Emme tarkista arvosteluissa esitettyjen väitteiden paikkansapitävyyttä, sillä arvostelut ovat arvostelijoiden omia mielipiteitä. Arvostelu voi kuitenkin saada Varmennettu-merkinnän, jos pystymme todentamaan, että arvostelun kirjoittaja on asioinut yrityksen kanssa. Lue lisää
Alustan luotettavuuden varmistamiseksi kaikkien arvostelujen – varmennettujen ja varmentamattomien – on läpäistävä automaattinen seulonta, joka on käynnissä kellon ympäri. Järjestelmä tunnistaa ja poistaa ohjeistustemme vastaisen sisällön – myös arvostelut, jotka eivät perustu aitoon asiointiin. Tiedostamme, että asiattomia arvosteluja saattaa tästä huolimatta päästä läpi. Voit tehdä meille ilmoituksen mistä tahansa arvostelusta, jonka uskot jääneen meiltä huomaamatta. Lue lisää
Astra Lumiere is a modern jewelry brand specializing in high-quality, waterproof, and tarnish-free pieces designed for everyday wear. Our collections are crafted to combine style and functionality, offering timeless designs with a contemporary edge. We believe in creating jewelry that tells a story, empowering our customers to express themselves with confidence and individuality. Whether you’re looking for bold statement pieces or versatile staples, Astra Lumiere is committed to delivering exceptional quality at accessible prices. Join us in celebrating meaningful style that lasts.
Yhdistynyt kuningaskunta
4,3
17 arvostelua
On vastannut 100 %: iin saamistaan huonoista arvosteluista
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Kuinka tämä yritys käyttää Trustpilotia
Tutustu arvostelujen ja arvosanojen lähteisiin, pisteytykseen ja moderointiin.
Items arrived quickly and actually look better than in the pics. Lovely jewellery.
Vastaus yritykseltä Astralumiere
Hi Lesley,
Thank you ever so much for your lovely review, this means the world to us! I’m so glad you’re happy with your pieces and that they arrived quickly too.
Enjoy wearing them ✨
Best,
Katie x
Astra Lumiere
Ojito, prepárate para los misteriosos 'gastos extra' de 10 pavos con tu pedido.
Vastaus yritykseltä Astralumiere
Hola,
Gracias por tu reseña. Nos gustaría aclarar que nunca hemos cobrado, ni cobraríamos, cargos inesperados a nuestros clientes.
Dado que te encuentras en España, creemos que podrías estar refiriéndote a cargos de aduana, los cuales son aplicados por las autoridades aduaneras en tu país de destino y son completamente ajenos a nosotros. Estamos registrados en el sistema IOSS, lo que significa que los impuestos y tasas se pagan por adelantado al realizar el pedido, por lo que no deberían aplicarse cargos de aduana a nuestros clientes dentro de la UE. Sin embargo, en algunos casos, los servicios postales locales pueden aplicar cargos adicionales de forma incorrecta cuando el paquete llega al país de destino, algo que lamentablemente está fuera de nuestro control.
Si esto llegara a ocurrir, estaremos encantados de ayudarte y reembolsar cualquier cargo de aduana aplicado incorrectamente — los clientes solo tienen que ponerse en contacto con nosotros directamente para que podamos resolver cualquier problema para ellos.
Si deseas ponerte en contacto con nosotros directamente, estaremos encantados de gestionar el reembolso para ti.
Siempre estamos aquí y encantados de ayudar con cualquier problema.
Un saludo,
Katie
Astra Lumiere
I have a beautiful necklace from Astralumiere - much admired by lots of friends and strangers ! Sadly the stone in my beautiful star pendant fell out the company sent me a replacement and a pair of earrings for the inconvenience- amazingly kind and generous
Several months of daily wear the same thing has happened and the company have once again gone beyond their responsibility to apologise and they have refunded me explaining that this setting had proven not strong enough. So they have suspended that pendant until made more secure … they offered me another pendant free of charge and had refund not just the pendant but also my necklace - this really goes above and beyond customer care …
I will be spending my refund on some other pendants as I love the product and there are so many beautiful pendants to choose from.
If only more companies had this level of care and professionalism.
They are absolutely brilliant! And the jewelois some of the best dress jewellery I have had the pleasure of owning … can’t wait for the new improved star charm pendant but for now I will be exploring their other pendants - can’t wait !
Vastaus yritykseltä Astralumiere
Thank you so much for such a wonderful review Nicky, it was really lovely to read. ❤️
It means the world to hear that you still love the jewellery and are excited to explore some of the other pendants as well. Thank you again for taking the time to share such kind words about your experience with us. We're so grateful for your support!
Best wishes,
Katie x
Astra Lumiere ✨
I’m really happy with my Interstellar necklace, it’s beautiful. I would 100% recommend this company. The jewellery is amazing and the customer service is second to none. Katie is the epitome of how customer service should be. I am so impressed by the speed of her response and how kind and friendly she is.
Vastaus yritykseltä Astralumiere
Thank you so much for such a lovely review Elaine.
I’m so pleased you’re enjoying your Interstellar necklace, it’s one of my favourite designs so it’s always really nice to hear when someone loves it as much as we do. Your kind words about the customer service really made my day, it means a lot that you noticed.
Thank you again for taking the time to share your thoughts, it’s truly appreciated.
Best wishes,
Katie x
Astra Lumiere ✨
I ordered a necklace with three charms.
The package arrived beautifully wrapped. Unfortunately one of the charms was missing. I emailed the company and they responded immediately and apologised for any inconvenience. They sent an immediate replacement and an extra gift of a pair of earrings which was a lovely surprise. The jewellery is excellent and it’s a bonus that it will not tarnish. I’ve wore it a few times and every time I do people comment on how lovely it is. Highly recommend this company and their beautiful jewellery 😀
Vastaus yritykseltä Astralumiere
Thank you so much for this incredibly kind review, it really means a lot to us! I’m so glad we were able to get the missing charm sorted quickly for you, and that the little surprise pair of earrings was a nice little extra!
Thank you again for taking the time to share your experience and for recommending us - we're very lucky to have such a supportive community of wonderful customers.
Best wishes,
Katie x
Astra Lumiere ✨
Their customer service is really good however the quality of their jewellery just isn’t there. I bought a carabiner necklace with 3 charms. The North Star charm I bought broke within a few days - this is where customer service comes in, they were really good and sent me a new one with a gift to replace it. ….. only for it to break a week later. I just couldnt be bothered to speak with them about it. The carabiner of the necklace unscrews itself and I often find that the necklace is loose around y neck and the charms are there by miracle. The letter on my charm has also broken off so that’s gone forever as well. I know this sounds like I’m climbing Everest in this necklace but I’m really not this is all in day to day wear which is really disappointing.
Vastaus yritykseltä Astralumiere
Hi Paige,
Thank you for your kind words about our customer service, that really does mean a lot.
We're also really sorry to hear you experienced further issues after we sent over your new North Star charm. That's certainly not the standard we expect from our jewellery, especially with normal day to day wear. Once we became aware there were further issues, we went ahead and processed a full refund and sent a fresh set of replacements, including a new necklace and an alternative to the North Star. We take feedback like this seriously, so we’ve also paused production of that pendant while we review and strengthen the setting with our manufacturer. Quality and customer experience are incredibly important to us, and if something isn’t right, we will always repair, replace or refund as standard.
We’re always here and genuinely happy to help, so please do reach out if you ever need anything further. ❤️
Best wishes,
Katie x
Astra Lumiere
I have nothing bad to say about this company, from the choice of jewellery to fast postage to customer service and Katie is second to none. The items are of the highest quality , packaging is so well thought out, good quality packaging,boxes for chains and lovely little cotton bags for charms, presented beautifully. Customer service makes you feel more like a friend than a buyer … my new go to website for presents and to treat myself.. superb 😘
Vastaus yritykseltä Astralumiere
Thank you so much for taking the time to leave such a thoughtful review!
It genuinely means a great deal to us that you’ve noticed the care we put into everything. We’re so grateful for wonderful customers like you and are thrilled to be your new go to for gifts and little treats - an honour!
Best wishes,
Katie x
Astra Lumiere
The necklace and charms are beautiful! But more importantly, the customer service was second to none! There was an issue with Royal Mail and the parcel was delayed but as soon as I contacted the company it was dealt with so quickly and super friendly! Katie is an example of what customer service should be like everywhere. I will definitely purchase from them again and what could have been a bad experience was turned into such a lovely interaction and rectified amazingly. Great company and beautiful jewellery! Would recommend highly!
Vastaus yritykseltä Astralumiere
Thank you so much for such a kind and thoughtful review. I’m really pleased we were able to get everything sorted quickly for you, and your appreciation of our customer service truly means the world, so thank you ❤️
We’re so grateful you chose to shop with us, and we look forward to welcoming you back any time!
Best wishes,
Katie x
Astra Lumiere
I recently ordered the biscuit charm necklace and I'm so impressed by the quality! The charms have a nice weight to them so they feel really high quality. Katie the owner was also super helpful when I had an issue with customs clearance. Will definitely be ordering again!
Vastaus yritykseltä Astralumiere
Thank you so much for such a lovely review Naoise, and I’m so pleased you’re loving your biscuit charms! I’m also really glad we were able to get everything sorted with customs for you - I know delays can be a pain, so I'm glad we could help.
We truly appreciate your support and can’t wait to welcome you back again! Have a wonderful week.
Best wishes,
Katie x
Astra Lumiere
Katie was so helpful when I contacted about my missing parcel. Communication and customer service were excellent. My parcel arrived today and I am very happy with my charms
Vastaus yritykseltä Astralumiere
What a lovely thing to say, thank you so much for taking the time to share this Louise, it's hugely appreciated! I’m really pleased your parcel arrived safely, and that you’re happy with your charms. It was a pleasure helping you get everything sorted.
We truly appreciate your support and hope you enjoy wearing them!
Best wishes,
Katie x
Astra Lumiere
Placed an order just after xmas unfortunately something went wrong with royal mail nothing to do with the company. As soon as I spoke with Katie her customer service was amazing. She replied to my email in less than 24 hours. Resent my order and promised id have it by friday or Saturday. She sent me new tracking info.
Customer service is second to none and Katie made my experience so good.
The jewellery is beautiful and so different I ordered some of the biscuit charms as they reminded me of my late grandmother. The charms are so beautiful and so details. Will definitely be placing another order.
Please tell Kaite im so grateful for all help
Vastaus yritykseltä Astralumiere
Hi Louise, I’m so grateful you took the time to share this, thank you so much.
I know how frustrating postal issues can be, especially just after Christmas, so I’m really glad we were able to help - it really means a lot that the biscuit charms hold such special memories for you, and I'm really pleased we were able to help you remember your Grandma, that's such an honour.
Thank you again for your kindness and support, it genuinely doesn’t go unnoticed.
Katie x
Astra Lumiere
Ordered a set of 3 biscuit collection charms and the oval link clasp chain. Really happy to take up their offer of buy 2 and get 1 free on charms - I bought Custard Cream, Bourbon and Rich Tea. I am also now considering buying the ‘Nice’ biscuit and only because I regret not buying that one too now
Items all arrived really well packaged securely and delivered within 48 hours. The chain was in a logo gift box with a ribbon and the charms came in really high quality plain (no logo) drawstring gift bags
The custard cream charm is more 3D, textured and double sided and the others are not. Personally, it would have been great if all the biscuit charms were like this - the others are flat with no texture effect, still beautiful pieces - so very happy
The biscuit collection set looks absolutely stunning on and easy to see how these went viral on all social media
I got 20% off my entire order with a discount code and love them all. Thank you so much!!
Vastaus yritykseltä Astralumiere
Hi ChinaDragon,
This made me smile to read - thank you.
I’m so pleased you love your biscuit set, and I completely understand the temptation to add the ‘
Nice Biscuit to your collection too... They do have a way of multiplying once you start!
Thank you as well for the thoughtful feedback about the textures, I really appreciate you sharing your perspective. It’s always helpful for us when we’re developing new pieces!
I’m thrilled they’ve arrived safely and that you’re happy with everything. Enjoy wearing them!
Katie x
Astra Lumiere
Absolutely beautiful jewellery, such good quality and value, I am over the moon with my new pieces and can’t wait to start wearing them! I had to contact customer service due to a mistake I’d made with shipping, they couldn’t have been more helpful or friendly in sorting it out, and also sent me a freebee with my order which was amazing and so appreciated! I will not hesitate to buy from again and will recommend to everyone! 😊❤️
Vastaus yritykseltä Astralumiere
This is so lovely to read, thank you so very much for sharing!
I’m so pleased you’re happy with your new pieces, and thank you for the kind words about our customer service - your support and recommendation really mean a lot to us! We look forward to welcoming you back any time! ❤️
Best wishes,
Katie x
Astra Lumiere
Due to failings of Royal Mail I contacted the company for guidance, their customer service is second to none. Katie not only replied swiftly but also organised a replacement and kept me informed every step of the way.
Vastaus yritykseltä Astralumiere
Thank you so much for your review - I’m so glad we were able to get everything sorted for you and that you felt updated along the way. It’s always our aim to make things as smooth as possible, even when postal hiccups happen.
Thank you again for your kind words and support!
Best wishes,
Katie x
Astra Lumiere
Parcel arrived on time and super customer service and follow-up! Very happy to buy from this company again.
Vastaus yritykseltä Astralumiere
Thank you so much for your kind words Laura, it's hugely appreciated. Especially regarding our customer service, it means a lot to us that our customers are well looked after, so I'm really glad you feel that way ❤️ Thanks again!
Best wishes,
Katie x
Astra Lumiere
Amazing quality, great customer service and super speedy delivery. Will definitely be back again soon!
Vastaus yritykseltä Astralumiere
Thanks so much for sharing Anton!
So glad you're happy with the quality of your pieces, we look forward to welcoming you back any time!
Best wishes,
Katie x
Astra Lumiere
Quick delivery and my earrings are perfect. I have showered and slept in them for a few weeks and they are still as good as new.
Vastaus yritykseltä Astralumiere
Thank you for taking the time to share your feedback, it's hugely appreciated. I'm really glad your pieces are still as good as new after lots of wear, and I hope they'll be your go-to's for a long time to come :)
Best wishes,
Katie x
Astra Lumiere
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