Unresponsive support
Echoing the other review, international buyers beware: if anything happens to your shipment this company will ignore you and take your money.
I ordered a big batch of sheet music to offset the high shipping costs, sadly the package never reached me. The DHL tracking record showed delivery failed due to a reported address issue and that the shipment was being returned to the sender. I immediately double-checked my order records and invoice and the shipping address I provided at checkout was 100% complete and correct so I tried contacting bagpipe.de by multiple means including the website contact form and the email they had confirmed my order from but they never got back to me. I decided to wait a bit longer until I could see from the DHL tracking that the package got back to them and they had received it, yet they still never wrote back to me. Thankfully I made the payment through PayPal so I could start a claim, to which they also never responded and so it automatically went in my favor. Unfortunately I was NOT refunded the 62.50 euro shipping fee even though PayPal buyer protection claims to cover it, so this still leave a sour taste in my mouth. I placed my order on July 29 and to this day the company has still never gotten back to me even once.