Avant customer service we're very prompt in replying and rectifying my problem when DPD failed to deliver my parcel to my neighbour when I knew I would be away for the delivery. The parcel was consequ... Näytä lisää
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Katso, mitä arvostelun kirjoittajat sanovat
I love the Odyssey Avant Calendar, it’s well considered, thematic and comprehensive. But it’s my experience of using some of the products which has made me want to buy more Avant Products.Let m... Näytä lisää
Yritys on vastannut
Incredible products in my second purchase of the Avant Skincare advent calendar. It arrived extremely quickly, well packaged and fully tracked. I cannot understate how luxurious this calendar is! T... Näytä lisää
Yritys on vastannut
I recently ordered the caviar serum and the rejuvenating digital box and an eye cream. The total order was 150pounds. The delivery was good and the presentation is lovely. However the products are ver... Näytä lisää
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Yrityksen tiedot
Yrityksen kirjoittama
Avant is a London-based cruelty-free skincare brand that fuses natural ingredients with innovative science to create high-performance beauty products aimed at enhancing skin health and radiance.
Yhteystiedot
166 College Road Harrow, HA1 1BH, London, Yhdistynyt kuningaskunta
- customerservice@avant-skincare.com
- avant-skincare.com
4,2
Hyvä
40 arvostelua
Ei viimeaikaisia arvostelupyyntöjä
Tämä yritys ei ole pyytänyt asiakkailtaan arvosteluja viime aikoina, joten arvostelut eivät välttämättä anna kattavaa kokonaiskuvaa
On vastannut 75 %: iin saamistaan huonoista arvosteluista
Vastaaminen kestää yleensä yli kuukauden
Kuinka tämä yritys käyttää Trustpilotia
Tutustu arvostelujen ja arvosanojen lähteisiin, pisteytykseen ja moderointiin.
Excellent customer service
Excellent customer service. Fast response from customer and the resolution to my issue was above and beyond what I expected.
2. syyskuuta 2026
Oma-aloitteinen arvostelu
Le calendrier est superbe
Le calendrier est superbe ? J ai eu le service client qui a été à la hauteur, je vous remercie encore pour tout.
28. elokuuta 2026
Oma-aloitteinen arvostelu
Don't hesitate, buy the Avant Skincare calendar
Incredible products in my second purchase of the Avant Skincare advent calendar. It arrived extremely quickly, well packaged and fully tracked.
I cannot understate how luxurious this calendar is! The calendar is beautifully presented and you can be sure the recipient will be overjoyed - or spoil yourself, and buy once! Oh and I should add that you will be supported by Avant's customer service team who answered my question almost immediately - THE PERFECT SHOPPING EXPERIENCE!!!
13. elokuuta 2026
Oma-aloitteinen arvostelu
Vastaus yritykseltä Avant Skincare
Dear Charles,
Thank you so much for such a generous review. We’re delighted to hear that your second Avant Advent Calendar has been such a positive experience, from the presentation and delivery to the products inside.
It means a great deal to know that both the calendar and the service you received made such a lasting impression, and we truly appreciate your recommendation.
We hope you continue to enjoy your Advent Calendar.
Warm wishes,
The Avant Skincare Team
Excellent customer service!
Avant customer service we're very prompt in replying and rectifying my problem when DPD failed to deliver my parcel to my neighbour when I knew I would be away for the delivery. The parcel was consequently ruined as it was left outside for several days in the rain. Avant investigated the issue and sent me out a new product within a couple of days. Very impressed with the service!
24. elokuuta 2026
Oma-aloitteinen arvostelu
Vastaus yritykseltä Avant Skincare
Dear Dawn,
Thank you so much for sharing your experience. We’re very pleased to hear that our Customer Care team was able to resolve the delivery issue promptly and arrange a replacement for you.
We truly appreciate your kind feedback and are delighted that you were happy with the service you received.
Warm wishes,
The Avant Skincare Team
Ordered the Avant Odyssey Advent…
Ordered the Avant Odyssey Advent Calender, unfortunately there was an issue with the delivery. This was rectified promptly by Alex and Mohammad what great customer service I’m a very happy customer
25. elokuuta 2026
Oma-aloitteinen arvostelu
Vastaus yritykseltä Avant Skincare
Thank you for sharing your experience with us.
We’re so pleased to hear that the delivery issue was resolved promptly and that you were happy with the service you received. Your kind feedback is greatly appreciated.
We hope you enjoy your Odyssey Advent Calendar.
Warm wishes,
The Avant Skincare Team
I love the Odyssey Avant Calendar
I love the Odyssey Avant Calendar, it’s well considered, thematic and comprehensive. But it’s my experience of using some of the products which has made me want to buy more Avant Products.Let me explain.
Three nights ago I tried the hand cream and the face mask. Wow. My skin slowly but surely softened and seemed more balanced
Last night, I also tried , for the first time, the eye depuffer, as my eyes always look very puffy and eye masks do not ease it. I swear the puffiness has reduced.Today, I looked hard into the mirror to critically evaluate my face and there is a discernible and positive improvement to my skin. I have now applied the face mask, the eye and the hand cream for tonight.
Later, this week, I will use more of the calendar’s skincare and similarly observe how my skin responds to them.
What an incredible discovery is the Odyssey Avant Calendar. I need more of this curation and I hope that I can buy another one before Christmas.
24. elokuuta 2026
Oma-aloitteinen arvostelu
Vastaus yritykseltä Avant Skincare
Dear Trish,
Thank you so much for taking the time to share such a thoughtful and detailed review. We’re delighted to hear how much you’re enjoying the Odyssey Advent Calendar and discovering new Avant favourites along the way.
It’s especially lovely to hear that the products you’ve tried so far have made such a positive impression, and that the calendar has inspired you to explore more of the Avant collection.
We hope you continue to enjoy discovering the products in your Advent Calendar.
Warm wishes,
The Avant Skincare Team
I had a problem with my advent calendar…
I had a problem with my advent calendar that I bought, but there customer service was fantastic they recognised the problem and very quickly and promptly sorted the problem for me by sending a replacement item. 10/10 for there customer service team and would highly recommend this company products and service were amazing. Shoutout to Alex 10/10 service.
20. elokuuta 2026
Oma-aloitteinen arvostelu
Vastaus yritykseltä Avant Skincare
Dear Richard,
Thank you so much for your wonderful review. We’re delighted to hear that our Customer Care team was able to resolve the issue with your Advent Calendar promptly and effectively.
Your kind words and recommendation mean a lot to us, and we’ll be sure to share your lovely feedback with the team.
We hope you enjoy your Advent Calendar.
Warm wishes,
The Avant Skincare Team
Very disappointed
I recently ordered the caviar serum and the rejuvenating digital box and an eye cream. The total order was 150pounds. The delivery was good and the presentation is lovely. However the products are very small and certainly not good value. The products in the rejuvenating box were half full with the smallest amount of product in them. The eye cream is the size of a tester. I am so disappointed with my order. I had used an Avant product out of a beauty box and i was really happy with it and this is why i placed the order. So very disappointed
3. elokuuta 2026
Oma-aloitteinen arvostelu
Vastaus yritykseltä Avant Skincare
Thank you for taking the time to share your feedback. We’re pleased to hear that your order arrived promptly, that you loved the presentation, and that you’ve previously had a positive experience with Avant products. We’re therefore particularly sorry to hear that this order didn’t meet your expectations.
Our 5-Step Rejuvenating Ritual Starter Set includes a complimentary £25 e-gift card and is designed to offer a curated selection of introductory sizes so you can experience each of the formulas and discover which are best suited to your skincare routine. We completely appreciate your feedback and have taken this on board.
We would also be very happy to look into this further for you. Please contact our Customer Care team at customerservice@avant-skincare.com, and we’ll be happy to assist you.
Thank you again for your feedback — it’s invaluable to us as we continue to review and improve our customer experience.
Great customer experience
Overall, great customer experience: timely delivery, well-packaged, and, most importantly, the serum absorbs and becomes part of your skin instead of creating a layer. Highly recommended. worth the money.
6. toukokuuta 2026
Oma-aloitteinen arvostelu
Vastaus yritykseltä Avant Skincare
Dear Jessica,
Thank you for taking the time to share your experience. We’re so pleased to hear that you were impressed with both the delivery and the serum itself.
Your recommendation and kind comments about the product mean a great deal to us.
Warm wishes,
The Avant Skincare Team
Excellent customer service
A great company with beautiful products.
The customer setvice is really good. Always a polite,prompt response and a speedy resolution.
Highly recommended 🙂
17. kesäkuuta 2026
Oma-aloitteinen arvostelu
Vastaus yritykseltä Avant Skincare
Dear Mrs Winter,
Thank you so much for your kind review and recommendation. We’re delighted to hear that you’ve been enjoying our products and that our Customer Care team has consistently provided you with a prompt and helpful service.
We truly appreciate your continued support.
Warm wishes,
The Avant Skincare Team
I love the products
I love the products, and the customer service is fast and efficient!
28. marraskuuta 2025
Oma-aloitteinen arvostelu
Vastaus yritykseltä Avant Skincare
Dear Sarah,
Thank you so much for your lovely feedback. We’re delighted to hear that you’re enjoying your Avant products and that you’ve had such a positive experience with our Customer Care team.
We truly appreciate your support.
Warm wishes,
The Avant Skincare Team
Contacted me by email without consent
Contacted me by email without consent. Never heard of them, never contacted them before. Now spamming me by email.
9. huhtikuuta 2026
Oma-aloitteinen arvostelu
Vastaus yritykseltä Avant Skincare
Thank you for your feedback – we take consent and data privacy very seriously.
We would never intentionally contact anyone without permission. It’s possible your details were submitted via one of our sign-up forms or previous interactions, and we are reviewing this as a priority to understand what may have happened.
We have ensured your details are no longer included in our communications.
If you would be open to discussing this further, we would welcome the opportunity to review this with you. Please feel free to contact our customer care team at customerservice@avant-skincare.com, and we will be happy to assist you.
Overpriced and seems to be used to make subscription boxes seem like much better value
I've received a variety of Avant skincare products in subscription boxes. My experience is that the price is not reflected in the overall quality. If you're going to say that 15ml of cream is worth £100, then I want to be able to see why. Nothing about Avant skincare seems luxury at all. Avant is vastly over priced. It seems to me that Avant skincare is almost entirely used to inflate the perceived value of subscription boxes.
25. joulukuuta 2025
Oma-aloitteinen arvostelu
Vastaus yritykseltä Avant Skincare
Thank you for taking the time to share your feedback, Caroline. We’re sorry to hear that your experience did not meet your expectations.
At Avant, our products are ingredient-focused, developed to precise standards, and dermatologist-approved, with an emphasis on results-driven, high-performance formulations.
Like many premium brands, we occasionally partner with select subscription services to introduce our range to a wider audience. The products included are curated for discovery and offered as part of an exclusive promotion, while maintaining the same formulation integrity and quality standards across our entire range.
We recognise that experiences can vary, and we take all feedback on board. If you would be open to sharing more about the specific cream you tried, your skin type, and your routine, we would welcome the opportunity to better understand your experience.
Please feel free to reach out to our customer care team at customerservice@avant-skincare.com, and we would be happy to assist you directly.
Delighted to discover this brand after being restricted for so long
I’ve had to stick with the one brand of skincare for many years now. I have rosacea. Came across this brand and I have to say the products I’ve tried so far are amazing! The customer advice regarding product queries is amazing which is such a help when trying new skincare! So far so good. I love their eye pads for sensitive skin. The rosacea mask is also really lovely and feels very healing. I’m gradually trying more products. Really pleased so far.
1. helmikuuta 2026
Oma-aloitteinen arvostelu
Vastaus yritykseltä Avant Skincare
Dear Susan,
Thank you so much for taking the time to share such thoughtful feedback. We’re delighted to hear that you’ve been enjoying the products you’ve tried and that our Customer Care team has been helpful as you explore the Avant range.
It’s lovely to know that you’ve already discovered some favourites, and we truly appreciate your kind words and support.
Warm wishes,
The Avant Skincare Team
Waardeloze parfum heren ,niet meer kopen
Waardeloze parfum heren ,niet meer kopen
20. joulukuuta 2025
Oma-aloitteinen arvostelu
Much ado about nothing
Avant Skincare looks luxury, but if they spent more on the actual products than the packaging everyone would benefit. A moisterizer that leaves your skin dry after only two hours isn't doing a particularly good job - especially when compared to brands that use similar ingredients, but with a much more effective formula and then only ask for a third of the price or even less.
Don't be fooled by shiny boxes. ;)
9. joulukuuta 2025
Oma-aloitteinen arvostelu
Vastaus yritykseltä Avant Skincare
Thank you for taking the time to share your feedback. We're genuinely sorry to hear that the moisturiser didn’t deliver the results you expected. Our aim is always to create high-performance, clinically proven formulas that provide long-lasting hydration and visible benefits, and we regret that this wasn’t your experience.
We’d appreciate the opportunity to look into this further and understand more about the product you used, your skin type, and your routine, as this will help us support you and continually refine our formulations.
Please reach out to our customer care team at customerservice@avant-skincare.com so we can assist you directly. We value your feedback and are committed to ensuring you have a positive experience with Avant.
Try it you will not be disappointed
Try it you will not be disappointed
Skincare worth the price tag. Reoccurring purchases made, and you can tell the difference after 1 night. Customer service amazing and packaging is super luxurious.
13. marraskuuta 2025
Oma-aloitteinen arvostelu
I absolutely love it and the special…
I absolutely love it and the special surprise is gorgeous. Very happy customer. 😍
30. syyskuuta 2025
Oma-aloitteinen arvostelu
Top ervaring met klantenservice
Besides the positive effect the products have on my skin, I'm also very pleased with the customer service. Especially Muhammad. Thank you for your customer-friendly service!
16. lokakuuta 2025
Oma-aloitteinen arvostelu
Brilliant products and the BEST…
Brilliant products and the BEST customer service I have every received!
I'm new to this range so only recently sampled a selection of the products available, but truly impressed and would highly recommend.
From a customer service view point Muhammad is a true legend and a first class example the everyone should follow. Faultless!
14. lokakuuta 2025
Oma-aloitteinen arvostelu
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