Baboodle Arvostelua 922

Great customer service, tried to order last minute before a holiday and communication was fab! Easy way to use something short term! Thank you

Very poor experience – unreliable, unsafe equipment, and unprofessional service

I had a really disappointing experience with Baboodle from start to finish.

My initial order was delayed due to a “lost in depot” issue with DHL, and I was left waiting over a week with no clear delivery date. I was then told they didn’t have replacement stock available and would need to wait for returns to come in, which isn’t acceptable when you’re taking orders for time-sensitive baby equipment.

Eventually I cancelled and placed another order an few weeks later and did receive a SNOO from them, but again it arrived over a week later than expected due to lack of stock, this seems to be a recurring issue.

The condition of the sleep sacks provided was shocking. They were extremely worn, stretched out, and had clearly been used many times. The label had completely faded, and the fabric had lost all shape. It actually felt unsafe – my baby was able to pull the sack up over her face because it was so loose. I ended up buying a second hand one myself just to compare, and the difference was huge, the used one I bought privately was in far better condition than what Baboodle supplied.

The SNOO unit itself also developed a noise that was loud enough to wake both us and the baby. When I contacted Baboodle, I was told to try and fix it myself, which is not what you expect when renting a premium product for a newborn.

Communication throughout has been poor and unprofessional, it often felt like I was speaking to someone casually rather than a company providing a paid service.

The SNOO itself is a great product, which is why I’ve kept it, but that’s despite Baboodle, not because of them.

Overall, I wouldn’t recommend this service. Between the delays, lack of stock, poor equipment condition, and customer service, it’s been a frustrating and disappointing experience.

Excellent service! Delivered quickly and in fantastic condition. Any issues were resolved immediately. Return was very straightforward and processed quickly.

Will definitely be hiring from Baboodle again!

Would definitely use again, fantastic concept and good service!

Easy, good products and friendly service . Highly recommend

Very easy and great item! Excellent communication too when I needed to contact them

Really great service!

Excellent business model. We tested out a double pram with our toddler and newborn for 3 months - realising that’s all we needed it for. Pram came very well packaged and in very good condition. Organising return straight forward - you’ve just got to keep track of your return deadline.

Couldn’t recommend enough - faultless!

Very easy to use. The product was in great condition. Would highly recommend.

Really happy with Baboodle, great communication and overall a useful service to rent out items for little ones.

Really easy to arrange delivery and collection after the rental had finished.

Fantastic service, thank you very much

I rented the Elle Tens machine. Arrived in impeccable condition and the returns instructions were very clear. Overall a very good experience. Highly recommend!

We used Baboodle when our pram went in for repair, and the company didn’t provide loan prams. Baboodle were swift, and the pram we rented was in excellent condition. It’s so nice when you ring a number to speak to an actual person rather than an automated service. Just excellent service all round, would highly recommend!

I rented the Gazelle S double in September 2025 for a holiday. The pram was exceptional, brand new with all the accessories. Delivery was on time, offloading the pram was seamless and entirely stress free. We’ll definitely be using Baboodle again for going away and possibly for if we have another child. Some baby products are used for such a short amount of time that this rental service can make a lot more sense especially if you want a higher end product without the entire cash outlay. We decided to keep it a little longer so the flexibility was great.

I must admit I was worried as the airline had caused a couple scratches so I wondered if I would be charged but I wasn’t. It was included in their wear and tear.

Very pleased, top notch!

Couldn’t have been easier. Rented a cot and pram for the first 4 months of our newborn and returned them as soon as we were finished. Great communication and easy return.

We rented a Snoo through this company because we are extremely sleep-deprived with our 7-week-old baby and were hoping it would help us get some rest. Unfortunately, the experience has been very frustrating so far.

The delivery arrived three days later than scheduled. The only communication we received was a single email saying they expected to deliver “by the end of the week,” but there was no proactive follow-up after that. I had to chase them myself to find out what was happening.

When the package finally arrived, the setup was still not usable. The cot mattress is about 8 cm too short when placed in the cot, which obviously raises safety concerns. On top of that, the sleep sack that was sent is not Snoo-compatible, so we can’t actually use the system as intended.

Customer service responses have been slow and not very helpful, and the issue still hasn’t been resolved. Now we have to wait several more days for replacement parts before we can even try the Snoo—after already waiting for the delayed delivery.

As new parents running on very little sleep, we were really hoping for a smooth experience. Instead, it has added more stress at a time when reliability and support matter the most.

Great concept, perfect for what we needed. Everything was pretty smooth, a couple of small issues with delivery and collection but these were resolved quickly. Would definitely use again and would recommend!