Babble Arvostelua 1 285

We have experienced terrible billing issues and poor customer service with Babble for the last 12 months who have heavily overcharged our billing account since they acquired our previous telecoms provider. Although its early days yet, Ash Lodewyk recently took over as our new account manager and so far he has been extremely helpful in looking into our issues.
As I am reviewing Babble the company, I cant confidently provide a review for Babble higher than a 2, and if it wasn't for Ash it would be a 0. I am however hoping Ash can resolve our billing issues and obtain the necessary refunds to restore my confidence in Babble.

As a small business owner, my experience is truly dreadful. Over the last 2 months, I have discovered that there is literally no point in trying to communicate with Babble, because all forms of contact are simply ignored. I have no idea where I go from here. It is a genuinely dystopian experience.

Awful experience.
We were an old Yorkshire Telecom customer used to service.
Since these people bought them out we've been over charged. They never deal with your complaint, they just fob you off saying the contracts team or the customer success team (?) will contact you to sort things out. Big surprise they never do. We also deal with BT and frustrating though they are, they shine like beacons of excellence in comparison to Babble. I'm leaving Babble first chance I get.
Definitely not recommended.

Babble took over our contract with Berry telecom. Been trying to cancel since November and they are still taking DD. We have no phones and switched our internet provider Avoid like the plague……. These guys never come back to you!!!

Awful, awful, awful.

Not someone to leave reviews, however the service I received over several occasions was utterly appalling. I hope no one else running a business has to deal with the endless issues, chasing, calls, waiting on hold and everything else that wastes your time.

The average response time for any queries or issues is at least 6 weeks, so be prepared to wait.

Emails ignored, staff constantly on meetings or calls. No one seems to care about the customers.

Charged over £700 in one month, which was completely incorrect, 5 weeks to resolve, and by Babbles standards this was a speedy resoloution...

Voicemails not updated when required - left over a week without being updated.

I gave benefit of doubt on the first occasion, as I appreciate things happen and get missed, but to happen on 5 separate issues time and time again.

I must have wasted over 20 hours chasing, emailing, calling, to get simple issues resolved, which were directly impacting my business.

In summary, if you are looking for a company who cares about their customers, has a good response time, actually actions your requests, have staff who care and can actually pick up a phone then I STRONGLY DO NOT RECCOMEND YOU WASTE YOUR TIME WITH BABBLE.

Hopeless - they bill us for management services without our knowledge or consent. Then they wont respond to repeated emails.

Useless.

Thapsy demonstrated exceptional communication and professionalism throughout the experience, ensuring a swift and efficient process.

I was able to acquire the desired phone promptly to complement my outfit for an event, and it was delivered promptly. Detailed explanations were provided, and any inquiries I had were promptly addressed.

Thank you for the excellent service.

After having a billing issue, Darren Corbett responded quickly, involving people who rectified the situation for us

Babble have taken over from NTE, and although in terms of changeover we did not notice any difference the difference in the customer support and the simplicity of requests that are either not actioned or actioned late, or are completely wrong is baffling.
First issue was our office was having a shutdown, I requested that from a set time on a set day that the phone lines go straight to answerphone and are not left ringing without been answered or diverted to a mobile number as we would not be able to answer. I asked for a voice message to be added to the line advising that we were closed from a date to a date and that any messages left would be dealt with when we re-open. I had to message and call at least 5 times to get this actioned, then when it was actioned the message that they put on our line was over a year old so incorrect information was given when customers called (how stupid did this look to our customers?). At the time of asking for the phone lines to be sent straight to answerphone, I also gave a date that the phone lines should revert to how they were (ringing so many times before been diverted to a mobile) it took 2 days for them to do this so we potentially lost business due to their inefficiencies.
This scenario has happened on more than one occasion, and even though the request is e-mailed through in plenty of time (at least two weeks notice is given) it is rarely carried out when requested and I end up having to request this again.
We then had an issue with our phone lines, they wanted to charge me over £100 to replace something that they had not even tested to see if that was even the issue.
I believe that what occured they made changes which was not cascaded to us, and we need to change the port the phone/internet line was plugged into. When the port was changed we were back up and working but they still kept calling trying to get me to spend money on something that I didn't need.
Needless to say, my contract is due to expire shortly, and I am already looking at alternative providers that will hopefully offer a better service than babble currently do.

It seems that because Babble disagree with my review they want to get it taken off Trustpilot.
I have e-mailed them today advising I’m giving notice of cancelling my contract.
Last time I asked for information on my contract (end date) it took them over a month to get me the information yet I am only given 3 days in which to respond to them about my review or it will be removed?!!
Double standards!

We have been with Babble for a few years for our mobile SIMO contracts. It was time for a review to check competitiveness. I decided to stay with Babble due to my account manager, Jason Wealthall being very responsive to our requests and having good communication with me. He was able to tailor our contract to our use and also save costs for our organisation. Really excellent customer service.

I had a painless renewal of contract thanks to Thapsy who was extremely helpful. I was guided precisely through the online form and was able to deal with the matter in a few minutes.

Babble have taken over our account from NTE and so far unimpressed. I sent an email request to discontinue an old number back on 17 January, and 2 invoices later and 3 emails I'm still waiting on someone dealing with this straightforward request. Our account with NTE was also signed on 5 year term which comes to an end within the next few weeks - no-one from Babble has reached out to discuss.

The chap who looks after me Steve Havill is brilliant very helpful and explains everything.
Sheila Kersey

Leah Jones is one of the best accounts manager. She managed to resolve and streamline our services in two days, that we were struggling with for the past few years.
Her consumer services skills are excellent. She is calm, respectful and eager to find solutions to help and retain customers.
I think Babble are very lucky to have such an employee.
Well done Leah !!!!

Pete Hodgetts is an amazing account manager. Always helpful and so very responsive. I have never had such immediate support. Pete also takes the time to explain any issues fully.

Poor response time, poor communication, almost impossible to speak to a person, all communication seems to be by e-mail which for a telephone company seems bizarre and takes up much more time.

Spoke to a lovely lady called Asa Magalada over the course of a week. She was very helpful very polite and very empathetic. I can’t rate her high enough and she is definitely an asset to your team.

Literally the worst possible customer service from their contracts team. It's taken 5 weeks for them to answer a time-sensitive renewals query which, by the time it's arrived (today) is now completely irrelevant. I can't knock our account manager (Craig) who's been fab but I cannot wait until the day we can leave this business and work with a supplier who actually knows their backside from their elbow and at least pretends to care about their customers.