babygold Arvostelua 

This is the cheapest braclet ever!! Will never buy from Baby gold again!!

I ordered the ring in May 2023 (now April 2024) and it has developed red discoloration (rust?). I asked customer service if I could send it in for repair (was planning on sending it in myself, covering shipping of course). However, customer service told me I had to cover $20 shipping right away, sent me an invoice and wrote that "additional fees will apply (including but not limited to shipping fees, additional costs pertaining to your repair)..." The ring I received has obviously quality issues (fake material?) and babygold should be interested in straightening that out, especially if the item was ordered barely a year ago and not confront their customers with silly fees. (I only use organic, gentle cleaning products and cosmetics, that couldn't have caused the rusting)

Baby gold is truly for babies. Overpriced flimsy tiny pieces - not worth the cost or th effort. No refunds. Store credit only. Both tries of this shop were very disappointing. They also show only 5 star reviews on their website - that’s how i was tricked! I hope other customers are wiser and will stay away.

Not as pictured ... much smaller and not the stones in the picture. Then they acknowledge the problem but will only give a store credit. Guess we will see what my credit card thinks.

I had to leave a review because I always go to trust pilot to check sites. Then I saw babygold had bad reviews. I had nothing but a good experience. I was scared after I saw low reviews but I was referred to them by a friend so I tried and I was not disappointed. Had zero problems and the products were great.

We ordered a Gemstone Drop Huggies Hoops for women and what we got was unbelievable!!!

They sent us a mini min version of the earrings on the picture.

ABSOLUTE SCAM!

We contacted them for a return and they refused to give our money back.

Do not order from this place.

They know they are scamming you and their excuse is that in the description we say it is small.

What they don’t tell you is the photos of their items are different from what you are going to get.

Find another company to buy jewellery for your loved ones.

Compré una cadena con un dije , la cadena y el dije de corazón inchado eran tan hermosos en las fotos que pensé que estaba invirtiendo bien mi dinero , después de mi compra tuve curiosidad de leer las reseñas y me encontré con el susto que eran tantas malas experiencias que decidí cancelar el pedido inmediatamente pero me dijeron que ya no era posible , así que solo decidí esperar , enviaron el pedido atravez de USPS , ¿ Enserio ? ¿ Como envías productos de oro sólido y caros por medio de una compañía de envío pobre y barata ? El paquete se perdió , les escribí muchas veces y solo me decían que debía esperar e ir a preguntarle a mis vecinos , así que les dije que me quejaría con el emisor de mi banco si no reenviaban mi cadena y mi dije con una compañía segura . Me enviaron de mal gusto la cadena y el dije , cuando recibí el dije y la cadena me decepcione tanto , el dije era más pequeño que en las fotos y no pesaba absolutamente nada y la cadena no pareciera ser de un oro sólido de 14K no es amarilla es tan pálida y no tiene el sello de su marca , la cadena dice que es italiana , lo que me hizo pensar que compran las cadenas al por mayor y solo les cambian las cerraduras ellos realmente no elaboran las joyas , además que la cadena era delgada como un hilo de oro . Las bolsas en las que envían sus joyas son muy pobres . Soy una gran compradora de joyas pero esta es la peor empresa de joyería donde he comprado , le doy 2 estrellas por que a un así me enviaron mi cadena y mi dije , pero no volveré a comprar en esta compañía , son muy engañosos con sus fotos y su publicidad . Si dejaran de ser tan tacaños con sus clientes y ser más honestos tuvieran mejor valoración sin hembargo están estafando a todos con mentiras . Lástima 😣

Bought a gold necklace two weeks ago and as of yet I have not received it. This company is atrocious and a class action law suit should be started. I my fifty years in this country I never had to deal with a more obnoxious business. Never ever buy from them

Biggest rip-off ever! I paid $570 ( after the 20% off) for a necklace. After a month when I received it I very disappointed. It looked like something I would give my 6 year old granddaughter for a First communion gift. Looked like it may have cost $100. The diamond was a shard, the clasp was so small I could not put it on myself, and the chain looked so frail.
They would not let me return it for a refund. The return policy says that don’t take refunds for personalized jewelery. This was NOT personalized. I am very disappointed and hope nobody else falls for their unsavory practices.

The worst customer service in a long time. I received as a gift a bracelet that broke within days. It’s been almost 2 months with no refund or replacement. So they have the money and the broken bracelet.
Wish I could attach a picture. The bracelet was made of hollow tubes and individual tube not soldered together. Fell off multiple times and fortunately I found it.

Boyfriend ordered a stock necklace not knowing that I had as well. He cancelled hours after the order was placed, and they would not let him cancel the order. Both of the necklaces arrived (the one I ordered and the one he tried to cancel). They are complete garbage. You need tweezers to open the clasp which is sure to break immediately, and I don't think they are 14Kt as advertised. Will have them tested by a jeweler to confirm. Their business practices are questionable at best, and I'm contacting the California Atty. Generals office to register a complaint (916) 574-2800. I'm certain they are on their radar and hopefully if enough people complain, they will be shut down.

I ordered on Dec 16. The website said 2-3 weeks for delivery but it will be more like 5 weeks. I had to call and get an update since there was no communication after the initial confirmation of my order. The girl I talked to was very nice and professional. Still took too long, in my opinion.

The bracelet they sent us broke less than 24 hours after putting it on. They claim they have a lifetime warranty, but when we reached out via their website AND instagram, no response. They do not stand by their shoddily made products and they do not honor the lifetime guarantee that they tout on their website. BEWARE of this shady company. I’ve now spoken with several other people with similar experiences. One girl ordered a custom necklace, they sent the wrong item, and now they are telling her she cannot return it for a replacement because it was a “custom piece” but they didn’t send her the right thing. Another ordered earrings and they only sent one—now they want her to pay $15 to send the earring back and they will send her the set that she originally ordered. Shady shady shady shady.

Do not buy from them absolutely terrible….

Absolutely horrible - 3 pairs of earrings ordered in early Dec for friends - I have emailed, left messages, asked to cancel, with NO RESPONSE. DON'T DO IT.

The jewelery looks very cute on the website, and they have a very cute aesthetic, however… the jewelery is SO SO thin and dainty. I bought a bracelet and an anklet from them and it looks like something you’d gift a NEWBORN. It was so tiny, and it had absolutely no weight. My husband was doubting the claim of it even being 14k solid gold! I wanted to return the items… well you can only get store credit. No big deal, I’ll give them another try. I bought a ring and a pair of earrings… the earrings feel so hallow which I have never experienced before with earrings and the ring is also very tiny. The prices aren’t worth it for the quality but if you have the money you might like them more than I did.

Wish I could do 0 stars. Terrible product and they don't allow returns. Can't get anyone on the phone. Do Not order from them ever. Stuck with a crappy necklace I can't even sell for the gold.

UPDATE: SO the company finally got back to me and made things right. Unfortunately, the gold is always very "dainty" which means not as substantial as it looks in all the pictures online. Pretty but dainty. Shipping takes quite a while still but their customer service is getting a bit faster.

If I could leave no stars I would. I ordered a paperclip 14kt gold bracelet that took forever and I emailed to cancel because I had to buy it somewhere else for a friend‘s birthday. They told me I could not cancel at that late moment which is ridiculous because it was gonna be at least another two weeks they said for it to even be shipped. so when I got it, I refused it and it went back to the company and they’re saying they never received it. So I’m out almost $400 and no bracelet. Do not buy from this company!!! Sheisters!!! I gave them every opportunity to make it right bc I don’t like leaving negative reviews.

First of all, I ordered what appeared to be a pair of earrings and it turns out it was only one earring which was absolutely no clear from the description. To top that off the one earring was so small I needed a microscope to see it. Then I filed for a return. They charged $15 for the return and they refused to credit back my card and issued a store credit for the balance. I tried to call their customer service phone # on their site only to find out that it’s not in service. Emails are responded to by bots. WORST EXPERIENCE EVER! BAD PRODUCT. ABYSMAL CUSTOMER SERVICE.

It’s true that they don’t accept returns and it is unfortunate. I will knock off one star for that. I will say that they do offer very fair prices and not accepting returns probably helps to keep those costs down. I had received a defective piece and the automated system would only allow me to return for store credit AND charge me a return fee. I reached out to BabyGold and they allowed me to return without the fee for store credit. I would suggest to BabyGold to allow returns without a fee if the item is defective.

Recently I used the credit for a chain and decided to change my order a few days later. I received an email confirming that my order had gone into production but customer service made an inquiry on my behalf and managed to change the order for me. That’s good timing and not a guarantee but I appreciate the effort.