Being a man in my senior years,the thought about the online process of moving home quite frankly terrified me,but then came Victoria and her team at Avrillo who were an absolute joy to deal with.I mu... Näytä lisää
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An absolutely excellent service from start to finish. Community is superb, I was kept in the loop at all stages. I cannot recommend this company strongly enough - if you need strong, positive solicit... Näytä lisää
From the start of the selling process they made it really easy for the client. All forms and processes were on the portal and through their phone appointment process it was easy to speak to someone... Näytä lisää
I honestly couldn’t be happier with the service I received during the sale and purchase of my home. From start to finish, my solicitor was incredibly helpful, professional and supportive. She was al... Näytä lisää
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AVRillo are specialist conveyancers and property lawyers helping people move home across England and Wales. We are one of the UK’s highest-rated conveyancing firms with a 95% completion success rate, compared to 1 in 3 transactions failing elsewhere. Our award-winning conveyancing team focuses on faster communication, clearer updates, and a safer, more reliable moving experience for buyers and sellers. With thousands of verified reviews, we have become known nationally for reducing delays, preventing fall-throughs, and guiding home movers through the legal process with care, transparency and efficiency.
Yhteystiedot
257 Green Lanes, N13 4XE, LONDON, Yhdistynyt kuningaskunta
- 0208 370 3877
- clientservices@avrillo.co.uk
- avrillo.co.uk
4,8
Erinomainen
2 t. arvostelua
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They are bad conveyancers for Millenials
They are conveyancers for Millenials: they cut-and-paste material into dense, lengthy emails without bothering to sift out the stuff that actually matters. They will link to the law society website as an explanation… but you can’t read it unless you sign up as a user of the law society. It’s free, but why can’t you just provide the information first hand?! Communications are via video calls. Emails to them are left unanswered for long periods: up to 3 working days if you go the “fast track” route, up to 6 for the standard route. 6 working days of course means potentially 8 calendar days. Just to say “Thanks for your email”! When selecting a route “speed” you think you’re controlling how fast you want conveyancing to happen, but they’ve conflated that into a general “how fast do we have to reply to this chap” switch as well. Complain about it and they’ll refer you to introductory documents that you’re deemed to have read in detail, despite them being in multiple tens of pages (and multiple documents) all dumped on you at once.
Emails, when they come, are riddled with typos and acronyms without explanation. Maybe we all ought to know what “AML” means as a matter of reflex, but why can’t they just type it out so I don’t have to play puzzle games! It all came across as unprofessional to me, anyway.
There is no hand-holding for those unfamiliar with the process. There’s a website, which merely overwhelms and is pointless to anyone not understanding what’s going on.
I don’t know how good they are at the actual business of lawyering: we never got that far. There is far too little customer care, and quite a lot of hiding behind technology. You ask for a little more consideration and you’re essentially told the volume of work means you’ll get what you’re given. I parted company with them today, they are that bad. I wouldn’t touch them with a barge pole, unless you’re a Millenial that prefers technology over personal communication.
15. heinäkuuta 2026
Oma-aloitteinen arvostelu
Vastaus yritykseltä AVRillo Conveyancing
Dear Mr Rogers,
Thank you for taking the time to set out your experience, and for speaking with me directly this week as well. I'm sorry to read that the process left you feeling this way — that's not the standard we hold ourselves to.
On communication and response times: we offer clients a choice of email updates or a bookable call slot with their conveyancer, so that when you do speak to us, it's dedicated time rather than being kept on hold. That option remained available to you throughout, and I understand phone reception on your end made ad hoc calls difficult — the booked slots don't depend on that. You let us know you preferred email, which is entirely your choice, but it does mean our email turnaround applied rather than a phone conversation. I'm sorry if that distinction wasn't clear at the time.
On the queries raised before your contract pack was issued: some of what you were asking about wasn't yet available to answer at that stage of the transaction, which I appreciate is frustrating when you're keen to keep things moving, however it is out of our control.
On the format of our emails: these follow a standardised structure so that the legal information in them is accurate and consistent across every case — it's not a shortcut, it's there to make sure nothing is missed. I'm sorry if that came across as impersonal rather than thorough.
On AML: these are Anti-Money Laundering checks, required by government regulation on every property transaction, not something specific to you. I'm sorry the term wasn't set out in that way on each of our email responses however it was defined in our communication to you.
On video calls: this is a deliberate part of how we work, not a substitute for care. It lets us share and review documents with you in real time and keeps a clear record of what's been discussed and agreed, which protects you as much as us. I understand it isn't the right fit for everyone, which is exactly why, when we spoke, we agreed a smaller local high-street firm offering more in-person contact would suit you better.
On being told you'd get "what you're given": that doesn't reflect how we operate or how our conversation went. You advised you would like immediate replies to emails. Due to the nature of conveyancing and the detail needed to draft responses, especially to longer emails sent to us, we need time to review to be able to give accurate and clear responses.
I'm glad we had the chance to talk this through, and that we could agree on a way forward that better suits how you like to work. I wish you well with your move.
Kind regards
AVRillo made everything really easy as…
AVRillo made everything really easy as a first time buyer and helped with any questions I had. They also got back with answers to any questions I had very quickly. I would definitely use them again if needed in the future. They also sent me a moving in starter pack which was very thoughtful
5. heinäkuuta 2026
Vastaus yritykseltä AVRillo Conveyancing
Thank you for your wonderful review. We’re delighted to hear that we were able to make your first home-buying experience as smooth and straightforward as possible.
It’s fantastic to know that the team was always on hand to answer your questions promptly and provide the support you needed throughout the process. We’re also pleased that you enjoyed your moving-in starter pack – it’s our way of celebrating such an exciting milestone with our clients.
Thank you for your kind recommendation and for placing your trust in AVRillo. We wish you every happiness in your new home and look forward to assisting you again in the future should you ever need us.
AVRillo Review - Thanks Neuza
Buying a house is stressful at the best of times, but Neuza has been absolutely amazing from start to finish. Nothing was ever too much trouble, she was always happy to answer my questions, kept me updated, and really helped to calm me down whenever I started to worry.
She's been so helpful throughout the whole process and did everything she could to get it through as quickly as possible. I honestly don't think it would have happened without her.
I wouldn't hesitate to use AVRillo again. Thank you so much for all your hard work, Neuza, you've been brilliant!
3. heinäkuuta 2026
Oma-aloitteinen arvostelu
Vastaus yritykseltä AVRillo Conveyancing
Thank you for your wonderful review. We’re delighted to hear that Neuza provided such exceptional support throughout your home-buying journey.
Buying a home can be a stressful experience, so it’s fantastic to know that Neuza was always on hand to answer your questions, keep you updated, and provide reassurance whenever you needed it. We’ll be sure to pass on your kind words to her – she’ll be thrilled to know the positive impact she had on your experience.
Thank you for your recommendation and for placing your trust in AVRillo. We wish you every happiness in your new home, and we look forward to assisting you again in the future should you ever need us.
Excellent service
Excellent service. AVRillo made my home buying experience easier great team thanks you all.
14. heinäkuuta 2026
Oma-aloitteinen arvostelu
Vastaus yritykseltä AVRillo Conveyancing
Thank you for your wonderful review. We’re delighted to hear that AVRillo made your home-buying experience easier and that you received excellent service from the team.
Your kind words mean a great deal to us, and we’ll be sure to share your appreciation with everyone involved. Thank you for choosing AVRillo, and we wish you every happiness in your new home.
I had a wonderful experince with the…
I had a wonderful experince with the AVRillo team. The team were very efficient and always giving feedback in a timely manner
12. heinäkuuta 2026
Vastaus yritykseltä AVRillo Conveyancing
Thank you for your wonderful review. We’re delighted to hear that you had such a positive experience with the AVRillo team.
It’s great to know that you found the team efficient and that they kept you updated with timely feedback throughout the process. Providing responsive communication and excellent service is exactly what we strive for.
Thank you for taking the time to share your experience, and we wish you all the very best moving forward.
Conveyancing - As a first-time buyer
I was initially skeptical about using AVRillo for my conveyancing, but I am so glad I trusted my gut.
As a first-time buyer, their team was incredibly supportive and guided me through every step. The online portal made it really easy to track the progress from start to finish, and I always felt kept in the loop.
I would highly recommend AVRillo’s services to anyone.
10. heinäkuuta 2026
Oma-aloitteinen arvostelu
Vastaus yritykseltä AVRillo Conveyancing
Thank you for your wonderful review. We’re delighted to hear that, despite your initial hesitation, you chose AVRillo and had such a positive experience as a first-time buyer.
It’s great to know that the team supported and guided you through every step of the process, and that the online portal made it easy to track your progress while keeping you fully informed throughout.
Thank you for your recommendation and for placing your trust in AVRillo. We wish you every happiness in your new home.
Vastaus yritykseltä AVRillo Conveyancing
Thank you for your kind review. We’re delighted to hear that you found the service excellent from start to finish.
Your feedback means a great deal to the team, and we truly appreciate you taking the time to share your experience. Wishing you all the very best moving forward.
Excellent Service from Start to Finish ⭐⭐⭐⭐⭐
We used AVRillo Conveyancing for our house purchase, and we couldn’t be happier with the service. Our solicitor was always responsive, answered all of our questions promptly, and was incredibly helpful throughout the entire process. The whole team was professional, friendly, and kept us informed every step of the way. On top of that, our house purchase was completed very quickly and smoothly. We would highly recommend AVRillo Conveyancing to anyone looking for an efficient and reliable conveyancing service. Thank you for making the process so easy!
11. kesäkuuta 2026
Vastaus yritykseltä AVRillo Conveyancing
Thank you for your fantastic review. We’re delighted to hear that you had such a positive experience with AVRillo Conveyancing and that your house purchase was completed quickly and smoothly.
It’s wonderful to know that your solicitor was responsive, helpful and always available to answer your questions, while the wider team kept you informed every step of the way. Providing professional, friendly and efficient service is exactly what we strive for, so your feedback means a great deal to us.
Thank you for your recommendation and for placing your trust in AVRillo. We wish you every happiness in your new home.
Process of selling my property from start to completion with Avrillo solicitors
With Avrillo from instructing them to nearly completion , they have been very supportive through the whole process , guideing me through what can be a very stressful time ...
Very helpful team and with the portal always kept upto date with every process ....
Would highly recommend Avrillo solicitors to family and friends
9. heinäkuuta 2026
Vastaus yritykseltä AVRillo Conveyancing
Thank you for your wonderful review. We’re delighted to hear that the team supported you from instruction through to completion and helped guide you through what can often be a stressful process.
It’s great to know that you found the team so helpful and that the online portal kept you fully up to date at every stage of your sale. Providing clear communication and support throughout the journey is exactly what we strive for.
Thank you for your recommendation to your family and friends. It truly means a great deal to us, and we wish you all the very best moving forward.
Great communication all the way.
7. heinäkuuta 2026
Vastaus yritykseltä AVRillo Conveyancing
Thank you for your kind review. We’re delighted to hear that you experienced great communication throughout the entire process.
Keeping our clients informed every step of the way is something we pride ourselves on, so your feedback means a great deal to us. Thank you for taking the time to share your experience, and we wish you all the very best moving forward.
Reliable and responsive solicitor
We used AVRillo for our house sale and ongoing purchase at the recommendation from our estate agent; Robinson Jackson, they were very good and responsive over email and made us feel reassured when we experienced difficulties with our chain.
The only downside is that there was no direct number to speak to your dedicated agent, you had to book a call surgery via their website which often didn’t have same day call back availability, however, our dedicated solicitor; Emily and Ella we’re very responsive over email thankfully and did often call us back when we requested over email in the time sensitive moments of our sale.
Overall a great solicitor, would recommend!
26. kesäkuuta 2026
Vastaus yritykseltä AVRillo Conveyancing
Thank you for taking the time to share such a thoughtful and balanced review. We’re delighted to hear that Emily, Ella and the team provided responsive support throughout your sale and ongoing purchase, and that their communication helped reassure you during the challenges with your chain.
We also appreciate your honest feedback regarding the call surgery system. We understand that, in time-sensitive situations, having immediate access is important, and your comments are valuable as we continue to improve our client experience. It’s wonderful to hear that Emily and Ella were proactive in responding to your emails and calling you back when it mattered most.
Thank you for your recommendation and for placing your trust in AVRillo. We wish you all the very best with your purchase and look forward to helping you through to completion
Thank You for everything! :)
The buying process did go quite smoothly. Some of the legal jargon was quite confusing at times, but the call surgery was very useful and Sarah was able to explain and put my mind at rest. I would recommend AV Rillo, in fact I already have. You are doing the conveyancing for my daughter and her partner purchase!
Many thanks to Sarah Smyth and everyone at AV Rillo.
Thank you so much for my welcome gift, what a lovely surprise!
5. heinäkuuta 2026
Vastaus yritykseltä AVRillo Conveyancing
Thank you for your wonderful review. We’re delighted to hear that your purchase went smoothly and that Sarah Smyth was able to explain the legal aspects clearly and put your mind at ease whenever you had questions.
It’s great to know that you found the call surgery so useful, and we’re especially grateful that you’ve already recommended AVRillo to your daughter and her partner. Your continued trust means a great deal to us.
We’re also so pleased that the welcome gift was a lovely surprise and added a special touch to your moving experience. We’ll be sure to share your kind words with Sarah and the rest of the team.
Thank you again for your recommendation, and we wish you every happiness in your new home.
Initially dubious about managing our…
Initially dubious about managing our house sale online but are definitely converted. The team are great and appointments to speak to them has been easy. Haven’t had to take time of work to deal with problems either. Been absolutely satisfied with the whole procedure. Thanks AVrillo we will recommend you
3. heinäkuuta 2026
Vastaus yritykseltä AVRillo Conveyancing
Thank you for your wonderful review. We’re delighted to hear that, although you were initially unsure about managing your house sale online, the experience completely changed your perspective.
It’s great to know that the team made the process easy, that arranging appointments was straightforward, and that everything could be managed without disrupting your work. Providing a convenient and stress-free experience is exactly what we aim for.
Thank you for your recommendation and for placing your trust in AVRillo. We wish you all the very best moving forward.
Brilliant service
I found Avrillo to be extremely helpful, prompt replies, very patient and friendly, always available. Always looking after my best interests.
3. heinäkuuta 2026
Oma-aloitteinen arvostelu
Vastaus yritykseltä AVRillo Conveyancing
Thank you for your wonderful review. We’re delighted to hear that you found the AVRillo team helpful, patient, friendly and always available throughout the process.
It’s especially rewarding to know that you felt your best interests were always at the heart of everything we did. Your kind words mean a great deal to us.
Thank you for taking the time to share your experience, and we wish you all the very best moving forward.
So quick and efficient excellent…
So quick and efficient excellent service would recommend to anyone
2. heinäkuuta 2026
Vastaus yritykseltä AVRillo Conveyancing
Thank you for your kind review. We’re delighted to hear that you found the service so quick and efficient.
Your recommendation means a great deal to us, and we truly appreciate you taking the time to share your experience. Wishing you all the very best moving forward.
Recommend 110%
We went to AVRillo after a year of trying to move. People pulling out, including a solicitor. We were at our wits end, and in danger of another collapsed chain.
When we first spoke to Jessica Trim, we were instantly put at ease and felt confidant that we would get what we needed.
Jessica and her team were incredible. We were kept informed all the way through, and we felt like valued customers, not just another case on the pile. The portal was a great way to see progress and I knew if I emailed Jessica, I would get a quick honest reply.
We moved this week after 18 months of hell. We can't thank AVRillo enough, and would totally recommend them to anyone. 100%
28. kesäkuuta 2026
Vastaus yritykseltä AVRillo Conveyancing
Thank you for such a heartfelt review. We’re truly delighted that, after such a long and difficult 18 months, Jessica Trim and her team were able to provide the reassurance and support you needed to finally reach completion.
It’s wonderful to hear that you felt valued throughout the process, with clear communication, honest responses and the portal helping you stay informed every step of the way. Your kind words about Jessica and her team will mean a great deal to them.
Thank you for placing your trust in AVRillo and for your fantastic recommendation. We wish you every happiness in your new home after such a well-deserved fresh start.
Excellent service
AVRillo was recommended to us by the estate agent selling the first property we offered on. When it fell through and we offered on a second property, we decided to use AVRillo again. We had found the initial contact very stressful - a huge amount was asked of us in a very short space of time when we were bombarded with a lot of lengthy documents to read and sign, and the verification of ID and finances process was very time-consuming. However, the second time around was more straightforward as we knew what to expect, and aside from the initial stress, the rest of the process we couldn't have asked for more. We were extremely fortunate to be allocated Vicky Nankivell-Long as our conveyancer. She and her team did a brilliant job of staying in touch with us and the other party's solicitor, keeping us informed, sorting out any issues and responding to any queries we had. We were very impressed with how responsive to emails Vicky was, which we really appreciated. Thanks to Vicky we now have exceptionally high standards for a conveyancer if we were ever to buy another property. We would use AVRillo again thanks to our experience with her.
31. maaliskuuta 2026
Oma-aloitteinen arvostelu
Vastaus yritykseltä AVRillo Conveyancing
Thank you for taking the time to share such a thoughtful and balanced review. We’re delighted to hear that, despite the disappointment of your first purchase falling through and the initial onboarding feeling overwhelming, your overall experience with AVRillo was such a positive one.
We’re especially pleased to hear your wonderful feedback about Vicky Nankivell-Long and her team. Keeping clients informed, responding promptly and proactively resolving issues are qualities we pride ourselves on, and we’ll be sure to share your kind words with Vicky. It’s fantastic to know she made such a lasting impression and earned your trust.
Thank you again for your recommendation and for choosing AVRillo. We wish you every happiness in your new home and would be delighted to assist you again in the future.
Vastaus yritykseltä AVRillo Conveyancing
Thank you for your kind feedback. We’re delighted to hear that you found the team extremely efficient and informative throughout the process.
We truly appreciate you taking the time to share your experience and wish you all the very best moving forward.
Efficient and helpful
Buying a house is obviously very stressful, but AVRillo made the experience as smooth and efficient as possible. Kim worked on my case and was really helpful and patient with all my questions, as was everyone else I dealt with. I’d recommend them to anyone buying or selling a house.
27. kesäkuuta 2026
Vastaus yritykseltä AVRillo Conveyancing
Thank you for your wonderful review. We’re delighted to hear that, although buying a house can be stressful, AVRillo helped make the experience as smooth and efficient as possible.
It’s especially lovely to know that Kim was so helpful and patient in answering all of your questions, and that everyone else you dealt with provided the same high level of support. We’ll be sure to share your kind words with the team.
Thank you for your recommendation and for placing your trust in AVRillo. We wish you every happiness in your new home.
Fantastic service from AVRillo and the…
Fantastic service from AVRillo and the team. They were approachable, answered all my questions, and handled my house purchase quickly and without any hassle. Thank you for making the whole process so easy.
27. kesäkuuta 2026
Vastaus yritykseltä AVRillo Conveyancing
Thank you for your wonderful review. We’re delighted to hear that you received fantastic service from the AVRillo team and that they were approachable, responsive and able to answer all of your questions throughout the process.
It’s great to know your house purchase was handled quickly and without hassle, making the experience as easy as possible for you.
Thank you for your kind words, and we wish you every happiness in your new home.
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