babygold Arvostelua 

I would absolutely not recommend baby gold! I bought two bracelets from them. One has just broken for the third time. The first two times I sent it back to them and they repaired it for $20 but it took eight weeks. Second time I just brought it to a local jeweler. My other bracelet cracked in half and when I sent them a photo, they let me know that it would cost $198 to repair it. The bracelet itself was about $400 so not worth it. Keep in mind, both of these were solid gold. However, when I brought them to the jeweler, they were far less than 14 K, closer to about 12 K. DO NOT BUY. additionally, I have written to customer service about four times for help with this last broken bracelet, and they have not responded in several weeks

These people keep stringing me along. Now they’ve emailed me saying that once the order is ready, they’ll send me a tracking number. I’ve called and left messages specifically asking them to cancel the order, but they never answered. I also requested the cancellation through their website, where they offer that option, yet they haven’t had the decency to respond to my emails or my phone call. Disappointing.

This company, Babygold, sells cheap junk at premium prices. Do not patronize them if you are looking for a quality piece of jewelry.
My wife wore her paperclip bracelet 2 days and it fell off due to a cracked and separated link. We sent the bracelet back for repair. After 2 weeks we received the bracelet back. My wife wore it 1 day and it fell off again but this time we didn't find it. She got to wear her $550.00 bracelet 3 days. JUNK!!!!!! Hard to believe they will get away with yet another scam based upon their numerous 1 star review. Wish i had a zero star to choose from

I ordered a chain with my name. When I opened it, the chain looked so small compared to what was pictured on their website and I could barely see the diamond on it. Im not happy but what I’ve read so far, there’s no point in doing anything about it. Doesn’t seem like baby gold responds to their customers at all.

Beware, horrible customer service. No one answers the phones which shows a lack of care about their customers. You will email them and you’re only contacting a bot that says we will get back to you about your concerns. This company is clearly cheap and won’t hire a person to handle any customer complaints. I’ve been waiting for a gift for over a month with no updates on processing and shipping when it says it takes 2-3 weeks max for production. As far as the jewelry itself, I have received one order that came and the gold looks very dull and does not match my other real gold jewelry. I would save your money and go to a better jeweler if you want to spend 300-400 on a necklace.

They are called BabyGold. They sent me a ring that was supposed to be 14K yellow gold. When I opened the package the ring looked silver. When you go to return the item they will not give you a refund, only store credit. So I'm supposed to go back to your website and buy more of the cheap crap that you clearly do a bait and switch with? This place is horrile.

Baby Gold Scam, do not buy anything from them. I purchased a pair of earrings and when I got them, they are so so tiny, would not even fit my ears. No where in their advertising does it say that upon return, you will be charged a return fee but you only have 2 options, store credit and exchange. I would never buy anything from them again.

I purchased the 14k rope charm holder . First of all it took forever to get to me and what I received was a TINY circle and it is to open to hold charms … well seriously it is like a jump ring that you does not latch at all you just pull it apart. I don’t think anything will safely stay on it. I really had hopes the bad reviews were wrong but guess what they weren’t DO NOT ORDER FROM THEM.

I purchased a bracelet from Baby Gold for $448.61, and it broke the first time I wore it. I reached out for a refund but was only offered store credit, which I still have not received after multiple requests. The bracelet was poorly made, and the customer service has been unresponsive and unhelpful. I’m extremely disappointed with both the quality of the product and the lack of resolution from the company. At this point, I just want my money back. Do not recommend.

Ordered a chain, came with the clasp completely broken. Emailed to return for a refund. They refused to refund me and said they’d give me store credit. I have zero faith in the quality of their products and want to be refunded. Do not buy from this company! They’re con artists!

Ordered a necklace for my wife in the beginning of December 2024. I tried contacting the company many times including leaving my information on a voicemail but never a return call,only computer generated emails,never a human representative to talk to. They will not allow you to cancel your order once they have your money they’re keeping it, telling you your order is “in process” cannot be canceled. I filed a complaint with PayPal and as soon as they got involved I got emails saying they’re shipping my order. Amazing! The necklace only took about 5 days to get here( so much for 2 day shipping)! The necklace I received was as described however I promise you can get a much better price and service elsewhere. I would never recommend this company for any jewelry purchase.

Never delivered. Stopped responding to emails and then turned their phone off

This company is terrible. I was misled by their customer service team and led to believe I could order a replacement product while they waited for the return the process. When I followed up, they said they could not make this "exception" despite my showing them their original customer service response. Now I have $600 store credit with a brand I don't trust to tell the truth or follow-up on their word.

I ordered several items. The braclet I ordered was advertised as 14K solid gold. It arrived damaged. The gold was peeling and black. It was not solid gold but gold coated over a cheap metal. The earrings were used and damaged as well. The post on the earring was bent downward and the clasp was broken. I left messages. No answer. Sent emails No response. Worst customer service I have ever experienced. BUYER BEWARE do NOT ORDER from this company

PLATED JEWELRY-SELLS FAKE JEWELRY!

I am leaving this everywhere I can find regarding this scam of a company!

This company (Baby Gold, LLC aka ASHIKIAN JEWELRY GROUP and whatever other names they choose to go by lol) sells fake gold and labels it real gold. Of course no resolution or refund, just your typical run-of-the-mill responses that don't benefit the customer. They don't offer refunds at all (now I see why).

Anyway, I purchased a few items from them and found out they weren't real 14k gold. My chain had hair stuck on it, and it's standard to run a lighter (Bic) across the item to burn the hair off. I ran the lighter across the chain for a few seconds and the chain immediately darkened, permanently discolored, and melted (broke). It revealed the metal underneath the plated gold. 14K gold does not do this.

A bic lighter is unable to melt gold. It doesn't have enough heat to do so. If a Bic lighter is melting your "gold" jewelry, the gold item is fake and incredibly cheap in quality especially so for a plated item. Balls to charge for this cheap crap!

I proceeded to do a few more tests to provide evidence, because by this time I'm going back and forth with their CS department which is trying to gaslight me about the items, whether intentional or not. It could be that they just do not know how real gold reacts to heat. Anyway, I created a video so it could be in real-time, but prior to the video, I provided pictures of a gold-filled bracelet and the junkware they were fraudulently selling as real gold. Both items were 99% identical in damage. All they offered was a replacement, HALF OFF lol. Incredible! So you want me to pay for more of your fake jewelry? I don't think so!

Getting back to the gold test..
Regarding the pictures I sent, the gold-filled bracelet and their junk..
The difference is that the gold-filled bracelet didn't melt but Baby Gold's item certainly did; this speaks to using incredibly cheap metal EVEN WITH the fake gold they are passing off as real. How much of a scammer can you get with this? lol

They are charging a premium for cheap plated mess that MELTS lol, when one could easily purchase a cheap store-bought plated necklace that would not even melt! The plating would come off, but it wouldn't melt!

For the video, I lit a gold-plated necklace and a personal item of mine that was real 14k gold which I provided to Baby Gold's CS team. The 14K item that was mine reacted the way gold reacts to a standard lighter, you get some soot and it wipes off and returns to its color. There is no permanent discoloration, no melting, no breaking off and no revealing of a different metal! The fire was held for 30 seconds. The soot came right off! That's how you know it's real gold.

Many companies pass off non-genuine gold by using different metals that mimic real gold alloy characteristics. So it will be able to pass the magnet test, the float/sink test etc, but what it cannot pass is FIRE or the acid test kit which I didn't have.

In the video, I also showed a comparison of a lit BG's necklace and bracelet compared to the cheap plated necklace I purchased (of the same thickness) and my 14k gold piece. Now the thickness of 14k gold or any metal has no bearing on the melting point, as the MP is a constant. So if you put fire to a thin copper wire it would require copper's melting point. Regardless, I wanted to show the chain similarity and the reaction to the metal.

BG's necklace and bracelet had WORSE damage than the store-bought plated necklace that had stainless steel as its base. BG's piece MELTED within 5 SECONDS of being lit! It melted like TIN. Nothing but GARBAGE.

This is a WARNING to anyone who comes across this company! RUN FAR AWAY! They are SCAMMERS! I will be reporting to BBB and FTC!!

Oh and the reviews are FILTERED!!! They only allow 5 stars!! I am 95% sure this company gets fake jewelry from China and drop-ships it to the store in L.A.!

If I could post photos I would!!! I saw the red flags but ignored them!!! Don't be like me!!!!

This company (Baby Gold) is horrible. They advertised a two day free delivery on an item I was purchasing for my daughter's birthday. A week later, the item still had not arrived and I was told it wasn't available to ship. I had to argue with them to get the order canceled as the item clearly wasn't going to arrive on time. They agreed to cancel and refund me. A month later, I get my credit card bill and the item is showing as a charge. I contacted them and they told me the item was shipped in error and now they won't refund me until I send the package back. I am out of town for two weeks and have no idea where the item is. Read other reviews on this company. I highly advise shopping elsewhere.

Don’t buy from Babygold! Their size guide is wrong and they don’t refund you. Only store credit and a $15 fee for return shipping. I had to open a dispute for wrong description. Even when they finally agreed to refund (because of the dispute), they gave me store credit after receiving the return!!! Still working on gettin my money back through the dispute! What a mess!

What I received is NOT what I ordered. Cheap is the least of my concerns. The $873 necklace I received, and identified as made in the USA, is not what Baby Gold represents on its website.

I purchased a $873 necklace from Baby Gold, which the photos on Baby Gold’s website clearly identified as having beads running up both sides to the clasp. I have a screenshot of this from Baby Gold’s website.

The necklace also looked to be reasonably well-made.

Looks can be deceiving, as the saying goes, and it appears someone somewhere exercised a great deal of unartistic license to so clearly veer away from the website photos.

What I received is a $873 necklace missing nearly 2 inches of beads on one side of the clasp - clearly not what I was led to believe I purchased, or that shown on BG’s website.

Additionally, the thread or wire bunches so that the necklace does not lay flat, and the beads are so lightweight it will never become flat. It’s just a shiny and cheap serpentine of junk.

However, the case in which the necklace arrived is quality, and much more robust than this cheaply-made, gilded mishap would ever require. Maybe that’s the point, both in terms of price and manufacturing designation?

Similar to its packaging, the company’s website in no way reflects what it actually sold to me, presenting multiple lovely photos of a fully intact necklace. I can provide alternative photos. Again, looks can be deceiving and Baby Gold digs deep into this trope.

So… of course I’d attempt a return, but Baby Gold only allows a store credit, even with goods it clearly misrepresented on its website. And my opinion is that, by conducting their business in such a manner, Gold Baby, Fivestar Jewelers, et. all are fraudulent in their actions and business practices . Many other reviews suggest likewise.

Fortunately, there are available avenues for consumers’ protection, including many local, state, and federal agencies, to all of which I’m filing complaints.

My single purchase for one item was $873.

Extrapolated to multiples, the financial impact on this company’s costumers in misrepresenting not only the quality and aesthetic of its goods, but what its customers believe they are purchasing, and commit to financially,without acceptable recourse, is mind-boggling

Ordered diamond solitaire- said pair got one.

Totally misleading advertising. Bracelet arrived and it is 1/4 of the size of the pictures on the site. Flimsy and lightweight, not substantial as in photos.