ToysCentral Australia Arvostelua 

92
•
TrustScore 4/5 tähteä

4,1

Emme tarkista arvosteluissa esitettyjen väitteiden paikkansapitävyyttä, sillä arvostelut ovat arvostelijoiden omia mielipiteitä. Arvostelu voi kuitenkin saada Varmennettu-merkinnän, jos pystymme todentamaan, että arvostelun kirjoittaja on asioinut yrityksen kanssa. Lue lisää

Alustan luotettavuuden varmistamiseksi kaikkien arvostelujen – varmennettujen ja varmentamattomien – on läpäistävä automaattinen seulonta, joka on käynnissä kellon ympäri. Järjestelmä tunnistaa ja poistaa ohjeistustemme vastaisen sisällön – myös arvostelut, jotka eivät perustu aitoon asiointiin. Tiedostamme, että asiattomia arvosteluja saattaa tästä huolimatta päästä läpi. Voit tehdä meille ilmoituksen mistä tahansa arvostelusta, jonka uskot jääneen meiltä huomaamatta. Lue lisää

Katso, mitä arvostelun kirjoittajat sanovat

Saanut 1/5 tähteä

Do DO NOT BUY from this company they ruined my grandson birthday by not delivering the item purchased on time As writing this review it is now 17 days of waiting still nothing delivered They ema... Näytä lisää

Saanut 5/5 tähteä

I have ordered an MP3 player for my granddaughter did her birthday. I contacted the company to get an ETA as I wanted to make sure I will have her gift for her birthday. Within 24 hours I got a detai... Näytä lisää

Saanut 4/5 tähteä

I love the cards and the cute hard and sturdy box. I also particularly like the pronunciation being translated phonetically which has helped with correct pronunciation. The 4 star rating was only beca... Näytä lisää

Saanut 5/5 tähteä

I had read mixed reviews about this site but was desperate because I couldn't find the toy I wanted to buy for my son's birthday anywhere else (a plush toy from a character in his favourite show, tumb... Näytä lisää

4,1

Hyvä

TrustScore 4/5 tähteä

92 arvostelua

5 tähteä
4 tähteä
3 tähteä
2 tähteä
1 tähti

Ei viimeaikaisia arvostelupyyntöjä

Tämä yritys ei ole pyytänyt asiakkailtaan arvosteluja viime aikoina, joten arvostelut eivät välttämättä anna kattavaa kokonaiskuvaa

On vastannut 33 %: iin saamistaan huonoista arvosteluista

Vastaaminen kestää yleensä yli kuukauden

Kuinka tämä yritys käyttää Trustpilotia

Tutustu arvostelujen ja arvosanojen lähteisiin, pisteytykseen ja moderointiin.

4,1

Kaikki arvostelut

(92)

35 arvostelua kuluneen 12 kuukauden aikana

Kirjoita arvostelu
Yritykset eivät saa tarjota kannustimia tai maksaa arvostelujen piilottamisesta Trustpilotissa. Arvostelut ovat yksittäisten käyttäjien mielipiteitä, eivät Trustpilotin. Lue lisää

Saanut 5/5 tähteä

Very professional

Very professional, and all people I interacted were very helpful and prompt in the return of information. The product was delivered in excellent condition and it is better than it looked in the picure.

3. toukokuuta 2025
Oma-aloitteinen arvostelu
Saanut 1/5 tähteä

Scam site

Scam site, stay away, they take your money and fail to deliver the goods.

Order: TC#P994160655

7. maaliskuuta 2025
Oma-aloitteinen arvostelu
ToysCentral Australia-logo

Vastaus yritykseltä ToysCentral Australia

Dear Customer,

We are unable to trace an order corresponding to this review. We also searched by the user name here but have not found an order. Could you please share the order id this corresponds to so that we can look into the matter and get back at the earliest.

Regards,
ToysCentral

Saanut 1/5 tähteä

SCAM

Purchased a charger for a Tonie Box. After 2 weeks realised the item had not been sent. Emailed and told would receive a tracking within 24 h. Didn't so I emailed again. Then I received a tracking but the link didn't work. This is clearly a scam.

3. helmikuuta 2025
Oma-aloitteinen arvostelu
ToysCentral Australia-logo

Vastaus yritykseltä ToysCentral Australia

Hi E Healey,

We are unable to trace an order corresponding to this review. We also searched by the username here but have not found an order. Could you please share the order ID this corresponds to so that we can look into the matter and get back at the earliest?

Regards,
ToysCentral

Saanut 1/5 tähteä

This company offers 14 day returns.

This company offers 14 day returns.
When my package arrived and it was only part of what I thought I would received I emailed them for a refund.
No reply. I tried again through the main website. No reply.
Hugely overpriced and untrustworthy.
Buy at your own risk.
POSTSCRIPT
After submitting my trustpilot review I was contacted by Toys Central who did, indeed provide my refund.
Thank you Trust Pilot for keeping companies honest:)

30. joulukuuta 2024
Oma-aloitteinen arvostelu
ToysCentral Australia-logo

Vastaus yritykseltä ToysCentral Australia

Hi Kay,

We sincerely apologize for the inconvenience you have experienced. We understand that you are not satisfied with the service provided, and we assure you that we will thoroughly investigate the issue and take corrective measures.

I have sent an email to your registered email ID, I would request you to liaise with me over the same email thread. We do hope you will give us another chance in the near future.

Thank you for your understanding and patience.

Regards
ToysCentral

Saanut 1/5 tähteä

I ordered an item for my husband for…

I ordered an item for my husband for Christmas. They promptly sent me a confirmation email and tracking number
That never worked. The dns server error occurred every time I tried to contact toyscentral. I contacted my post office. Tracking number didn't exist. After seeing reviews of it being a scam site and also receiving dodgy emails after shopping there asking for over a thousand aus dollars for delivery, I contacted my bank. The bank returned my money. Shortly after I recieved emails from toyscentral asking me to stop dispute with the bank as they were suddenly sending me the item. I received the item, which I no longer want due to the above, and they refuse to send a prepaid package or an address to send it back. Police notified. Do not buy with this company. They are scammers. Use different emails and addresses from all over the world, even though they are supposed to be in aus.

15. marraskuuta 2024
Oma-aloitteinen arvostelu
ToysCentral Australia-logo

Vastaus yritykseltä ToysCentral Australia

Hi Rebecca,

We sincerely apologize for the inconvenience caused. We assure you that this will be checked thoroughly and corrective measures will be taken.

I have sent an email to your registered email ID, I would request you to liaise with me over the same email thread. We do hope you will give us another chance in the near future.

Thank you for your understanding and patience.

Regards,
Vidisha

Saanut 1/5 tähteä

Scam site

Scam site. Placed order for my nieces birthday present, money deducted and email sent stating order was processed and tracking was to follow.
No tracking provided, unable to contact via phone or online chat and unanswered emails.
Will be reporting to bank.
Advice- show anywhere else!

24. lokakuuta 2024
Oma-aloitteinen arvostelu
ToysCentral Australia-logo

Vastaus yritykseltä ToysCentral Australia

Hi Natalie,

We are unable to trace an order corresponding to this review. We also searched by the user name here but have not found an order. Could you please share the order id this corresponds to so that we can look into the matter and get back at the earliest ?

Regards,
Vidisha

Saanut 1/5 tähteä

Overpriced toy that arrived almost 2…

Overpriced toy that arrived almost 2 months after I ordered it! The links to track the parcel didn't work, it seemed dodgy. Pleased that the toy arrived eventually, but I would not recommend this company.

9. heinäkuuta 2024
Oma-aloitteinen arvostelu
ToysCentral Australia-logo

Vastaus yritykseltä ToysCentral Australia

Dear Customer,

We acknowledge that your order was delayed due to a slight delay with the courier partner. We have reached out to the courier partner and they received a higher number of orders, which impacted your delivery. We are monitoring the dispatches, to eliminate such errors in the future. We do hope you will give us another chance.

Regards,
Swapnil

Saanut 1/5 tähteä

You better check your cards

You better check your cards. I spent $9 dollars to get Kevin Harts advertisement about a Spiderman PS5. Now it seems they tried to take $79.00 out of my account. Thank God I only had .23 on that card.

4. huhtikuuta 2024
Oma-aloitteinen arvostelu
ToysCentral Australia-logo

Vastaus yritykseltä ToysCentral Australia

Dear Customer,

We are unable to trace an order corresponding to this review. We also searched by the user name here but have not found an order. Could you please share the order id this corresponds to so that we can look into the matter and get back at the earliest.

Regards,
Swapnil

Saanut 1/5 tähteä

No item or response in over a month…

I placed an order on 11 December, I have sent 3 subsequent emails to follow up with no response.
Terrible communication and no update as to where our item is or when we can expect it.

11. joulukuuta 2023
Oma-aloitteinen arvostelu
ToysCentral Australia-logo

Vastaus yritykseltä ToysCentral Australia

Hi Angela,

We acknowledge that your order was delayed due to receiving a higher volume of orders. We have now fixed this issue and can assure such errors will not happen in the future. We have sent an email to your registered email ID, I would request you to liaise with us over the same email thread. We do hope you will give us another chance.

Regards,
Swapnil

Saanut 1/5 tähteä

Placed order on the 24th November…

Placed order on the 24th November thinking it would be enough time for Christmas. Never received tracking details and yet to receive a response after sending two emails. Little hope it’ll get here in time for Christmas Day and will have a disappointed little boy.

20. joulukuuta 2023
Oma-aloitteinen arvostelu
ToysCentral Australia-logo

Vastaus yritykseltä ToysCentral Australia

Hi Melissa,

We are unable to trace an order corresponding to this review. We also searched by the user name here but have not found an order. Could you please share the order id this corresponds to so that we can look into the matter and get back at the earliest.

Regards,
Swapnil

Saanut 1/5 tähteä

No communication

I placed my order on the 29/11 and was advised I would receive an email when the order had been shipped. Have received no correspondence since. I have emailed twice for an update with no response. Very disappointed as it was a Christmas present. Will be pushing for a refund.

29. marraskuuta 2023
Oma-aloitteinen arvostelu
ToysCentral Australia-logo

Vastaus yritykseltä ToysCentral Australia

Hi Lauryn,

We acknowledge that your order was delayed due to receiving a higher volume of orders. We have now fixed this issue and can assure such errors will not happen in the future. We have sent an email to your registered email ID, I would request you to liaise with us over the same email thread. We do hope you will give us another chance.

Regards,
Swapnil

Saanut 1/5 tähteä

Never got my parcel and they have stopped answering emails

I ordered from them over a month ago (10 Nov) which I thought would be in time for Xmas, but I never got any tracking details and when I emailed them they said it was in customs in Australia and I’d have within the week. Still haven’t seen it and now they aren’t answering emails. Assumed because of high price they’d be legit but it seems not…

EDIT: They didn’t send me an email in regards to the missing parcel like they stated, they sent me a ‘please review’ automated email, which doesn’t even work when you click the link. Still no communication about this missing order. DO NOT ORDER WITH THIS COMPANY!

13. joulukuuta 2023
Oma-aloitteinen arvostelu
ToysCentral Australia-logo

Vastaus yritykseltä ToysCentral Australia

Hi Michelle,

We acknowledge that your order was delayed due to a slight delay with the courier partner. We have reached out to the courier partner and they received a higher number of orders, which impacted your delivery. We are monitoring the dispatches, to eliminate such errors in the future. We have sent an email to your registered email ID, I would request you to liaise with us over the same email thread. We do hope you will give us another chance.

Regards,
Swapnil

Saanut 2/5 tähteä

Payment was deducted quickly.

Payment was deducted quickly.
Acknowledgement of order was fast.
DHL tracking did not work despite numerous attempts on multiple days.
Odd text messages started appearing with dodgy links.
Emails of concern totally ignored.
I had given up hope of hearing from this company again.
Today I received an email to rate the service- the link was rejected by safari.
After returning an email notifying of this problem, the article arrived in the post.
Never again will I have dealings with this company

6. joulukuuta 2023
Oma-aloitteinen arvostelu
ToysCentral Australia-logo

Vastaus yritykseltä ToysCentral Australia

Hi Bryan,

We acknowledge that your order was delayed due to a slight delay with the courier partner. We have reached out to the courier partner and they received higher number of orders, which impacted your delivery. We are monitoring the dispatches, to eliminate such errors in the future. I have sent an email to your registered email ID, I would request you to liaise with me over the same email thread. We do hope you will give us another chance.

Regards,
Swapnil

Saanut 1/5 tähteä

Toyscentral will not refund for goods they cannot supply

Toyscentral could not provide the object I ordered and paid for. They offered a refund by way of a voucher and discount. I do not want a voucher I want my money back.

To no avail. when I phone I get told they are talking to other customers and will get back to me.
They do not get back to me. They will not refund my money
I doubt that this comment will be printed.

29. marraskuuta 2023
Oma-aloitteinen arvostelu
ToysCentral Australia-logo

Vastaus yritykseltä ToysCentral Australia

Dear Customer,

We confirm that we have processed your refund. It typically takes 1 week to process refunds. We have sent an email to your registered email ID with a resolution, please reply to that email if you need any further assistance. We hope you will give us another chance in the near future.

Regards,
Swapnil

Saanut 5/5 tähteä

I was very tentative to use an another…

I was very tentative to use an another site for my purchase!! As I had just been scammed for the same purchase! On another site! And yes I lost $$$
But I dearly wanted this purchase for a very special purpose.. with my heart in my mouth, I had updates every other day, up until the arrival of the much wanted package! So therefore I can only highly recommend this his site! Thank you

23. helmikuuta 2023
Oma-aloitteinen arvostelu

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