Being a man in my senior years,the thought about the online process of moving home quite frankly terrified me,but then came Victoria and her team at Avrillo who were an absolute joy to deal with.I mu... Näytä lisää
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An absolutely excellent service from start to finish. Community is superb, I was kept in the loop at all stages. I cannot recommend this company strongly enough - if you need strong, positive solicit... Näytä lisää
From the start of the selling process they made it really easy for the client. All forms and processes were on the portal and through their phone appointment process it was easy to speak to someone... Näytä lisää
I honestly couldn’t be happier with the service I received during the sale and purchase of my home. From start to finish, my solicitor was incredibly helpful, professional and supportive. She was al... Näytä lisää
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Yrityksen tiedot
Yrityksen kirjoittama
AVRillo are specialist conveyancers and property lawyers helping people move home across England and Wales. We are one of the UK’s highest-rated conveyancing firms with a 95% completion success rate, compared to 1 in 3 transactions failing elsewhere. Our award-winning conveyancing team focuses on faster communication, clearer updates, and a safer, more reliable moving experience for buyers and sellers. With thousands of verified reviews, we have become known nationally for reducing delays, preventing fall-throughs, and guiding home movers through the legal process with care, transparency and efficiency.
Yhteystiedot
257 Green Lanes, N13 4XE, LONDON, Yhdistynyt kuningaskunta
- 0208 370 3877
- clientservices@avrillo.co.uk
- avrillo.co.uk
4,8
Erinomainen
2 t. arvostelua
Pyytää asiakkailta arvosteluja
Tämä yritys pyytää asiakkailtaan arvosteluja – olivat ne sitten hyviä tai huonoja
On vastannut 90 %: iin saamistaan huonoista arvosteluista
Vastaa yleensä 1 kuukauden sisällä
Kuinka tämä yritys käyttää Trustpilotia
Tutustu arvostelujen ja arvosanojen lähteisiin, pisteytykseen ja moderointiin.
Easy on line service
Easy on line service. Prompt and efficient with excellent communication at every step.
27. maaliskuuta 2026
Oma-aloitteinen arvostelu
Vastaus yritykseltä AVRillo Conveyancing
Thank you for your kind feedback. We’re delighted to hear that you found the online service easy to use and that communication was clear and consistent throughout.
It’s great to know everything was handled promptly and efficiently. We truly appreciate you taking the time to share your experience and wish you all the very best moving forward.
Great set of solicitors to do business…
Great set of solicitors to do business with. Using a 22nd Century Portal to complete documents. Courteous reminders to complete forms. Very happy with the company. I would use them again.
27. maaliskuuta 2026
Oma-aloitteinen arvostelu
Vastaus yritykseltä AVRillo Conveyancing
Thank you for your kind review. We’re delighted to hear that you enjoyed working with the team and found the portal a helpful and modern way to manage your documents.
It’s great to know the reminders kept things on track and that you were happy with the overall service. We truly appreciate your trust and would be pleased to assist you again in the future.
Absymal service - not recommended for first-time buyers
Would definitely recommend not using - abysmal service, almost lost me the purchase, and I had to report them to the Ombudsman
As a first time buyer, I knew the house buying experience would be a stressful one, and I would face some challenges, but working with AVrillo made the entire process infinitely worse, and I would urge anyone considering them to think again.
AVrillo came recommended by my estate agents, and offering (what I thought were) fairly reasonable prices, I decided to pick them. However, this proved to be an incredibly poor decision.
The primary issue with this firm is communication. You might expect that during such an important process, being able to talk to the person handling your case might be a simple process. Not at AVrillo, where the head agent works with a team of junior people, meaning contacting the right person and getting a timely response is more of a hope than a promise. The firm does offer weekly surgeries, but they fall during normal work hours, and barely last enough time to get any input or useful information,
Each agent has both an individual and a team email address you can contact them at, but this does not (as the company notes in its emails) mean you are actually contacting them, meaning getting a reply is incredibly slow.
This "process" almost led to me losing my purchase, as a lack of reply at an incredibly vital point in the deal left my seller ready to call the whole thing off - it was only through the amazing work of my estate agent, whose director had to contact the ownners of AVrillo directly by email, that this was saved.
When I complained about this delay, I was simply told I was incorrect - despite a host of evidence, including internal emails from the seller solicitors to the contrary, and my own emails to AVrillo staff.
Possibly the only good thing about AVrillo's online system is that it does record every email and communication send during the process - useful backups for when you need to complain.
AVrillo also demands you carry out AML and income checks via the Checkboard app, one of the least intuitive and badly-made apps around - good luck trying to upload all the documents you need without the app crashing.
Finally, when it came to my final bill, I was confronted with an amount far and away above what had originally been agreed, and when I asked for some justification, and a refund, I was brusquely refused.
Even replying to my notice of complaint took more than two days, which should probably tell you a lot about how they operate.
In short - I would definitely caution against using this firm - they will make the entire buying process so much more stressful and painful than you could ever imagine, especially if you are a first-time buyer.
I reported them to the Ombudsman, and have settled my case.
26. maaliskuuta 2025
Oma-aloitteinen arvostelu
Vastaus yritykseltä AVRillo Conveyancing
Thank you for taking the time to share your feedback.
We are sorry to hear that your experience felt stressful, particularly as a first-time buyer, and we appreciate you raising your concerns.
We have carefully reviewed the points you raised regarding communication, the progression of your transaction and the final costs through our formal complaints process. Based on a full review of the file and correspondence, we did not find evidence to support that your matter was mishandled, delayed beyond reasonable expectations, or placed at risk due to a lack of communication.
In relation to fees, these were set out clearly within our Terms and Conditions and supporting documentation, including any additional charges that may arise depending on how a transaction progresses.
We note that you did refer your complaint to the Legal Ombudsman. After reviewing the matter, they did not accept it for investigation and instead referred you back to our final response, confirming that the issues raised had already been addressed.
We understand that your perception of the experience differs, however we remain confident that the service provided met the appropriate professional standards.
Vastaus yritykseltä AVRillo Conveyancing
Thank you for your kind feedback. We’re pleased to hear that you had a good experience with both your sale and lease extension.
We appreciate you taking the time to share your review and wish you all the very best moving forward.
Great service and result in that my…
Great service and result in that my flat sale completed in the given timeframe. Sarah my solicitor was very helpful and kept me fully updated at all times and was always on had if I had questions etc.
22. maaliskuuta 2026
Vastaus yritykseltä AVRillo Conveyancing
Thank you for your kind review. We’re delighted to hear that your sale completed within the expected timeframe and that Sarah provided such helpful and consistent support throughout.
It’s great to know you felt fully updated and that your questions were always addressed promptly. We’ll be sure to share your feedback with Sarah.
Wishing you all the very best moving forward.
Great experience
AVRillo made the whole experience of buying a new home stress free by providing a very experienced and knowledgeable solicitor to my case.
Nathan not only gave expert advice but was very thorough in providing detailed explanations to my queries which was very helpful.
The whole end to end experience was seamless.
20. maaliskuuta 2026
Vastaus yritykseltä AVRillo Conveyancing
Thank you for your wonderful review. We’re delighted to hear that your home-buying experience felt seamless and stress free, and that Nathan provided such knowledgeable and thorough support throughout.
It’s great to know his clear explanations and attention to detail made a real difference when addressing your queries. Your kind words will mean a great deal to him and the team.
Wishing you every happiness in your new home and all the very best moving forward.
Good experience working with them,
Good experience working with them,
Only issue I found that you can’t call the case handler directly to solve your query instead you have to book surgery next day to discuss your case that is being annoying.
17. maaliskuuta 2026
Vastaus yritykseltä AVRillo Conveyancing
Thank you for your feedback. We’re pleased to hear that you had a good experience working with us overall.
Your comments are valuable and will be taken on board as we continue to review how we balance accessibility and efficiency.
Thank you again for sharing your experience, and we wish you all the best moving forward.
The team were great from start to…
The team were great from start to finish and gave us the confidence and reassurance
Emily and Ella were amazing and always kept us updated on the situation
Thank you very much
17. maaliskuuta 2026
Vastaus yritykseltä AVRillo Conveyancing
Thank you for your lovely feedback. We’re delighted to hear that the team provided confidence and reassurance from start to finish.
It’s especially great to know that Emily and Ella kept you well informed throughout — your kind words will mean a great deal to them.
Thank you again, and we wish you all the very best moving forward.
Sorted out a tricky purchase for us…
Sorted out a tricky purchase for us efficiently
16. maaliskuuta 2026
Vastaus yritykseltä AVRillo Conveyancing
Thank you for your kind feedback. We’re pleased to hear that the team was able to handle your tricky purchase efficiently and help bring everything together smoothly.
We appreciate you taking the time to share your experience and wish you all the very best moving forward.
Vastaus yritykseltä AVRillo Conveyancing
Thank you for your kind feedback. We’re delighted to hear that you found the service both professional and helpful.
We appreciate you taking the time to share your experience and wish you all the very best moving forward.
Great service from start to finish
Great service from start to finish, helpful, friendly and got it all done a month quicker than estimated. Reasonable fees and kept updated at all times.
9. maaliskuuta 2026
Vastaus yritykseltä AVRillo Conveyancing
Thank you for your wonderful review. We’re delighted to hear that you found the service helpful and friendly throughout, and that everything was completed ahead of schedule.
It’s great to know you felt well informed at every stage and that the overall experience offered good value. Your feedback is truly appreciated, and we wish you all the very best moving forward.
Vastaus yritykseltä AVRillo Conveyancing
Thank you for your kind feedback. We’re pleased to hear that you found the process fast and communication easy throughout.
We appreciate you taking the time to share your experience and wish you all the very best moving forward.
Fantastic service
Being a first time buyer, AVRillo made the process as smooth as possible with constant communications and updates. Their online portal is also easy and simple to navigate and we were able to complete in just 3 months. I would definitely recommend!
6. maaliskuuta 2026
Oma-aloitteinen arvostelu
Vastaus yritykseltä AVRillo Conveyancing
Thank you for your wonderful review. We’re delighted to hear that, as a first-time buyer, you found the process smooth and well supported with regular communication and updates along the way.
It’s great to know the online portal was easy to navigate and helped keep everything clear throughout your purchase. Completing in just three months is a fantastic outcome.
Thank you for your recommendation, and we wish you every happiness in your new home.
Service you can trust and gets you through the process
My experience was good and easy for someone not so good with Internet thank you
9. maaliskuuta 2026
Vastaus yritykseltä AVRillo Conveyancing
Thank you for your kind review. We’re delighted to hear that you found the process straightforward and easy to follow, even without much experience using the internet.
It’s great to know the service helped guide you through everything with confidence. We truly appreciate you taking the time to share your experience and wish you all the very best moving forward.
Thanks to great instructor Faz
Thanks to great instructor Faz, passed my manual test first time with flying colours and he helped a lot. Really recommend to any new learners if they’re seeking to pass with ease
10. maaliskuuta 2026
Oma-aloitteinen arvostelu
Excellent service in the main
Excellent service in the main. Efficient, polite , professional and clearly thorough and knowledgeable.
The only negative was with the web portal; certain fields did not seem to complete as I had typed them on my android phone. Each word seemed to dissappear as I typed the next word. Leaving only punctuation marks. Unclear for me whether my answers where registered or not within the portal.
Apart from that, great service provided.
9. maaliskuuta 2026
Vastaus yritykseltä AVRillo Conveyancing
Thank you for your thoughtful and balanced feedback. We’re very pleased to hear that you found the service efficient, polite and professional, and that the team’s knowledge and thoroughness stood out.
We also appreciate you highlighting the issue you experienced with the portal on your Android phone. Feedback like this is extremely valuable and helps us identify areas where we can improve the usability of our systems.
Thank you again for taking the time to share your experience. We wish you all the very best moving forward.
Quick, but expensive and no advice given
If you need a quick service, and are prepared to pay a premium, then this is probably for you. The original quote is not what you end up paying, as extra costs get added along the way, and they say they can't give you a running total, until you get your actual completion statement, so it could be a shock. Some of the emails ( automated) are very hard sell and insist you deal with things immediately. They offer no advice, just present all the facts, so you need to understand and read all the documents, there were over 200 pieces of correspondence to read. The call facility is good, but the slots are not long enough. The team behind the scenes are hardworking, and get the job done. But the process ( including the AML checks ) are stressful with no workarounds when you don't fit the exact criteria of the online requirements. The helpdesk for their provider is not UK based and make it very hard work. Overall we completed in 3 months, which is good, but It was very stressful and at times upsetting, due to the AML process.
16. joulukuuta 2025
Oma-aloitteinen arvostelu
Vastaus yritykseltä AVRillo Conveyancing
Thank you for such open feedback. I'm really pleased the team came across as hardworking, the call facility worked for you, and we completed in three months — that speed is why we complete 95% of moves when a third fall through elsewhere. On costs, your core fee is fixed and set out at the start; some third-party items simply arrive at different stages, but each is disclosed in writing as it happens and you can ask for an up-to-date total any time. I'm sorry if the emails felt like hard sell — the urgency is only ever to protect your move from delay. And you're right that we should always be explaining, not just presenting; no client should feel left to work it out alone. On AML, those checks are a legal requirement we can't waive, but I'm sorry the process felt rigid and stressful, and your comments on the call length and helpdesk are noted.
AVRillo kept informed all through the…
AVRillo kept informed all through the process.
8. maaliskuuta 2026
Vastaus yritykseltä AVRillo Conveyancing
Thank you for your feedback. We’re pleased to hear that you felt well informed throughout the process.
We appreciate you taking the time to share your experience and wish you all the very best moving forward.
100/10 excellent experience ⭐⭐⭐⭐⭐
Really could not fault our experience with AVRillo. Excellent communication throughout. Karen and the team have made buying our first home feel quick and easy. Would recommend AVRillo to everyone!
Thank you all so much
5. maaliskuuta 2026
Vastaus yritykseltä AVRillo Conveyancing
Thank you for such an amazing review. We’re absolutely delighted to hear that your experience with AVRillo was so positive and that Karen and the team helped make your first home purchase feel smooth and straightforward.
Clear communication and strong support throughout the process are exactly what we aim to provide, so your feedback truly means a great deal to us.
Thank you for your wonderful recommendation, and we wish you every happiness in your new home.
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