I had an amazing experience working with Agnieszka at Austen & Blake in Edinburgh. She guided me through the full rebuild of my engagement ring and the creation of a bespoke wedding ring to match, an... Näytä lisää
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Emme tarkista arvosteluissa esitettyjen väitteiden paikkansapitävyyttä, sillä arvostelut ovat arvostelijoiden omia mielipiteitä. Arvostelu voi kuitenkin saada Varmennettu-merkinnän, jos pystymme todentamaan, että arvostelun kirjoittaja on asioinut yrityksen kanssa. Lue lisää
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I had an amazing experience working with Agnieszka at Austen & Blake in Edinburgh. She guided me through the full rebuild of my engagement ring and the creation of a bespoke wedding ring to match, an... Näytä lisää
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Agnieszka helped me and my fiancé design my dream engagement ring. She was really patient with us and not pushy in any way and made the whole experience really lovely. I absolutely love my ring and wo... Näytä lisää
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The Austen Blake team made me feel so special from start to finish of the experience designing my engagement ring. Staff were so helpful, knowledgable and friendly. It was so amazing being able to des... Näytä lisää
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Good website to make a choice. Good communication throughout. Good time line my ring was ready. Love the quality of the product. First time using lab diamonds and my ring is beautiful and sparkly as d... Näytä lisää
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Find Us You can find our Edinburgh shop on Hanover Street in the centre of the city. Constructed in 1786, Hanover Street was named after the ruling monarch of the time, George III and continues to be a hub of shopping and dining today. Visit our shop where our experts are at hand in a no-pressure environment, offering customisable designs and personalised service, allowing you to find or create the design of your dreams.
Hanover Street 27, EH2 2DL, Edinburgh, Scotland, Yhdistynyt kuningaskunta
On vastannut 84 %: iin saamistaan huonoista arvosteluista
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Kuinka tämä yritys käyttää Trustpilotia
Tutustu arvostelujen ja arvosanojen lähteisiin, pisteytykseen ja moderointiin.
We were browsing for wedding bands and fell in love with the unique designs from Austen & Blake. I wanted something vintage inspired and my partner wanted something understated and we found the perfect bands. Staff in Edinburgh shop were so helpful and we were so happy with the quality and price of our beautiful bands!

Vastaus yritykseltä Austen & Blake - Edinburgh
We got our wedding rings from here and can’t fault the service we received. Not pushy or desperate to upsell. Turnaround was pretty quick too and they came in lovely boxes too. Thanks again, we are delighted.

Vastaus yritykseltä Austen & Blake - Edinburgh
Very friendly and helpful staff, we were served by Shona who was very patient and knowledgeable.
I would highly recommend.

Vastaus yritykseltä Austen & Blake - Edinburgh
Great service, very fast, knowledgeable and our rings are just perfect fit.

Vastaus yritykseltä Austen & Blake - Edinburgh
Excellent service, communication and explanation, suggestion of products. Very much satisfied.
Thanks Sophia and Jai.

Vastaus yritykseltä Austen & Blake - Edinburgh
Jaideep and all the staff were so helpful throughout the process of selecting a ring, and then further when we had to get it resized! Everything was so smooth and professional!

Vastaus yritykseltä Austen & Blake - Edinburgh
Jaideep was incredible in helping me find the perfect diamond ring. His expertise, patience, and genuine care made the process enjoyable and stress-free. He guided me through each option, ensuring I felt confident and informed. I couldn’t be happier with my beautiful ring—thank you, Jaideep! Highly recommend.

Vastaus yritykseltä Austen & Blake - Edinburgh
Dorota was so helpful and really worked with us to meet our design needs. Super friendly and knowledgeable. We looked at so many shops and rings over a few months and kept coming back to Austen and Blake for engagement and wedding bands. Would highly recommend!

Vastaus yritykseltä Austen & Blake - Edinburgh
Dorota in your Edinburgh shop is an absolute joy! Extremely knowledgeable and helped me pick the perfect wedding ring for my husband to be and the most beautiful solitaire diamond necklace for my stepdaughter. Would highly recommend your company and will definitely return. Thank you again Dorota ♥️♥️♥️

Vastaus yritykseltä Austen & Blake - Edinburgh
Wonderful service from Dorota, Sophia, and all of the team - I came in having no idea about rings or jewellery, but Dorota was extremely welcoming, helpful, and professional in helping me design the perfect engagement ring. We came back to get a wedding band afterwards. Overall a very pleasant experience, and I can highly recommend them.

Vastaus yritykseltä Austen & Blake - Edinburgh
All the staff were so warm and welcoming. Sophia has been brilliant and so helpful throughout. Would recommend these ladies to anyone!

Vastaus yritykseltä Austen & Blake - Edinburgh
Very helpful and engaging staff, chatty and approachable. Would definitely recommend to anyone looking for special occasion jewellery.

Vastaus yritykseltä Austen & Blake - Edinburgh
More than 5 stars! Dorota was fantastic and knew exactly what I might like for my engagement ring based on my description (even more than I did!) and showed me the perfect ring and it was easy to get within our budget even with a perfect lab grown diamond!! I'm obsessed with it, and very excited to return soon for our wedding bands. Service was amazing from the whole team, even when they were busy on a Saturday, super friendly and helpful and made us feel at ease making our decisions.

Vastaus yritykseltä Austen & Blake - Edinburgh
A great place to get your engagement ring! Sophia was exceptionally kind, patient and knowledgeable, answering all our questions. She helped me choose the perfect ring. Highly recommended.

Vastaus yritykseltä Austen & Blake - Edinburgh
Sophia was extremely helpful throughout the engagement ring shopping process, making my decision a lot less stressful.
I also really appreciated the time taken once the ring arrived to talk through the diamond cut with my partner, which made the experience special :).

Vastaus yritykseltä Austen & Blake - Edinburgh
Could not recommend Jaideep from Austen & Blake more - did an excellent job helping me design my wedding band and his communication was stellar throughout (not to mention that the ring is gorgeous)! Highly highly recommend!!

Vastaus yritykseltä Austen & Blake - Edinburgh
I would like to say that it is the first time in my life when I receive such a great people-based customer experience. Thank you very much Dorota. I am very happy that I made a choice to buy an engagement ring at this shop.
I had a slight delay with the delivery, but Dorota was informing me about the status of delivery all the time, supporting and pushing the Operations team to do it on time. And I received the ring on time in the end. Moreover, we designed the ring together with Dorota and it is really gorgeous and unique.
Thank you Dorota!

Vastaus yritykseltä Austen & Blake - Edinburgh
Having already been in ROX (twinkle twinkle), we then went to Austen Blake.
If Rox feels Lux, Austen Blake feels bargain basement. Sales staff very busy trying to deal with multiple customers. Total lack of sparkle and fire when looking at the display. I gave very specific details of the high spec diamond and setting I was looking for.
We were seated at a table and asked to wait. There are 5 rings lying on that table with no member of staff present - aren't they worried about theft we thought. Obviously not as it turns out what they give you to try on and look at is glass, not diamond. That information wasn't offered, I had to ask what is wrong with this ring I'm looking at? Where is the fire? I cannot understand why anyone would select a ring without seeing the quality of their diamond offering. At the very least the staff member should be explaining that very clearly before the Customer has to ask. We promptly left. Outcome was a truly fabulous ring ordered from Rox and when we entered the same diamond details on the diamond factory website (who Austen Blake are selling) it came out at the same price, before their sale discounts, but totally different levels of service and quality of the experience.

Vastaus yritykseltä Austen & Blake - Edinburgh
Customer service and presentation were excellent.

Vastaus yritykseltä Austen & Blake - Edinburgh
Great welcome and service. Staff very knowledgeable and informative would use again.

Vastaus yritykseltä Austen & Blake - Edinburgh
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