated anyway of taking an issue higher than the branch. Which you need to ask do you want sell or buy a house from this organisation ?
Also my family member had their house reduced without any written confirmation of them taking this action. So it would appear they can do pretty much what they like in terms of when it suits them rather than what suits there customers.

They don’t care about the state of the properties they rent out . They just want to get paid , keep the owner of the house happy . No rights for tenants , even if you have 6 kids they will serve you a section 21 after living in rubbish conditions and asking for it to be sorted . Minus 5 stars

I needed to contact the Billericay office for some help & found Jess D (Lettings Negotiator) to be an absolute star! She was calm, polite, pleasant, helpful, speedy & supportive. She actioned what she said she would and has a fabulous "can-do" attitude. I can't thank her or praise her enough! It's rare to find such, but very welcoming!

Absolute rubbish experience, booked my appointment the day before which was confirmed over the phone. And on the day when I have checked with Trevor apparently I have lost my spot without even telling me about it. so I was meant to make two hours journey to Coventry and they don’t even bother to let you know that the viewing is off the table. I certainly will not ever deal with this Agency.

If I could leave zero I would. I have issue with tenants next door to me. I’ve made repeated complaints to Lincoln branch who literally could not care less. As long as they are getting rent that’s all they are bothered about and to hell with any neighbours. The times not ignored me, told manager will call me to discuss issue. That’s when ste actually seems to be working. Twice I’ve been told she is not in that day as on annual leave. Still waiting for that call from her. I’ve left voicemails and sent emails. All ignored. When speak to reception. They give the generic oh I’m so sorry, we have policies in place for nuisance tenants. Well clearly not ones you act upon. Or at the least the tenants as ignorant to you as they are to their neighbours. Regardless you’ve shown me nothing that even suggests you are bothering to address the issues.
When these people leave eventually who are causing the disruption , as I’m sure they will. I shall make sure any future potential tenant is given a few facts before they decide to rent from this shamble of a company.

Would just like to say a big thank you to Lisa Brookes.
I would recommend anyone looking for good customer care, attention to detail and a professional and personalised experience to Lisa. An amazing listener which was duly noted as Im quite literal and very black and white person. She understood my position thus far and how I was not happy or satisfied. Did not complain or was rude but took me on and made it her mission to get me processed and through the system as quick as possible. Because of this I now have the accommodation I want. Was very close to taking my business elsewhere.
Amber brown was very professional in the viewing and answered my queries.
At first I wasn’t sure whether to leave a review due to certain difficulties I came up against whilst dealing with Bairstoweves but the way Lisa took on my case and made it her mission to turn my experience around was outstanding and should be an example.

Landlord is the final word and agency doesn’t involve in dispute with land lord.