Aura Print is FANTASTIC!! I've come back to them over 10 times and have also tried other places to print custom playing and tarot cards, and NO ONE has their level of high quality, customer care, pati... Näytä lisää
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I have used Aura twice for my sister’s ‘save the date’s and day/evening invites. I can not put into words how helpful Nicola was with the wedding invites! I struggled to put exactly into words what... Näytä lisää
I've been using Aura Print for a few years now and I always love the quality of the prints. I also really enjoy that things are easily customizable - which is always a huge plus!!
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I don't write reviews! But the service and quality is outstanding. It's about time we had a company that actually did their job and gave nothing less than 100% customer service. AURA-PRINT are... Näytä lisää
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Yrityksen kirjoittama
Aura Print is a specialist print and finishing company based in Huddersfield, West Yorkshire, delivering high-spec, production-led print to businesses across the UK, USA, and beyond. With a focus on complex, bespoke print projects, Aura Print combines premium substrates with advanced finishing techniques such as duplexing and triplexing, metallic foiling, painted edges, die cutting, and more. Many of these capabilities go beyond standard online print, enabling stand-out results on everything from business cards and art prints to playing cards and packaging. Founded in 2007, Aura Print has built a reputation for technical expertise and consistent quality, supported by ongoing investment in modern equipment and an experienced in-house pre-press and production team. Every project is managed with a focus on detail, accuracy, and finish.
Yhteystiedot
29 Old Leeds Road, HD1 1SG, Huddersfield, Yhdistynyt kuningaskunta
- 07773818806
- liam@aura-print.com
- aura-print.com
4,8
Erinomainen
250 arvostelua
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Amazing company with great customer…
Amazing company with great customer service. Highly recommend.
7. huhtikuuta 2026
Oma-aloitteinen arvostelu
Vastaus yritykseltä aura-print.com
We appreciate the recommendation, Phil — thank you.
We put a lot of focus into both service and production quality, so it’s great to see that balance coming through in your experience.
Always here if you need support on future print projects.
Always a great!
Always a great, easy and successful experience working with Aura Print. Their products always look amazing and will continue to use them as well as recommend them.
6. huhtikuuta 2026
Oma-aloitteinen arvostelu
Vastaus yritykseltä aura-print.com
Thanks Cindy — really pleased to hear the process has been smooth and reliable each time.
Consistency across both service and print quality is something we put a lot of care into, so it’s great to see that reflected in the final products.
We look forward to working with you again on future pieces.
Friendly Staff, Great Advice and Quality Printing
Friendly staff, great advice and communications at every stage of production and on time delivery. Quality printing work. Would highly recommend.
12. helmikuuta 2026
Oma-aloitteinen arvostelu
Vastaus yritykseltä aura-print.com
Thanks Mike — great to hear the team’s support and communication stood out throughout the process.
We put a lot of emphasis on guiding projects properly at each stage, alongside maintaining consistent print quality and reliable delivery, so it’s good to see that reflected in your experience.
We’d be glad to support any future work.
Friendly team and excellent service
I've experienced excellent customer service from Aura Print and the communication has always been spot on. It's been great to be able to work together with a local business on our recent printing jobs and will look forward to working together in the future. Thank you.
19. joulukuuta 2025
Oma-aloitteinen arvostelu
Vastaus yritykseltä aura-print.com
We really appreciate your feedback, Gary — especially on the communication side.
Working closely with clients and keeping everything clear throughout production is a big part of how we approach each job, alongside delivering consistent print quality.
It’s been a pleasure working with you and we look forward to collaborating again.
Exceptional Quality Printing
Being a graphic designer, I've ordered from Aura Print a few times for myself and my clients and the quality is always exceptional! I use several different print suppliers and Aura have the most product customisation options on finishes, on their website, without the need to get email quotes. There was a delay on the latest order but putting that down to the seasonal rush.
18. joulukuuta 2025
Oma-aloitteinen arvostelu
Vastaus yritykseltä aura-print.com
Thanks for the detailed feedback — it’s great to hear your perspective as a designer.
We put a lot of focus into offering a wide range of finishing and customisation options without unnecessary back-and-forth, so it’s good to know that’s been useful across your projects.
We also appreciate your patience on the recent delay — especially during peak periods — and we’ll continue refining both turnaround and quality as demand grows.
Always happy to support you and your clients on future work.
Auraprint has always made ordering my…
Auraprint has always made ordering my labels very easy, but this last time I had to brag about the quality of the print job. I was concerned that such small detail/nuance would be lost printed so small, but these bands are everything I wanted them to be! Plus the soft touch lamination just elevates everything.
15. joulukuuta 2025
Oma-aloitteinen arvostelu
Vastaus yritykseltä aura-print.com
Thanks Lisa — really appreciate you sharing that level of detail.
Printing fine elements at smaller sizes can be challenging, so we take a lot of care with resolution, materials and finishing to make sure nothing is lost in the final result. It’s great to hear those nuances came through clearly.
Soft touch lamination is a favourite for exactly that reason — it adds a subtle but premium feel that really elevates the piece.
We’d love to work with you again on future label projects.
It is a month now I am waiting for my…
It is a month now I am waiting for my order and there is less and less response from the company. I didnt get my order, the tracking email never even worked. Then they said, the delivery couldnt locate me, which is pretty insane considering that I live opposite of the post office and I offerred up every possible way I can do, even that I can pick it up at the post office. They are not giving refund, do not do reprint, only keep asking my patient, while I had a pretty serious business to start and I needed those bookmarks. They also said they are not responsible for the delivery company (parcel force). I never heard something like it. I paid for a service, I expect it to be done.
17. marraskuuta 2025
Oma-aloitteinen arvostelu
Vastaus yritykseltä aura-print.com
Thank you for your feedback. We understand your frustration regarding the delivery delay.
We want to clarify that your order was printed correctly and dispatched on time. The only delay is with the delivery network (Parcelforce).
The courier reported they could not gain access to your property, indicating a required access code or barrier.
Once dispatched, the tracking number we provided is your direct link to resolve this. You could have contacted Parcelforce using this number to provide the necessary access information or arrange a collection at the Post Office. This could have been resolved quickly right at the start.
From the point you made us aware of an issue with delivery, we have been in regular contact with Parcelforce to resolve the issue for you. We have also been in contact with you to let you know that the parcel is available for collection the nearby Post Office.
Such a great company
Such a great company. Needed advice on printing - They supplied it. Attention to detail was spot on and the quality was amazing. I get a lot of comments on how great my product looks. I mean a lot of comments. Like everything in life, communication is key here. They are always quick to answer the phone and always superb with their customer service.
Reading the negative reviews on here , a lot of them seem to be out of Aura Prints hands. Courier issues, location issues etc.. But I wasn't put off.. And I wasn't disappointed! So much so that I'm about to place my third large order and I'm pretty confident this will be equally as great!
10. syyskuuta 2025
Oma-aloitteinen arvostelu
Vastaus yritykseltä aura-print.com
Thanks for taking the time to share this — it’s great to hear how the final product has been received.
A lot of care goes into the detail, materials and overall print quality, so it’s especially rewarding to know that’s coming through in the end result and generating feedback for your product.
We also really value the point on communication — being accessible and responsive is a key part of how we support each project alongside production.
Looking forward to working with you on the next order.
Really disappointed that I ordered an…
Really disappointed that I ordered an item which has not been received. Essentially it is the fault of the postage company however Aura will take not responsibility so I am left out of pocket and just told it is not their fault. Appalling customer service
13. kesäkuuta 2025
Oma-aloitteinen arvostelu
Vastaus yritykseltä aura-print.com
Hi Louise — we’re sorry to read about your experience.
Issues involving delivery can be frustrating, especially when they fall outside of the production stage, but we recognise that the overall service still reflects on us.
Since this order, we’ve continued to review how we support customers in situations like this, including communication and resolution processes with our delivery partners.
If this is still something you’d like us to revisit, you’re welcome to get in touch with the team and we’ll take another look for you.
Horrible Customer Service Small…
Horrible Customer Service Small business Owners Beware!
I reached out to Aura Print on October 28th and sent an artwork on October 29th. There was no indication that the company is located in the UK, as the website was reading auraprintusa.com. So it took the whole 24 hours for someone to tell me that their artwork needs to be split in two files, the colored element and the black on white for gold. I provided that artwork as soon as it was requested, and another 24 hours went by without any acknowledgement, Then on October 31 they send me an email that the design is too close to the edge and they can't guarantee the gold elements in the correct places. SO again right away I adjusted the logo and resubmitted the artwork. They accepted it and I approved it for production. In the meantime for the first email I was asking about the lead time and the ship time for the product. I also was not really understanding why they don't respond during normal business hours (which of course they are in UK but that was not a public information). November 1st I check the status on production and it is still not sent to production, and the customer service reps still withholding the information on the production time and most importantly potential delivery date so I called them. I indicated calmly and respectfully that my question is not being answered, and that there is a significant delay in between when I submit things and when I get a response. Finally they tell me that they do all printing in the UK, and in addition to time zone difference, there is still significant transit time. one of that is on their website, which makes it look like it's a US company. I told them that if I knew that I would probably went with the different company, but I did not want to cancel my order, because I already spend 5 days, and it's a valuable time I don't want to lose. Instead I got a very mean email from Mark rose informing me that because I was not happy with them delaying my order and withholding the information they proactively cancelled my order. I have not seen a refund yet. So, for small business owners like me who just needs to get things done and account for the deadlines Aura Print will not tell you when you can expect your order, they will not try to work with you to address your concerns. They will try to extort more money to expedite your order by one day (you will have to pay 50% more) but they will not guarantee the delivery before your deadline due to the transit time. Their pricing are competitive but the customer service is absolutely horrible, so there are the companies in the US that will do foil printing for similar price, with similar lead times. I wish I knew this before I chose them for my project. If i did i would have gone with a US based company. Worth mentioning that all interactions were held in a calm and professional tone with no escalations. There was no reason to cancel my order without my approval especially because I indicated in writing I was not planning on cancelling my order, but I was not enjoying the experience. I'm happy to provide the screenshots for any and all communications as proof if it will help you make a decision and save yourself stress and disappointment.
1. marraskuuta 2024
Oma-aloitteinen arvostelu
Vastaus yritykseltä aura-print.com
Beatrisa we are sorry we were unable to meet your expectations. This was covered in the email you refer to below where we stated “Despite us working within the advertised timeframes, which you accepted at the time of order, you are clearly not happy with the situation. We do not wish any ill-feeling and are not going to get the stickers to you for the date required therefore, I believe the fairest thing for all concerned is for us to cancel your order and refund the payment in full. This has been completed and the funds should show in your account within the next few working days.” I’m not quite sure why that is seen as mean – we were trying to be fair and give you your money back because it was a physical impossibility to produce the goods you desired within the timeframe you desired.
Amazing expert advice and very freindly!
Amazing expert advice and very freindly guidance from Nicola (Design & Pre-Press), even for a very tiny order!
Briliant! Thank you so much!
18. lokakuuta 2024
Oma-aloitteinen arvostelu
Vastaus yritykseltä aura-print.com
Thanks William — we really appreciate you highlighting the support from our design and pre-press team.
Even on smaller runs, we take the same care with guidance, setup and finishing to make sure the final result meets expectations.
We’ll be sure to pass your feedback on to Nicola, and we’d be glad to help with any future projects.
Unbeatable price and eco friendliness
After researching lots of printers, local and online I decided on Aura for their unbeatable price and eco friendliness. I received my first printed range of cards yesterday and I love, love, LOVE them! The quality of paper and printing is absolutely beautiful, it far exceeded my expectations and they make my product look and feel very high end. Excellent customer service too, quick and helpful responses to all my email queries. Absolutely recommend!
5. syyskuuta 2024
Oma-aloitteinen arvostelu
Vastaus yritykseltä aura-print.com
Thanks Louise — great to hear how the final cards came out.
We put a lot of focus on material choice, print quality and finishing to help elevate products, so it’s good to know they delivered that high-end feel you were looking for.
It’s also great to hear the eco considerations and service stood out alongside the quality.
We’d love to support you on future ranges.
Great quality
I order business cards, flyers and banners from Aura Print. Their quality is second to none.
12. lokakuuta 2023
Oma-aloitteinen arvostelu
Vastaus yritykseltä aura-print.com
Thanks Zed — we appreciate you working with us across different products.
Maintaining consistent print quality across items like business cards, flyers and banners is something we put a lot of care into, from materials through to finishing.
Always here if you need support on future work.
Outstanding quality
The print quality from Auraprint is the best I have ever seen. It is simply beautiful and every single card arrives in immaculate condition. They clearly care about quality control and their sister foil company is second to none. 5/5 for printing and quality. 4 star review because the customer services lady needs to lighten up...
21. helmikuuta 2023
Oma-aloitteinen arvostelu
Vastaus yritykseltä aura-print.com
Thanks so much for the kind review about our print quality and high standards for what we send out. We 100% care and hand check what we print out so that if we're not happy with it, we know our customers wouldn't be. Without knowing exactly what was said, I can't really comment on our customer service team, all I know is that they do try really hard to help customers though live chat and over the phone and our team has recently grown too so it could be that you were talking to one of our new team members. Apologies if they got the wrong end of the stick! Thanks again for taking the time to leave us a review!
Amazing print quality
Amazing print quality. Cannot complain about that. They also do care about quality as one time they printed a batch but because it didn’t pass quality control on their end they reprinted. It was an issue with the gold foiling.
However delivery time and processing time is long and needs improvement. Their communication for proofing could also improve - quite slow.
5. tammikuuta 2023
Oma-aloitteinen arvostelu
Vastaus yritykseltä aura-print.com
Hi Mario, thanks for taking the time to leave us a review, it really helps other customers who may not have used us before know what to expect. I apologize that we didn't reach the quality standard we set out the first time around. We obviously want the best outcome for our customers and always take the route that we'd rather re print something so that it meets our high quality standards than send you something sub par. Sorry that this increased the time of your order, it's very rare, but as we really do care so much about quality, it's simply something we cant compromise on. Thanks so much for printing with us and for taking the time to review us.
Absolutely fabulous from start to finish!
Absolutely fabulous from start to finish.
We have recently re-branded our school and our local Aura Print have been fantastic. Customer service is exceptional and the quality of the products we have ordered are just superb.
We shall certainly be using them for other projects and would highly recommend.
19. lokakuuta 2022
Oma-aloitteinen arvostelu
Vastaus yritykseltä aura-print.com
Thanks Adrienne — we really appreciate you sharing this, especially in the context of a full rebrand.
Projects like that rely on consistency across materials, print quality and finishing, so it’s great to hear everything came together as intended from start to finish.
We’re glad the service and final products supported the transition, and we’d be more than happy to help with any future work.
prints were creased and unusable
When the product eventually arrived half of the prints were unusable due to being printed on already creased paper which is not acceptable considering the price paid for them. The packaging was not damaged at all and the prints were well protected but it was obvious that the paper was creased before being printed on.
21. lokakuuta 2021
Oma-aloitteinen arvostelu
Vastaus yritykseltä aura-print.com
Hi Phoebe,
Sorry to hear that you're not happy with your prints. Did you try and contact us before leaving a review to see what can be done?
If you provide me with an order number I can take a look at this for you.
Thanks
Great quality and customer service, but make sure to triple check quantities
We ordered 1100 prints total through Aura Print a month ago. The prints had 4 different designs, and were of excellent quality, but the final order was missing more than 400 prints. Aura Print also didn't print the exact amount of prints we asked for in our first email for each design, with one design having more than 150 prints over the initial amount we asked for.
We gave a call to their customer service, and they were very helpful and kind, and immediately sent the missing prints for each design for free. The prints were of the exact same quality, with beautiful colors and finishes.
We would recommend triple checking every information available in the file names of their digital proofs before saying your order is good to go, as well as counting how many prints you actually receive immediately after getting the package.
29. syyskuuta 2021
Oma-aloitteinen arvostelu
Vastaus yritykseltä aura-print.com
Hi Charlene — thank you for taking the time to share such detailed feedback.
We’re really pleased to hear the print quality and finishing met expectations, and that the team was able to resolve the issue quickly when it arose.
Accuracy in quantities is a critical part of the overall service, and while it’s good to see this was put right at the time, it’s also an area we’ve continued to refine through improved checks across artwork approval and production stages.
We also appreciate you highlighting the importance of reviewing proofs carefully — it’s a key part of ensuring everything aligns before print.
Thanks again for your balanced feedback — it’s genuinely useful in helping us improve both process and service over time.
Can I give more than 5 stars?
Have used AP for many, many years.
For me, they lead the field and always deliver.
It also makes me happy to see they are a local company with a long history of doing things well.
Will always come back.
18. elokuuta 2021
Oma-aloitteinen arvostelu
Vastaus yritykseltä aura-print.com
Thanks Shane — we really appreciate your continued support over the years.
Consistency in print quality and service is something we’ve always placed a strong focus on, so it’s great to hear that’s been your experience over time.
Being a long-standing local business is something we take pride in, and it’s good to know that comes through alongside the work we deliver.
We look forward to supporting you again in the future.
Terrible service
Terrible service
They do mistake and blame the client ...
I do not recommend to anyone...
10. helmikuuta 2021
Oma-aloitteinen arvostelu
Vastaus yritykseltä aura-print.com
Hi Florent — we’re sorry to read this feedback.
Providing clear, supportive service is a key part of how we operate, so it’s disappointing to see this wasn’t your experience at the time.
Since then, we’ve continued to refine both our communication and internal processes to ensure issues are handled more transparently and collaboratively.
We appreciate you taking the time to share your feedback, as it helps inform those improvements.
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