autovia.it - Bergamo Aeroporto Arvostelua 

all perfect

Good value and good car

I rented a car to go to a winter resort in Italy. The car of course did not have winter tires. The person at the desk said the car has chains provided in the trunk. However, when I approached a place in the mountain that I had to use the chains, I realized that they were size 13, while the car tires were size 18. I had a total loss of time and a bad experience trying to reach where I was going to. I had to buy a pair of chains, barely making it to a gas station 50 km away. Autovia refused to take any responsibility about the small sized chains they provided and also refused to refund me for the pair of chains I had to buy. As an overall, very bad service and unreliable vehicles maintenance.

Auto well clean, easy to find at the parking.
Outstanding staff courtesy and instruction.

Il personale è dtato gentile e professionale, il mezzo al di sopra delle aspettative.
Ottima esperienza.

Guy at the desk was fantastic and helpful. Car was very clean and easy to drive over long distances.
Delighted with the service.

Tutto molto bello

I recently rented a Citroën C3 for three days from this company at Milan Bergamo Airport, and I feel completely misled by their pricing and deposit policy.

At the time of rental, the employee at the counter clearly wrote down that €250 was a refundable deposit and €100 was the rental fee. However, after returning the car, I was only refunded €100 and later told that the €250 was actually the rental cost – something that was never properly explained to me on-site.

In good faith, I did not immediately verify the receipts, which was my mistake. However, charging €250 for a basic economy car for three days is outrageous compared to market prices in the area. This feels like a classic tourist trap, where unclear information leads to unexpected and unfair charges.

Despite reaching out to the company multiple times, they either ignored my concerns or provided unhelpful responses. I highly advise other travelers to double-check all charges, demand clear written breakdowns, and consider using a more transparent rental company.

very good and clean car, the report at the end was honest and the price was honestly unbeatable.

Estupendo trato por parte del personal. Sobre todo Nicoleta en el mostrador de Autovía del aeropuerto Bergamo Orio al Serio.

Da cinque anni utilizzo i loro servizi, mai avuto problemi.
Il personale, sia in ufficio che al punto di ritiro e consegna auto, gentile è disponibile. Per quel che concerne le auto le ho sempre trovate pulite ed efficienti.

Tutto perfetto

Cortesia e competenza

The car was new and trouble free, it was going up the hill very easily. I received a better car than what I have booked (automatic - hybrid instead of a manual one). The pick-up and drop-off process was clear. There was a bit of a queue for the pick-up, but this is expected, given the low price and big demand. I rented the car via Ryanair page, I purchased a full insurance from their site, no one was forcing me to buy an additional insurance at the time of pick-up, contrary to many other comments. Note: for the full insurance from Rentalcovers to be valid, the CDW must be included in the rental agreement. Overall, I had a very positive experience. I rented the car from Bergamo airport.

Zero. Un' azienda da evitare, anche sotto tortura. Effettuo il controllo assieme all' "addetto"nella giornata del 19/1/2025 alle ore 19:18 e l' addetto al checkout rileva un insignificante graffietto (tra l'altro molto datato) e mi fa: tanto lei è coperto con la protezione totale. Gli faccio rilevare intanto che è una cosa da nulla preesistente, ma non sente ragioni, non gli firmo chiaramente il danno e mi chiede la bellezza di 265 EUR, neanche fosse una Ferrari, tra l'altro senza fattura ma con una mail secca. Vorrei davvero sapere come facciano ad assumere questa gente, e con che coraggio si permettano a fare questi rilievi pretestuosi. Mai successo niente di simile da più di 10 anni che noleggio continuamente auto in tutta Italia. Alla larga da autovia!
P.S. il danno rilevato secondo loro è di 345,00 EUR; bisogna davvero avere coraggio per essere così pretestuosi, con quella cifra un carrozziere ti fa una fiancata intera!

Ottimi prezzi. Personale molto gentile!

Servizio di stipula contratto auto buono al desk
Consegna auto e stato del mezzo più che buono

La cortesia del personale e il rapporto qualità/prezzo.
E la gentilezza della signora che ho consegnato le chiavi .....una persona che sorride mentre lavora è tanta roba .

Great car! Good service!

Nice car, nice people, no problems