Audemarspiguet Arvostelua 

Vastaus yritykseltä Audemarspiguet

27.7.2026

Thank you, Josh, that's fair and genuinely useful feedback. You're right, communication is everything, and clear delivery timelines plus a proper printable receipt are exactly the kind of details that make the whole experience feel solid. I'm taking that on board, we can and will do better there. Thanks for taking the time to tell us how to improve, and for the 4 stars.

Anna, AP island

Vastaus yritykseltä Audemarspiguet

27.7.2026

Thank you for allowing us to respond publicly, we welcome it. We've searched our system thoroughly and there is no order, no email, and no record of any purchase or contact matching this review. Every genuine customer has an order number, and every real delivery issue we receive is resolved quickly with a replacement or a full refund, as our other reviews show. If you are an actual customer, we sincerely want to help, send us your order number and we'll trace it and sort it out today. But a one-line "scam" claim, with no order details, no proof of purchase, and from an account with almost no review history, simply doesn't reflect a real transaction with us. We stand fully behind our service and our record, and we're always reachable for anyone with a genuine concern.

Anna, AP Island

Vastaus yritykseltä Audemarspiguet

27.7.2026

I read this carefully, because if it were real it's exactly the kind of experience we'd never want anyone to have. But here's the honest problem: we've gone through our whole system and we can't find you anywhere, no order, no email, no messages, nothing under this name or any detail in the review. And that's strange, because every genuine order with us has a number attached, tracking that we send out, and a real person on our end replying (that person is me).

If you truly bought from us, I want to make it right, genuinely, just reply with your order number and I'll personally pull it up and sort it today. But when a review this dramatic comes from an account whose only post is this one, and matches no customer we've ever had, I think most people reading can draw their own conclusion. We've shipped to a lot of happy customers and we're always one message away for anyone with a real issue. The offer stands: send me your order number and let's resolve it.

Anna, AP Island

Vastaus yritykseltä Audemarspiguet

27.7.2026

Thank you for this, and I'm sorry, both for the crown and, honestly, more for the silence you got when you reached out. You did the right thing offering to sort it, and someone on our side should have answered you straight away. That's on us, and it's not the standard we hold ourselves to.

A crown that won't screw down is usually a small, fixable thing, a part that can be repaired or replaced, so this is absolutely something we can put right rather than a watch you should be writing off. I'd genuinely like to make it good for you. Please reach out to me directly with your order details and I'll personally arrange a replacement crown or repair, at no cost to you. Six months in, you should be enjoying the watch, not fighting to use it.

I'm sorry again that you had to leave a review to be heard. Send me your order number and let me make this right.

Anna, AP Island