SCAM
SCAM
No customer service. I ordered on their website and was not satisfied with the quality and the sizing. So I requested a return but received no response. I've lost 500€.
Vastaus yritykseltä Ateliermizuni
Hello Saleha,
Thank you for taking the time to share your feedback. We would however like to clarify a few important points, as this review does not fully reflect our exchange.
You initially contacted us to ask whether the return deadline could be extended, as the item was intended as a gift. Although our return policy is clearly stated, we accepted this request as a goodwill gesture. You later contacted us again to request a further extension, which we also agreed to.
Only after the extended return deadline had passed did you contact us to request a return. At that stage, unfortunately, this was no longer possible in accordance with our policy and internal processes.
We would also like to address the statements made in this review. Atelier Mizuni is a registered business, and the claim that we are a “scam” or that there was “no customer service” is inaccurate. We replied to your messages on several occasions, provided clarifications, and made exceptional accommodations beyond our standard policy.
We always aim to act fairly and transparently. While we remain open to discussing matters professionally through our official support channels, we kindly remind that public statements should remain accurate and proportionate, as misleading accusations can have serious implications.
— Atelier Mizuni Team