babygold Arvostelua 

I don't understand how they are still in business. They have the worst customer service and their earrings are really poorly made (poor quality control.)

I needed a simple fix (or return) and was denied.

I found the customer service at Baby Gold to be fantastic. I had a problem with a necklace I had ordered, and they were so friendly helpful and happy to help. Like seamless. Problem solved.

Absolutely the worst online retailer I’ve ever encountered. Majority of their items are considered “special orders” because they don’t keep much inventory. This means you can expect to wait over a month for even the most basic item to arrive that is not customized or special in any way. Their return/exchange policy is 7 days and store credit only. No refunds! Not even when it is their error. This includes incorrect items they send. I’ve come to realize that’s their scam. You don’t get what you ordered but then get a store credit less their restocking fee. There is also no way to contact them over the phone or chat. Just email and if you’re lucky they will respond.

They sent me the wrong pendant and then refused to refund me because I didn’t want to wait another month and a half to get the correct pendant. They cut off communication when I insisted on a refund leaving me with an item I didn’t want nor had a return address to send it back. It wasn’t until I mentioned doing a chargeback that they replied. I ended up with the store credit and bought a gold ear cuff which fell off my ear the first time I wore it. Money down the drain but glad I never have to deal with them again. Avoid them at all costs.

Cheap and overpriced jewelry. Thought I was dealing with a good company but the service has been terrible. I am trying to return earings that are so poorly made they wouldn't last a day.

Do NOT Buy from this company!!! They charge $35 for 2nd day air & it takes 6 days to recieve it.
The quality sucks! Refund is store credit & I will not buy from this company ever. Customer service is a joke

Beware before ordering! Baby Gold’s customer service completely ignored multiple cancellation requests and only offered store credit instead of a refund. The whole process feels scammy and dishonest, especially since the order hadn’t even shipped. I won’t be shopping with them again.

HORRIBLE!!!! Must be in the fine print because when I tried to return one of TWo items I purchased all you can get is a store credit!!!!! Would have NEVER bought jewlery online through them had I know this! HOW can you know if their quality is good or the specific thing you ordered looks like it did online??? You can’t.
Do not order from these people. It’s ridiculous. And their prices are not great for what you get. Not even close!!!!!

I purchased 2 necklaces as gifts on the website it looked so pretty when I received the necklaces they were both VERY flimsy, VERY tiny I wouldn't even give it to a newborn, JUST HORRIBLE! When I contacted them they said NO REFUND Only Store Credit. I asked them to send me a return label and still haven't heard back. I just contacted my Credit Card Company to file a Dispute. And I will also be contacting the BBB. Don't buy from this company! PS don't go by the reviews they have on their website they are all lies. Read the real reviews on TRUSTPILOT!

Spent over $200 on a chain with a lock so cheaply made that I knew I could not wear everyday. Lost thenecklace the 2nd time I wore it and its so dainty that you wont even feel it fall off you. Wrote a review on their website and it never showed up. Looks like they may only allow 4 stars and above ratings to be posted.

They are an absolute scam and when they’re done sending you the garbage you did not order, there is no way to reach them except by email which they don’t reply to. You cannot call them or chat with them. Those features on their website are just for show.

I ordered a necklace from them and 8 weeks later never received the necklace. I went to their place of business and it does not exist. also the phone number is in an area code that does not match their business address

I ordered 3 pieces. They were very poor quality so I immediately returned and ordered other items. Over 3 weeks later and I haven’t received anything. There is no customer service. Only a bot that responds saying they escalated my case. Now I will need to take legal action. This company is fraudulent.

This company is a rip off. They have an F rating on the BBB. Got ripped off on a pair of 3 day old earrings. They send mail back for 20.00 on their free warranty and they'll repair them. I told them no. Filed a claim with my card company and the Federal Trade Comission and the BBB. If I have to I'll take her to court.

On August 5, 2025, I placed an order with Baby Gold after seeing what looked like a legitimate Instagram advertisement. I purchased two pairs of earrings but only received one. The single pair delivered did not match the product description or photos on the website.

This is not just a mistake—it appears to be a pattern of fraudulent behavior. Numerous reports online (including Trustpilot and other forums) describe the exact same experience: customers paying for full orders and receiving either partial shipments or items that do not match what was advertised.

When I attempted to resolve the issue, customer support was unresponsive and dismissive. Since I used Affirm for payment, I opened a dispute, but the process has been frustratingly slow and offers little immediate protection for the consumer. Affirm should reconsider its partnership with this merchant, as their platform is being used to legitimize scams.

Key Issues:

Misrepresentation: Products received are not what is shown online.

Partial Fulfillment: Paid for two items, received only one.

No Accountability: Company refuses to address missing items or issue refunds.

Payment Platform Risk: Affirm’s dispute process is slow, leaving consumers stuck without resolution.

Why this matters:

Baby Gold’s business practices erode trust in online shopping and exploit consumers through misleading ads and inadequate customer service. Affirm and other payment processors should investigate and stop enabling this behavior.

Recommendation:

Avoid Baby Gold. If you were affected, file formal complaints with the FTC, your state attorney general, and report the ads on Instagram so others are not scammed.

Nov. ‘24 i bought a bracelet, a link broke in Aug ‘25, I sent them pictures and explained what happened. They told me it was outside their “warranty coverage” and couldn’t be fixed. However, they could replace the bracelet for a fee… $201, just a little under half of what I paid!! They tried acting like offering this “replacement” bracelet WAS them standing behind their warranty. I told them “you didn’t stand behind your life time warranty the first time, what makes you think I want to buy another piece from you?”. I certainly will never buy another piece from them!

Customer Service does not exist. There is no one to speak to expect a robot named Jessica. Thank God I used my cc to file a dispute. I will never buy jewelry online ever again unless the company is a department store that is older than me!

Horrible company! They told my credit card company I never returned the cheap item they sent me back! I have all the proof that I did including the email correspondence! Do not, I repeat, do not order from this scam of a company!

Don’t get anything from baby gold, I purshased a ring and only had it 2 weeks and it broke.

Total scam! Their stuff is trash and breaks in a day. Then they tell you they can repair it and when you send it back it disappears. Literally it just disappears. You won’t get it back and they’ll try to give you a store credit or a discount code. I honestly thought it was just a random thing that happened but then I read other reviews that say the exact same thing that happened to me. They send you a pic of an empty box after months of waiting and say the jewelry wasn’t in there when they received it then say they are filing a claim for you with ups and after 4-5 months they tell you it was denied. No way that same exact scenario happed to more than one person in real life.

It is so disappointing and so much time was wasted. I bought a pair of gold earring backs which came with the description - one size fits all. I was shocked when they came as they were so, so tiny that I could barely grab them and the hole was smaller than my earring post which would not go through. My earring posts were a normal size, maybe even smaller, so I could not use them. The photos of the backs on their site showed no dimensions but I relied on the one size fits all description. They sent me a return sticker but after many emails agreed to a store credit as a special accommodation. They had no other size backs so I asked for a full refund. After much back and forth they finally gave back 50% claiming that the one size fits all description was added by AI and they have since removed that wording. That is not how this should work. Needless to say one should think twice about purchasing from Baby Gold.