Bei Abholung des Autos am Flughafen Kalamata dauerte es lange bis alle Daten erfasst wurden, Mitarbeiter war unfreundlich und gab uns einen alten Renault Clip mit mehr als 100000km auf dem Tacho. Das... Näytä lisää
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Alustan luotettavuuden varmistamiseksi kaikkien arvostelujen – varmennettujen ja varmentamattomien – on läpäistävä automaattinen seulonta, joka on käynnissä kellon ympäri. Järjestelmä tunnistaa ja poistaa ohjeistustemme vastaisen sisällön – myös arvostelut, jotka eivät perustu aitoon asiointiin. Tiedostamme, että asiattomia arvosteluja saattaa tästä huolimatta päästä läpi. Voit tehdä meille ilmoituksen mistä tahansa arvostelusta, jonka uskot jääneen meiltä huomaamatta. Lue lisää
Katso, mitä arvostelun kirjoittajat sanovat
Santorini - We had a really good experience, very easy and all went well. I see other offices of Avance don't have good reviews but the Santorini branch was really good. The man at the desk in Santo... Näytä lisää
Altes Fahrzeug erhalten, fast 100 t km ! (der blaue Polo ist sicher eine Gelddruckmaschine) Rundum Makel, defekte Scheinwerfer, im Dunkeln zu fahren ist Risiko. Wollte zurück zum Schalter der Ausgabe... Näytä lisää
Abbiamo prenotato a Kos per tempo una categoria d auto per avere maggiore sicurezza con i bambini nonostante il prezzo piu elevato;c hanno dato un auto di categoria inferiore,tutta ammaccata e alla ri... Näytä lisää
Yrityksen tiedot
Yrityksen kirjoittama
Avance Rent a Car is a Greek car rental company established in 1992. Currently operates more than 25 locations in Greece, with 40+ service points.
Yhteystiedot
Central Offices: 40-42 Syngrou Ave, 11742, Athens, Kreikka
- +302109200100 +302109011300
- info@avance.gr
- avance.gr
2,3
Välttävä
388 arvostelua
Ei viimeaikaisia arvostelupyyntöjä
Tämä yritys ei ole pyytänyt asiakkailtaan arvosteluja viime aikoina, joten arvostelut eivät välttämättä anna kattavaa kokonaiskuvaa
Ei ole vastannut huonoihin arvosteluihin
Kuinka tämä yritys käyttää Trustpilotia
Tutustu arvostelujen ja arvosanojen lähteisiin, pisteytykseen ja moderointiin.
Esperienza eccellente. Dimitris gentile e cordiale.
Il servizio è efficiente e comodo, trovandosi proprio all’uscita dell’aeroporto. Dimitris è una persona cordiale e gentile che ci ha spiegato tutto in modo chiaro e preciso. Esperienza eccellente.
24. syyskuuta 2022
Oma-aloitteinen arvostelu
Vastaus yritykseltä Avance
Good afternoon,
Thank you for your evaluation. We hope to serve you again in the future.
Kind regards,
Avance team
Everything good.
Everything good.
We rent a car for few days in Athens.
Less than 100euros for 3 days,
It took us 10min(each) to take and to give back the car.
We received a free upgrade for a small SUV, it was really nice.
Nice and clean Car.
I recommand
3. syyskuuta 2022
Oma-aloitteinen arvostelu
Vastaus yritykseltä Avance
Good morning,
Thank you for your evaluation. We are happy that you been satisfied with our services. We hope to serve you again in the future.
Kind regards,
Avance team
Il servizio offerto dal noleggio …
Il servizio offerto dal noleggio Advance Mykonos è efficiente e professionale. Sono gentilissimi e alla fine del noleggio ti accompagnano anche all ' aeroporto .
7. syyskuuta 2022
Oma-aloitteinen arvostelu
Vastaus yritykseltä Avance
Good afternoon,
Thank you for your nice words. We hope to serve you again in the future.
Kind regards,
Avance team
I rent a fiat Panda in Santorini
I rent a fiat Panda in Santorini. The car was clean and in excellent condition. Welcome service was quick and same for departure procedure.
Personnel was friendly.
5. syyskuuta 2022
Oma-aloitteinen arvostelu
Vastaus yritykseltä Avance
Good afternoon,
We are happy that we fully met your expectations. We hope to serve you again in the future.
Kind regards,
Avance team
Excellent service in Santorini
We are very pleased with the excellent service !
Our hotel recommended them & they dropped the car off at the hotel which was an incredible facility.
Fantastic friendly service !
Fotini was very kind & explained everything in detail especially the importance of insurance for Santorini’s roads.
Special thanks to her 🥰
The price was fair, the car was in excellent condition & very clean.
The return was seamless at a location exactly next to the airport.
The hole team seemed very friendly !
We can absolutely recommended Avance & thank them for their contribution to our beautiful stay in Santorini !
4. syyskuuta 2022
Oma-aloitteinen arvostelu
Vastaus yritykseltä Avance
Good afternoon,
Thank you for your wonderful words. We always try to serve our customers in the best possible way. We are happy that you have been satisfied with our services. We hope to serve you again soon.
Kind regards,
Avance team
Good experience over all with avance in…
Good experience over all with avance in ATHENS airport.
1. syyskuuta 2022
Oma-aloitteinen arvostelu
Vastaus yritykseltä Avance
Good afternoon,
Thank you for your evaluation and for your kind words. We hope to serve you again.
Kind regards,
Avance team
Terrible service in Milos - took my business elsewhere!
Terrible service! Prebooked a car and pick up time at the Pollonia office in Milos. I arrived at the office 45 mins later than the pick up time which I thought would be fine as I'd already checked and the office was advertising as being open all morning. Got there and the office was empty. After 15 minutes someone came along, said hello and then proceeded to serve a couple waiting behind us in the queue. We had talked to them and they had a ferry to catch so we were happy with that. But then the agent just got in a car and drove off without a word to us. I called the general number and was told she'd be back in 5 minutes. 35 minutes later she finally reappeared by which time I was pretty angry. She refused to apologies and wouldn't offer any discount for the experience. I asked to speak to her boss who was exactly the same. Not contrition, zero acknowledgement of poor service, no apology, no discount. I went elsewhere to Tourlakis Rent A Car where they were super helpful and I got an equaivalent rental for €60 less! I would definitley advise avoiding Avance and going local!
28. elokuuta 2022
Oma-aloitteinen arvostelu
Vastaus yritykseltä Avance
Good morning,
We are sorry for your review, as our priority is the best service for our customers. We are sorry that we left you with a bad impression. We understand, according to your words, that due to some unforeseen events, the employee at the given time was alone in the store, and due to an excessive amount of work, she was not able to fully meet your expectations. Nevertheless, we hope that the above single incident will not be the reason for you not to choose our company again, as we hope to be able to serve you in the future.
Kind regards,
Avance team
I’ve hired cars many times before…
I’ve hired cars many times before however this was the first time I have decided to hire a car whilst actually on holiday. Avance was by far the best value and the range of cars was really significant. Price was the most competitive and if I’m honest that was my main reason for booking, however when I turned up at the store it was extremely professional and the range of cars and quality was better than all other providers in the nearby area. The service was fantastic the guide to all uses of the car was fantastic and the return was seamless. Cannot recommend this company enough. Brilliant !
12. elokuuta 2022
Oma-aloitteinen arvostelu
Vastaus yritykseltä Avance
Good morning,
Although you do not mention which station your comments above refer to, we would like to thank you for your kind words and for the time you took to evaluate us. We will be happy to serve you again soon.
Kind regards,
Avance team
Worst car I've ever driven
Worst car I've ever driven. Using the direction indicators, turn the lights off. Very nasty experience on roads without street lights.
20. elokuuta 2022
Oma-aloitteinen arvostelu
Vastaus yritykseltä Avance
Good morning,
We are sorry to receive such a feedback. Please send us to customer-service@avance.gr more details about your rental, in order to understand your rental. (rental location, pick up and drop off dates, name of the driver etc.)
Kind regards,
Avance team
Σωστή εξυπηρέστηση
Κάναμε κράτηση ενοικίασης μέσω ίντερνετ για ένα αυτόματο αυτοκίνητο για τις διακοπές μας! Η avance ήταν η πιο φθηνή εταιρεία με την πιο σωστή εξυπηρέτηση. Το αμάξι που μας παρέδωσαν άψογο και η εξυπηρέτηση που λάβαμε τόσο μέσω τηλεφωνικής επικοινωνίας όσο και από τους εργαζόμενους στο παράρτημα του αεροδρομίου της Θεσσαλονίκης ήταν παραδειγματική. Άμεση και σωστή εξυπηρέτηση, απόλυτα επαγγελματίες!
17. elokuuta 2022
Oma-aloitteinen arvostelu
Vastaus yritykseltä Avance
Καλημέρα σας,
Ευχαριστούμε για τα υπέροχα σας λόγια. Μας χαροποιεί ιδιαιτέρως που μπορέσαμε και ανταποκριθήκαμε πλήρως στις προσκοκίες σας, καθώς πάντα προσπαθούμε για την καλύτερη εξυπηρέτηση των πελατών μας. Ευχόμαστε να σας εξυπηρετήσουμε ξανά σύντομα.
Με εκτίμηση,
Avance team
Very easy pickup and return
Very easy pickup and return. Friendly staff.
17. elokuuta 2022
Oma-aloitteinen arvostelu
Vastaus yritykseltä Avance
Good afternoon,
Thank you for your evaluation.
Kind regards,
Avance team
Excellent service
The best rental company easy pick up and drop off. Elegant customer service! Also well maintained and clean cars!
16. elokuuta 2022
Oma-aloitteinen arvostelu
Vastaus yritykseltä Avance
Good morning,
Thank you for your review. We hope to serve you again in the future.
Kind regards,
Avance team
Perfect agency !
I regularly rent from the agency at Santorini airport and it is always a perfect service. The whole team is attentive and the conditions are fully respected.
I highly recommend
Mathieu Forest
15. elokuuta 2022
Oma-aloitteinen arvostelu
Vastaus yritykseltä Avance
Good morning,
We are happy that you are a returned customer. We always try to serve our customers in the best possible way. We hope to serve you again soon.
Kind regards,
Avance team
Vastaus yritykseltä Avance
Good morning,
We are sorry to receive such feedback. Please forward us to customer-service@avance.gr information about your rental (eg contract number, delivery-collection dates, etc.), so that we can check all the above that you mentioning to us and understand your comments.
Kind regards,
Avance team
Ich hatte das Mietauto über American…
Ich hatte das Mietauto über American Express Platincard gebucht! Vorort wurde diese Karte nicht angenommen,unter dem Vorwand die Karte funktioniert nich.Nach Rücksprache mit Amex war die Karte ok nur diese Firma nimmt diese Karte nicht!!!!! Ich fotographierte jede Delle und jeden Kratzer am Auto und es waren mehr als 20 davon. Bei der Rückgabe am Flughafen in Kalamata wurden Fotos des Mitarbeiters der Firma Avance durchgeführt und ich signierte die Rückgabe. Das Mail der Firma kam 2 Tage später an, mit Schadenforferung von € 500!!!! Mit Fotos der Schäden. Ich schickte meine Fotos dieser Schäden, die ich bei Übernahme dokumentiert hatte zurück,vom I-phone dokumentiert mit Datum der Übernahme mit dem Komentsr diese Firma soll sich ihr Geld nicht mit Betrug verdienen!!!!! Ich werde auf meine Kartenabrechnung über Visa warten, die ich hinterlegen mußte und falls Forderungen kommen rechtliche Schritte einleiten! Ich rate Jedem ab über diese Firma ein Mietauto zu buchen!!!!!!!!!
9. elokuuta 2022
Oma-aloitteinen arvostelu
Vastaus yritykseltä Avance
Good morning,
We do not understand your review, as we do not know your comment, which lease it relates to, to confirm that the station proceeded with any charge if there was damage. In any case, please forward to customer-service@avance.gr information about your rental (eg contract number, delivery-collection dates, etc.), so that we can check all the above that you mentioning to us.
Kind regards,
Avance team
Bad!
Bad!! People are not helpful. Because my name on creditcard was different than on drivinglicence (married) we can not hire the car. They did not want to change this or do anything to solve the problem. After the night flight it was not a very good beginning of our holliday. And we still want our deposit back.
6. elokuuta 2022
Oma-aloitteinen arvostelu
Vastaus yritykseltä Avance
Good afternoon,
We would like to inform you that always and worldwide the main driver needs to have a valid license and a credit card in his name upon delivery of the vehicle. In any other case, it is not possible to provide a vehicle. We hope to serve you in the future.
Kind regards,
Avance team
NOT HAPPY!
Rented a car for 5 days, the car had issues with changing gears, had no power going up a slight hill & was rolling back. Expensive rate per day for what we were given. After complaining we were given another car which ran smoothly for a day & then out of the blue, the air-conditioning stopped working in 30 degree heat! Not satisfied with their cars, they are obviously not serviced or checked on before handing over to customer. Staff were very lay back & don't take their job seriously! Will not be using them again!
2. elokuuta 2022
Oma-aloitteinen arvostelu
Vastaus yritykseltä Avance
Good afternoon,
We are sorry to receive such comments as we always strive for the best service.
As we do not understand which station you are referring to, please forward us to customer-service@avance.gr more information about your rental so we can review it and take appropriate action to avoid similar comments in the future.
Kind regards,
Avance team
Rude threatening guy at the desk
Rude threatening guy at the desk. Waited an hour for the car to arrive when we arrived then got charged €70 for being the same late. Left my whole trip with a sour taste
31. heinäkuuta 2022
Oma-aloitteinen arvostelu
Vastaus yritykseltä Avance
Good afternoon,
We are sorry to receive such comments, as it does not represent the correct and honest image of our company.
Upon your delivery, the vehicle was delivered to you on July 28, 2022, 10:27 am., according to the time of your arrival at the store. You stayed a little bit longer at the station, as you wanted the colleagues to give you some information about the island and recommend various locations. Your scheduled return was for July 31, 10:00. The station manager called you, as you had not shown up at your scheduled return time and had not informed the station accordingly of any delay. In the phone call, you informed the station that you were on your way to return the vehicle and would be at the store in a few minutes. As you still did not show up as you had informed by phone, the station repeatedly called you again, but you never answered, until you showed up at the station at 12:28. Consequently, you were about 2.5 hours late from your scheduled return, without notifying the station. Causing disruption, as there were other customers to be served, resulting in a delay to subsequent customers. On your return, it was determined by the station that you were at sea, as the seats were wet, and the vehicle needed biological cleaning.
While your colleague mentioned that the seats were wet and the vehicle needed biological cleaning, you told her that it was nothing and that it was her job to clean the car. I would like to inform you that it is not her job to clean the vehicles, but to serve you by providing you a vehicle for rent in the best possible and polite way. But it is your obligation, just like any customer, to return the vehicle, if not in the same condition as when you received it, at least in a similar condition.
Also, upon entering the station you placed your shoes on the desk counter, where the station manager told you to take them off the desk. Employees and customers lean on the desk, and it is not the place for shoes. Therefore, we do not understand your comments about the station's behavior and rude manners, as they were in no way inappropriate in your way. The station proceeded with the corresponding charge, pending on your part, as it should have been.
Kind regards,
Avance team
RUN AWAY FAST!!
RUN! Worst company everrrr. The turn in of the car was like a high-jacking. Knowing we had a ferry to catch they charged an extra day and threatened with police if we did not pay. Thank GOODNESS for American Express flagging the charge for dispute before the charge was even made. Shod be called Paros Pirate Car Rental!
26. heinäkuuta 2022
Oma-aloitteinen arvostelu
Vastaus yritykseltä Avance
Good morning,
We do not particularly understand your negative review as according to your signed contract you picked up the vehicle at 13:15 and returned it at 16:30. Your return was scheduled for the office in the port of Paros at 13:00, but you never went at 13:00. You have the possibility to delay half an hour from the vehicle delivery time, as long as your return time is scheduled to be the same as the delivery time.
So we do not believe that we are considered the worst company, as long as we request what is foreseen and what we are entitled to, since you were late, without informing anyone from our company.
Thank you.
Kind regards,
Avance team
Very bad service - watch out they want to rip you off
Very bad service, the women in the office totally forgot to take our payment for the rental on collection so pushed through the transfer without our consent.
Same women then forced us to pay 99 euros for a small amount of sand in car on return, she was rude and aggressive. It wasn’t a stain in the car and the sand could easily be hoovered up in the turn around process rental cars go through and have never had an issue before with other companies on this very sandy island.
We wouldn’t recommend this company, don’t believe what they say on pickup and be aware they are looking to rip off customers, not look after them with some of the worst customer service we’ve exprinced
23. heinäkuuta 2022
Oma-aloitteinen arvostelu
Vastaus yritykseltä Avance
Good morning,
We have investigated your comments and found that they relate to Heraklion station.
We are sorry for what you report to us, as we always strive for the best service for our customers.
We don't particularly understand your comments about payment, as the respective rental is always pre-paid.
On your return, the vehicle was not returned in the same or similar condition as you received it, as it needed biological cleaning. Under no circumstances would the station of Heraklion proceed with an additional charge to the customer if it did not exist. You will need to understand that the next customer needed and had to receive the vehicle in the same condition that you received it.
We are sorry if we did not fully satisfy you with our services, as under no circumstances we wish to have dissatisfied customers. We hope to serve you again in the future so that we can fully meet your requirements.
Kind regards,
Avance team
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