Received a nice gift. Was hoping to exchange it for a slightly different color, same model. Emailed the company 3 separate times over 2 weeks. Waited another 3 weeks...Crickets. Nada, Zilch, Nuttin'.... Näytä lisää
Emme tarkista arvosteluissa esitettyjen väitteiden paikkansapitävyyttä, sillä arvostelut ovat arvostelijoiden omia mielipiteitä. Arvostelu voi kuitenkin saada Varmennettu-merkinnän, jos pystymme todentamaan, että arvostelun kirjoittaja on asioinut yrityksen kanssa. Lue lisää
Alustan luotettavuuden varmistamiseksi kaikkien arvostelujen – varmennettujen ja varmentamattomien – on läpäistävä automaattinen seulonta, joka on käynnissä kellon ympäri. Järjestelmä tunnistaa ja poistaa ohjeistustemme vastaisen sisällön – myös arvostelut, jotka eivät perustu aitoon asiointiin. Tiedostamme, että asiattomia arvosteluja saattaa tästä huolimatta päästä läpi. Voit tehdä meille ilmoituksen mistä tahansa arvostelusta, jonka uskot jääneen meiltä huomaamatta. Lue lisää
Katso, mitä arvostelun kirjoittajat sanovat
I bought the Silver Zolten watch for my husband and it’s absolutely stunning! Heavy materials, stainless steel, beautiful design, it’s giving Audemars Piguet vibes. So worth it! My husband will defini... Näytä lisää
Honestly I was expecting better service from the reviews that I have read. I have still not received my order which I have placed on the 3rd of September and no updates either. When i reached out to... Näytä lisää
Yritys on vastannut
Order took too long and was misrepresented. Website states orders will be shipped within 48 hours of purchasing. It did not ship for over a week after being purchased. I received notification that I o... Näytä lisää
Yritys on vastannut
Yrityksen tiedot
Yrityksen kirjoittama
🇩🇪 Elegant and Sporty Watches, revolutionary prices. ⚡️Worldwide shipping, 24 month warranty.
Yhteystiedot
, 80331, munich, Saksa
- support@atoliovegas.de
- atoliovegas.de
3,6
Keskitasoinen
61 arvostelua
Pyytää asiakkailta arvosteluja
Tämä yritys pyytää asiakkailtaan arvosteluja – olivat ne sitten hyviä tai huonoja
On vastannut 88 %: iin saamistaan huonoista arvosteluista
Vastaa yleensä 1 viikon sisällä
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Забележка
Трябва да пращате още едно звено за кайшката понеже има хора като мен с по голяма ръка
2. joulukuuta 2025
It was shipped super fast
It was shipped super fast. I was worried because when it arrived the box was in really poor condition but the product was fine.
10. marraskuuta 2025
Sehr hochwertig verarbeitet und…
Sehr hochwertig verarbeitet und schnelle Abwicklung
20. lokakuuta 2025
Excellent service and products
Firstly, the products we ordered met our expectations.
Secondly, the service provided after our first package was lost was excellent.
New package with ordered products was re-sent and arrived within 4 business days.
Thanks again for the great service.
3. lokakuuta 2025
Oma-aloitteinen arvostelu
Honestly I was expecting better service…
Honestly I was expecting better service from the reviews that I have read. I have still not received my order which I have placed on the 3rd of September and no updates either. When i reached out to DHL to get an update they told me that the shipper (Atolio Vegas) has still not given them the parcel, and on top of that I am not receiving any proper communication from Atolio Vegas, they have blamed DHL saying that they haven't updated there system. I need this issue fixed asap as it is an urgent matter.
P.S. the package has arrived in great condition although the delay.
5. syyskuuta 2025
Vastaus yritykseltä Atolio Vegas
Hi Mirjamol,
Thank you for your feedback, and we’re truly sorry for the frustration caused. We completely understand how important it is for you to receive your order on time.
After checking the tracking information, we can confirm that DHL has since updated the status of your parcel. The delay happened because DHL needed to confirm some address details. As soon as you reached out to our support team, we verified this information, and DHL then proceeded with the shipment.
While such delays with DHL are rare, they can occasionally happen, and unfortunately, this was outside of our direct control. That said, we take responsibility for keeping you better informed and will work on improving our communication so you’re never left without updates in the future.
We truly appreciate your patience and understanding, and we’ll continue to monitor your delivery until it reaches you.
Kind regards,
Atolio Vegas Team
Despite placing an order from India ten…
Despite placing an order from India ten days ago, the date is August 23rd, 2025, I have not yet received any tracking information. While I understand the company is based in Germany, a functioning tracking number would greatly assist in providing reassurance regarding the package's location.
2. syyskuuta 2025
Oma-aloitteinen arvostelu
Vastaus yritykseltä Atolio Vegas
Hi Gautam,
thank you very much for your feedback. We sincerely apologize for the inconvenience caused. The shipment has not yet been dispatched as we were waiting for confirmation of your address and, unfortunately, did not receive a response to our email.
To ensure you receive your order without any further delay, we will proceed with the shipment right away. You will receive the tracking number by email within the next 1–2 hours, allowing you to follow your package’s journey at any time.
We truly appreciate your patience and understanding, and we are committed to getting your order to you as quickly as possible.
Best regards,
Atolio Vegas Team
Great quality but size
Don’t get me wrong the have great quality stuff but , why is it so small took me over 20 minutes to put on one bracelet. Make it abit longer and I think yous will be great .i would need someone each time I want to put a bracelet on now 😒
18. elokuuta 2025
Vastaus yritykseltä Atolio Vegas
Hello Chukwudalu,
Thank you so much for your kind words about the quality of our jewelry — we truly appreciate it! We’re sorry to hear that putting on the bracelet took longer than expected.
We are constantly working to improve our designs and take every piece of feedback very seriously. With our most recent updates, we haven’t had reports of this issue, so it may be that the bracelet you received has a problem with the buckle. Please contact us directly and we’ll be happy to fix or replace it for you.
Your feedback helps us keep refining our products to ensure they are not only of the highest quality, but also easy and comfortable to wear.
Thank you again for sharing your experience with us!
Best regards,
Atolio Vegas Team
It has been 10 business days since…
It has been 10 business days since ordering from them and I have yet to receive any tracking information. I am aware the company is originated in Germany but a working tracking number will help ease my nerves about where my package is.
11. elokuuta 2025
Vastaus yritykseltä Atolio Vegas
Hello Damani,
Thank you for your feedback and for your order with us! We truly understand how important tracking updates are, and we’re sorry for the delay in receiving yours. Your package has already been shipped and is currently on its way — it should be delivered to you today.
Normally, our DHL deliveries to the U.S. arrive within 3–6 business days, and in more than 90% of cases, they arrive right on time. This delay is not typical, and we’re working to make sure situations like this don’t happen again.
To improve the experience for our U.S. customers, we’re already planning to open a warehouse in the U.S. — this will make shipping much faster and more reliable in the future.
If this kind of issue ever happens again, or if you need any further assistance, please don’t hesitate to contact us directly — we’re always happy to help.
Thank you again for your patience and trust in our brand. We hope you’ll enjoy your new piece!
Best regards,
Atolio Vegas Team
I just got my order today and I love it. Packaging. 10/10. Thanks for the gift added, I’ll definitely order again. Can’t wait to gift my man the watch next month. So happy.
First: I just want to appreciate the team at ATOLIO VEGAS WATCHES. I messaged them on IG. Explaining that I'm getting a watch for my man as his birthday gift. And I needed help picking the right watch and colour for my man. And they showed me so much love and care respect explain to me in details so I can be able to make a decision for myself. Best customer service ever. I’m always scared to buy something online. But this company has changed my mindset and I’ll definitely order again from them. I just got my order today 29/7/2025. and the packaging shocked me the most beautiful packaging I have ever seen. Thank you to all the amazing team that put this company together. I really appreciate you all. The love and support given to me by ATOLIO VEGAS WATCHES is amazing. Thanks
21. heinäkuuta 2025
Vastaus yritykseltä Atolio Vegas
Hi Even,
We’re very sorry to hear about your experience and truly understand how frustrating it can be when you're expecting a delivery.
After checking your order placed on July 18th, we can confirm that it was processed and shipped promptly. According to the USPS tracking updates, delivery was attempted twice, but unfortunately, no one was available to receive the package. USPS is scheduled to attempt delivery again today or tomorrow.
We sincerely apologize for the inconvenience this may have caused and would love to help ensure you receive your package smoothly. If the delivery is unsuccessful again, please reach out to us at support@atoliovegas.de or via live chat on our website—we’re here to help.
Thank you for your patience and for giving us the opportunity to make this right. We appreciate your support and look forward to resolving this quickly.
The Atolio Vegas Team
We love Atolio Vegas watches
We love these watches! I have now purchased 4 of them and continue to buy more for my family! I have never gotten so many compliments on a watch before not to mention the fantastic customer service. Thank you
6. toukokuuta 2025
Oma-aloitteinen arvostelu
One of the best companies
One of the best companies. The watch was very nice, luxury look. There support is very nice and supportive. I will definitely order again from them. They are humble throughout the entire journey
17. huhtikuuta 2025
Oma-aloitteinen arvostelu
Quality and Care
After a rocky start, I have to give credit to Atolio Vegas. I did not initially receive my order, and why that is the case will remain a mystery, I am happy to say the issue has been solved. While the customer service response time may not have been the quickest, they did eventually get back with replacement items for what was lost. For that, and the fact these are very high quality items especially considering the cost, I happily update this review to be a well earned 5 stars.
11. maaliskuuta 2025
Oma-aloitteinen arvostelu
Vastaus yritykseltä Atolio Vegas
Hi TJ,
We're truly sorry to hear about the issues with your order and the frustration it has caused. At Atolio Vegas, we prioritize customer satisfaction and transparency, and it's important to us that we address any concerns promptly and thoroughly.
We've reviewed your case and have taken immediate steps to investigate the matter, as detailed in our previous email to you. We assure you that it is never our intention to deliver anything less than what our customers expect, and we are committed to resolving any discrepancies.
Please review the latest communication from us for a complete outline of the steps we've taken. We're here to restore your trust and ensure your satisfaction. Should you need further assistance or wish to discuss this matter more, do not hesitate to reach out.
Thank you for your understanding and patience.
Atolio Vegas Team
Good customer service!
I recently ordered my son a valor cerulean for Christmas, and on Christmas morning we figured out quickly that the watch in the box was not the one I had ordered. We then contacted the support team at atolio vegas and they told us that they would happily exchange the watch for the one we had ordered. They were very professional during this process and they also included a rope bracelet free of charge that was worth 40€. The watch we originally ordered arrived last week and the quality of the watch is great.
4. helmikuuta 2025
Oma-aloitteinen arvostelu
Nice Watches
This watch was exactly as described. This was a gift for my son and he absolutely loves it.
9. tammikuuta 2025
Oma-aloitteinen arvostelu
Mai più con questi incompetenti
Ho ordinato un orologio e una collanina per mio figlio come regalo di Natale, ordinati il 14/12 sul sito che mi specificava chiaramente " consegna il 18/12" non ho avuto più nessuna notizia,oggi è il 23/12 e ancora niente anche se ho scritto due mail con richiesta di chiarimenti. Mio figlio non avrà il regalo per Natale e questi non si sono nemmeno degnati di inventarsi una scusa, comincio a pensare che sia una truffa. Consiglio vivamente di evitarli una ditta seria non agisce in questo modo! Aggiungo che non intendo usare il buono di 40€ su un ulteriore acquisto di 100€ che mi hanno inviato come se fosse una sorta di risarcimento per il danno subito perché rimane la mia totale sfiducia in questo brand.
23. joulukuuta 2024
Oma-aloitteinen arvostelu
Vastaus yritykseltä Atolio Vegas
Hey Cristina,
thank you for your review, and we sincerely apologize for the inconvenience this situation has caused. We understand the importance of timely delivery, especially during the holiday season, and we strive to avoid such issues despite the high volume of orders in December. Please note that shipping from Germany to Italy typically takes 2-5 business days, and orders may take a bit longer during the busy holiday period.
We dispatched your order within 24 hours of receipt. However, according to our records with DHL, the package was returned to us as it was not claimed. DHL indicated that no one was at home to receive the delivery and it was not picked up within the storage period. We have since resent your order, but it appears the same issue has occurred.
We urge you to check the notice left in your mailbox for the pickup location. Rest assured, we are actively monitoring the situation to ensure your package is delivered as soon as possible. Again, we apologize for this situation and appreciate your understanding.
Atolio Vegas Team
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