Perfume's Club Australia Arvostelua 

Be careful they are an awful company to deal with

1/5 stars
Ordered on 21st June. Their tracking system showed "confirmed" (not dispatched) for 15 days. When I complained on 6th July, they suddenly claimed it shipped on 23rd June - with NO explanation for why their system was wrong for two weeks.

Instead of apologising or investigating their tracking failure, they sent me forms to complete declaring the item "lost" - making their system problem MY responsibility to solve.
Issues:

- Zero accountability for their mistakes
- Poor customer service that deflects blame

Warning: Don't trust their tracking system. If there are issues, expect to be blamed rather than helped.
Save yourself the hassle and shop elsewhere.

I was robbed! Terrible customer service. Paid $200 and never received my order, the package was returned to sender and I never received my refund either. The customer service said because it had been 2 weeks past delivery date they couldn’t help me, when it took over 2 weeks for the package to be delivered. Total scam

I have now ordered 3 times from this company and I have to say I am very impressed by the speed of their delivery ( I live in Australia and it was 1 week ). I received constant updates of my packing and delivery. All my items have been perfect and I have nothing to fault. I read a lot of reviews and I was hesitant to purchase but after my positive experiences I am happy to recommend them.

Very bad experience. I've been waiting for one month Still haven't received my parcel despite the delivery website stating it was delivered two weeks ago. The perfume's club refuses to refund my money.

Got my products but took exactly 3 weeks to arrive. Was skeptical after reading the negative reviews but I’m happy with my purchase.

Item arrived damaged. I would be very surprised they didn't know this at time of sending, as it was clearly visible by the exterior of the box.

Have been waiting for my purchase since 28th January. The administration staff are incompetent and lie about where you order is. Will not and will encourage other people to NOT buy from this company. Worst experience of my life!

Products to quite a while to get to Canberra but they arrive undamaged, will order from them again if I still can’t get the products in Au

Absolutely disgusting customer service. I waited For 6 weeks delivery and then was missing an item. I emailed them and was told unless I had a photo of the box that they wouldn’t refund or resend the item. I cannot believe this lack of customer regard. Do not buy from this disreputable company!

After almost 2 weeks waiting, my order got "DESTROYED Arriv– Item not allowed (X-ray) and rejected". I got money back but the time I lost on waiting and following up, it just wasn't worth it. Not a reliable website to order from if you're in Australia.

I’m sorry to say my experience has been so poor I have had to write a negative review. After purchasing a few hundred dollars of items and waiting 3 weeks without a delivery I reached out to find that my items were sitting in Paris. I was told that due to international delays my items may take a few more days. 3 weeks later and they are in the Netherlands. The company has very poor response rates and the customer service is lacking. Spend money elsewhere, this company doesn’t care about the customer

EDIT: It’s 2 months since my order was placed and nothing yet. I raised a query with PayPal and the company responded with lies again and again. Stay away from this company.

Where’s my order?
No correspondence provided or response to request for information concerning details of order except an automated message to say it’s been sent. Perhaps some other avenues of communication will have to be opened up in regard to products purchased but not yet received.

Brought a lot of items, paid for the items, only to be told after waiting for a while for the order that they can not ship it out. I emailed asking where my items were, but the stated they can't deliver my items and offered refund. I have received the refund

Im having the same problems like

User: Hana Papalia

It been a month and chasing both seller and courier with no answer.
Seller keep reply:

"We are following up the case. We will get back to you shortly."

Like when??? 😡😡
So frustating

Do not order from Perfume´s Club in Australia. This company is based on a Spanish island and the below 3 reviews are ones that are requested by the seller. They are not a reputable company to buy from. Once you have ordered it is only after you check your bank statement it shows its based in Mallorca and their order now read due to our systems once you have placed your order and paid we are unable to cancel it. DO NOT USE THIS COMPANY

Didn’t get my products on time!!! More the a month!!! I had to chase my products with a few emails and paperwork that I was asked to fill out before any any investigation to where they where.

Unfortunately the items I ordered turned up damaged.
This obviously was out of control of the vendor, but to their credit they resolved the issue literally within the hour, to my total satisfaction.

Despite the hiccup, I'm impressed by their service and will certainly order from them again!
Highly recommend buying from them as they have proven to stand by what they sell you!

A1 seller for me! Hard to find nowadays!

I highly recommend the Perfume Club and it's products and staff. I accidentally ordered and paid for the wrong product. I emailed them immediately and they cancelled my order and refunded my money within 24 hours. Many thanks Perfume Club.