ATG Arvostelua 

Li @Costomer service
Most helpful with exchanging our tickets as an access member Li went the extra mile to find us similar seats in the same location with only a small exchange fee who can argue with that.
There is a wait time but that is to be expected at busy times of the year, you’d probably get through shorter time to call when lines open first thing in the morning .I have to say I have never experience any issues with AGT costomer service and you can get reasonable seating if you spend a little time looking prior to the call to have idea exactly what your expecting for this service . EXCELLENT SERVICE ALL ROUND AND VERY HAPPY CUSTOMERS .HIGHLY RECOMMEND .****

Trying for over an hour, too book Panto tickets at Milton Keynes Theatre. Impossible website. Cannot get through to anyone ( watch out for premium call charges).

I have been trying to get through to customer services over the past month and not one call has lead to an actual answer. I cannot book tickets on line as wish to use theatre tokens which you can only do via telephone even though the message given once you click on option to use tokens directs you back to online bookings. So frustrating .

Ett av Sveriges sämsta företag där ledningen har en ”vet bäst mentalitet” .
Extrem dålig service och bryr sig absolut 0 om svensk travsport..
Mkt mkt sorgligt och tyvärr ses ingen
Ändring i sikte..

Skrämmande dåligt, helt otroligt att det ens är lagligt. Scammare är vad ni är.

Katastrof, inga bonusar, förlorar alltid, missnöjd, spelar aldrig där igen

Appalling. If I could put 0 I would. How can you provide a dedicated line for disabled enquiries and never pick up? Website is confusing and non accessible. Total breach of Equlity Act.

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Hi Mark,

I have again been in touch with AGT tickets requesting vouchers for my friend.

They have said that they will look into this again.

She has now suffered a fibromyalgia attack from the worry that your Company has caused her.

The least you can do is support her and issue her with vouchers.

Many thanks

I ordered an expensive ticket for The Weir at the Harold Pinter theater on their ticket site ATG tickets from abroad . I immediately saw I had made a mistake in the date asking for a ticket on the 13 October 2025 in stead of November
I made a request to exchange ticket for any date between -3 and 17 th November 2025z. Received the reply below

Your request has been given a Case Request ID (41769931).

BUT after receiving a problem solved message have been unable to contact them . The price I paid included ticket protection

. No reply from their box office

I will only be in London from the 12 th till the 18th so do not know where to turn for help

Surprised and very disappinted

Long wait to speak to your Agent but when I did so, Emma, who took my call was very helpful and patient in dealing with my query this morning re my Access Account; and very efficient in sorting things out for me. Full marks Emma and Thank You
Frank Purdy

De planerar redan för 9-13 lopp per omgång v85 är bara början. Kommer snart v95, v105 osv..

Dont buy tickets from this company, if you protect your tickets your are still not guaranteed a refund you have to upload documents to confirm a refund, ie an illness, accident, etc so what is the point of ticket protection if you change your mind and don't fancy it? For what ever reason. What a load of bull avoid at all costs bloody con

I would have given a 5 for the young man Reece who was really good once I had got through the system. He was very helpful and sorted out our change of tickets in a jiffy, I would not have used the phone but it is not possible to make the change I required on the website. The phone is dire. It would have been really helpful if it had told me what number in the queue I was or how long the wait might be.

Appalling website, no customer service. Bought tickets online which is the ONLY way they operate. Had to set up an account, which then was uncontactable. They took my money but could not provide me with any tickets. I hope they're simply useless otherwise it seems to be a con. Only wish that I'd checked Trustpilot first.

Spent over an hour trying to book theatre tickets online. Having entered my order and finally got to payment, I received the message that payment had failed. I tried it 3 more times with the same result. I rang the help number that was given and received a message: 'If you are ringing about a failed payment a fix has been applied, please try again' I did, it didnt work so I have given up. This is not the first time that I have had truuble with this awful website.

Had problems booking tickets with a access card,and emailed them.
They responded very quickly and sorted the issue out.
Very friendly and helpful.
Thank you.

When you call them you get charged at a premium rate, I wouldn’t mind but they had made a mistake that needed rectifying with a call.

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