Asolo S.p.A. Arvostelua 

L'azienda ha un sito web chiaro, è facile trovare i prodotto che si desiderano ed il customer service è di supporto per qualsiasi domanda. Offre anche il servizio risuolatura, è l'unica azienda a farlo!

Very poor customer service! I have been buying Asolo for 10 years and resoled several boots. I ordered a new pair in my normal size and found they are too large… the laste must be different for this model. I missed the 14 day return period and so now have a pair of boots that don’t fit. Asolo’s response … the system will not allow us to change your boots for another size! Really … I will not be buying Asolo again if this is their attitude to a long term customer. It would have been no expense for them to change for a different size. Be warned … the computer says “no”

After 8 years service my Asolo fugitive boots needed a resole, so I sent my boots back to them in Italy to take advantage of their resole service. The total cost equated to about £130 including postage and taxes, my boots took about 10 weeks to arrive at their factory from the UK but this was mainly due to slow Italian customs! The return postage from Asolo back to me took 7 days. When I opened the box I thought Asolo had sent me a pair of new boots they were that good, I am very pleased with them and would thoroughly recommend their resole service.

I’ve been an Asolo fan for years, but my most recent pair developed a serious structural failure: the internal toe box collapsed after normal use, creating a hard raised ridge in the insole that made the boots painful and eventually unusable. After just under 2 years of regular use, they had to be shelved.

Asolo explained this as “heat exposure,” though the boots were never stored near heat at all - unless the heat from a human foot now counts. They did not acknowledge any manufacturing issue, and the repair they offered would have cost more than purchasing a new pair.

Even though my exact model may no longer be sold, this one is the closest current equivalent; I’m posting this so future buyers understand my experience with the brand’s durability and its lack of warranty accountability.

For the price point Asolo occupies, I expected far better support.

In the end, these boots simply weren’t made for walkin’ - and that’s just what they didn’t do.

Terrible after sales service. If you want buy these boots and I recommend that you don’t, DO NOT BUY DIRECT FROM ASOLO. If you want to return them even if they are faulty, you have pay for the returns, over €40 and you will not be getting this back. Shocking service.

ASOLO Una delusione, uno schifo pessime qualità di scarpe, usati in meno di un anno pubblico qua di fotografie. MAI PIÙ , never again ASOLO sportive.

Not worth half the price. Cheaply made.

The limitations of warranty have 12-15 things listed that aren’t covered.

“ Examples of what are not covered by warranty, but are not limited to the following:”

The inner soles started pealing after 3 months of wearing.

I had a lace hook rip off. Of course lace hooks aren’t covered by the warranty.

I never had that happened with any other brands of shoes or boots. Inner soles pealing? Nike, adidas, new balance, timberland… never had that happened with any sneakers or boots.

I wouldn’t even buy at 50% off after this.

I've been wearing Asolo boots for about 15 years and generally been happy but I've had a problem with my latest boots, Asolo Greenwoods, which I've had for just under 3 years. The soles have started to detach from the midsoles - the uppers are in excellent condition and the tread on the soles have plenty of wear left - so failure of the soles in this way is disappointing. Although 3 years old and out of warranty, I'm still disappointed that they have failed after only 3 years. I've never had a pair of boots whose soles failed before the uppers and I've worn many of those for far longer. I've now tried contacting customer support 2x through their website to ask for a suggested remedy, hoping that might offer resoling at no cost or a reduced price. Failing that confirm that they can resole, albeit at their normal price. I haven't had any response, not even an acknowledgement of receipt of my query. This is even more disappointing than premature failure of the boots.

*ASOLO chaussures montantes, 2 modèles différents utilisés :
*TRES BON : confort, sécurité et résistance. Utilisés pour randonnée toute saison sur chemin, maquis, rocaille et roche.
Leur site est intéressant quant aux modèles & tarifs proposés, incluant les promotions diverses.
Parfois, il est possible de trouver des promos plus intéressantes pae des vendeurs chaussures du web, avec des conseils de pointures parfois farfelus.
*Service Après Vente EXCELLENT : rapidité et précision de réponse, amabilité.
Service ressemelage exceptionnel (qualité-prix) même si les coûts d envoi de la Poste France-Italie sont élevés -
Marque qui fait la différence.

Ich bin sehr zufrieden mit dem Service von Asolo. Ich habe meine Wanderschuhe zum Neubesohlen geschickt, und es war von Anfang bis Ende eine großartige Erfahrung. Erstens habe ich meine Wanderschuhe seit 11 Jahren und habe sie häufig benutzt. Sie waren immer noch gut, aber die Sohle begann, ihre Verwendung zu zeigen. Ich habe online eine Anfrage zur Neubesohlung mit Fotos gesendet. Ich habe schnell eine Antwort mit Details erhalten. Dann packte ich meine Stiefel und schickte sie nach Italien in die Fabrik. Wenn sie empfangen, gelöst oder versandt wurden, schickten sie immer Updates. Sie haben sie mit Sendungsverfolgung zurückgeschickt, sehr gut verpackt - Top Kundenservice, sehr professionell, exzellenter Service. Es ist, als würde man sich neue Schuhe anschaffen, aber ohne die Kosten für die Umwelt. Ich freue mich auf die nächsten 10 Jahre des Tragens. Ein großes Dankeschön für den fantastischen Service!

J’ai acheté une paire de chaussures de marche (active GV) de cette marque suite à un problème de qualité de chaussures Salomon (predict hike mid gore Tex), pas imperméables et mortes au bout de 5 mois. Je les ai reçu hier. Elles sont très esthétiques, confortables, et imperméables. Je n’ai marché qu’une heure avec et pataugé dans des flaques d’eau. Conforme à la description et l’attente qu’on peut avoir de chaussures dans cette gamme de prix. C’est la première fois depuis longtemps que je n’ai pas eu de douleurs ou de gêne aux talons d’Achille pendant ma promenade. Reste à voir sur le long terme pour la qualité mais elles semblent de bonne facture.